In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer - the patient. This book shows you how you use this system to transform your own organization.

    So wrong that a chimpanzee choosing answers at random will consistently outguess teachers, journalists, Nobel laureates, and investment bankers.In Factfulness, Professor of International Health and global TED phenomenon Hans Rosling, together with his two long-time collaborators, Anna and Ola, offers a radical new explanation of why this happens. They reveal the ten instincts that distort our perspective—from our tendency to divide the world into two camps (usually some version of us and them) to the way we consume media (where fear rules) to how we perceive progress (believing that most things are getting worse).Our problem is that we don’t know what we don’t know, and even our guesses are informed by unconscious and predictable biases.It turns out that the world, for all its imperfections, is in a much better state than we might think. That doesn’t mean there aren’t real concerns. But when we worry about everything all the time instead of embracing a worldview based on facts, we can lose our ability to focus on the things that threaten us most.Inspiring and revelatory, filled with lively anecdotes and moving stories, Factfulness is an urgent and essential book that will change the way you see the world and empower you to respond to the crises and opportunities of the future.

    A gripping thriller from the author of the Goodfellowe Series.

    - Comprehensive reading and study guides for the world's most important literary masterpieces- A selection of critical excerpts provide a scholarly overview of each work- "The Story Behind the Story" places the work in a historical perspective and discusses it legacy- Each book includes a biographical sketch of the author, a descriptive list of characters, an extensive summary and analysis, and an annotated bibliography

    L. Mencken's astonishing career as the premier American social critic of the twentieth century. Gathered by Mencken himself before he died in 1956, this second chrestomathy ("a collection of selected literary passages," with the accent on the tom) contains writings about a variety of subjects - politics, war, music, literature, men and women, lawyers, brethren of the cloth. Some of his essays have beguiling titles - "Notes for an Honest Autobiography," "The Commonwealth of Morons," "Le Vice Anglais," "Acres of Babble," "Hooch for the Artist." All of them are a pleasure to read, and we are reminded that what Mencken wrote in the early years of this century remains applicable to a very different America.Publishers WeeklyThis book's precursor, A Mencken Chrestomathy (collection), was a bestseller in 1949; this anthology of 238 short excerpts from a range of works, selected and annotated by Mencken but unfinished, lay undisturbed in a Baltimore library until Teachout, an arts columnist for the New York Daily News, found it in 1992, while working on a Mencken biography. Teachout considers Mencken's work still immediate. Indeed, quotable lines abound: ``His public life is an endless series of evasions and false pretenses,'' writes Mencken on ``the politician under democracy.'' Baltimore's bard can be magnificent and maddening in the same passage, damning American idiocies while disparaging immigrants. But what impresses most about this collection is Mencken's breadth; few contemporary writers would assume such a broad brief, writing not only about politics, law and the clergy but also about geography, literature, music and drink. To apply a Mencken sobriquet, he was no lesser eminento. (Jan.)Library JournalSelected as a continuation of the original chrestomathy by the Baltimore iconoclast himself before his death, this logically organized sampling of his pre-Depression credos (mostly from The Smart Set and American Mercury) suggests why Mencken was to a whole generation of American youth not just a witty newspaperman with a dazzling style but a force gleefully battering America's deep-rooted Puritan inhibitions. An early champion of Sinclair Lewis, Eugene O'Neill, and Theodore Dreiser, Mencken ridiculed America's institutions, from Rotary Clubs to Harvard professors to the Senate. Sometimes wrongheaded in his judgments, he was unschooled but self-educated in music and politics. His views are sometimes racist and sexist, but they're seldom dull and-in an age of self-conscious "niceness"-never polite. Well worth dipping into.-Charles C. Nash, Cottey Coll., Nevada, Mo.Gilbert TaylorFollowing My Life as Author and Editor" (1993) and Fred Hobson's biography , the Menckenian revival continues apace with this sparkling successor to the first chrestomathy, which was a best-seller in 1949. More than an anthology, the second volume represents pieces (some previously unpublished) that Mencken himself selected and revised before his stroke aborted the project; another proposal to publish came to nought in 1963. Over 60 percent of the 238 items, many from Mencken's magazines Smart Set" and American Mercury", are not available elsewhere, which in itself makes the publication of this title something of a literary event. That it parades again the sage of Baltimore in his incisive, if often irksome, eloquence only confirms him as one of the better belletrists of the century. The job of discriminator of taste exists to be seized in any age, and in the teens and twenties, Mencken extolled and excoriated with idiosyncratic abandon. The books and music he reviewed have faded from memory, but his satirical exfoliations remain fresh, for example, in praise of a bartender's memoir of the bibulous arts or in contempt for a Rotarian's history of his organization. Edited by New York critic Terry Teachout, who is preparing his own biography of the provocateur, this entertaining, exasperating collection captures Mencken's gloomy view of human nature and his bright delight in stripping from it all cant and concealment.

