Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    With biting wit, bracing satire, and boundless good cheer, Mary Jo-distinguished member of the First Family of Circle Pines, Minnesota; she'll explain-takes you on a poignant, hilarious journey through the world of keepin' on. Dispatched from her Midwestern home state, then New York, Texas, and exotic points beyond, these very personal stories and essays, with illustrations by Len Peralta, reveal a warm, smart, funny writer who can spot the absurdities in what she deals with every day, and make her readers LOL at them. There's nobody else like Mary Jo Pehl. But then, there's nobody else like you, either. Hey, you two should get together! Read this book, and you will, my friend: you will.

    And one very annoyed world.Based on the ingenious Sir Michael Twitter account, How to (Almost) Make Friends on the Internet is the funniest book you'll read this year.Whether it's offering his services as a Karate Lawyer or Funeral DJ, devising the world's worst plan to get a free haircut, or trying to buy a blue bucket that may or may not be for sale, Michael just wants to connect with people.The only problem is that people are slightly less enthusiastic about connecting with him, and the results are utterly hilarious.Warning: you'll never think about adding someone called Michael to a group chat the same way ever again.

    Delve deep into the mind of these creatures and learn what makes them tick.

    Laugh as you learn about America's friendly northern neighbor with this step-by-step guide to Canadian customs, pop culture, and slang -- perfect for anyone who's considered moving to (or just visiting) maple leaf country.Written by New York Times bestselling author (and born-and-bred Canuck) Jenn McCartney, this comprehensive guide will teach you everything you need to know about Canada, including: HistoryBewildering residency rules, demystifiedUnique laws and customsContributions to the arts and pop culture (Celine Dion, Margaret Atwood, Justin Bieber)Colorful slang, explainedCreative doodles, helpful charts, and fun graphsHilarious and honest, this guide will delight your politically disgruntled father, nudge your bleeding-heart neighbor to hit the road, and inspire you to plan for (or daydream about) your own Canadian getaway.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    If you or someone you know is discontented, distressed, or downright disturbed, maybe the Great White North is right for you, eh. But how much do you really know about Canada? Can you do a job that Canada needs (do you play hockey, drill for oil, or make poutine?)? Can you identify the best Canadian province for your lifestyle (lots of tundra or just some tundra?)? Can you master the proper pronunciation of "sorry"? What strange wizardry is the Canadian government? Is maple syrup acceptable substitution for currency? At long last, How to Move to Canada can help make your vague threat into a cold Canadian reality. This book is also full of activities such as: Color the flag of your new homeland Match the strange Canuck dialect with their local definitions And more! PLEASE NOTE: This is a humor book. It won't really help you emigrate. Rather, it's a subversive mix of real information on the Great White North plus a hilarious look at all the reasons why you won't like it there any better — and why they probably won't have you anyway.

    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    

    A really good joke, like a great poem, memorable song lyric, razor-sharp anecdote, or Zen koan, is a portal of discovery—it can get a meaningful message across in a way that’s clear, humorous, and practical. It’s the secret weapon of every great comedian—there’s the joke, and then there’s the subtext of the joke, and that can mean serious business. A funny, funny joke about a therapist and his patient conveys, for example, an important lesson on the power of communication. A surprising joke about a tribal shaman and the weather service turns into a necessary critique on how we should view experts.

    Why did she get acquitted? Why did the jurors see George as a suspect? Why did they think she was a good mother? And how on God's green earth did they miss the suffocation search? There are surprisingly good answers for all of these questions. I argue in this book that not only did the prosecution hide evidence from the jury, but that the evidence points to Casey being factually innocent as well. Regardless of whether you agree with my viewpoint, I guarantee you'll learn something you didn't know before about this infamous case.

    The author doesn't pull any punches describing the good, the bad, the funny and the just plain ridiculous of the Submarine Service. Besides a wealth of information about what it's like to serve on a submarine, you'll meet real life characters like Tongue, Snake and Button Butt John. Did submarines make them rude, crude, and crazy. Or does the Submarine Service act as a magnet for every nut in the Navy? One thing is sure, after two months underwater, and with their back pay in their back pocket, Sub Sailors are as wild as cowboys after a cattle drive. Bar the doors and hide your daughters. Every reader owes it to themselves to use Amazons "Look In" feature to take a peek inside this unique and entertaining book.

    Stuck at a boring family party, on an awkward date, in a below-par job interview, or any number of other situations in which conversation has become more of a trickle than a flow. Well, fear the excruciation no more, as Richard Herring's Emergency Questions is about to change your life. Containing 1,000 conversation starters from one of our most cherished comedians, along with plenty of answers from the many household names who've appeared on his hundreds of podcasts, this book is virtually guaranteed to remove any social anxiety from your life, and will raise your repartee-game to new heights.

    However, when James Aden takes up the position of Deputy Agent he does not realise the full extent of what the job entails.He finds himself spending his days negotiating with royalty, farmers, and even wildlife, as well as the imperious Lady Leghorn. In order to survive, James must come to terms with his role quickly, and not let himself get too distracted by Sophie, the pre-college assistant.