Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how to start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

    It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

    One man seeks to avert the catastrophe—the leader of the Scorpion Clan. He will pay any price, perpetrate any deception, to save the empire. If he must, he will become evil to fight evil. He and the emperor's champion will battle each other to the death for that which they both hold dear: RokuganCover art by Brom

    Then in "Barbecue Blunder," sometimes it's fun to reminisce about picnics gone by!

    But to the women locked up there it was something else. A Living Hell. More than 4,000 internees were held there from January 1942 until February 1945.'Living Hell' is their harrowing story. The book is based on the diaries of Isla Corfield. An Englishwoman whose comfortable life in Shanghai was suddenly disrupted by the outbreak of World War Two, she fled with her daughter Gill on an evacuee ship.But the ship was captured by the Japanese -- and Isla and Gill would have to struggle to survive as prisoners of war in both Santo Tomas and Los Banos internment camps.In the communities of the camps, Isla and her daughter experienced the extremes of both friendship and loss. Cut-off from information about the war and with no end to their internment in sight, the pair experience starvation, disease and desperation.Finally liberated by the Americans after four years, Isla's story is both humbling and life-affirming - the story of one brave Englishwomen's battle to survive against terrible odds.It is one of the great untold stories of World War Two. "An incredible story of bravery and will-power." - Robert Foster, best-selling author of 'The Lunar Code'. Celia Lucas is a writer of children’s fiction and biography. She is a journalist, feature writer and public relations consultant. Winner of Tir na Nog Prize 1988 she has also collaborated on a TV series with husband Ian Skidmore. Endeavour Press is the UK's leading independent digital publisher.

    Plants are a quick and easy way to add life, color, and texture to any indoor space. But houseplants offer so much more than just visual interest to a room. They can purify the air, reduce stress, improve sleep—and much more! Houseplants for a Healthy Home explains the specific health and wellness benefits of 50 common, easy-to-grow, and popular houseplants, while introducing you to new favorites bound to brighten your life. You will find an A-to-Z guide of a variety of the plants that includes a beautiful illustration of each plant, along with the plant’s health benefits and clear, detailed care instructions. Let Houseplants for a Healthy Home lead you to a life in full bloom.

    No matter what need brings a group of people together—from marriage enrichment to divorce recovery, from grief recovery to spiritual formation—members are part of a small group because they want to grow. This book by psychologists Henry Cloud and John Townsend provides small-group leaders with valuable guidance and information on how they can help their groups to grow spiritually, emotionally, and relationally. With insights from their best-selling book How People Grow, Cloud and Townsend show how God’s plan for growth is made up of three key elements: grace plus truth plus time. When groups embrace those elements, they find God’s grace and forgiveness and learn how to handle their imperfections without shame as they model God’s love and support to one another. In addition to describing what makes small groups work, Leading Small Groups That Help People Grow explains the roles and responsibilities of both leaders and group members. Employing tenets from the book How People Grow, this book equips leaders to understand the ins and outs of how to promote growth, and using principles from their best-selling book Boundaries, they show how to identify and find solutions for common problems such as boredom, noncompliance, passivity, aggression, narcissism, spiritualization, over-neediness, over-giving, and nonstop talking.

    But for every peace treaty signed, someone set the stage and provided the pen. As social secretary to the Clintons for eight years, and more recently as chief of protocol under President Obama, Capricia Penavic Marshall has not just borne witness to history, she facilitated it. For Marshall, diplomacy runs on the invisible gesture: the micro moves that affect the macro shifts. Facilitation is power, and, more often than not, it is the key to effective diplomacy.In Protocol, Marshall draws on her experience working at the highest levels of government to show how she enabled interactions and maximized our country’s relationships, all by focusing on the specifics of political, diplomatic, and cultural etiquette. By analyzing the lessons she’s learned in more than two decades of welcoming world leaders to the United States and traveling abroad with presidents, first ladies, and secretaries of state, she demonstrates the complexity of human interactions and celebrates the power of detail and cultural IQ. From selecting the ideal room for each interaction to recognizing gestures and actions that might be viewed as controversial in other countries, Marshall brings us a master class in soft power.Protocol provides an unvarnished, behind-the-scenes look at politics and diplomacy from a unique perspective that also serves as an effective, accessible guide for anyone who wants to be empowered by the tools of diplomacy in work and everyday life.

    Kuroi's class. Meet Konata, an athletic and intelligent girl too dedicated to her favorite primetime animes to excel in anything but otaku culture; Miyuki, the cute, bespectacled living example of Moe with an encyclopedic knowledge of all subjects; Kagami, the bitter-sweet, tough but shy sister; Tsukasa, a kind but air-headed klutz. Witness this study in the human condition as our heroines explore the unexplored in questioning the ordinary!

    It stands at the highest peak of Mount Greylock, where it is concealed from non-magic gaze by a variety of powerful enchantments, which sometimes manifest in a wreath of misty cloud.

