It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    How do you use it effectively? How do you harness the power? And, most important, how do you get high quality, real-world applications written?From the latest Ajax effects to time-saving automation tips for your development process, "Rails Recipes" will show you how the experts have already solved the problems you have.Use generators to automate repetitive coding tasks.Create sophisticated role-based authentication schemes.Add live search and live preview to your site.Run tests when anyone checks code in.How to create tagged data the right way.and many, many more...Owning "Rails Recipes" is like having the best Rails programmers sitting next to you while you code.

    For SQL programmers, analysts, and database administrators, the new second edition of SQL in a Nutshell is the essential date language reference for the world's top SQL database products. SQL in a Nutshell is a lean, focused, and thoroughly comprehensive reference for those who live in a deadline-driven world.This invaluable desktop quick reference drills down and documents every SQL command and how to use it in both commercial (Oracle, DB2, and Microsoft SQL Server) and open source implementations (PostgreSQL, and MySQL). It describes every command and reference and includes the command syntax (by vendor, if the syntax differs across implementations), a clear description, and practical examples that illustrate important concepts and uses. And it also explains how the leading commercial and open sources database product implement SQL. This wealth of information is packed into a succinct, comprehensive, and extraordinarily easy-to-use format that covers the SQL syntax of no less than 4 different databases.When you need fast, accurate, detailed, and up-to-date SQL information, SQL in a Nutshell, Second Edition will be the quick reference you'll reach for every time. SQL in a Nutshell is small enough to keep by your keyboard, and concise (as well as clearly organized) enough that you can look up the syntax you need quickly without having to wade through a lot of useless fluff. You won't want to work on a project involving SQL without it.

    This book provides an ideal starting point whether you are interested in analyzing traffic to learn how an application works, you need to troubleshoot slow network performance, or determine whether a machine is infected with malware. Learning to capture and analyze communications with Wireshark will help you really understand how TCP/IP networks function. As the most popular network analyzer tool in the world, the time you spend honing your skills with Wireshark will pay off when you read technical specs, marketing materials, security briefings, and more. This book can also be used by current analysts who need to practice the skills contained in this book. In essence, this book is for anyone who really wants to know what's happening on their network.

    You'll also receive updates when significant changes are made, as well as the final ebook version. Embedded Android is for Developers wanting to create embedded systems based on Android and for those wanting to port Android to new hardware, or creating a custom development environment. Hackers and moders will also find this an indispensible guide to how Android works.

    It has become adevelopment platform in it own right. Applications written using Excel are partof many corporations' core suites of business-critical applications. In spite ofthis, Excel is too often thought of as a hobbyist's platform. While there arenumerous titles on Excel and VBA, until now there have been none thatprovide an overall explanation of how to develop professional-quality Excel-basedapplications. All three authors are professional Excel developers who runtheir own companies developing Excel-based apps for clients ranging fromindividuals to the largest multinational corporations. In this book they showhow anyone from power users to professional developers can increase thespeed and usefulness of their Excel-based apps.

    A complete overview of shell programming This classic edition deals specifically with the techniques of shell programming.-- Presents information in step-by-step fashion-- Covers all the features of the standard shell, with additional instructions for the Korn Shell-- Teaches how to use the shell to tailor the UNIX environment

    This book covers a range of genres, including action, adventure, and puzzle games complete with professional quality sound effects and visuals. It discusses game design theory and features practical examples of how this can be applied to making games that are more fun to play. Game Maker allows games to be created using a simple drag-and-drop interface, so you don't need to have any prior coding experience. It includes an optional programming language for adding advanced features to your games, when you feel ready to do so. You can obtain more information by visiting book.gamemaker.nl. The authors include the creator of the Game Maker tool and a former professional game programmer, so you'll glean understanding from their expertise. The book also includes a DVD containing Game Maker software and all of the game projects that are created in the book—plus a host of professional-quality graphics and sound effects that you can use in your own games.

    Some books try to give you copy-and-paste instructions for how to deal with every single system issue that may arise, but How Linux Works actually shows you how the Linux system functions so that you can come up with your own solutions. After a guided tour of filesystems, the boot sequence, system management basics, and networking, author Brian Ward delves into open-ended topics such as development tools, custom kernels, and buying hardware, all from an administrator's point of view. With a mixture of background theory and real-world examples, this book shows both "how" to administer Linux, and "why" each particular technique works, so that you will know how to make Linux work for you.

    In this cookbook, prolific hacker and author Simon Monk provides more than 200 practical recipes for running this tiny low-cost computer with Linux, programming it with Python, and hooking up sensors, motors, and other hardware—including Arduino.You’ll also learn basic principles to help you use new technologies with Raspberry Pi as its ecosystem develops. Python and other code examples from the book are available on GitHub. This cookbook is ideal for programmers and hobbyists familiar with the Pi through resources such as Getting Started with Raspberry Pi (O’Reilly).Set up and manage your Raspberry PiConnect the Pi to a networkWork with its Linux-based operating systemUse the Pi’s ready-made softwareProgram Raspberry Pi with PythonControl hardware through the GPIO connectorUse Raspberry Pi to run different types of motorsWork with switches, keypads, and other digital inputsHook up sensors for taking various measurementsAttach different displays, such as an LED matrixCreate dynamic projects with Raspberry Pi and Arduino Make sure to check out 10 of the over 60 video recipes for this book at: http://razzpisampler.oreilly.com/ You can purchase all recipes at:

