Sitting cross-legged on a high stool, whiskey in one hand, cigarette in the other, Dave Allen's exasperated commentaries on the absurdities of modern life struck a chord with millions of fans in Britain, Ireland and Australia for over four decades. He was a compelling storyteller - able to spin shaggy dog stories out of the almost any subject, including the missing tip of his fourth finger of his left hand, for which he provided various unlikely explanations. But his gentle, laconic wit could also give way to ferocious attacks on the media, the state and, most famously, the Catholic Church. He was a unique talent - a comic who could make his audiences laugh, cry, and be shocked, all in one.This official celebration of Dave Allen's comedy has been drawn together by Graham McCann - Britain's best-loved entertainment writer. It is a treasure trove of stories, stand-up routines, sketches, interviews and photos, which takes us on a journey from the cradle to the grave. It will delight Dave Allen's million of fans, old and new alike.'Dave Allen was our greatest storyteller and nobody ever came close to his ability to spin a yarn. He was unique, right up there with the greats.' Jack Dee

    As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    Bush, from the creators of WeeklyRadioAddress.com, featured on TheOnion.com one of the highest rated podcasts in America.

    Lewis's Narnia-from The Lion, the Witch and the Wardrobe to The Last Battle-in this indispensable guide to the origins of the classic book

    His first two novels established Mohsin Hamid as a radically inventive storyteller with his finger on the world's pulse. How to Get Filthy Rich in Rising Asia meets that reputation, and exceeds it. the astonishing and riveting tale of a man's journey from impoverished rural boy to corporate tycoon, it steals its shape from the business self-help books devoured by ambitious youths all over "rising Asia." It follows its nameless hero to the sprawling metropolis where he begins to amass an empire built on that most fluid, and increasingly scarce, of goods: water. Yet his heart remains set on something else, on the pretty girl whose star rises along with his, their paths crossing and recrossing, a lifelong affair sparked and snuffed and sparked again by the forces that careen their fates along. How to Get Filthy Rich in Rising Asia is a striking slice of contemporary life at a time of crushing upheaval. Romantic without being sentimental, political without being didactic, and spiritual without being religious, it brings an unflinching gaze to the violence and hopes it depicts. And it creates two unforgettable characters who find moments of transcendent intimacy in the midst of shattering change.

     With his critically acclaimed first novel Dear American Airlines, Jonathan Miles was widely praised as a comic genius “after something bigger” (David Ulin, Los Angeles Times) whose fiction was “not just philosophically but emotionally rewarding” (Richard Russo, New York Times Book Review, front cover). Now, in his much anticipated second novel, Want Not, Miles takes a giant leap forward with this highly inventive and corrosively funny story of our times, a three-pronged tale of human excess that sifts through the detritus of several disparate lives—lost loves, blown chances, countless words and deeds misdirected or misunderstood—all conjoined in their come-hell-or-high-water search for fulfillment.As the novel opens on Thanksgiving Day, readers are telescoped into three different worlds in various states of disrepair—a young freegan couple living off the grid in New York City; a once-prominent linguist, sacked at midlife by the dissolution of his marriage and his father’s losing battle with Alzheimer’s; and a self-made debt-collecting magnate, whose brute talent for squeezing money out of unlikely places has yielded him a royal existence, trophy wife included.Want and desire propel these characters forward toward something, anything, more, until their worlds collide, briefly, randomly, yet irrevocably, in a shattering ending that will haunt readers long after the last page is turned.With a satirist’s eye and a romantic’s heart, Miles captures the morass and comedy of contemporary life in all its excess. Bold, unblinking, unforgettable in its irony and pathos, Want Not is a wicked, bighearted literary novel that confirms the arrival of a major voice in American fiction.

    With passion and wit, Mary Oliver skillfully imparts expertise from her long, celebrated career as a disguised poet. She walks readers through exactly how a poem is built, from meter and rhyme, to form and diction, to sound and sense, drawing on poems by Robert Frost, Elizabeth Bishop, and others. This handbook is an invaluable glimpse into Oliver’s prolific mind??—??a must-have for all poetry-lovers.

    Drawing on his years of teaching at both the university level and at writing workshops across the country, Professor Dinty W. Moore dons his book-doctor hat to present an authoritative guide to curing the issues that truly plague writers at all levels. His hard-hitting handbook provides inspiring solutions for diagnoses such as character anemia, flat plot, and silent voice, and is peppered with flashes of Moore's signature wit and unique take on the writing life.

