It isn't as easy as it sounds, since most of them are more than a bit stuck in the old world. But the luxury and laxity of that time has gone forever.And Jake is the only person strong enough to keep them all in line.Leaving him hated and reviled.What they don't know about Jake is how kind and special he truly is, A Very Good Man, come to help them all survive. Even if he has to kill them to do it.

    The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

    Also includes the novella Sole Sacrifice.The Kinshield Legacy (book 1)A mysterious stone tablet with five magical gems has sat abandoned in a cave for two hundred years. The kingdom is in ruins, with only warrant knights to keep the peace. But then, the gems in the tablet, one by one, disappear.Warrant knight Gavin Kinshield is a man of many secrets. He's the one deciphering the runes in the tablet. Unless he can find a suitable replacement, he'll be Thendylath's next king. All he really wants is the letter written by his ancestor Ronor Kinshield, champion to King Arek, confessing the truth of how the king perished... a letter he must earn by tracking down a common thief.But when Gavin saves a woman's life, what should have been a simple task draws him face-to-face with his nightmarish past... and the truth of King Arek's demise.The Wayfarer King (book 2)Beyonders, evil beings that materialize without warning from the realm of chaos, continue to invade the world of men, destroying everything -- and everyone -- in their path. The most powerful of them all, Ritol, has been confined for two hundred years inside the palace in Thendylath, trapped by King Arek's magic.Having newly claimed the right to rule Thendylath as king, Gavin Kinshield has no money or army, but he's determined to protect his people from the beyonder attacks. With his new power of Wayfarer, Gavin has the ability to journey to all seven realms. To end the invasion, he must travel to the realm of chaos and summon Ritol. But can he escape before the beyonder champion kills him, devours his soul and takes his place as Wayfarer?If wizard Brodas Ravenkind has his way, Gavin will never make it that far. Not only does Ravenkind want the throne for himself, he wants revenge for his cousin's murder too. After all, he made a promise the first time Gavin crossed him…

    Rock and Roll legend Ted Nugent contends that a lot of what is wrong with this country could be remedied by a simple, but controversial concept: gun ownership.

    The universe is all about extremes, and in this engaging and thought-provoking book, astronomer Bryan Gaensler gives a whirlwind tour of the galaxies, with an emphasis on its fastest, hottest, heaviest, brightest, oldest, densest, and even loudest elements. From supernova explosions a billion times brighter than the sun to an asteroid the size of a beach ball, Extreme Cosmos offers a fascinating, fresh, and informed perspective of the remarkable richness of the universe, and the incredible physics that modern astronomy has revealed.

    And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what our guests really want when they come to our churches is to feel welcome, comfortable, and understood.Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.

    Amelie-Anaïs, buried on the Nebraska hilltop where the family home resides, tells this story of deceit, survival, and love from beyond the grave. Following Willow's life and Willow's incredible passion to paint despite loneliness, a physical handicap, and being raised by a father plagued with secrets, Amelie-Anaïs weaves together the lives of four enigmatic generations."Not since 'The Lovely Bones' have we experienced such a moving tale of love, suspense, and family secrets narrated by a ghost. Lukas creates a complex, moving story with brilliant lyricism and hard won realism. She is a rare writer who makes you devour her words. Readers of Alice Hoffman and Anita Shreve will love this novel...and stay up all night to finish it!" -Jonis Agee, author of "The River Wife"“Margaret Lukas has written a page-turner of a novel. 'Farthest House,' boldly narrated by an unsettled spirit, is part-ghost story and a full-out love story of a family coming to terms with its mysterious past, much of it lived in an ancestral home set within a gorgeously rendered Nebraska landscape. Above all, Farthest House is the story of Willow, a bewildered little girl who grows into a passionate painter. I can’t remember the last time I rooted so enthusiastically for a heroine.” –Anna Monardo, author of "The Courtyard of Dreams" and "Falling in Love with Natassia"“Haunting and eerily beautiful, Margaret Lukas' 'Farthest House' is like the family treasure chest one finds in the attic. It may seem inviting at first, but open at your own risk. An ode to both what we should and should never know about the generations that preceded us, 'Farthest House' is an unsettling, unforgettable book.” Holiday Reinhorn, author of "Big Cats: Stories"

    Through storytelling and story analysis, using examples from fiction and film, this work shows how ethical theories are applied to real life. Reflecting the social and political climate, it covers topics like courage, terrorism, and just war.

