Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    That quixotic quest for understanding has drawn much of the world’s population eastward ever since Buddha first assumed the lotus position, and writer Mara Altman needed to know why. So she flew around the world in search of an answer not only to that mystery, but also to the deeper questions that plague all who yearn to define the meaning of life. What Altman found in her wild, comic 18-day reporting trek across India – a journey that took her on a laborious, 37-hour cross-country train trip, onto a mystical flat rock by the ocean in Pondicherry, and eventually into the emergency room of a cut-rate Bangalore hospital – will make you laugh, learn and ponder. By the end of her epic odyssey, it will also take you unexpectedly and thrillingly close to the pulsing heart of human existence. After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published seven bestselling Kindle Singles, including the #1 bestseller Bearded Lady, and has also written for New York Magazine and The New York Times. Cover design by Adil Dara

    The dos and don'ts of travelling and staying in Iceland. Five chapters with multiple tips in each one explain what is expected of you as a traveller - as well as some bonus tips on what you can do.

    But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com. Why are the Danes the happiest nation in the world? Which lifestyle choices, behaviors, and values lead to this happiness? And can you too learn to live Danishly? The Year of Living Danishly shares some of the key "secrets" of Danish happiness and explains how you can bring them into your life-wherever you live in the world. It doesn't matter if you're based in Tucson or Timbuktu, everyone can find joy and contentment, the Danish way. You will learn:· What "hygge" is and why it's central to Danish happiness· How Danes turns their homes into havens of comfort and joy· The steps you can take to achieve a greater work-life balance· How to turn your life into a year-long celebration.

    Are you gutsy enough to try it? Rouse your inner gypsy/rebel with this intimate introduction to van dwelling. It’s stocked with DIY tips and tricks for turning a vehicle into a home (on any budget) and emotional resources to gracefully sidestep the psychological pitfalls of such an unconventional lifestyle. With concrete advice and personal reflection from an experienced solo van dweller, this guide thoroughly covers the basics of everyday life in a van with a refreshing twist of self-empowerment and a whole lotta sass.Topics covered inside: -- vehicle selection-- DIY ideas for customizing your mobile abode-- ventilation-- parking tips-- showering and toilet needs-- safety for solos-- earning an income-- mental health as a van dweller...and much more!

    Impossible to read without laughing out loud.” That’s what people said about the first two books in the series. Now the third book sees Mark Richards and his youngest son walking the Kerry Way in South West Ireland. Over the nine days of the walk they meet the usual cast of oddball characters and have more than their fair shares of misadventures. Well, one of them does… ‘Father, Son and the Kerry Way’ will be published in early Autumn at £3.99. Until then you can pre-order it for £2.99. The book will be delivered to your Kindle as soon as it is published and that’s when your account will be charged. There will also be a paperback out in good time for Christmas

    Readers who enjoyed Too Much Tuscan Sun will welcome this second book, which includes even more episodes from the author’s life growing up as a Chiantigiano.

    Fiction has to make sense.—Mark TwainAfter selling their Minnesota home, Travis and Wendy plan an elaborate departure from the United States before repatriating themselves to the UK. Buying a second-hand RV, visiting states unknown, and selling the campervan after reaching Florida seems like the perfect exit. So they pack their lives and blind Shih Tzu into a once-luxurious thirty-one-foot RV and hit the open road.As they roll through the Midwest, heading for the Deep South, they soon discover “RV” doesn't mean “Reliable Vehicle.” Historical sites give way to repair shops and the excitement of the once-in-a-lifetime trip quickly turns into apprehension of what mishap will be around the next corner. With the wheels literally coming off the wagon, bogus repairs, temperatures rising inside the RV and under the hood, sleeping in junkyards, and being laughed at by the Mississippi police, the once-happy couple just want the nightmare to end so they can return to England. But the Minnesota Department of Motor Vehicles has the final say as to when they can leave.Of course it's a true story. You couldn't make it up.

    If you or someone you know is discontented, distressed, or downright disturbed, maybe the Great White North is right for you, eh. But how much do you really know about Canada? Can you do a job that Canada needs (do you play hockey, drill for oil, or make poutine?)? Can you identify the best Canadian province for your lifestyle (lots of tundra or just some tundra?)? Can you master the proper pronunciation of "sorry"? What strange wizardry is the Canadian government? Is maple syrup acceptable substitution for currency? At long last, How to Move to Canada can help make your vague threat into a cold Canadian reality. This book is also full of activities such as: Color the flag of your new homeland Match the strange Canuck dialect with their local definitions And more! PLEASE NOTE: This is a humor book. It won't really help you emigrate. Rather, it's a subversive mix of real information on the Great White North plus a hilarious look at all the reasons why you won't like it there any better — and why they probably won't have you anyway.

    Heading towards a half-remembered cave on the Pacific coast where her younger, more adventurous self once stayed, she recalls adventures in Sumatra, the Yukon and many places in between—and wonders what compels her to keep moving through life while everyone else has found a place to belong.

