Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    But she will have none of that. Shivalika has her life mapped out. She does not believe in love at all and is only focused on her career the reason for which is a secret she has nursed since she was a teenager.But when billionaire Vikramarya Kumar aka VK aka “the most eligible bachelor in the country” enters her company as the new boss, sparks fly and she finds all her beliefs getting shattered, one by one.Shivalika’s secret has already created havoc once in her life. Will she be able to overcome it to find her happily-ever-after with VK or will the pain of it destroy every chance of finding true love and healing?If You Let Me Go is a standalone sweet romance novel in the First Love Billionaire Romance series.

    Set to inspire, this book includes some of the most stirring and eloquent addresses by Rabindranath Tagore, Swami Vivekananda, Sardar Vallabhbhai Patel, Mother Teresa, JRD Tata, Abdul Kalam, Nardendra Modi and other influential Indian leaders.This impelling selection of expressive moments of oratory would provide the reader a fresh perspective; evoke feelings of patriotism, inspiration and unbounded motivation. Nitin Aggarwal introduces each speech with relevant information, providing valuable insight.

    Now I don't want to seem callous, but to me that's not a tragedy - that's natural selection.'In SURVIVAL OF THE DUMBEST, Wil Anderson turns his sharp gaze and wicked wit to the stupid, strange and perplexing quandaries of popular culture. Wil spares no-one, not even himself, as he delivers an almighty forehead slap to the modern world. And let's face it: between TV, politics, oversexed sports stars, advertising and automatic phone-banking systems - there are a lot of foreheads that need one.Wil Anderson caused cornflake snorting incidents as a breakfast announcer on Triple J, hosts ABC TV's ever-popular The Glass House and continues to thrill audiences at just about every comedy festival known to man. Now Wil has set down some of his funniest rants and observations in this book. Let's just hope there are enough people left who can read…

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    Pouring boiling oil on unsuspecting carol singers, sharpening the spikes on the garden fence, laughing where others cry and delighting in all forms of misery and horror, the family earned Addams his title of "master of the macabre".

    Via kids Peter, Paige, and Jason, along with parents Roger and Andy, Amend comments on the latest Hollywood fads, gaming fixations, and familial fascination with wry irreverence.Inside this special two paperback slipcased edition of FoxTrot, fans will find almost 1,600 of Amend's favorite and most notable strips. Essays and annotations by the cartoonist offer readers new insight into both the material and creative process behind it.As evidence of the strip's overwhelming popularity, FoxTrot boasts sales of more than 3.5 million books. The Best of FoxTrot is the book FoxTrot fans have been eagerly awaiting.

    and I am wide awake because the man of the house has decided that he needs to perform a series of complex manoeuvres that involve him balancing on his left elbow. When I fell asleep last night, there was a baby lying next to me. Her smelly diaper is still wedged on my head but aside from this rather damp clue, I can't seem to find her anywhere. I could ask my mother-in-law if she has seen the baby, but she may just tell me that I need to fast on alternate Mondays, and God will deliver the baby back to me . . . Full of wit and delicious observations, Mrs Funnybones captures the life of the modern Indian woman—a woman who organizes dinner each evening, even as she goes to work all day, who runs her own life but has to listen to her Mummyji, who worries about her weight and the state of the country. Based on Twinkle Khanna’s super-hit column, Mrs Funnybones marks the debut of one of our funniest, most original voices.

    Combining his trademark humor with an acute eye for the ridiculous, Mark admits his part in bands like The Berlin Airlift, the life-changing punk revolution in Bob Sleigh and The Crestas, and even a flirtation with thirty-something pub rock. Interwoven with the musical disasters is the appealing rites-of-passage story of a middle-class grammar school boy who finally leaves Bolton for university. Splattered with memorable episodes and Viz-like characters, Showbusiness retraces the steps that should have led Mark to headlining Wembley Arena, but which took him to Radio 1 instead.

    HAW! is not for the young or weak of heart!

    India. In the thriving city of Nanivardhana, lives Shaunaka, a young man who yearns to go to Pataliputra to see the world and make his fortune. But he is forced to join his father's jewellery making business and soon finds himself in the workshop a job in which his heart clearly did not lie. Thankfully, along comes distraction in the form of two extravagant weddings royal nuptials at the palace and another wedding at the extravagant corner house in the Buddhist quarter of the city. This house, known for its opulence and sheer size, is owned by Vinayashura, an affluent trader fabled to have mysteriously deep connections to the royal family. Shaunaka is given the charge to work on the bride's jewellery at the corner house, but instead of the mundane task at hand, a morbid sight awaits the trader's wife's bloodcurdling screams bring Shaunaka to Vinayashura's bedroom where he is found murdered and lying in a pool of blood! Who killed Vinayashura? Why? Shaunaka finds himself at the heart of the mystery and his logic and keen observation skills land him the duty of assisting the head of police to solve this murder.

    Now, for the first time, the hilarious cartoons of Nicholas Gurewitch are being collected in this handsome hardcover edition.

    * New Edition. * Includes a new translation of 'Fotikchand'.

    James (AKA manners columnist Miss Prim & Proper) heads to Sinful, Louisiana to stay with her frail, elderly great-aunt Ida Belle, a woman she's never met. What better place to hide than a sleepy little southern bayou town where nothing ever happens? But when the bullets start to fly, she soon discovers that her aunt Ida Belle and friends are anything but feeble, and that Sinful is anything but quiet. When the corpse of a scorned suitor goes missing, Stephanie decides her best hope to escape a murder rap is to join forces with Swamp Team Three.

    Richly illustrated in pop art, and littered with absurd situations - which the author assures us are completely true - Welcome to Advertising! Now, Get Lost has prompted at least one ad guru to regret that he hadn't written it himself.