    My focus is on writing nonfiction books because I have personally written 35+ nonfiction books and have developed a system that works for me. There are literally endless possibilities for the books you can write and publish. I look forward to helping you move forward so you can finish writing and publishing your nonfiction book. And the benefits of publishing your Kindle book can last a lifetime. Here are just a few of the benefits possible to you as a Kindle author: * Credibility * Authority in your niche * Exposure for your business * Reach more people with your message (even internationally) * Get leads for your business, 24/7, on autopilot * Find new clients for your services * Diversify your income * And more! Learn these 10 strategies to outline your book AND 3 ways to write your book so you can cross the finish line to publish your nonfiction book.

    12 stories by science fiction author Andre Norton, together in one collection, with an active table of contents:The Defiant AgentsThe Gifts of AstiKey Out of TimePlague ShipRalestone LuckRebel SpursRide Proud, Rebel!Star BornStar HunterStorm Over WarlockThe Time TradersVoodoo Planet

     You run a business. And running a business is hard. It can ruin your health. It can ruin your relationships. It can ruin your life. But only if you don’t equip yourself for the journey. The burden of responsibility, the weight of stress and the loneliness of running your business are a far cry from your friends who work salaried jobs. The stress and loneliness are real. Sometimes too real. The path of least resistance is to let the stress and isolation of starting, running and growing a business infiltrate most aspects of your life. Trust us, we’ve seen it. Over and over we’ve watched our fellow entrepreneurs succumb to the mental toll and chaos of running a business. We’ve also experienced it firsthand as we’ve launched and grown our own businesses. Odds are good that you’ve been overwhelmed at some point. Maybe you’ve tried talking to your spouse. That can work for a while… but your spouse is not your therapist. And placing them in this role inevitably leads to misunderstandings, fatigue and arguments. Maybe you’ve talked to friends. But if they aren’t entrepreneurs, they likely don’t understand what you’re going through. Or maybe you’ve read self help books only to find that books about stress management typically don’t take into account the unique experience of entrepreneurs. Or they’re ‘lifehacks’ written by a blogger with no formal training or credentials, offering advice based on anecdotes, not science. Why do I need this book? You want to invest in yourself (and consequently, your business). You want to learn proven strategies, tactics and techniques to overcome the challenges that cause you heartburn and headaches. You want to get off the treadmill of stress, anxiety and isolation that entrepreneurship brings. You want to prevent burnout, depression, isolation, and the emergence of damaging coping strategies and self-sabotaging choices. Every aspect of this book is a pairing of psychological expertise with decades of entrepreneurial experience. Here are just a few things you will take away from this book: New ways to deal with the freedom, responsibility and existential fear that go along with being an entrepreneur How to overcome the single biggest challenge every entrepreneur faces How a single shift in mindset can make a lifelong difference in your success, happiness and fulfillment Why knowing yourself and where you came from is crucial to your success How to succeed as an entrepreneur no matter your personality type How to keep stress from ruining your life and relationships Identifying and dealing with depression, anxiety, burnout, ADHD and other common psychological burdens How to get more things done – and faster – by dealing with procrastination, distraction and muddled priorities Staying connected with your significant other, friends and key colleagues How to deal with overwhelming success and (seemingly) massive failures How to find personal calm in the midst of chaos And much more...

    A trip across Siberia on the longest continuous railway track in the world is undoubtedly the journey of a lifetime. It's also a convenient way to reach China, Mongolia, or Japan. Tickets are not expensive or difficult to arrange. Readers can now travel almost anywhere they want in Siberia: we tell them how to organize a trip, where to get tickets, and where to go.>Kilometer-by-kilometer route guide -- covering the entire routes of the Trans-Siberian, Trans-Manchurian, and Trans-Mongolian railways with thirty-eight strip maps in English, Russian, and Chinese: readers can see where they are as they travel>Siberia and the railway -- the detailed history of Siberia, the construction of the railway and the running of the Trans-Siberian today are of great interest not only to visitors but also to armchair travelers>City guides with maps -- the best sights, places to stay, and restaurants for all budgets: Moscow, St Petersburg, Ulan Bator, Beijing, and twenty-three towns in Siberia>Nutshell information on Minsk, Berlin, Baltic Republics, Helsinki, Hong Kong, and Tokyo>Rail fares and timetables>Seventh edition includes seventy maps>Plus Russian and Chinese phrases

