Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

    He became a self-made millionaire before he was 25.But, life wasn't always this grand for him. He was the only person in his family earning an income. And, he came from an oppressed family that grew up in the slums. Regardless, the apps he published were downloaded by over 15 million people.His apps have been featured in many places, including Wired.com, NBC News, and CNN. Now he's sharing the story on how he did it, the crises he struggled with, and what his father taught him to be successful.App companies have paid him thousands of dollars for consultant work, and he has helped them increase their download numbers by over 1000%. One of those apps was downloaded by over 100,000 users in one day. And now he is revealing his marketing secrets for the first time in this book.Note: This book was written with non-technical people in mind. The book covers both life and entrepreneurial lessons, and not all of the book is about app development.

    There is nothing more expensive than ignorance -- let The Educated Franchisee serve as your guide for selecting a franchise that meets your needs!The Educated Franchisee will teach you:-- How to find a franchise that is right for you.-- How owning a franchise can create wealth.-- Where to find quality franchisors.-- What qualities franchisors look for in a franchisee.-- How to gather information from franchisees.-- How to make sure the franchise makes money.-- How to confidently select the best franchise advisors.-- The five keys to long-term success as a franchise.

    As mysterious personally as the Buddhist religion he practices, Rubin has made one thing crystal clear: the records he produces are sonically and stylistically beyond reproach. MTV has called Rubin “the most important producer of the last 20 years,” while Rolling Stone ventured even further, deeming Rubin the most successful “of any genre.” Without a niche, Rubin has taken greater risks than any producer in the record industry over the past quarter century. Pushing his artists into new territory has garnered Rubin seven Grammys, including Producer of the Year in 2007, and made him the most in-demand record producer working today. Now for the first time, Rick Rubin: In the Studio offers the behind-the-scenes stories of how Rubin created hit albums with such diverse legends as the Red Hot Chili Peppers, Run DMC, Johnny Cash, the Beastie Boys, Audioslave, Tom Petty, Metallica, Danzig, Slayer, LL Cool J, The Cult, Weezer, the Dixie Chicks, Linkin Park, System of a Down, Rage Against the Machine, Jay Z, Neil Diamond, Sheryl Crow, and Slipknot. This book chronicles his meteoric rise, from his early days as DJ Double R in the early ’80s, founding and running Def Jam Records alongside Russell Simmons from an NYU dorm room, discovering and producing the Beastie Boys and LL Cool J, to his transition in the early ’90s into a successful independent record executive, signing and producing the Red Hot Chili Peppers and Johnny Cash, to his role as the most influential producer of all time (currently as the co-head of Columbia Records), and his continued successes with rock/metal supergroups Audioslave, Linkin Park, and Metallica. This in-depth look at the life and times of Rick Rubin — in the studio and beyond — is a must-have for any music fan.

    He is also the winner of more National Coach of the Year awards than any other college coach. Garrido’s former teams at Cal State Fullerton and, more recently, at the University of Texas together have compiled a total of five College World Series championships under his leadership. But despite his unmatched record as a winner, Coach Garrido is not a win-at-all-costs coach. He teaches his players to focus on developing character, being good teammates, mastering all facets of the game, and playing with joy in the moment rather than focusing on the scoreboard. Augie teaches that the challenges faced in the batter’s box or on the pitcher’s mound are universal—and that the lessons learned on the diamond are applicable off the field, too. Life Is Yours to Win follows the coach’s journey of self-discovery and his evolution from being driven by fear to being motivated by passion. His unique and compelling book offers this revered leader’s philosophy on life and his thoughtful approach to helping young men understand both who they are and how they can be successful in their work, their relationships, and their communities. Every individual will find advice worth following including: •BE A PLAYER, NOT A PROSPECT—If you want to be considered a star in your field, whatever that may be, you need to be fully engaged. Augie once had his Labrador retriever demonstrate the joy of play to a team that needed a reminder of why they loved baseball as children. •STEP UP, SUPERMAN—Augie stages a costumed Superhero Scrimmage each Halloween to remind his players that their inner superhero is just waiting for the perfect moment when preparation meets opportunity, potential is fulfilled, and destiny is realized. •THE FEARLESS FIELD—To be successful in the often cruel game of baseball, players must master fear and other emotions so they are energized rather than paralyzed. Augie once rented a hearse and placed a casket on the pitcher’s mound to help a slumping Cal State Fullerton team bury their fears and put losses behind them. •BUDDHA AT BAT—Bunting and other “small ball” skills are not as glorified as home runs and big plays, but Coach Garrido’s teams are known for putting players in scoring position and winning games by following a Zen-like philosophy of claiming small victories during each at bat, in each inning that add up to winning records. Augie’s coaching methods are unconventional, but his creativity and wry humor provide masterful life lessons. His insights will help you both on and off the field by providing fresh approaches to conquering fears, living with joy and passion in each moment, establishing personal principles, and appreciating the value of both losing and winning. This is a book by a beloved college coach but it is packed with Major League insights and anecdotes featuring many of baseball’s greatest players and most inspiring spirits. Life Is Yours to Win will appeal to anyone who appreciates the wisdom of a proven winner in sports and in life.

