Confessions of a Call Centre Worker


Izabelle Winter - 2017
    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

Life in the Skies: Everything You Want to Know about Flying


Lim Khoy Hing - 2013
    Complemented with more than 40 full-colour personal illustrations of the Captain, Life in the Skies will be a valuable and useful guide for air travellers and budding-pilots alike!Captain Lim Khoy Hing is an ex-airline pilot who is passionate about flying, having worked all his life high above the clouds since leaving college. Prior to his retirement from flag-carrier Malaysia Airlines, he was fortunate enough to fly the latest fly-by-wire planes such as the Boeing 777 and Airbus A320, A330 and A340. He has logged a total of 25,500 flying hours, or about 20 trips to the moon and back. Capt. Lim started his flying career in the Royal Malaysian Air Force, having been trained by the Royal Air Force in the United Kingdom in 1967. He served for about 12 years in the service before joining Malaysia Airlines and finished his career with the carrier AirAsia before retiring in 2011.

Coaching: The 7 Laws Of Coaching: Powerful Coaching Skills That Will Predict Your Team’s Success (7 Laws, coaching questions, coaching books, the coaching habit)


Brian Cagneey - 2016
    By answering the crucial coaching questions and developing genuine leadership and integrity, you can instill these attributes in those around you. When you put these proven steps and strategies to use, people will follow you willingly – because you’ve shown yourself to be an excellent coach! All business books and coaching books will tell you that the coaching habit is a difficult challenge, and how to coach is no easy task, but when you put these coaching skills to the test, you’ll be coaching teams to winning performances in no time! When you purchase The 7 Laws of Coaching, you’ll get a FREE bonus e-book: Developing Powerful Visions: Learn the Art of Empowering People Around You and Live With Purpose In The 7 Laws of Coaching, Brian Cagneey explains: The 1st Law of Coaching: Developing the Right Mindset The 2nd Law of Coaching: Being Strong Without Being Mean The 3rd Law of Coaching: The Secret to Finding Solutions The 4th Law of Coaching: A Special Ingredient for Motivating People The 5th Law of Coaching: The Forgotten Law of Getting Results The 6th Law of Coaching: The Only Way Someone Can Improve The 7th Law of Coaching: Keeping Everyone on Track Don’t wait another minute – Purchase The 7 Laws of Coaching: Powerful Coaching Skills that will Predict Your Team’s Success! today! Just Scroll Up and Hit the “Buy With One Click” Button – It’s Fast and Easy! This book has a 100% Money Back Guarantee. If these principles don’t work for you, send it back. No questions asked! DON'T WAIT! LEARN THE SECRETS OF COACHING WITH THESE 7 LAWS! PURCHASE your copy NOW Tags: coaching, coaching business, coaching questions, questions for coaches, coaching books, coaching sports, books on coaching, habits of coaching, habits of a coach, the coaching habit, coaching skills, coaching skill, how to be a good coach, how to coach, coaching teams, coaching business teams, life coaching

Thirty-six Years in the White House (1902)


Thomas Franses Pendel - 2016
    Pendel's attention. It is very interesting and throws many sidelights on the life of the White House. Pendel writes: "In 1861, or 1862, the Metropolitan Police was established by Congress at the Capital, and I made application for and received an appointment on the force. I made the first arrest, with the assistance of "Buck" Essex. The case was that of a fellow named Grady, one of the English Hill toughs. A roundsman said to us, "Boys, you take a walk down Seventh Street, and if you see anything going on, take a hand in it." Just as we got opposite the Patent Office, this Grady had assaulted, or rather was assaulting, a young fellow with a whip. I went up and grabbed him and put him under arrest, then took him to Squire Dunn's court and preferred charges against him. The Squire was busy writing for some time. When he got through he handed me the paper he was writing, and I was so green at the business I did not know what it was, so said: "What is this, Squire?" He replied, "Why, that is the paper of commitment for this fellow. Take him to jail." "On November 3, 1864, Sergeant John Cronin, Alfonso Dunn, Andrew Smith, and myself were ordered to report at the First Precinct, in the old City Hall, at one o'clock in the afternoon. We supposed we were to be detailed for detective work in New York City on account of the great riot then on there, especially as we were ordered to report in citizens' clothes, to conceal our revolvers, and to be sure to have them all clean and in good order. We arrived at the City Hall, and then were told where we were to go, which was to the President's Mansion, there to report to Marshal Lanham, at that time United States Marshal of the District of Columbia, and a bosom friend of Abraham Lincoln. "These were days that tried men's hearts, and women's, too. Men were falling at the front by hundreds, both in the Union and in the Confederate armies. There was weeping and mourning all over the land. Our nation was trembling with anxiety; we were all hoping that the great strife was over or soon to be. "Marshal Lanham took us upstairs and into the President's office, where we were introduced to him and to his two secretaries, Mr. Nicolay and Mr. Hay, the latter now being Secretary of State. We were then instructed to keep a sharp lookout in the different parts of the house, more particularly in the East Room and at the door of the President's office. " CONTENTS I — Under President Lincoln II — Under President Johnson III — Under President Grant IV — Under President Hayes V — Under President Garfield VI — Under President Arthur VII — Under President Cleveland VIII — Under President Harrison IX — Cleveland's Second Administration X— Under President McKinley XI — Furniture in Executive Mansion Originally published in 1902; reformatted for the Kindle; may contain an occasional imperfections; original spellings have been kept in place.