    In this entertaining and frequently hilarious book, Mark takes us on a journey not only of 1111 miles, but of the highs and lows of long-distance walking.'I read the entire journey cover to cover in a couple of days. Totally fascinating, very amusing.' - Howard J'I highly recommend that people read it from start to finish. It is a great tale ' - Peter K'Thank you for being so enthusiastic about travelling and revealing your passion in such a constructive way ' - Jenny S'A certain cure for a jaded outlook.' - Marilyn S'You can't put it down.' - Frank W'A great job ' - Kevin P

    Starting with the island's founder Henry Flagler, and updated for Kindle, "Palm Beach Babylon" chronicles the Kennedys, the Trumps, the Dodges, Helmsleys, Pulitzers, Vanderbilts, Mizners and Madoffs, and many more "Titans of Industry" and "Royalty." "The history is solid, the writing stylish," wrote renowned author Pete Hamill. "Riveting," exclaimed Nicholas Pileggi, author of "Wiseguy" and "Casino." The New York Times declared "Palm Beach Babylon" the best book ever written on the storied tropical island, where the "Rich and Famous" flock every winter to indulge in a world that only money can pierce. "Murray Weiss and Bill Hoffmann have . . . produced an intriguing account of the wagers of too much wealth and too much leisure time," wrote Dominick Dunne, the best selling novelist and true-crime expert. And as one reader posted along with 5-Stars: A REAL PAGE TURNER: I loved this book because it had all the allure of great fiction, yet it was about real people who, although they live in a real place (Palm Beach, FL), seem more like Great Gatsby characters than anything else! It also provides a fascinating historical perspective of the glamorous Palm Beach, how it was built, the man who built it, and the wealthy who flocked to it.

    Baby becomes distressed at feeding times and refuses to feed or eats very little despite obvious hunger. Why won’t he/she eat? This is a question parents ask numerous health professionals while searching for a solution. Babies are typically diagnosed with one, two or three medical conditions to explain their aversive feeding behavior during brief appointments. Consequently, many parents don’t receive an effective solution from the health professionals they consult. This is why this book is so necessary. Rowena Bennett is an Australian nurse who holds professional qualifications in various nursing fields including pediatrics, midwifery, child health, mental health and lactation consultant. She has over 20 years experience advising parents how to resolve infant feeding and sleeping problems. Rowena has helped over 1000 babies get over their aversion to bottle-feeding and enjoy feeding once again. Parents claim the relief is life changing. In Your Baby’s Bottle-feeding Aversion, Rowena describes the various reasons babies display aversive feeding behavior, explains how the reader can identify the cause, and describes effective solutions. Included are step-by-step instructions on how to resolve a behavioral feeding aversion that occurs as a result of being repeatedly pressured to feed - the most common of all reasons for babies to become averse to feeding. Your Baby’s Bottle-feeding Aversion provides practical professional feeding advice that not only makes good sense, it works!

    The demand for vintage trailers-the smaller the better-has risen dramatically in recent years, with the most in-demand trailers being "teardrops," first manufactured in the 1930s and containing just indoor sleeping space and an outdoor exterior kitchen. Also profiled in the book are "canned ham" trailers, whose shape resembles the profile of a can of ham; small-size examples of America's most beloved vintage trailer, the Airstream; miniscule gypsy caravans in Europe; and fiberglass trailers made in Canada. Two hundred color photographs showcase these trailers' sleek exteriors, retro-styled interiors, and, in many cases, the restored classic cars that tow them. Teardrops and Tiny Trailers includes a resource section chock-full of places to locate vintage trailers, clubs to join, and rallies to attend.

    But what is so moving about Staci Layne Wilson’s unconventional coming-of-age story is that in spite of her rocky childhood, she describes her parents with deep affection, generosity, and pride. Hers is a story of triumph over a legacy of alcoholism, suicide, and Hollywood burnout, but more than that, it’s a tender, gripping tale of unconditional love (with a healthy dose of humor). Despite the downsides, her upbringing gave her the powerful determination to carve out a successful life on her own terms. Vintage Los Angeles Staci Layne Wilson tells tales of bygone eras – she grew up with showbiz parents in L.A. in the sixties and seventies, had ponies in the backyard and a psychotic monkey in the house, mingled with the stars on the Sunset Strip rock scene in the eighties, partied at the Playboy Mansion, nearly died (twice!). She ultimately found love, purpose, and success as an author, film director, screenwriter, pop culture pundit and notable red carpet reporter has interviewed the biggest celebs in the world. First-hand stories about: The Doors Led Zeppelin Guns N’ Roses Metallica Keanu Reeves Heath Ledger Liam Neeson Jennifer Lawrence Denzel Washington Ben Stiller Mia Farrow …to name just a few! Dozens of full-color photos PRAISE “A touching, laugh-out-loud memoir.” – Daily Sweets “Refreshingly honest look at Los Angeles, past and present.” – Curb Appeal “Charming, self-deprecating.” – Los Angeles Readers & Writers “As a music fanatic, I was in heaven over all the inside stories about The Ventures (through their 50+ year career!), Metallica, Led Zeppelin, and the glam-rock scene on the Sunset Strip. There’s also a whole master class on the heavy metal hangouts of Hollywood: The Rainbow, The Roxy, The Troubadour… Staci’s seen it all!” – Gene Katz, director of The Hair Band Tease If you want to read a time capsule of a specific period in Southern California pop cultural history, look no further. If you want to read a book that’s as delightful as it is insightful, one that stays with you long after you close its covers, this is that book. If you want to be simultaneously educated and entertained, you won’t find a better reference than this one. Staci Layne Wilson not only has a penchant for detail, she has a memory like a bear trap. Nothing escapes her notice, and she has been kind enough to let us see the world through her keen, sentimental (but never maudlin) eyes. The book should come with one caveat emptor, however: if you read it at night, you can forget about sleeping. Not all the coffee in the world can knock down the reading hangover you’re going to have the next day after flipping page after page the night before. – Stacey Keith, author of Stripped Down: A Naked Memoir A book that rivals the best of Huell Howser's TV shows digging up the cherished as well as perished landmarks of the City of Angels.