Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    You'll master the Unity toolset from the ground up, adding the skills you need to go from application coder to game developer. Based on Unity version 5.About the BookThis book helps readers build successful games with the Unity game development platform. You will use the powerful C# language, Unity's intuitive workflow tools, and a state-of-the-art rendering engine to build and deploy mobile, desktop, and console games. Unity's single codebase approach minimizes inefficient switching among development tools and concentrates your attention on making great interactive experiences.Unity in Action teaches you how to write and deploy games. You'll master the Unity toolset from the ground up, adding the skills you need to go from application coder to game developer. Each sample project illuminates specific Unity features and game development strategies. As you read and practice, you'll build up a well-rounded skill set for creating graphically driven 2D and 3D game applications.You'll need to know how to program, in C# or a similar OO language. No previous Unity experience or game development knowledge is assumed.

    The new Mac OS X 10.4, better known as Tiger, is faster than its predecessors, but nothing's too fast for Pogue and Mac OS X: The Missing Manual. There are many reasons why this is the most popular computer book of all time.With its hallmark objectivity, the Tiger Edition thoroughly explores the latest features to grace the Mac OS. Which ones work well and which do not? What should you look for? This book tackles Spotlight, an enhanced search feature that helps you find anything on your computer; iChat AV for videoconferencing; Automator for automating repetitive, manual or batch tasks; and the hundreds of smaller tweaks and changes, good and bad, that Apple's marketing never bothers to mention.Mac OS X: The Missing Manual, Tiger Edition is the authoritative book that's ideal for every user, including people coming to the Mac for the first time. Our guide offers an ideal introduction that demystifies the Dock, the unfamiliar Mac OS X folder structure, and the entirely new Mail application. There are also mini-manuals on iLife applications such as iMovie, iDVD, and iPhoto, those much-heralded digital media programs, and a tutorial for Safari, Mac's own web browser.And plenty more: learn to configure Mac OS X using the System Preferences application, keep your Mac secure with FileVault, and learn about Tiger's enhanced Firewall capabilities. If you're so inclined, this Missing Manual also offers an easy introduction to the Terminal application for issuing basic Unix commands.There's something new on practically every page, and David Pogue brings his celebrated wit and expertise to every one of them. Mac's brought a new cat to town and we have a great new way to tame it.

    Using exercises and case presentations, you can apply your own ideas and develop useful analytical skills. Cases found throughout the text present the venture creations or managerial ideas confronted by real-world companies.

    

    

    Her real job will be to persuade Jude to live life to the full – with her!

    The sudden death of her father forces to tell her story, from childhood beside her drug-addicted mother and Christian, to her meeting with Antonio, the son of a military torturer of the Dirty War in Mexico. The novel has as background the city of Mexico portrayed by characters that live in the abyss of guilt and revenge.

    It describes how to index your data, including types you definitely need to know such as MS Word, PDF, HTML, and XML. It introduces you to searching, sorting, filtering, and highlighting search results.Lucene powers search in surprising placesWhat's Inside- How to integrate Lucene into your applications- Ready-to-use framework for rich document handling- Case studies including Nutch, TheServerSide, jGuru, etc.- Lucene ports to Perl, Python, C#/.Net, and C++- Sorting, filtering, term vectors, multiple, and remote index searching- The new SpanQuery family, extending query parser, hit collecting- Performance testing and tuning- Lucene add-ons (hit highlighting, synonym lookup, and others)

    “Working Girl” (a.k.a. Karen Burns) has held a total of 59 jobs (so far), including housekeeper, cigarette girl, paper “boy”, model, ditch-digger, bank teller, editor, brochure writer, artist, and corporate drone. She made mistakes along the way, but extracted one important lesson from each job she has held. Working Girl now shares her hard-earned wisdom for the modern working woman with this series of 59 humorous yet practical vignettes, including guidance on:• Risk-taking and why it’s good• How to build self-confidence• Tips for managing your boss• When you’re not appreciated• Causes and cures for burnout• Balancing baby and boss• When it’s time to say adieuand 52 more!Whimsically illustrated with Working Girl cartoons, this is a fun, accessible advice book that deals with the real issues that are on the minds of working women (and not just those who are striving for the corner office!). No matter where a girl finds herself on the job ladder (from the bottom to the top), she’ll find that The Amazing Adventures of Working Girl will give her both perspective and a plan for success.

