Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. You'll move from simply gathering data to uncovering powerful insights about people.Interviewing Users will explain how to succeed with interviewing, including:* Embracing how other people see the world* Building rapport to create engaging and exciting interactions* Listening in order to build rapport.With this book, Steve Portigal uses stories and examples from his 15 years of experience to show how interviewing can be incorporated into the design process, helping you learn the best and right information to inform and inspire your design.

    In Design-Driven Innovation: How to Compete by Radically Innovating the Meaning of Products, Roberto Verganti introduces a third strategy, a radical shift in perspective that introduces a bold new way of competing. Design-driven innovations do not come from the market; they create new markets. They don't push new technologies; they push new meanings.It's about having a vision, and taking that vision to your customers. Think of game-changers like Nintendo's Wii or Apple's iPod. They overturned our understanding of what a video game means and how we listen to music. Customers had not asked for these new meanings, but once they experienced them, it was love at first sight.But where does the vision come from? With fascinating examples from leading European and American companies, Verganti shows that for truly breakthrough products and services, we must look beyond customers and users to those he calls "interpreters" - the experts who deeply understand and shape the markets they work in.Design-Driven Innovation offers a provocative new view of innovation thinking and practice.

    Six years later, Tasha’s bereft father has started to build a new life with Emma and their beautiful baby son, until the day a stranger walks into their home, and their world tilts on its axis. They say you should never trust a stranger. Maybe they’re right. Kill Me Again: When Maggie Taylor calls her husband to say she is on her way home from work, she is horrified to discover that her two young children are alone in the house, abandoned by their father. Then Maggie discovers she’s not the only one looking for him. When the body of a woman is discovered – a woman who looks just like Maggie, she fears for her life. Another woman will die soon, and it could be her. The Sixth Window: Natalie Grey is living a nightmare. She fears her partner has a dark side, and even darker intentions. Concerned for the safety of her fifteen-year-old daughter Scarlett, she moves them both to a new home beyond his reach, unaware that the apartment holds secrets of its own. Will they ever feel safe again? Tom Douglas is the man tasked with finding the truth. But nothing is ever as it appears…

    A Struggle of Inner Beasts, Secrets, and Sheer Will To Protect The Ones You Truly Love The North Peak Shifters Collection features strong, independent women locked in a battle between their dark past and the potential for a bright future. When a pack of drop-dead gorgeous, seductive shifters finally experience love, they're forced to face the reality of their dangerous lives. As fate trudges the pack North, the path to their happily ever after is filled with thorns, secrets, and the risk of losing it all. Featured Books in this Collection Book 2 – Blue Ridge Bear Book 3 – Peak Point Bear Book 4 – Bolt Castle Bear Book 5 – Alexander Bay Bear Other Books in this Collection Mason's Match Professor Drake Moonlight Alphas Exclusive free access to East River Bear: North Peak Shifters Book 1 is also included inside. This is a box-set is packed with stand-alone paranormal romance stories with no cheating or cliffhangers and a HEA! For those who love alphas, shifters, and steamy adventure. Story contains mature themes and language, and is intended for 18+ readers only.

    Literature Guides Created by Harvard students for students everywhere, SparkNotes is a new breed of study guide: smarter, better, faster. Geared to what today's students need to know, SparkNotes provides: *Chapter-by-chapter analysis*Explanations of key themes, motifs, and symbols*A review quiz and essay topicsLively and accessible, these guides are perfect for late-night studying and writing papers

