It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    The death toll was like nothing experienced before, and it is estimated that over 11 million soldiers were killed, wounded, or went missing, and many of those bodies have never been found. Regardless of how people remember the First World War, and whether or not they romanticize the life of a soldier on the front lines, it is important that the world never forgets this brutal and bloody conflict. The tumult and chaos that remained in the wake of the First World War had far-reaching and devastating consequences, not just for Europe and the survivors of the war, but for the entire world. The ruins of Europe provided a fertile breeding ground for fierce nationalism, which led to the rise of the Third Reich and allowed the evil of Adolf Hitler to go unchecked for far too long. In World War 1: A Captivating Guide to the First World War, Including Battle Stories from the Eastern and Western Front and How the Treaty of Versailles in 1919 Impacted the Rise of Nazi Germany, you will discover topics such as The Fatal Shots That Set the Stage for War The Western Front and the First Battle of Marne War in the Trenches The Eastern Front and the Battle of Tannenberg The Battle of Ypres and the Christmas Truce Second Battle of Ypres and the Introduction of Chemical Warfare Chemical Warfare on the Western Front My Boy Jack, the Very Human Cost of the First World War The Gallipoli Campaign The Battle of Jutland The Decline of the Russian Empire The Battle of Verdun The Battle of the Somme America Joins the War The Final Days of the War and the Treaty of Versailles World Leaders Who Played a Pivotal Role in the First World War And much, much more! So if you want to learn more about World War 1, scroll up and click the "add to cart" button!

    It discusses cloud concepts and highlights various design patterns and best practices. This documentation is offered for free here as a Kindle book, or you can read it in PDF format at https://aws.amazon.com/whitepapers/.

    In Keto Meal Prep, you’ll discover how easy it is to make healthy, homemade ketogenic diet meals a regular part of your weekly routine.Choose from 3 meal preps—beginner, performance, and maintenance—to have table-ready meals that support your lifestyle goals from Monday-Friday. Complete with shopping lists and step-by-step prep instructions, Keto Meal Prep is the everyday solution to lose weight and feel your best on the ketogenic diet.Keto Meal Prep sets you up for weeknight success on the ketogenic diet with: Keto meal prep 101 that outlines ketogenic diet basics and best practices for meal prep, including storage tips and kitchen essentials. 3 meal preps that lay out two-week plans for beginners, for those who work out regularly, and for longer-term folks looking to maintain results, totaling 8 weeks of meals and snacks. Planning support that includes shopping lists, step-by-step prep instructions, and storage guidance. Calculating macros and adjusting proteins and fats—not to mention cooking—is a lot of work for one meal. Keep the ketogenic diet simple with a straightforward plan for weekly meals from Keto Meal Prep.

    Packed with powerful, fast-acting techniques – including a novel routine to get any class quiet in 15 seconds or less – this book helps teachers across all age groups connect and succeed with hard-to-reach, reluctant learners.  You’ll d iscover: The simple six-step plan to minimise & deal with classroom behaviour problems How to gain trust & respect from tough, hard-to-reach students How to put an end to power struggles & confrontation How to have students follow your instructions… with no need to repeat yourself The crucial importance of consistency (and how to achieve it) Quick and easy ways to raise engagement and enjoyment in your lessons The ‘Clean Slate’ – a step by step method you can use to ‘start over’ with that particularly difficult group of students who won’t do anything you say. Take Control of the Noisy Class provides hundreds of practical ideas and interventions to end your classroom management struggles & create a thoroughly enjoyable lesson climate for all concerned.