    Whether you are a newly elected president, CEO, or executive at any level, what you do in your first 100 days will be absolutely pivotal to your success or failure. Your First 100 Days in a New Executive Job will help you to seal your leadership, build a team you can count on, and have a bottom line impact before your first few months on the job is up. It will take you through all the steps of successful executive onboarding and show you how to avoid the typical pitfalls. Hargrove emphasizes the importance of getting clear on your going-in mandate—your contract with key stake holders. He also shows you how to use your first 100 days to declare an Impossible Future that represents the difference you want to make, while delivering on your Day Job. According to Hargrove, the key idea is to go for "quick wins" that establish a virtuous circle of increasing credibility and help you to avoid a vicious circle of decreasing credibility. This book will expand your aspirations and motivations, and give you a treasure trove of practical, down-to-earth tips to immediately apply in your new leadership role. * Have a story ready day one, as key stakeholders look for signals immediately—take symbolic action within 72 hours * Develop a "teachable point of view"—This is how we intend to win in this business * Build a team of 'A' players—get the right people on the bus * Declare an Impossible Future that unites warring tribes * Jump start your vision with 30, 60, 90-day catalytic breakthrough projects * Master the political chessboard and culture—It's all politics! * Drive bottom-line results before the end of your first 100 day

    This is the account of Chris, an Australian, who took up cycling in order to win over his Belgian girlfriend and her cycling obsessed father, and Neil, a Briton, who took up cycling when he realised it was the last sport left for him to try. Together they are two friends entering their midlife crisis years in a hurry, on bikes. Although living thousands of miles apart on different continents, Neil and Chris join forces through this addiction to cycling and play out an unforgettable and funny path to cycling greatness on the fields of Hong Kong, Sydney, England, Flanders and the French Alps. They lay it all out here; the training, the kit buying, the crashes, the clashes between family time, work time and cycling time, and the harsh realities of cycling together on the European continent alongside experienced club riders. This is a wonderfully humorous tale exposing the light-hearted determination of midlife cyclists everywhere.

    Most of them cannot name a best friend. They do not know who they would call in a crisis. They have no one around them who challenges them and makes them better. It is a plague in our time. Surveys confirm it. Medical studies confirm it. The male suicide rate confirms it. What modern men have lost is the skill of teaming with other men to help each other achieve true manhood. It is a lost art. Stephen Mansfield’s Building Your Band of Brothers helps men master this art and reclaim the skills of building the team of brothers that leads to masculine success. Mansfield is the author of the internationally acclaimed Mansfield’s Book of Manly Men, which has been much discussed in major media and which has formed the basis of men’s events around the world. In this brief, inspiring guide, Mansfield explains the essential steps for building a noble team of men in pursuit of manly excellence. He insists that these steps are achievable by every man and that they will lead to fulfillment and fun that will last a lifetime. A wise man once said, “No man is the whole of himself; his friends are the rest of him.” Stephen Mansfield believes this and is eager to help men get teamed, get whole, and get on being the best they can be.”

