Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    John's, Antigua; Oranjestad, Aruba; Bridgetown, Barbados; Belize City, Belize; Bermuda; Kralendijk, Bonaire; Calica (Playa del Carmen), Mexico; Cartagena, Colombia; Colon, Panama; Costa Maya, Mexico; Willemstad, Curacao; Roseau, Dominica; Falmouth, Jamaica; Freeport-Lucaya, Bahamas; Grand Cayman, Cayman Islands; Grand Turk, Turks and Caicos Islands; St. George's, Grenada; Pointe-a-Pitre, Guadeloupe; Key West, Florida; La Romana, Dominican Republic; Fort-de-France, Martinique; Montego Bay, Jamaica; Nassau, Bahamas; Charlestown, Nevis; Ocho Rios, Jamaica; Progreso, Mexico; Puerto Limon, Costa Rica; Roatan, Honduras; Samana (Cayo Levantado), Dominican Republic; San Juan, Puerto Rico; Santo Domingo, Domican Republic; Santo Tomas de Castilla, Guatemala; Gustavia, St. Barthelemy; Fredericksted, St. Croix; Cruz Bay, St. John; Basseterre, St. Kitts; Castries, St. Lucia; Philipsburg, St. Maarten; Charlotte Amalie, St. Thomas; Kingstown, St. Vincent; Road Town, Tortola; and The Valley, Virgin Gorda· Covered ports of embarkation: Baltimore, Maryland; Charleston, South Carolina; Fort Lauderdale, Florida; Galveston, Texas; Houston, Texas; Jacksonville, Florida; Miami, Florida; New Orleans, Louisiana; New York, New York; Port Canaveral, Florida; San Juan, Puerto Rico; Tampa, Florida

    “I smoked in my twenties. I preferred red wine to sparkling water. I ate too much milk chocolate. I liked limericks. I know all the wrong I’ve done. But also, more than any of that, I’ve always longed for children.” Yet there she was: successful, social, mostly happy, and not a mother. Knowing that her chances of becoming pregnant naturally were quickly fading, Finn decided to gamble: she—like some 85,000 other women in the U.S. each year—would attempt in vitro fertilization. Almost three years later, she’s still trying, and in the process has become an accidental pioneer (and, at times, a guinea pig) in the ever-evolving science of IVF.“The Baby Chase” is a primer for anyone contemplating or undergoing IVF. More than that, it’s a story of longing, hope—and hormones—that will appeal to all parents, present and future.Finn’s engaging and honest account sheds light on a subject that few people who undergo IFV are willing to talk about: what happens when the science doesn’t work. “Usually, it’s only the people who come out on the other side, beaming, with a baby on one hip, who speak up about IVF,” she writes. “We never hear from those IVF has failed - it’s too crushing to talk about. We don’t hear from men and women in the middle of treatment, either.... People like me.”

    The photo looks completely out of place on the FBI Ten Most Wanted Fugitives list where it’s been since December, 8, 2007. For eight of those years, Jason appeared directly beside Osama Bin Laden. Bin Laden is long gone, but Jason is still wanted for armed robbery and murder.For years, his sister, Jami D. Brown Martin has watched the true crime programs and read the amateur investigative blogs devoted to Jason, his crime, and the efforts to apprehend him knowing the story wasn’t as simple, nor was it just Jason’s. To be the sister, brother, or relative of one of the world’s most wanted men is to live every day with the horrible truth and many consequences of his brutal act.CENTER OF ATTENTION is the story of a former Mormon missionary turned murderer. It is also a riveting look behind the facade of the genetically blessed, seemingly prominent and pious Brown family of Laguna Beach, California. It is a tale of the family patriarch, John Brown, who disappeared without a trace ten years before his son. More important, it is the gripping and ultimately hopeful story of the sister of one of the world’s most wanted fugitives and her journey to accept that despite being a product of the same crazy environment as her brother, her life and path are her own.

    And even more than that, it's the awe-inspiring life story of Kailen Combs Taylor. Kailen lived with a perpetual sense of wonder, maintaining immutable joy and resilient hope in the midst of some of life's most barbaric trials. Narrated with heartrending candor, this harrowing love story will make you laugh, cry, and frantically turn the page, often all at once. And long after you finish the book and fall back into the hectic fray of life, you may find Kailen's message still resonates in your heart: that life can be a fairytale, even when it's a tragedy. "Bryan has written a book which proves that even in the face of impossible odds, love never fails." -Christina Rasmussen, Author of Second Firsts: Live, Laugh, and Love Again

    Violent and disruptive, no foster carer could cope with Leanne's behaviour. Can Maggie Hartley succeed where so many others failed? Perfect for fans of Cathy Glass, Casey Watson, Angela Hart and Rosie Lewis.***** A TRUE SHORT STORY BY THE SUNDAY TIMES BESTSELLING AUTHOR MAGGIE HARTLEYEleven-year-old Leanne is out of control.Since being taken into care at the age of three, she has had over forty placements, each carer less able to cope with her anger and destruction than the last.Late one night, foster carer Maggie Hartley receives a terrified call from Leanne's current placement, who has barricaded herself in her bathroom to protect herself from Leanne's rage. With the police on standby, Maggie manages to diffuse the situation but Leanne is left without a home once more.Maggie is Leanne's only hope. But this is her last chance. If this placement fails, she will have to be put in a secure unit.Then Leanne threatens Maggie with a knife and makes accusations against her that have to be investigated by Maggie's superiors. Where most others would simply walk away, Maggie refuses to give up on the little girl who's never known love.Can Maggie get through to Leanne and begin to help her heal? Will the girl no one wanted find her forever home?A true short story by The Sunday Times bestselling foster carer Maggie Hartley. Perfect for fans of Cathy Glass, Casey Watson, Angela Hart and Rosie Lewis.