     This fast-paced novel focuses upon the life of the primary character, Lady Sophia Somerville, who begins life as the daughter of the charismatic but unscrupulous Earl Nigel Somerville and his wife, the breathtaking, but rage-prone Countess Pamela Somerville. Sophia’s journey of growth begins with her attendance at The Ashwick Park School, followed by her much anticipated debutante season, both of which become watershed moments in her life. Written in the first person, this book is rich in historical detail about the fascinating era in which she lives, and the reader experiences those tumultuous times through Sophia’s eyes. Willow Grove Abbey is a love story which faces tremendous obstacles due to Sophia’s parent’s refusal to give their blessing to a marriage between their daughter and the man she adores, physician and RAF Group Captain, Spencer Stanton. It is also the story of her relationship with school mate and dearest friend, Edwina Phillips, which takes the reader from the joyous times of youth in the 1930’s to heartbreaking betrayal. The interaction between these two individuals forms the core of this character-driven book. Lastly, it is the story of a highly esteemed British family, which appears to be the epitome of grace, charm and dignity, when in reality, they are intensely flawed. Sophia struggles with her lifelong need for parental approval versus her emerging values and morals, while long held family secrets emerge and threaten to destroy the Somerville family. She is faced with an untenable decision... whether to hold fast to her values and accept permanent estrangement from her family, or continue to be the dependent, young girl her parents have always insisted that she be. As she grows, she is faced with the daunting challenge of attempting to comprehend, forgive, and unconditionally love her profoundly imperfect family. .

    And your next, and your next... The technique I share within these pages is extremely easy to learn and do. You will be able to start using it now, today, and see immediate differences in your writing.It's also a fast read. I've condensed the book down to just a handful of pages, so you can read it all in less than an hour. I know what it's like to try and improve my writing by reading books on how to write. Too much time is lost wading through pages and pages of filler. And the more of these books that we read, the thicker our brains become, with too many details and steps and opinions. This book is different. Read it over lunch, and then go try it out. You'll see for yourself that it works.Here is a bit more about why Tell, Don't Show! is truly worth your time.First of all, the words will come much easier. I promise it. I've seen it transform the writing of many students and friends over the years, and before that, my own writing. The technique is so simple that you won't have any excuse for not using it the next time you sit down to write. It's a real pleasure to write this way. Forget about being a suffering writer. With this one little technique, you'll actually learn to love the process of writing.And do you ever wonder why you aren't writing so much? Do you think that if you could write faster, much faster, you'd want to write more? We're not talking about blindly banging away at the keys, but rather, quickly penning powerful stories and novels in a fraction of the time it takes you right now. That is, if you're even writing now. The truth is that when our writing is too slow and introspective, we lose momentum, and sooner or later, we finally stop. Don't do that. Write faster. The technique I'm sharing in this book will show you how to write faster and a lot more than you are now.Finally, by using this technique, you'll find your creativity expanding by the hour, by the day! It will free up your imagination to focus on the big picture, lifting you up and away from both micromanagement and nitpickiness, such common traps during first drafts. Your stories will grow richer and deeper, and you'll find yourself seeing your characters and settings more vividly. Subtext and subplots will rise up and beg for your attention. And this is just the beginning.You'll find all of the above and much more in Tell, Don't Show!

    As a senior staffer to a US senator, he’s privy to all kinds of information, like details about the meteor hurtling through space on a collision course with earth. He also knows what the panicked public has been told isn’t the whole truth, and now he’ll have to decide if exposing the lie is worth trading his life.Part post-apocalyptic survival epic, part espionage military and political thriller, Five Suns Saga Omnibus Edition features the complete collection of eighteen interconnected short stories spanning the time before, during, and after the downfall of society. Each one follows a different character and unlocks another piece of the mystery of how the world became a dystopian nightmare.The Five Suns Saga is unlike any kind of post-apocalyptic dystopian epic you've read before. This collection brings a mashup of political conspiracy thriller style espionage storytelling like Tom Clancy, and then mixes that with a dystopian tale like Mad Max. Each story stands on its own, but also fits into the larger mystery of the series that asks the question: How did the world crumble?Contains FIVE SUNS OF TREASON and FIVE SUNS OF SEDITION