Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    Because even though it sounds like you're calling your friend a weirdo, this book is in fact a wonderfully astute and affectionate look at the female psyche, and perfect for any girl with a sense of humor (and a desire to know what boys think of girls). With his unique Homer-Simpson-channeled-through-Jessica-Simpson sensibility, Todd Harris Goldman—that Todd Harris Goldman, the funny, crude, un-PC, very savvy author of Boys Are Stupid, Throw Rocks at Them!—explains why boys think the opposite sex is weird. Narrated by a boy who's sort of a moron, it questions all the things that are completely alien to boys, but with a surprisingly sweet insight and great good spirit. Waxing vs. shaving. The color pink. Shoe obsessions. The everyday dilemma: "Does this dress make me look fat?" The appeal of tiny little dogs. Fake boobs. The mysteries of PMS. In the end he can only conclude that girls are weirdos and leave it at that—a conclusion that girls will not only understand but own up to proudly.

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    Laugh out loud as they encounter ‘crocodiles’ on the wall, strange African customs and unintelligible Afrikaans accents. Cringe with them as their visiting in-laws embarrass them in front of their new SA friends.If you enjoyed Educating Rita and Shirley Valentine you will recognise Mavis Turner.Set in the 1970s, But Can You Drink The Water? uses subtle observational humour with an underlying pathos to portray the upsets, hurt and changing family dynamics that emigration brings. (The story is based on a 13-part sitcom) ReviewWith a droll, witty, utterly British voice, this manuscript tackles playfully and sincerely the age-old fish out of water tale. What sustains this book, however, is the narrative voice, the dry and self-deprecating humor, and the ability of this author to tell a story simply and well. Publisher’s Weekly reviewer for the ABNA semi-finals.

    In this book, Grizzard turns his attention to his mother, and to all mothers, casting a loving, comic eye toward the most important and defining relationship of all.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

    He describes parenting as “a million different gears turning in a million different directions, all of them covered in sour milk.” In this inspiring and unconventional book of essays, he sheds light on the darker yet hilarious side of domestic life.Owning up to all his mishaps and dumbassery, Edwards shares essays on just about every topic fellow spouses and parents can appreciate, including: stupid things he’s said to his pregnant wife, the trauma of taking a toddler shopping, revelations on buying a minivan and the struggle to not fight the nosy neighbor (who is five years old).Clint’s funny, heartwarming account of the terrifying yet completely rewarding life of a parent is a breath of fresh air. Each essay in I’m Sorry...Love, Your Husband will have you thinking finally, someone gets it.

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

    It is his first job in general practice; his first brave excursion into the dangerous world where patients walk round in their clothes. Dr Vernon soon finds himself bemused, fascinated and exhausted as he copes with the procession of ailing humanity that streams into his surgery and awaits his visits. A confused old lady, timid vet, puzzled diabetic, lonely housewife, hypochondriac, tipster with an ulcer, nun with dandruff and a persistent young lady with abundant charms and nothing wrong with her. Just published as an e book, exclusive to Amazon, this book was a huge hit in England and America when first published in the 1970s. Edward Vernon is a pen name of a well known British doctor/author.Here's what the critics said about the series:Thoroughly delightful - Fresno BeeHilarious - TitbitsA delightfully funny book that keeps the reader laughing and appeals to one's sense of the ridiculous - Sunday Advocate, Baton RougeFor entertainment, a chapter or two before bedtime is just what the doctor ordered - Sacramento BeeDoes for British GPs what Herriot has done for vets - BooklistHilarious, written with skill and zest - Grimsby Evening TelegraphVery funny - Citizen, GloucesterThoroughly enjoyable, genuinely funny - South Wales EchoWise, funny, sad and heartwarming - Chattanooga TimesGood fun - Homes and GardensMost of his adventures are funny, some hilarious; but he has the good sense to leven the comedy lump with some that are sad, some touching. All are written lightly, easily, entertainingly - Oxford TimesThe funniest of the funny doctor books - Richard GordonJolly good reading - Publishers WeeklyViews the human species he treats with much the same affection, compassion and humour as Herriot brings to the animal world - Cleveland Plain DealerSometimes serious, sometimes hilarious - Lancashire Evening PostTruthful, well observed and consistently readable - Daily TelegraphPerceptive and witty - Surrey AdvertiserWill amuse, amaze and entertain - Yorkshire Postetc etc

    Fresh. Hilarious. Since we love laughing at funny jokes and pictures, we decided to create a series of books showcasing hilarious jokes we find throughout the day from all over the internet. We’ve even found some jokes in that old crusty sock you keep under your bed… Book is not appropriate for young kids. May have adult language or adult themes. Reader discretion is advised HAVE FUN! And let us know what you liked and where we can improve by leaving a review!

    For years, millions of people have used this great program. Especially since it is imbedded in all the new phones. Of course, there is a way to disable autocorrect if you really want to. However, not many people do. Why would they? It is just too hilarious when it happens!

    She decides to swap the hectic streets of London for a slower pace of life in the sleepy Kent village of Cloverdale St Mary, but her move to the countryside runs into problems when she finds that her new home is haunted. Meadow Cottage is still home to the man who re-built it from a derelict ruin twenty years before, the ghost of Harry Black. Candice defies his attempts to force her to leave and they agree to share the idyllic village home. The question is can a mortal and a ghost live together?