Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Illustrated throughout in full color.

    Even the circumstances of its recording, purportedly in an abandoned cinema and a cave formed from Icelandic lava, have achieved legendary status among their ever-loyal fanbase. Have a Bleedin Guess tells the story of the album, including how each song was written, performed and recorded. It also includes new interviews with key players. Author Paul Hanley, who was one of The Fall's two drummers when Hex was created, is uniquely placed to discuss the album's impact, both when it was released and in the ensuing years.

    Paula's key to weight loss is moderation and accountability and one day a week she still enjoys good old southern cooking with biscuits and all. Only now she will have one biscuit instead of three. One does not have to give up taste when reducing calories and these recipes are a testament to that. Paula shares 250 of her favorite recipes lightened up. This brand new cookbook presents lightened up versions of fifty of her classic southern recipes and presents new recipes that cuts the calories but not the delicious taste. Including:- The Lady's New Cheesy Mac- New Savannah Gumbo- Flourless chocolate cake- Beaufort Shrimp Pie- Nutty Sweet Potato Balls- All-New Peach Cobbler

    Yet as a mother-to-be, you're likely juggling so much that you simply don't have the time-or energy!-to ensure that you're always eating right. That's where this fully updated edition of the pregnancy classic comes in, making it easy to fulfill the needs of you and your baby. Eating for Pregnancy will provide you with all you need to know about nutrition before, during, and after pregnancy.Here are 150 nutrient-rich recipes, more than 30 new to this edition, designed with you and your family in mind. Each highlights "What's in this for baby and me?" and provides handy nutritional breakdowns and meal-planning advice. You'll also find:Tips to help you minimize unnecessary weight gain and keep your nutrient intake highFresh, fast, family-friendly recipes with realistic menu plansThe most up-to-date information on supplements, sources, environmental concerns, and high-risk pregnanciesAn expanded vegetarian section-now with vegan recipesHelpful information for diabetics, including ADA exchanges, recipe tips, and dining-out strategiesA unique Nine-Months-Later section, covering breastfeeding, postpartum depression, and weight loss after pregnancy-with illustrated exercises

     Recent years have witnessed a quiet, almost unnoticeable revolution: all around the world, drip coffee has been replaced by espresso, macchiato, and cappuccino, with a similar quality to those served in the best Italian coffee shops. The technological developments of espresso machines, moka-pot, French-press and other newfangled equipment has allowed the flourishing coffee market to enter the domestic kitchen, turning coffee into an integral part of everyday, modern life. However, despite its huge popularity and expanding markets, coffee remains uncharted terrain, known only to connoisseurs. No more. A Coffee Lover’s Guide is an accessible, comprehensive, easy-to-read and enjoyable guide, written with love and made especially for anyone drinking, making, selling or buying coffee. It is an easy, available, communicative and enjoyable way to learn and understand coffee and the coffee world better. >>>A recommended gift for any coffee lover! A Coffee Lover’s Guide includes a short, accessible and comprehensive synopsis of coffee’s history and origin, it’s types and varieties, different ways of brewing and grinding, coffee machinery, and even popular uses and traditions of coffee, including “coffee reading.” >>>All the answers in one place: the perfect guide for any coffee lover! Enjoy the read, and enjoy your coffee even more! Scroll up to grab your copy of A Coffee Lover’s Guide now!

     There are super clear explanations of the science that will make you a slimmer and healthier human being, with over 90 scientific references should you want to know even more. Additional areas covered include: - cellulite and skin - protein - going low carb - detoxing - skipping breakfast - cardio - high intensity interval training - psychology and mood - strength training - sleep - hydration - brain health - cancer - eating junk food - addiction - insulin - fructose - diabetes - energy drinks - leptin and ghrelin (your hunger hormones) Specifically designed to make you an expert fast, The IF Diet will inspire you to take action and get the results you want. No nonsense, no hype, just highly achievable jaw-dropping results. Read a free sample today and see for yourself.