    In 1976 their dream of owning a peaceful summer retreat came true when they stumbled across this derelict farmhouse surrounded by fields and orchards, and saw what it could become. Over the years there has been the inevitable sadness, but also the joys of new grandchildren, anniversaries, village fetes, and splendid meals taken with their neighbours. And whilst the family has seen many changes in its time, the warm and welcoming atmosphere they first fell in love with has remained the same. Now they face their own personal tragedy, but through all their sorrows Bel-Air continues to be a place of hope and happiness, as well as extraordinary beauty.

    One day… I wanted to explore the US in an RV. One day… I wanted to backpack in a foreign country. None of these things were happening because it seemed impossible to fit big adventures into a nine-to-five life. Until one day it hit me. One day was not just going to happen. I had to start taking the steps to make it happen and figure out how to fit it in. I got on the internet and searched for something to inspire me. I found the Becoming Ultra project. And thus began my journey to running a 50 mile race.

    Hoping to escape her predictable American life in the States, she runs away in search of adventure and self-discovery.The story reveals daily life in France, and the encounters with wonderful and not so wonderful characters along the way.It is perfect reading for anyone tempted to run away and ideal for a book club.

    Threatened by the draft in the late sixties, he enlisted in the Army to avoid becoming a grunt, yet ended up one anyway. He endured a grueling war in Vietnam and then returned to a country too angry to care. While his journey took unexpected turns, his choices got him there, so he did his best to react positively and keep moving forward.Udden delivers his story in a comfortable, friendly style. He conveys the experiences of basic training, advanced infantry training, and what it was like to live, work, guard, patrol, and fight in the jungle. The reader will feel the adrenalin rush of a firefight, the thrill of a wild ride dangling below a helicopter, and the humor in celebrating his 21st birthday on a firebase.Through his words and personal photographs, you will live through his journey exactly as he experienced it.

    This often harrowing tale reveals their lives in the sixties and seventies, and through to Mother's Day 1985 when Michael suddenly becomes a 'missing person.'In 2017, Catherine set out to resolve the facts surrounding her adoption by taking a DNA test. The results are not what she expects. An ambitious undertaking follows using genealogy records, DNA-matched relatives and the construction of a family tree of over three thousand people. As pieces began to fall into place, her search takes an unexpected turn.While seeking an elusive parent, Catherine is vastly unprepared to receive news of Michael. The closed door of an unsolved mystery is suddenly thrown wide open and Catherine is faced with the aftermath affecting many more lives than her own.

    He survives this perilous wheel of fortune, and thrives in the face of danger! I would like to add to why my book is important, is that we are true authentic Alaskans that live life off of the grid and that we have been entrepreneurs, making our living off of the land and sea. We are wilderness and off the grid consultants if that is important. On our website we have a variety of things we consult on from sport fishing, hunting, adventures, lodges/outfitters, developing or improving remote properties, and much more.

    Len Goodman tells all about his new-found fame, his experiences on Strictly Come Dancing, and also on the no.1 US show Dancing with the Stars and his encounters with the likes of Heather Mills-McCartney and John Sergeant. But the real story is in his East End roots. And Len's early life couldn't be more East End. The son of a Bethnal Green costermonger he spent his formative years running the fruit and veg barrow and being bathed at night in the same water Nan used to cook the beetroot. There are echoes of Billy Elliot too. Though Len was a welder in the London Docks, he dreamt of being a professional footballer, and came close to making the grade had he not broken his foot on Hackney Marshes. The doctor recommended ballroom dancing as a light aid to his recovery. And Len, it turned out, was a natural. At first his family and work mates mocked, but soon he had made the final of a national competition and the welders descended en masse to the Albert Hall to cheer him on. With his dance partner, and then wife Cheryl, Len won the British Championships in his late twenties and ballroom dancing became his life. Funny and heart-warming, Len Goodman's autobiography has all the honest East End charm of Tommy Steele, Mike Read or Roberta Taylor.

    One man as he was studying for the priesthood. Madeleine Albright famously learned from the Washington Post when she was named Secretary of State. "What is it like to find out you are not who you thought you were?" asks Barbara Kessel in this compelling volume, based on interviews with over 160 people who were raised as non-Jews only to learn at some point in their lives that they are of Jewish descent. With humor, candor, and deep emotion, Kessel's subjects discuss the emotional upheaval of refashioning their self-image and, for many, coming to terms with deliberate deception on the part of parents and family. Responses to the discovery of a Jewish heritage ranged from outright rejection to wholehearted embrace. For many, Kessel reports, the discovery of Jewish roots confirmed long-held suspicions or even, more mysteriously, conformed to a long-felt attraction toward Judaism. For some crypto-Jews in the southwest United States (descendants of Jews who fled the Spanish Inquisition), the only clues to their heritage are certain practices and traditions handed down through the generations, whose significance may be long since lost. In Poland and other parts of eastern Europe, many Jews who were adopted as infants to save them from the Holocaust are now learning of their heritage through the deathbed confessions of their adoptive parents. The varied responses of these disparate people to a similar experience, presented in their own words, offer compelling insights into the nature of self-knowledge. Whether they had always suspected or were taken by surprise, Kessel's respondents report that confirmation of their Jewish heritage affected their sense of self and of their place in the world in profound ways. Fascinating, poignant, and often very funny, Suddenly Jewish speaks to crucial issues of identity, selfhood, and spiritual community.

    In order to break the dysfunctional cycle, Charisse needs to overcome the chaos caused by generations of family secrets, extreme poverty, fanatical religion and sexual abuse all of which leaves her ill equipped to make her own adult decisions. Can she overcome a legacy of lies?