    In the Gluten-Free Asian Kitchen, food writer Laura B. Russell shows home cooks how to convert the vibrant cuisines of China, Japan, Korea, Thailand, and Vietnam into gluten-free favorites.   Authentically flavored dishes such as Crispy Spring Rolls, Gingery Pork Pot Stickers, Korean Green Onion Pancakes, Soba Noodles with Stir-Fried Shiitake Mushrooms, Salt and Pepper Squid, and Pork Tonkatsu will be delicious additions to any gluten-free repertoire.  Along with sharing approachable and delicious recipes, Russell demystifies Asian ingredients and helps readers navigate the grocery store. Beautifully photographed and designed for easy weeknight eating, this unique cookbook’s wide range of dishes from a variety of Asian cuisines will appeal to the discriminating tastes of today’s gluten-free cooks.

    The only requirement for membership is a desire for healthy and loving relationships. We gather together to support and share with each other in a journey of self-discovery—learning to love the self. Living the program allows each of us to become increasingly honest with ourselves about our personal histories and our own codependent behaviors. We rely upon the Twelve Steps and Twelve Traditions for knowledge and wisdom. These are the principles of our program and guides to developing honest and fulfilling relationships with ourselves and others. In CoDA, we each learn to build a bridge to a Higher Power of our own understanding, and we allow others the same privilege. This renewal process is a gift of healing for us. By actively working the program of Co-Dependents Anonymous, we can each realize a new joy, acceptance, and serenity in our lives.

    Thankfully, now, for anyone who feels that alcohol has become a problem—and for the 23.5 million Americans living in recovery and looking to be reinspired—this new program introduces a groundbreaking model for sobriety that you can achieve in your own home. The 30-Day Sobriety Solution grew out of Jack Canfield’s decades-long work in self-esteem and success training. Its principles were carefully developed into a program by Dave Andrews and tested by thousands whose amazing stories of recovery are shared throughout the book. Organized into five phases that span 30-day periods, this book guides you through each day with practical exercises that, over time, allow you to more easily make positive choices again and again. “The Sobriety System” is an empowerment program that moves systematically from beliefs (including limiting ones) to feelings and emotions to concrete actions and behaviors that promote better outcomes. Integrating neuroscience, cognitive therapy, proven tools, and teachings, The 30-Day Sobriety Solution is a clear, practical daily program that will help you achieve your goals—whether that’s getting sober or just cutting back—and create positive, permanent change in your life.

    Here the trials and triumphs of the early Muslims as individuals are well-portrayed. Their various paths to Islam - sometimes direct, sometimes long and tortuous, their devotion to the noble Prophet, their endeavours in peace time and their exploits in war - all serve to cast them in a heroic mould. This is the first of two (formerly published as a series of three) books based on original Arabic sources and written in a style that is lively and often gripping. The lives of the Sahabah or Companions of the Prophet, may God bless him and grant him peace, is a rich storehouse of knowledge, guidance and inspiration. The men and women whose stories are told here helped to lay the foundations of a new world order, and it is only fitting that they should be more widely known.

     Find inside the revolutionary new way to plan a business to create a professional business plan that will help you identify the most effective business strategies for your situation. Take this step to starting your business, achieve independence, and become your own boss. HOW THE BOOK WORKS 1) You will start by learning how to write just a 3-sentence business plan that is so compact that it focuses on only what's most important 2) You will turn the 3-sentence business plan into a 1-page plan 3) Turn the 1-page plan into a professional business plan 4) After you have your business plan, this book gives you skills to make you a stronger entrepreneur BENEFITS OF THIS APPROACH - Write a higher quality business plan with more effective strategies - Complete your business plan faster - Avoid confusion and frustration WHAT KINDS OF BUSINESS IS THIS BOOK FOR This book is designed for businesses like local services, freelancing services, eCommerce, affiliate, self-branded businesses, innovative start-ups, and one-person solopreneur businesses. WHY THE APPROACH IN THIS BOOK IS BETTER To help you learn the business planning process from the ground up, this book gets you started with a very basic business plan and helps you expand it as you make your way through the book. This leads to less confusion and frustration and are more likely to finish your business plan faster and have it be better. THE BOOK IS STRUCTURED AS A BUSINESS PLAN TEMPLATE One of the chapters in this book is structured as a business plan template with examples for what to write in every section of the business plan. By the end of that chapter, you will have a professional business plan. This book combines theory, templates, and practical examples so you can get the best of all worlds and write your own business plan right as you go through the book. Whatever your learning style might be, this book will be effective for you. MADE TO BE SIMPLE If you find business planning confusing and complex, this book will make it simple for you. It is written in simple and clear language to help you create a great business plan with effective strategies. TRY THE BOOK FOR YOURSELF Invest in your future. Get this book now, start creating a great business plan today so you can start your dream business faster. RECENTLY ADDED IN THE LAST EDITION OF THE BOOK - Business plan example since many people commented that they wanted a business plan example. - Bigger variety of smaller examples across different businesses - Common planning mistakes so you can avoid them PRACTICAL APPLICATIONS FOR THE REAL WORLD A business plan is just a document. While this book will help you create a fantastic business plan document, it will also prepare you for real world business execution. Get this book today and learn to write a business plan, create effective business strategies, and take the step to make your business a success. BENEFITS OF THE BOOK - Step-by-step guidance for writing section of a business plan - Evaluate your target market: Is it big enough? Is it lucrative enough? - Identify and profit from choosing the most effective monetization strategy for your business - Master business planning concepts like the cash flow sta