    There, the vending machines were stocked with painkillers, and the staff turnover was dizzying. In the new year, she traveled to North Carolina to work at a call center, a place where even bathroom breaks were timed to the second. And finally, Guendelsberger was hired at a San Francisco McDonald's, narrowly escaping revenge-seeking customers who pelted her with condiments.Across three jobs, and in three different parts of the country, Guendelsberger directly took part in the revolution changing the U.S. workplace. On the Clock takes us behind the scenes of the fastest-growing segment of the American workforce to understand the future of work in America--and its present. Until robots pack boxes, resolve billing issues, and make fast food, human beings supervised by AI will continue to get the job done. Guendelsberger shows us how workers went from being the most expensive element of production to the cheapest--and how low-wage jobs have been remade to serve the ideals of efficiency, at the cost of humanity.On the Clock explores the lengths that half of Americans will go to to make a living, offering not only a better understanding of the modern workplace, but also surprising solutions to make work more humane.

    Packed with surprising insight into the reasons we drink, it will open your eyes to the startling role of alcohol in our culture. Annie Grace brilliantly weaves psychological, neurological, cultural, social and industry factors with her extraordinarily candid journey resulting in a must read for anyone who drinks. This book, without scare tactics, pain or rules, gives you freedom from alcohol. By addressing causes rather than symptoms it is a permanent solution rather than lifetime struggle. The Alcohol Experiment: There are a million reasons why you might drink. It tastes great. You feel more sociable. Sex is better. It helps you relax. But are you really in control? Whether you’re reading this because you know you drink too much and want to quit, or whether you just want to cut back for a while, this book is for you.The Alcohol Experiment is a 30-day programme with a difference. Each day, it will show you a new way of thinking about booze, and ask you to look a little closer at why we drink, what we get out of it, and whether it’s really the alcohol that’s giving us what we want.

     Like a compassionate friend, author Elaine Mallon captures the raw, unique pain of losing your mother with empathy, honesty, and eloquence. She tenderly walks the reader through each step of the grieving process, offering straightforward answers to many common questions and addressing fears faced by those grieving, as well. This is an essential step-by-step guidebook for anyone uncertain about what to do or where to turn after their mother’s death. For those hoping to support someone who is grieving, this book also offers insight on how to comfort them by explaining what a person in mourning is going through and how to be most helpful to them. If you’ve lost your mother, please know this: If you’re grieving, you’re healing—and you are not alone. This grief recovery manual provides helpful information on: • What Can I Expect? The List • How Do I Do This? The Process • How Long Will This Pain Last? • Getting A Support System • Shifting Relationships • Identity Crisis • Grief Work vs. Allowing • Coping Tools • Grief vs. Depression • When to Seek Help • Triggers • Surviving the Holidays • The New Normal • The Path Toward Healing • What to Do/What Not to Do for Someone Grieving • Grief Community Forum Q&As *BONUS: PERSONAL JOURNALING SECTION - Notes to Myself - Favorite Stories & Memories - Gratitude Journal For more information, visit: www.HealingAfterTheLossOfYourMother.com

    And at the bottom of the page is the triangular clipping which you cut out and send for the book on how to acquire ...

    In only a few decades, the medical system has been overrun by organizations seeking to exploit for profit the trust that vulnerable and sick Americans place in their healthcare. Our politicians have proven themselves either unwilling or incapable of reining in the increasingly outrageous costs faced by patients, and market-based solutions only seem to funnel larger and larger sums of our money into the hands of corporations. Impossibly high insurance premiums and inexplicably large bills have become facts of life; fatalism has set in. Very quickly Americans have been made to accept paying more for less. How did things get so bad so fast?Breaking down this monolithic business into the individual industries--the hospitals, doctors, insurance companies, and drug manufacturers--that together constitute our healthcare system, Rosenthal exposes the recent evolution of American medicine as never before. How did healthcare, the caring endeavor, become healthcare, the highly profitable industry? Hospital systems, which are managed by business executives, behave like predatory lenders, hounding patients and seizing their homes. Research charities are in bed with big pharmaceutical companies, which surreptitiously profit from the donations made by working people. Patients receive bills in code, from entrepreneurial doctors they never even saw.The system is in tatters, but we can fight back. Dr. Elisabeth Rosenthal doesn't just explain the symptoms, she diagnoses and treats the disease itself. In clear and practical terms, she spells out exactly how to decode medical doublespeak, avoid the pitfalls of the pharmaceuticals racket, and get the care you and your family deserve. She takes you inside the doctor-patient relationship and to hospital C-suites, explaining step-by-step the workings of a system badly lacking transparency. This is about what we can do, as individual patients, both to navigate the maze that is American healthcare and also to demand far-reaching reform. An American Sickness is the frontline defense against a healthcare system that no longer has our well-being at heart.

