These essays focus on honest feelings, lessons learned, epiphanies, commonplace and extraordinary experiences. They are written by parents of toddlers, young children, teens, and adult children; those who are in the parenting trenches now, and those looking back on their parenting experiences. Topics include: how children came to be diagnosed, the experience of dealing with problem behaviors in various contexts and settings, experiences with/feelings about treatment (therapies, medications, alternative treatments), school (and other advocacy) experiences, children's social interactions/friends, and the effect of parenting a difficult child on a parent's emotional and physical health, marriage, and other relationships.

    For a young child, it is the most important of all experiences because it allows the child's mind and sense of self to grow. In the midst of the perennial concerns parents bring to Dr. Claudia Gold, she shows the magical effect of seeing a problem from their child's point of view. Most parenting books teach parents what to do to solve behavior problems, but Dr. Gold shows parents how to be with a child. Crises are defused when children feel truly heard and validated; this is how they learn to understand, and, eventually, control themselves. Dr. Gold's insightful guide uses new research in developmental psychology and vivid stories from her practice to show parents how to keep a child in mind and deepen this central relationship in their lives.

    Materialism, pressure to achieve, perfectionism, and disconnection are combining to create a perfect storm that is devastating children of privilege and their parents alike.In this eye-opening, provocative, and essential book, clinical psychologist Madeline Levine explodes one child-rearing myth after another. With empathy and candor, she identifies toxic cultural influences and well-intentioned, but misguided, parenting practices that are detrimental to a child's healthy self-development. Her thoughtful, practical advice provides solutions that will enable parents to help their emotionally troubled "star" child cultivate an authentic sense of self.

    Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    It adds to the collection of the most famous and infamous Hollywood scandals and celebrity murders from the early beginnings of Hollywood right up to today.From Thomas Ince to Tupac Shakur and George Reeves to Natalie Wood, the stories will capture your imagination as they describe the backstories of the major characters, the circumstances of the celebrity crimes and the results of the investigations.Included are the famous murders of: The mysterious death of Paul Bern, husband of Jean Harlow The shocking death of Jayne Mansfield The loss of Sal Mineo Dorothy Stratten's senseless death and More. Included is a description of changes in the film industry, from the earliest film displayed in New York City to the films of today that provide entertainment and escapism for moviegoers around the world.Many of your questions about these Hollywood crimes and scandals will be answered and you will be amazed at all the facts and theories contained in this book associated with these incredible events. Click BUY to get your copy of More Hollywood Murders and Scandals: Tinsel Town After Dark NOW.

    Award-winning journalist Jennifer Senior now asks: what are the effects of children on their parents?"All Joy and No Fun is an indispensable map for a journey that most of us take without one. Brilliant, funny, and brimming with insight, this is an important book that every parent should read, and then read again. Jennifer Senior is surely one of the best writers on the planet."-Daniel Gilbert, author of Stumbling on HappinessIn All Joy and No Fun, award-winning journalist Jennifer Senior isolates and analyzes the many ways in which children reshape their parents' lives, whether it's their marriages, their jobs, their habits, their hobbies, their friendships, or their internal senses of self. She argues that changes in the last half century have radically altered the roles of today's mothers and fathers, making their mandates at once more complex and far less clear. Recruiting from a wide variety of sources-in history, sociology, economics, psychology, philosophy, and anthropology-she dissects both the timeless strains of parenting and the ones that are brand new, and then brings her research to life in the homes of ordinary parents around the country. The result is an unforgettable series of family portraits, starting with parents of young children and progressing to parents of teens. Through lively and accessible storytelling, Senior follows these mothers and fathers as they wrestle with some of parenthood's deepest vexations-and luxuriate in some of its finest rewards.Meticulously researched yet imbued with emotional intelligence, All Joy and No Fun makes us reconsider some of our culture's most basic beliefs about parenthood, all while illuminating the profound ways children deepen and add purpose to our lives. By focusing on parenthood, rather than parenting, the book is original and essential reading for mothers and fathers of today-and tomorrow.

    Over the past several decades, women have made gains throughout executive suites. Yet these “Power Moms” still struggle with balancing their management responsibilities with raising children. Joann S. Lublin draws on the experiences of the nation’s two generations of these successful women to measure how far we’ve come—and how far we still need to go.Lublin combines her own insights with those of eighty-five executive mothers across industries—including experienced public-company chiefs such as Carol Bartz, the first woman to command Autodesk and Yahoo; Hershey’s Michele Buck, DuPont’s Ellen Kullman, ITT’s Denise Ramos, and WW International’s Mindy Grossman—and twenty-five of their grown daughters. Lublin reveals how trailblazer boomers, many now in their sixties, often endured sweeping disapproval for their demanding management careers, even as their own daughters sometimes rejected their choices. While the second wave of executive mothers—all under forty-five—handle working parenthood with less angst, they still lead stressful lives. Power Moms provides lessons and advice to help today’s professional women, their families, and their employers navigate this challenging terrain.  Lublin looks at the trade-offs mothers are too often forced to make between work and family and the root causes, including the dearth of large-scale paid parental leave and other family-friendly policies. While it celebrates the gains women have made, Power Moms makes clear how much more must be done to make being a working mother easier.