    There can be so much good, so much power, so much love in female friendships. But there is also a dark side of pain and loss. And surrounding that dark side there is often silence. There is shame, the haunting feeling that the loss of a friendship is a reflection of our own worth and capacity to be loved. My Other Ex: Women's True Stories of Losing and Leaving Friends is a step toward breaking that silence. The brave writers in this engrossing, diverse collection of 35 essays tell their own unique stories of failed friendships and remind us of the universality of loss.

    One note said, "One bottle for you, one to share." Why, Glaser wondered, would she drink a bottle of wine by herself? She was nursing, for God's sake. But alcohol—and wine, in particular—is an acceptable, legal way for women to muscle through their lives, whether they are postfeminist breadwinners or stay-at-home mothers. It's a drug women can respectfully use in public and in private, even if it carries the risk of taking them under.Women of all ages are drinking more, while men's alcohol use is staying the same. They are hitting the bottle to ease pressure from work, the stress of teething toddlers, the anxiety of trying teenagers, and the guilt of aging, faraway parents. Young women pound shots of tequila; women in their thirties, forties, and fifties guzzle secret bottles of wine as they cook dinner; and even senior citizens say they regularly down more than four drinks at one sitting several times a month. Between 1992 and 2007, the number of middle-aged women who entered alcohol treatment programs nearly tripled. In this book, Glaser investigates the problem and traces the history of women and alcohol in America, leading up to today when, for the first time, women are beginning to question the common prescription for abuse: AA.Glaser shows how this problem is beginning to be aired in public, just as a new kind of treatment tailored to women’s bodies and psyches is taking hold. Her Best-Kept Secret is a meticulously researched, eye-opening look into an ever-growing affliction that cannot be ignored.

    Bass MethodThe critically acclaimed Hal Leonard Electric Bass Method Second Edition in a handy composite edition Contains 3 books and 3 CDs for Levels 1, 2 and 3.

    No more romantic cul-de-sacs. No more saying "Yes" when you mean "No." Don't even pretend you don't know what I'm talkingabout.Your Inner Bitch, that integral, powerful part of you, is essential when you're falling in love, and even more essential when you're falling out of love. Looking for romance? Looking for a date? Looking for a relationship? Let your Inner Bitch be your guide."Remember, lust makes you stupid." --Nicole Hollander

    This funny, practical book by Andy Cope, the Dr of Happiness, will show you how to transform your thinking, change gear and find a fresh new perspective that will leave you better focused on the things that matter, healthier and a great deal happier.ABOUT THIS SERIESLittle Books are accessible and engaging books with a focus on personal development and business topics, delivering quick, outcome-focused results, ideal for self-improvement junkies, commuters, or business readers.