In this book I have set out prove that statement is completely untrue and in fact with customers like these then maybe the opposite could be said. So sit back, grab your self a drink perhaps an alcoholic one if you feel that way inclined and enjoy some of the strangest, ridiculous and most outrageous complaints and statements from all walks of life. The second volume is out now and is much longer and in my opinion even better than the first, though i would say that.

    In the London office my new boss Victor tells me I shall be working in a regional office - and he wants me to drive there. I am to deliver Victor's shiny Jaguar: his pride and joy. The office is in Calcutta. This all sounds like fun to me. A month long holiday. How bad can that be I think and decide to invite my friend Douglas to come along for the ride. This will be a road trip to die for I tell him. Victor's P.A. Shirley is the all seeing eye. Nothing gets past here. I have to report in on my progress at key points on the route. Shirley is going to be watching me. 'If you so much as scratch it you're dead.' I laugh, what could possibly go wrong....? well just about everything. We were OK up till Trieste; then a goat got in the car - after that it was downhill all the way to Calcutta.

    After losing their small business and life savings to the government’s unfathomable shutdown, the author and her husband are forced to sell their home and move into a travel trailer. Still reeling from financial loss and the deaths of two of their beloved dogs, the pair embark on a new life in a trailer park, populated with some of the most unconventional characters you’d ever hope not to meet. There’s Gretchen, the park’s unsympathetic and conniving manager, and her puny, perverted husband, Lloyd, who “maintains” the park grounds and who gives pool algae a bad name. Daisy and Lonnie May are the author’s closest neighbors, and are, perhaps, the park’s most devoted couple. Only Daisy May happens to be Lonnie’s dog. Trailer Dogs will make you laugh, cry, and maybe even a little angry. But it will never make you bored.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    It premiered 37 years ago, in 1973, and, after 31 series it finally came to an end last year – even though all its original protagonists – Compo, Foggy, even Nora Batty – are now dead. Remarkably, for a series of such longevity and international appeal, it is all about elderly people, has little action or plot, and is set and filmed in and around the small Yorkshire town of Holmfirth. Now, Andrew Vine, the deputy editor of Yorkshire’s daily newspaper, has written the definitive history of this television phenomenon. It covers the show’s inauspicious beginnings, with low ratings, its endless reinvention as participants like Bill Owen, Michael Bates, Brian Wilde and Kathy Staff retired or died, the appearance of a string of guest stars from John Cleese and Norman Wisdom to Thora Hird and Russ Abbott (both of whom soon found themselves fixtures in the cast), and the ingenious plot contrivances as the protagonists became too old and frail to attempt any of the slapstick stunts with runaway prams – indeed any outdoor action. Holmfirth is now a year-round tourist attraction, and endless repeats and new DVD box sets will ensure a readership for this book for years to come.

    Pills’ Pharmacy Hub comes a book about some of the wildest customers that pharmacists have dealt with in retail pharmacy. Journey into the world of retail pharmacy with 80 hilarious short stories: a world where people are not that bright but always think they are right, and where the word patience doesn’t exist. A world with druggies coming up with some not-so-clever schemes to get their fix. A world where people think throwing ice cream in your face is an acceptable way to get your attention. A world with a new twist at every turn--just when you think you’ve seen everything, someone always finds a way to surprise you.

    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

    Improve your knowledge and find things you've never heard before, or learn the facts behind the facts you already knew.So sit back, grab a spoon, and help yourself to a heaping bowl of Knowledge Stew.

    And now this extra-special 30th anniversary edition has everything you've come to expect from the BRI, and more! It's stuffed with 512 pages of all-new articles sure to please everyone, from our longtime readers to newbies alike. You'll get the scoop on the latest "scientific" studies, weird world news, surprising history, and obscure facts. Here's just a sampling of what's in store:From foe to friend: presidential rivals who are buddies now What you never thought to do with those old CDs you have lying around Saddam Hussein revealed…and it's not pretty James Bond author Ian Fleming and his most titillating book titles The creepiest murderabilia that no one would want…except these people The origins of Project Gutenberg and its free e-books All-new editions of our most popular series, including Terrible Typos, Phrase Origins, and You Call This Art? Myths and facts about our friends—nos amis—the French The most horrifying things ever lost or found And much, much more!

    From Big Trak to Buckaroo!, Mastermind to Merlin, Sorry! to Strawberry Shortcake, each peerless plaything from the '60s through to the '90s is examined and catalogued (in the Argos, rather than the scientific, sense).Culled from award-winning retro website TV Cream, this book lists a wealth of fondly remembered toys, games, and novelties, and unearths quite a few of the oft-forgotten classics that, even to this day, remain treasured in the hearts of our inner children.LET THE BLIZZARD OF MR MEN WRAPPING PAPER COMMENCE…

    The second addition to the Clients From Hell series taps freelance veterans for even more material. Interviews, resources, and particularly poignant tales of client insanity are all included alongside the fan-favourite anecdotes of freelancing dysfunction.For the first time, Clients From Hell takes a step back from finger-pointing and clever name-calling to inform the audience of how to make it as a creative professional. Step one: buy this book. Step two: take heed of these cautionary tales. Step three: we haven't thought of a step three yet. We'll worry about that when revisions come around.Anyone who has ever worked with clients may find these tales frighteningly familiar. New freelancers may think twice about their chosen profession - or at least find relief in the fact that they're not alone in absurd client interactions.And the rest of you? You can just laugh and enjoy your day job.

    Like the bungling burglar who logged on to his own Facebook page at his victim's house - and forgot to turn the computer off when he left, or the stupid bank robber who made his escape in his own car - complete with personalised number plates, or the idiotic criminal who tried to hand himself into the police... in order to collect the reward. Award-winning writer Andrew Penman has scoured the country for this hilarious collection of those who are not just bad, but also dim very dim. 'Andrew Penman enjoys a laugh at the expense of Britain's most stupid burglars' - The Mirror 'Exploits so dim-witted it's surprising they ever managed to keep themselves breathing long enough to commit any crime' - Wales Online Illustrated with cartoons drawn by Neil Kerber.