    Few programs were even close. Seventeen Final Fours between them during this time. Eleven national titles. Unbeaten streaks measured not only in games, but in seasons. How do they do it? What's their secret of success? They use what might be called "the Messiah method," seven disciplines that propelled these teams from decent to dynasty. They're seven disciplines that can supercharge your team, too. Whether you're leading a sports program or a business or a school or a church or any other organization, there's a proven method to achieve breakthrough performance-and to sustain it year after year. It's The Messiah Method. It's how excellence happens. Michael Zigarelli is a Professor of Leadership and Strategy at Messiah College and the author of several books. He's also a high school soccer coach and an avid student of the game. You can reach him at mzigarelli@messiah.edu

    As a single mom living on food stamps, Sarah completely changed her life of poverty to enable her to live her dream in just eighteen months. Sarah discovered the tools to change her life after her husband abandoned her and their three small children in 2008. Her story has impacted hundreds of thousands worldwide through her simple eight-step plan for achieving success known as the #HBRMethod. Centrella features fifty-one inspiring stories of people who believe in Sarah’s message, each of whom she interviewed for this book. They include:NFL star running back Jonathan Stewart;NBA power forward Anthony Tolliver;Famed artist Victor Matthews;Bestselling author Laura MunsonMiddle weight world boxing champion Daniel JacobsCEO Ryan BlairMorgan Stanley executive director Kimberley HatchettAmong many others.Hustle Believe Receive shows how these stories are connected, and how Sarah, a single mom from Oregon, manages to bring them all together in the most unlikely way. It offers true tales of how real people are living the impossible. This book answers the question of “How did they do that?” and, more importantly, how you can, too.

    Whether you’re photographing children, weddings, maternity and boudoir, or portraits of any kind, The Luminous Portrait will inspire you with Elizabeth’s personal approach and award-wining images, sharing the art to making flattering portraits that appear “lit from within.”

    Plus no matter how “limited” or “challenged” you might think you are, there’s a charismatic, confident and far more capable version of you just waiting for an invitation to emerge.This book is a SELF DISCOVERY adventure crafted by a pioneer brain/mind researcher and mind power mentor to thousands of people from around the world. You'll discover why it’s perfectly OK to be “imperfect” … proof you can LEARN TO THINK LIKE A GENIUS … an amazing way to “fake” your way to GENUINE HAPPINESS LITERALLY OVERNIGHT … what stress really is and how to tame it … PROOF you have extra-sensory powers … how to STOP MENTAL AGING …. why feeling restlessness and stuck is a very good thing … how to EXPERIENCE "THE FLOW" and much more.Finally … you will follow a step-by-step guide straight into a VERY REAL QUANTUM LEAP. If you want more in your life, this book will give you a very real road map! COMMIT TO CREATE A FAR MORE MEANINGFUL LIFE EXPERIENCE!

    Recalling the tragedies that shaped his life and career—his unsuccessful tenure as Celtics coach,  the devastating loss on 9/11 of his best friend and his brother-in-law and the deep depression that followed—Coach Pitino shares his Rebound Rules, demonstrating how he emerged wiser and rose to new heights with a richer perspective on life and work…and how you can, too.

    No more excuses. Learn how to start something stupid—the smartest thing you can do.Drawing on years of research, including hundreds of face-to-face interviews and some of the world’s greatest success stories past and present, Richie shows you how stupid is the New Smart—the common denominator for success, creativity, and innovation in business and life.

    It’s a good thing to strive for more kindness and compassion. But wishing that humanity becomes entirely inoffensive is pointless because there’s always something that offends someone. Fortunately, there’s another path... The ancient Stoics observed that some things are in our control and others are not. We cannot control the foul language of people, opinions that oppose our own, and that there will always be a bunch of trolls that intend to trigger us for fun. What happens in our environment isn’t up to us. But what is up to us, is the way we handle it. Many choose to spend heaps of time and energy on the mere words of others, which withholds them to pursue meaningful goals and to be at peace in an unruly universe. What a waste! Unoffendable explores philosophical ideas backed by personal anecdotes to figure out how we can thrive in a world full of jerks, bullies, and people we simply don’t agree with.