    It is the follow-up book to Police, Crime & 999, a book which still remains hugely popular today, with over 250 5-star Amazon reviews, and which garnered positive feedback from a number of national publications:‘Everything is included in this warts-and-all account. Very funny’ The Sun‘A treasure trove of a book – a wonderfully informative and addictive read, full of belly laughs’ The Non-Fiction Book ClubWARNING: Contains Humour & Traces of Nuts

    Unfortunately, most people think that having diabetes means the days of enjoying these hearty classics are long gone, and that their favorite foods are a thing of the past. Author Robyn Webb shows that healthy eating doesn't have to mean giving up on favorite foods! Diabetes can be overwhelming, but it doesn't mean reinventing the wheel when it comes to cooking. Just a tweak here and there and familiar foods can remain favorites, guilt-free, and enjoyed every day.The American Diabetes Association Diabetes Comfort Food Cookbook creates a “go-to” collection of updated comfort foods for families that need to cook nutritionally sound and diabetic-friendly meals that will satisfy and soothe the souls of the member (or members) of the family with diabetes—and do the same for the rest of the family. No need to cook two meals to please everyone in the household. Now everyone can enjoy the same hearty and nutritious meals. This book will ease the stress of planning meals by offering easy and flavorful recipes and a menu planning guide that allows for mix and match meals that will keep everyone in the family happy, healthy, and satisfied.Filled with gorgeous original photography and a beautiful four-color design, this cookbook will look as good as it's meals. Sprinkled with helpful tips and time-saving advice, The American Diabetes Association Comfort Food Cookbook will not only make classic comfort foods healthier and diabetes friendly, it will make them a snap to prepare as well.Following a diabetic meal plan doesn't have to be a flavorless chore. Now everyone can enjoy the classic foods they know and love!

    Much more than just a guide to mixology, How to Booze is a hilarious and remarkably prescient, if somewhat degenerate, guide to life—or at least that part of life that would be greatly improved in the company of Johnny Walker or Jack Daniels.

    Bumper to Bumper is newer, longer, and better, touting mostly original stories that include the time Doug crashed his brand-new Porsche company car into a tree, the real story behind the time Doug crushed a Chrysler PT Cruiser, the time Doug bribed a government official in South Africa, the time Doug got detained at the Canadian border on an automotive press trip, and the story of Doug’s relationship with automakers. Also, Doug wrote this description himself in the third person.

    Inside this incredible cookbook, you’ll find nearly 70 favorite recipes that have become the centerpiece of Kardashian-Jenner family traditions. This book is another way to bring fans into Kris’s home with recipes and entertaining tips that can be used by anyone and everyone.Join Kris as she rolls up her sleeves to dish out tips on how to do it all and have it all in her new cookbook/entertainment guide.

    The Keto Cure will give readers the prescription they need to heal their bodies by eating plenty of fat and moderating protein and carbs. Dr. Adam Nally has been advocating a low-carb, high-fat diet in his clinical practice for more than fifteen years, helping people address their health problems by making better food choices. Dr. Nally and bestselling low-carb author and podcaster Jimmy Moore have worked together to create a top-50 health podcast espousing the benefits of eating keto. Now, for the first time, Dr. Nally has teamed up with Moore to take his years of clinical experience, put everything down on paper, and create a how-to guide that details all the ways in which the ketogenic diet can help remedy common ailments. The Keto Cure details the science behind the keto diet's effectiveness at treating a wide range of diseases, including Alzheimer's epilepsy fatty liver disease hypercholesterolemia hypertension Parkinson’s disease thyroiditis type 2 diabetes and many more The Keto Cure also outlines practical tips gleaned from Dr. Nally's fifteen-plus years in medical practice, as well as Moore's ten-plus years as a health and wellness podcaster, on overcoming the common pitfalls that people experience when adapting to a high-fat way of eating, including fatigue and keto flu. This helpful information, combined with a wide variety of delicious keto recipes from international bestselling cookbook author Maria Emmerich, makes The Keto Cure a complete resource for healing oneself with the ketogenic diet.

    'The i Diet' combines simple, fresh ingredients for an easy way to shed pounds.

    The 140 easy-to-make recipes provide a mouthwatering way to eat great, lose weight, lower blood pressure and prevent diabetes without feeling deprived.QUICK AND HEARTY BREAKFASTS• Berry Banana Green Smoothie• Veggie Frittata with Caramelized OnionsENERGY-BOOSTING LUNCHES• Mexican Summer Salad• Chicken Fajita WrapsFAST AND FABULOUS SNACKS• Roasted Zucchini Crostini Dip• Grilled Sweet Potato Steak FriesSATISFYINGLY DELICIOUS DINNERS• Turkey Meatballs in Marinara Sauce• Ginger-Apricot Chicken SkewersTASTY AND WHOLESOME DESSERTS• Grilled Peaches with Ricotta Stuffing and Balsamic Glaze• Mini Cheesecakes with Vanilla Wafer Almond CrustNamed the number-one diet in terms of weight loss, nutrition and prevention of diabetes and heart disease, DASH (Dietary Approaches to Stop Hypertension) is the best diet for a fit lifestyle. Including a 28-day meal plan, easy-to-follow exercise advice and tips for keeping to the diet when on the go, this cookbook is the ultimate guide to living healthy.