    But it is much harder these days. Today’s teenagers and preteens are growing up in an entirely new world, one that is defined by social media and mobile devices. This has huge implications for our parenting. Understandably, many parents are paralyzed by new problems that didn’t exist less than a decade ago, like social media and video game obsession, sexting, and vaping.A highly acclaimed sociologist and coach at UC Berkeley’s Greater Good Science Center and the author of Raising Happiness, Dr. Christine Carter melds research—including the latest findings in neuroscience, sociology, and social psychology—with her own real-world experiences as the mother of four teenagers. In The New Adolescence, you’ll find realistic ways to help teens and preteens find joy, focus, ease, motivation, fulfillment and engagement.Inside, find practical guidance for:Providing the structure teens need while giving them the autonomy they seekHelping them overcome distractionsTeaching them the art of “strategic slacking”Protecting them from anxiety, isolation, and depressionFostering the real-world, face-to-face social connections they desperately needEffective conversations about tough subjects—including sex, drugs, and moneyThe New Adolescence is a realistic and reassuring handbook for parents. It offers road-tested, science-based solutions for raising happy, healthy, and successful teenagers.

    Constantly changing policies. Increasing bureaucratic regulations. These are just a few of the challenges health care providers face every day; challenges that limit the ability to provide excellent patient care. Marcus' insights will give health care providers new and essential strategies to rediscover the magic and compassion between caregiver and patient.

    Rather than looking to people to meet needs only God can fulfill, readers will learn how to let Christ's sacrificial love ignite within them a passionate desire to share His love with a special person.This practical guide includes plenty of suggestions for establishing successful dating relationships anddealing with the pressure to get marriedexperiencing healing for past hurtsfinding and attracting mature singles to datechoosing whom to marryresisting sexual temptationEach chapter concludes with a personal Bible study as well as group discussion questions, making this a valuable resource for private devotions, small groups, or premarital counseling.

    So argues longtime congregational consultant Peter Steinke in his fourth book, A Door Set Open, as he explores the relationship between the challenges of change and our own responses to new ideas and experiences. Steinke builds on a seldom-explored principle posited by the late Rabbi Edwin Friedman: the 'hostility of the environment' is proportionate to the 'response of the organism.' The key, Steinke says, is not the number or strength of the stressors in the system--anxiety, poor conditions, deteriorating values--but the response of the individual or organization to 'what is there.' Drawing on Bowen system theory and a theology of hope, as well as his experience working with more than two hundred congregations, Steinke makes the case that the church has entered an era of great opportunity. Theologian and sociologist Ernst Troeltsch said the church had closed down the office of eschatology. Steinke reopens it and draws our attention to God's future, to a vision of hope for the people of God. The door is set open for exploration and new creation.

    Now baby care consultant Alison Scott-Wright, known by her clients as "the magicthis is a step-by-step, must-have manual for stress-free parenting.

    Joyce Maguire Pavao uses her thirty years of experience as a family and adoption therapist to explain to adoptive parents, birthparents, adult adopted people, and extended family, as well as to those who work with children professionally the developmental stages and challenges one can expect in the life of the adopted person.The Family of Adoption is truly the most insightful and healing book on the adoption shelf.

    Too often we approach our lives' biggest hurdles with dread, execute them with anxiety, and leave them with regret.By accessing our personal power, we can achieve "presence," the state in which we stop worrying about the impression we're making on others and instead adjust the impression we've been making on ourselves. As Harvard professor Amy Cuddy's revolutionary book reveals, we don't need to embark on a grand spiritual quest or complete an inner transformation to harness the power of presence. Instead, we need to nudge ourselves, moment by moment, by tweaking our body language, behavior, and mind-set in our day-to-day lives.Amy Cuddy has galvanized tens of millions of viewers around the world with her TED talk about "power poses." Now she presents the enthralling science underlying these and many other fascinating body-mind effects, and teaches us how to use simple techniques to liberate ourselves from fear in high-pressure moments, perform at our best, and connect with and empower others to do the same.Brilliantly researched, impassioned, and accessible, Presence is filled with stories of individuals who learned how to flourish during the stressful moments that once terrified them. Every reader will learn how to approach their biggest challenges with confidence instead of dread, and to leave them with satisfaction instead of regret."Presence feels at once concrete and inspiring, simple but ambitious — above all, truly powerful." —New York Times Book Review

    Ron Clark's The Essential 55 took the country by storm, selling over over one million copies. Now he provides a new edition of the companion workbook with fresh exercises for teachers and parents to transform any child into a successful student. The Essential 55 Workbook is full of easy-to-do lessons to help you reinforce The Essential 55 rules that every child should know. With a series of self-tests, exercises, and questionnaires, The Essential 55 Workbook allows you to adapt Ron Clark's successful tools to your own situation. With determination, discipline, and regular rewards, the children you stick by will be the children you come to admire.