    The book studies the development of familiar cultural practices from India and around the world and links the regular to the esoteric and explains everything from Game Theory to the Cobra Effect without depending on graphs or equations-a modern-day miracle!Through disarmingly simple prose, the book demystifies economic theories, offers delightful insights, and provides nuance without jargon. Each chapter of this book will give you the tools to meaningfully engage with a subject that has long been considered alienating but is unavoidable in its relevance.

    Here, Jenny Odell sends up a flare from the heart of Silicon Valley, delivering an action plan to resist capitalist narratives of productivity and techno-determinism, and to become more meaningfully connected in the process.

    Follow counterterrorism operative and ex-SEAL Scot Harvath’s action-packed exploits, and discover why Brad Thor has been called “America’s favorite author” (KKTX). The Athena Project When a terrorist attack in Rome kills more than twenty Americans, four of Delta Force’s best and brightest women—part of a top-secret program codenamed the Athena Project—are tasked with hunting down a Venetian arms dealer. But as team members Gretchen Casey, Julie Ericsson, Megan Rhodes, and Alex Cooper close in on their target, the deadly assignment unearths a grisly discovery in the jungles of South America...and a foreign spy penetrating a mysterious secret hidden in the American West. With an unthinkable second attack already set in motion, the women of the Athena Project race to uncover the greatest of threats: the secrets kept by their own government. Full Black Born in the shadows and kept from heads of state, some missions are so deadly, so sensitive, that they simply don’t exist. When one such mission goes horribly wrong, only former Navy SEAL Team 6 member turned covert counterterrorism operative Scot Harvath can carry out an audacious plan to prevent the United States from facing complete and total collapse. But as the identities of the perpetrators are laid bare, Harvath will be left with only one means to save America. Unable to trust anyone, he will be forced to go full black. Black List Somewhere…deep inside the United States government is a closely guarded list. Once your name is on the list, it doesn’t come off…until you’re dead. Someone…has just added counterterrorism operative Scot Harvath’s name. Somehow…Harvath must evade assassination long enough to untangle who has targeted him and why. Somewhere, someone, somehow…can put all the pieces together. But Harvath must get to that person before the United States suffers the most withering terrorist attack ever conceived.

    That language is a voice within us. Sometimes it is as soft as a whisper; sometimes it is as loud as a roar. It is an important voice, which, when fully understood, gives you a kind of guidance that no other voice can. The information in The Secret Language of Feelings was revealed during thousands of hours of working with hypnotherapy clients at the Banyan Hypnosis Center for Training & Services. It came from clients who spoke to us both in the normal waking state and in the state of hypnosis. You do not need to undergo hypnotherapy in order to benefit from this book; however, it would make a perfect companion book for anyone involved in any therapy process or working on self-improvement. The Secret Language of Feelings gives you a rational and reliable approach to understanding and responding to your feelings and emotions. It shows you how to create a more satisfying life right now! You will learn how to overcome anger, guilt, frustration, sadness, loneliness and even "everyday" depression. You will better understand yourself, your family and the people you interact with on a daily basis. In short, The Secret Language of Feelings offers the key to emotional rescue and beyond to happiness and success in life.

    In Choice and Consequence, he ventures into the area where rationality is ambiguous in order to look at the tricks people use to try to quit smoking or lose weight. He explores topics as awesome as nuclear terrorism, as sordid as blackmail, as ineffable as daydreaming, as intimidating as euthanasia. He examines ethical issues wrapped up in economics, unwrapping the economics to disclose ethical issues that are misplaced or misidentified.With an ingenious, often startling approach, Schelling brings new perspectives to problems ranging from drug abuse, abortion, and the value people put on their lives to organized crime, airplane hijacking, and automobile safety. One chapter is a clear and elegant exposition of game theory as a framework for analyzing social problems. Another plays with the hypothesis that our minds are not only our problem-solving equipment but also the organ in which much of our consumption takes place.What binds together the different subjects is the author's belief in the possibility of simultaneously being humane and analytical, of dealing with both the momentous and the familiar. Choice and Consequence was written for the curious, the puzzled, the worried, and all those who appreciate intellectual adventure.