10-Day Sugar Detox: Easy Meal Plans to Beat Sugar in 10 Days


Dana Angelo White - 2015
    4 Sugar Detox Options. 1 Life-Changing Experience. Live healthier. Lose weight. Cut carbs. Gain energy. Sleep better. Most people who choose to do a sugar detox have similar goals. But just because you want to achieve the same things doesn't mean you're starting from the same place. 10-Day Sugar Detox takes into account the real eating habits of aspiring sugar detoxers. It offers four different detoxes, each of which can be undertaken to end sugar addiction safely and successfully. Which sugar detox is right for you? Orange Plan: Vegetarian Yellow Plan: Carnivorous Green Plan: Grain-free, legume-free Blue Plan: Grain-free, legume-free, dairy-free Each sugar detox includes its own shopping list and meal plan for the 10-day period-so the only thing you have to think about is how good you're going to feel by the end. Recipes include: Cheesy Bacon Breakfast Casserole, Steak Salad with Goat Cheese, Curried Carrot Soup with Basil, Sesame-Ginger Soba Noodles, Spicy Salmon Burgers, Grilled Garlic-Rosemary Pork Tenderloin, Chocolate-Almond Fondue, and more!"

The Smart Words and Wicked Wit of Winston Churchill


Max Morris - 2017
    “It does not seem to be much use being anything else.”Have you ever wanted to deliver the ultimate Churchillian wisecrack? Give sound advice to a peer on how to deal with life’s problems? Or contribute to a heated discussion on international politics? The Smart Words and Wicked Wit of Winston Churchill is the perfect pocket book to carry around in your arsenal as you laugh at Churchill’s devious brand of smarts and learn from his political and humanist outlook on life during the turmoil of the Second World War. Discover what he had to say about domestic politics, war and peace, power, struggles and strife, education, philosophy, and some of the biggest names of his time, including himself.Beautifully designed and curated, this entertaining collection compiles the wisest and wittiest Churchill quotations that speak of the politician’s enduring legacy in contemporary pop culture. Full of savvy and wisdoms, The Smart Words and Wicked Wit of Winston Churchill is sure to delight devoted fans of history and casual readers alike.

Beginners Handbook of Knitting Stitches


Chloe Thompson - 2013
    With this book you will learn:Basic stitches like the Purl StitchKnit stitches, such as Diamond Brocade and Seeded TrianglesRib Stitches like the Mock Cable Rib and Fishbone RibLace Stitches, such as the Fishtail and Cubic LaceCable Stitches like the Woven Cable and Waving CablesBONUS: As an added bonus this book includes a knitting glossary at the end, for you to use to help understand knitting jargon!

What Has He Done Now?: Tales from a North West Childhood in the 60s and Early 70s


David Hayes - 2016
    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

Cheats, Cons, Swindles, and Tricks


Brian Brushwood - 2000
    As seen on the Tonight Show with Jay Leno (twice!) as well as 2 dozen other TV programs, Brian's now the host of the popular online series "Scam School," (downloaded over 1 million times a month, and named by iTunes as a "top video podcast" of 2008 and 2009). ...And THIS is the book that started it all.With 57 killer tricks (and 8 bonus scams), any one of these tricks could win you the cost of a free drink or more... and yet your investment will be LESS THAN 2 CENTS PER TRICK!Short enough to digest in an evening, yet powerful enough to score you free drinks for the rest of your life... "Cheats, Cons, Swindles and Tricks" could be the single best investment of 99 cents you'll ever make.