    It’s essential to be pitch perfect—to get the right message across to the right person at the right time. In Pitch Perfect, Bill McGowan shows you how to craft the right message and deliver it using the right language—both verbal and nonverbal.Pitch Perfect teaches you how to overcome common communication pitfalls using McGowan’s simple Principles of Persuasion, which are highly effective and easy to learn, implement, and master. With Pitch Perfect you can harness the power of persuasion and have people not only listening closely to your every word but also remembering you long after you’ve left the room.

    And like it or not, it’s one of the most important things you do on a daily basis. Successful conversationshelp you advance professionally and make, maintain, and deepen relationships. Moreover, research shows that talking, when done on a substantive level, is correlated with a feeling of happiness and general well-being.Being a great conversationalist requires practice and effort. The good news is it’s a skill set anyone can acquire and refine. In just six lectures, How Conversation Works: 6 Lessons for Better Communication will teach you key strategies that can dramatically improve your ability to converse with anyone, from strangers to supervisors. Delivered by award-winning English professor Anne Curzan of the University of Michigan, this highly practical course focuses on the fundamental principles you need to know to become more conversationally aware and savvy at home, in the workplace, and beyond.You’ll be amazed by how much you can learn by stepping back from conversations and examining how they operate. You’ll notice things you never picked up on before—like what kind of speaker you are, the strategies you typically rely on (often without realizing it), and the subtleties of the strategies others may use when speaking with you. You’ll find yourself putting these lessons into practice to create more effective dialogues from the very first lecture.Choose Your Words WiselyAn expression like “shooting the breeze” makes conversation sound easy and free-flowing, but even low-stakes conversations have an underlying systematic structure that propels them along. This course examines that framework while showing you how the effective selection of words can help you forge connections and accomplish your objectives.Professor Curzan walks you through techniques for negotiating a variety of difficult situations, from proffering successful apologies to engaging in “face-threatening acts”—those uncomfortable moments that have the potential to do damage if your words aren’t chosen carefully.You’ll learn graceful ways of pointing out a mistake; asking someone to do something he or she doesn’t want to do; preparing a person for “no”; asking for a big favor; and providing information the recipient doesn’t want to hear.Conversations can only deepen connections when you pull your weight. In How Conversation Works, you’ll learn this involves knowing how to skillfully open and close an exchange, take turns speaking or “negotiate the conversational floor,” and send people subtle signals.Perhaps most important is sharing the burden to make discussions feel more mutual and enjoyable. These lectures arm you with numerous conversation-facilitating devices such as asking your fair share of questions and follow-up questions, which requires active listening; providing informative (but not overly informative!) answers to other people’s questions; introducing new topics for discussion and picking up on the topics of others; and telling good stories and helping good stories along.Talk Your Way to SuccessWhether you want to build rapport with colleagues, promote your accomplishments in an interview, give a winning presentation, ingratiate yourself with your boss, or even create a connection on a first date, knowing what to say and how to say it allows for more productive, smoother interactions. How Conversation Works helps you get ahead by outlining simple techniques for accomplishing all of this and more.Short vignettes featuring professional actors demonstrate what to do—and what not to do—in a variety of everyday scenarios such as striking up a conversation at a party. In video formats, green-screen technology places the professor in a range of environments as she provides concrete advice for taking an uncomfortable conversation in a new direction, making polite requests, mastering the “humble brag,” limiting your “talk time,” and monitoring your use of distracting discourse markers such as “um” and “you know.”In addition to sharing these out-the-door tips and techniques, Professor Curzan dispels common myths about conversation and presents enlightening research on how the conversational styles of men and women share much in common, despite differences in socialization; how you may be perceived for using direct speech or sentence fillers; how language-style matching quickly creates a sense of compatibility; how parents serve as conversational role models; and how e-communication has surprisingly systematic conventions.A Guide for the Real WorldAs a professor of English and linguistics and member of the American Dialect Society, Professor Curzan offers a refreshing yet scholarly take on the subject of conversation. Using a developmental and skills-based approach that gets right to the heart of the matter, her course provides tangible, actionable methods that can be worked into your conversational repertoire immediately. At first, the newfound awareness you’ll acquire from How Conversation Works may cause you to become self-conscious when you speak, but the act of “conversational noticing” will soon become second nature. Before long, you’ll realize you have the tools to make yourself clearly understood, put others at ease, rescue a conversation that’s gone wrong—and keep conversations from going off course in the first place.

    Among the Hidden 2. Among the Impostors 3. Among the Betrayed 4. Among the Barrons 5. Among the Brave

    When they are waylaid they end up in a quiet courtyard being told a mesmerising story by a strange young man. It is an unforgettable tale that begins with the persecution of a young nun in the turbulent days of the sixteenth century and culminates in the bitter German retreat from Italy. Part of the Storycuts series, this short story was previously published in the collection The Veteran.

    One shocking discovery leads to another as the animals prove to be intelligent, charismatic creatures with sinister motives. A husband and wife recently parted by adultery, an enterprising sociopath and a thirty-year-old mentally handicapped man all become pivotal to the animals’ cryptic timetable. Each strangely connected character begins to realize they are caught up in a frightening force spiraling toward a bizarre state of authoritarianism. This frenetic story is a fast and immersive read told through letters, journal entries and news transcripts.