    In "Caterpillars in Their Usual Hurry", an alcoholic businessman whose girlfriend has walked out on him decides to make more money, only to discover that his future and past can’t coexist. "The Window at the End of the Street" is the story of Anita, a recently widowed woman, whose return to her parents’ home becomes the cause of both her mother’s death and Anita’s incurable attraction to her neighbour. "Nude Man at the Window" is the second-person narrative of an egoist millionaire who is accused of murdering a prostitute after she claims to have fallen in love with him. "Why I Don’t Lock up My Wife Anymore" is about a man who accidentally discovers his wife in bed with a total stranger and decides to do the unthinkable. "Unloved in Nude Town" is about three friends, one of whom falls in love with a stranger named Mona and pays a price he could never have imagined. With its delicate wit and a strong sense of place, "Long Way from Home" is the story of a gigolo who falls in love for the first time. A second-person narrative, "All You Need Is One Good Shot", is the story of a young police officer who is kidnapped by his wife, who he thinks still loves him.

    Packed with facts, figures and stories from the show's entire run, this unique tour of space and time takes you from Totters Lane to Trenzalore, taking in guides to UNIT call signs, details of the inner workings of sonic screwdrivers, and a reliability chart covering every element of the TARDIS. With tables, charts and illustrations dotted throughout, as well as fascinating lists and exhaustive detail, you won't believe the wonders that await. Are you ready? Then read on, you clever boy. And remember.

    Perhaps you tell yourself to just buckle down and get it all done—skip lunch, work a longer day. Maybe you throw your hands up, recognize you can’t do it all, and just begin fighting the biggest fire or greasing the squeakiest wheel.And yet you know how good it feels on those days when you’re working at peak productivity, taking care of difficult and meaty projects while also knocking off the smaller tasks that have been hanging over your head forever. Those are the times when your day didn’t run you—you ran your day. To have more of those days more often, you need to discover what works for you given your strengths, your preferences, and the things you must accomplish.Whether you’re an assistant or the CEO, whether you’ve been in the workforce for 40 years or are just starting out, this guide will help you be more productive. You’ll discover different ways to:• Motivate yourself to work when you really don’t want to• Take on less, but get more done• Preserve time for your most important work• Improve your focus• Make the most of small pockets of time between meetings• Set boundaries with colleagues—without alienating them• Take time off without tearing your hair outArm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

    As she maps the necessary skills and an actionable framework for meaningful connection, she gives us the language and tools to access a universe of new choices and second chances—a universe where we can share and steward the stories of our bravest and most heartbreaking moments with one another in a way that builds connection. Over the past two decades, Brown’s extensive research into the experiences that make us who we are has shaped the cultural conversation and helped define what it means to be courageous with our lives. Atlas of the Heart draws on this research, as well as on Brown’s singular skills as a storyteller, to show us how accurately naming an experience doesn’t give the experience more power, it gives us the power of understanding, meaning, and choice. Brown shares, “I want this book to be an atlas for all of us, because I believe that, with an adventurous heart and the right maps, we can travel anywhere and never fear losing ourselves.”

    Now for the first time he expands on the life-changing perspective that has transformed the lives of thousands struggling to keep from being swept away by the rush of life. Gathered in this book are proven principles taken straight from biblical teaching, from today's time-management experts and from Hummel's own life experience. You'll discover how tomake the calendar your friend manage your life instead of your time get motivated stay open to God's guidance in small choices avoid being dragged down by past choices develop inner time for reflection and planning and much more! If you have too much to do and not enough time to do it, this book is for you.