A Look into the the Life and Love of Severus Snape: An Essay


Amber Vilate - 2013
    Rowling's popular character, Severus Snape, and the roles he played in the Harry Potter series.

Epic Text Fails! 2: More Funniest Autocorrects, Wrong Numbers, and Smartphone Mishaps


Marcus Rainey - 2014
    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

Ninja Foodi: The Pressure Cooker that Crisps: Complete Cookbook for Beginners: Your Expert Guide to Pressure Cook, Air Fry, Dehydrate, and More


Kenzie Swanhart - 2018
    Here, in the official Ninja® Foodi™ Complete Cookbook for Beginners, you’ll find easy, flavorful recipes specifically designed for the innovative technology of the Ninja® Foodi™.No matter what you’re in the mood for, there’s a wide range of versatile recipes in Ninja® Foodi™ Complete Cookbook for Beginners. From wholesome “360 Meals” that allow you to fully cook grains, crisp vegetables, and tender proteins all in the same pot, to time-saving “Frozen to Crispy” recipes that allow you to cook frozen food without defrosting it first, the Ninja® Foodi™ Complete Cookbook for Beginners puts tasty, nourishing meals on the table in no time.The ultimate beginner’s guide for using this one-of-a-kind appliance, the Ninja® Foodi™ Complete Cookbook for Beginners includes: 75 quick, tasty, good-for-you recipes that include options not only for breakfast, lunch, and dinner, but also appetizers, breads, desserts, and more Quick-start guidance for using your Ninja® Foodi™ and understanding all of its unique features such as how to pressure cook, air fry, TenderCrisp™, dehydrate, and more Expert tips and tricks that will eliminate the learning curve regardless of your prior culinary experience There is no dinner dilemma that the Ninja® Foodi™ can’t handle. And with the official Ninja® Foodi™ Complete Cookbook for Beginners, there’s no recipe that you can’t cook.

The Lost City of the Monkey God--Extended Free Preview (first 6 chapters): A True Story


Douglas Preston - 2016
    #1 New York Times bestselling author Douglas Preston takes readers on an adventure deep into the Honduran jungle in this riveting, danger-filled true story about the discovery of an ancient lost civilization.

The Beginner's Guide to Reloading Ammunition


Steven Gregersen - 2013
    You’ll find detailed chapters about primers, cartridge cases, gun powder, and bullets, explaining in layman’s terms what they are, variations you’ll encounter and the characteristics of each. You’ll also learn the different facets of case preparation: which are necessary and which are optional, and how to do them. You’ll learn some characteristics of gunpowder and which types work best with bulk measurements. There’ll be detailed photos and explanations teaching the process of reloading ammunition. From there you’ll be shown how you can gear up to reload your own ammunition even if you don’t have much money or space.Although most of the book is geared toward metallic cartridge reloading there’s also a chapter on reloading shotgun ammunition. It too, will show you the steps involved and how to become operational with very little money and minimal space requirements.After reading this book the novice reloader will: (a) be capable of making informed choices when purchasing their equipment and components; (b) be able to understand the reloading process and why certain steps are taken or omitted; (c) have a safe, profitable and enjoyable experience from the very beginning.

Rob Neyer's Big Book of Baseball Legends: The Truth, the Lies, and Everything Else


Rob Neyer - 2008
    In Rob Neyer's Big Book of Baseball Legends, Neyer breathes new life into both classic and obscure stories throughout twentieth-century baseball—stories that, while engaging on their own, also tell us fascinating things about their main characters and about the sport's incredibly rich history. With his signature style, Rob gets to the heart of every anecdote, working through the particulars with careful research drawn from a variety of primary sources. For each story, he asks: Did this really happen? Did it happen, sort of? Or was the story simply the wild invention of someone's imagination? Among the scores of legends Neyer questions and investigates... -Did an errant Bob Feller pitch really destroy the career of a National League All-Star? -Did Greg Maddux mean to give up a long blast to Jeff Bagwell? -Was Fred Lynn the clutch player he thinks he was? -Did Tommy Lasorda have a direct line to God? -Did Negro Leaguer Gene Benson really knock Indians second baseman Johnny Berardino out of baseball and into General Hospital? -Did Billy Martin really outplay Jackie Robinson every time they met? -Oh, and what about Babe Ruth's “Called Shot”? Rob checks each story, separates the truths from the myths, and places their fascinating characters into the larger historical context. Filled with insider lore and Neyer's sharp wit and insights, this is an exciting addition to a superb series and an essential read for true fans of our national pastime.