    Written with passion, humor, and wisdom, Reading Like a Writer will inspire readers to return to literature with a fresh eye and an eager heart - to take pleasure in the long and magnificent sentences of Philip Roth and the breathtaking paragraphs of Isaac Babel; she is deeply moved by the brilliant characterization in George Eliot's Middlemarch. She looks to John Le Carré for a lesson in how to advance plot through dialogue and to Flannery O'Connor for the cunning use of the telling detail. And, most important, Prose cautions readers to slow down and pay attention to words, the raw material out of which all literature is crafted.

    Searching for work, sex and big-city life is Ted Owen, who quickly finds himself swept into the complicated lives of the young and the jaded, people who thrive in a strange world of hip fashion and surreal night-clubs.

    Despite the enormous amount of secondary scholarship available on Heidegger, it is–due to the complexity of his thought and the density of his writing–difficult for the curious beginner to gain an insight into Heidegger’s philosophy. Heidegger For Beginners serves as an entry into the ideas of one of the 20th century’s most important thinkers, situating Heidegger’s thought within its philosophical and historical context–alongside such thinkers as Plato, Descartes, Kant, Nietzsche, Husserl and Sartre. Heidegger For Beginners explicates many of Heidegger’s central ideas, including the Nothing, average everydayness, care, existence, be-in-the-world, the One, the critique of technology, anxiety, and most importantly, Being–a notion which may offer us the key to understanding the very mystery of our own existence.

    Anne’s College, Oxford. Her lectures took the shape of this set of discursive stories. Refusing to be tied down to either fiction or the essay form, Artful is narrated by a character who is haunted—literally—by a former lover, the writer of a series of lectures about art and literature.A hypnotic dialogue unfolds, a duet between and a meditation on art and storytelling, a book about love, grief, memory, and revitalization. Smith’s heady powers as a fiction writer harmonize with her keen perceptions as a reader and critic to form a living thing that reminds us that life and art are never separate.Artful is a book about the things art can do, the things art is full of, and the quicksilver nature of all artfulness. It glances off artists and writers from Michelangelo through Dickens, then all the way past postmodernity, exploring every form, from ancient cave painting to 1960s cinema musicals. This kaleidoscope opens up new, inventive, elastic insights—on the relation of aesthetic form to the human mind, the ways we build our minds from stories, the bridges art builds between us. Artful is a celebration of literature’s worth in and to the world and a meaningful contribution to that worth in itself. There has never been a book quite like it.

    Set in an addicts' halfway house and a tennis academy, and featuring the most endearingly screwed-up family to come along in recent fiction, Infinite Jest explores essential questions about what entertainment is and why it has come to so dominate our lives; about how our desire for entertainment affects our need to connect with other people; and about what the pleasures we choose say about who we are. Equal parts philosophical quest and screwball comedy, Infinite Jest bends every rule of fiction without sacrificing for a moment its own entertainment value. It is an exuberant, uniquely American exploration of the passions that make us human—and one of those rare books that renew the idea of what a novel can do.

    Christmas Exposed features more than one hundred shocking tales of Secret Santas, shopping mall mayhem, dysfunctional family dinners, and much, much more.

    A Strong West Wind begins in the 1950s in the wilds of the Texas Panhandle–a place of both boredom and beauty, its flat horizons broken only by oil derricks, grain elevators, and church steeples. Its story belongs to a girl who grew up surrounded by dust storms and cattle ranches and summer lightning, who took refuge from the vastness of the land and the ever-present wind by retreating into books. What she found there, from renegade women to men who lit out for the territory, turned out to offer a blueprint for her own future. Caldwell would grow up to become a writer, but first she would have to fall in love with a man who was every mother’s nightmare, live through the anguish and fire of the Vietnam years, and defy the father she adored, who had served as a master sergeant in the Second World War. A Strong West Wind is a memoir of culture and history–of fathers and daughters, of two world wars and the passionate rebellions of the sixties. But it is also about the mythology of place and the evolution of a sensibility: about how literature can shape and even anticipate a life.Caldwell possesses the extraordinary ability to illuminate the desires, stories, and lives of ordinary people. Written with humanity, urgency, and beautiful restraint, A Strong West Wind is a magical and unforgettable book, destined to become an American classic.From the Hardcover edition.