    Offering a gentle learning curve, PHP is an accessible yet powerful language for creating dynamic web pages. As its popularity has grown, PHP's basic feature set has become increasingly more sophisticated. Now PHP 5 boasts advanced features--such as new object-oriented capabilities and support for XML and Web Services--that will please even the most experienced web professionals while still remaining user-friendly enough for those with a lower tolerance for technical jargon.If you've wanted to try your hand at PHP but haven't known where to start, then Learning PHP 5 is the book you need. If you've wanted to try your hand at PHP but haven't known where to start, then Learning PHP 5 is the book you need. With attention to both PHP 4 and the new PHP version 5, it provides everything from a explanation of how PHP works with your web server and web browser to the ins and outs of working with databases and HTML forms. Written by the co-author of the popular PHP Cookbook, this book is for intelligent (but not necessarily highly-technical) readers. Learning PHP 5 guides you through every aspect of the language you'll need to master for professional web programming results. This book provides a hands-on learning experience complete with exercises to make sure the lessons stick.Learning PHP 5 covers the following topics, and more:How PHP works with your web browser and web server PHP language basics, including data, variables, logic and looping Working with arrays and functions Making web forms Working with databases like MySQL Remembering users with sessions Parsing and generating XML DebuggingWritten by David Sklar, coauthor of the PHP Cookbook and an instructor in PHP, this book offers the ideal classroom learning experience whether you're in a classroom or on your own. From learning how to install PHP to designing database-backed web applications, Learning PHP 5 will guide you through every aspect of the language you'll need to master to achieve professional web programming results.

    You need to assume it will run in the most hostile environments imaginable -- and design, code, and test accordingly. Writing Secure Code, Second Edition shows you how. This edition draws on the lessons learned and taught throughout Microsoft during the firm s massive 2002 Windows Security Push. It s a huge upgrade to the respected First Edition, with new coverage across the board. Michael Howard and David LeBlanc first help you define what security means to your customers -- and implement a three-pronged strategy for securing design, defaults, and deployment. There s especially useful coverage of threat modeling -- decomposing your application, identifying threats, ranking them, and mitigating them. Then, it s on to in-depth coverage of today s key security issues from the developer s standpoint. Everyone knows buffer overruns are bad: Here s a full chapter on avoiding them. You ll learn how to establish appropriate access controls and default to running with least privilege. There s detailed coverage of overcoming attacks on cryptography (for example, avoiding poor random numbers and bit-flipping attacks). You ll learn countermeasures for virtually every form of user input attack, from malicious database updates to cross-site scripting. We ve just scratched the surface: There are authoritative techniques for securing sockets and RPC, protecting against DOS attacks, building safer .NET applications, reviewing and testing code, adding privacy features, and even writing high-quality security documentation. Following these techniques won t just improve security -- it ll dramatically improve robustness and reliability, too. Bill CamardaBill Camarda is a consultant, writer, and web/multimedia content developer. His 15 books include Special Edition Using Word 2000 and Upgrading & Fixing Networks For Dummies®, Second Edition.

    The open nature of the Android OS offers programmers the freedom to access the platform's capabilities and this straightforward guide walks you through the steps for creating amazing Android applications. Android programming expert Donn Felker explains how to download the SDK, get Eclipse up and running, code Android applications, and submit your finished products to the Android Market. Featuring two sample programs, this introductory book explores everything from the simple basics to more advanced aspects of the Android platform.Takes you soup through nuts of developing applications for the Android platform Begins with downloading the SDK, then explains how to code Android applications and submit projects to the Android Market Written by Android guru Donn Felker, who breaks every aspect of developing applications for the Android platform into easily digestible pieces No matter your level of programming experience, Android Application Development For Dummies is an ideal guide for getting started with developing applications for the Android platform.

    

    Written for both experienced and new programmers alike, Learning Ruby is a just-get-in-and-drive book -- a hands-on tutorial that offers lots of Ruby programs and lets you know how and why they work, just enough to get you rolling down the road. Interest in Ruby stems from the popularity of Rails, the web development framework that's attracting new devotees and refugees from Java and PHP. But there are plenty of other uses for this versatile language. The best way to learn is to just try the code! You'll find examples on nearly every page of this book that you can imitate and hack. Briefly, this book:Outlines many of the most important features of Ruby Demonstrates how to use conditionals, and how to manipulate strings in Ruby. Includes a section on regular expressions Describes how to use operators, basic math, functions from the Math module, rational numbers, etc. Talks you through Ruby arrays, and demonstrates hashes in detail Explains how to process files with Ruby Discusses Ruby classes and modules (mixins) in detail, including a brief introduction to object-oriented programming (OOP) Introduces processing XML, the Tk toolkit, RubyGems, reflection, RDoc, embedded Ruby, metaprogramming, exception handling, and other topics Acquaints you with some of the essentials of Rails, and includes a short Rails tutorial. Each chapter concludes with a set of review questions, and appendices provide you with a glossary of terms related to Ruby programming, plus reference material from the book in one convenient location. If you want to take Ruby out for a drive, Learning Ruby holds the keys.