    We can all learn from these strategies. In this detailed analysis of IoT and Amazon's and other leading companies approach to it, John Rossman guides readers with practical insights and recommendations into the strategies and mindset transforming business and society. "John has laid out a blueprint not only for an enterprise wanting to understand how sensors embedded in their business can innovate old ways of working while also providing an excellent path for individuals wanting to start their own IoT business. The book is not only a reference tool but also paints a story around innovation and customer centricity to challenge the reader to think differently in solving problems." Eric Martinez -- Founder of Modjoul, former EVP AIG and Safeco Insurance The Amazon Way on IoT explains how the combination of sensors, cloud computing and machine learning can be used to improve customer experiences, drive operational improvements and build new business models. Rossman offers: - Guidance through the maze of emerging technologies, customer experiences, and business models, to arrive at a recipe just right for your organization - Key methods to success from Amazon’s master playbook such as creating seamless customer experiences, process improvement and new business models and utilizing tools such as sensors, machine learning and cloud computing - Approaches to help you tackle the technology, business and internal challenges in innovating with the internet of things. Renowned Harvard business professor Michael Porter describes the IoT as the backbone for a third-wave of technology-led innovation and digital disruption. The Amazon Way on IoT is for business people who want to learn cases, key concepts, technologies and tools to help develop, explain and execute their own IoT approach. As a leader at Amazon who held a front-row seat during its formative years, Rossman understands the iconic company better than most. From the launch of Amazon’s third-party seller program to its foray into enterprise services, he witnessed it all – the amazing successes, the little-known failures, and the experiments with outcomes still to be determined. Rossman once again examines the heart of Amazon.com’s secret to success, along with other leading companies. He incorporates an extensive focus on sophisticated IoT technologies and strategies related to Amazon’s rise: tens of millions of items in stock, the company’s technological prowess, and the many customer service innovations such as “one-click.” “This is an excellent book. And a very important book. It evokes both business thought and technical thought, which is rare.” -- Larry Hughes, former head of Amazon cyber security

    Logolounge features the work of superstar artists and firms such as Michael Vanderbyl and Sibley Peteet Design and includes both new campaigns and never-before-seen projects. With 2,000 logos from a variety of sources, this visually compelling volume will become the go-to resource for inspiration from the best in the field.

    It offers insights about trade-offs that can be made and techniques for even the most unique design challenges. The book will help readers master agile information structures while meeting their unique needs on such devices as smart phones, GPS systems, and tablets.The book provides examples showing how to: model and shape information to adapt itself to users' needs, goals, and seeking strategies; reduce disorientation and increase legibility and way-finding in digital and physical spaces; and alleviate the frustration associated with choosing from an ever-growing set of information, services, and goods. It also describes relevant connections between pieces of information, services and goods to help users achieve their goals.This book will be of value to practitioners, researchers, academics, andstudents in user experience design, usability, information architecture, interaction design, HCI, web interaction/interface designer, mobile application design/development, and information design. Architects and industrial designers moving into the digital realm will also find this book helpful.

    In fact, this one document can steer an entire organization when it comes to delivering on company strategy. This practical guide teaches you how to create an effective product roadmap, and demonstrates how to use the roadmap to align stakeholders and prioritize ideas and requests. With it, you’ll learn to communicate how your products will make your customers and organization successful. Whether you're a product manager, product owner, business analyst, program manager, project manager, scrum master, lead developer, designer, development manager, entrepreneur, or business owner, this book will show you how to: Articulate an inspiring vision and goals for your product Prioritize ruthlessly and scientifically Protect against pursuing seemingly good ideas without evaluation and prioritization Ensure alignment with stakeholders Inspire loyalty and over­-delivery from your team Get your sales team working with you instead of against you Bring a user­ and buyer-­centric approach to planning and decision-making Anticipate opportunities and stay ahead of the game Publish a comprehensive roadmap without over­committing

    Take a trip to Oregon and get swept away in the romance of it all as the Blair brothers each find their happily ever after. The Blair Brothers box set is a complete series that contains four full-length, sweet romances by bestselling romance author Brooke St. James.Delicate Balance (Book 1) I knew the Blair brothers. It was impossible to grow up in Astoria and not be familiar with them.There were four boys in the Blair family, and all of them had that certain something. They were smart, athletic, funny, and gorgeous. If I was forced to pick my favorite, it would have to be Henry. He was the wild one of the bunch—a rock star. Literally. He left Astoria years ago to chase and realize his dreams in Seattle. I still saw his younger brothers quite a bit, but it had been years since I'd seen Henry.That all changed one night when the Blair family came into the restaurant where I worked and sat at my table. Henry just so happened to be with them. I always imagined that he might be the man of my dreams, but after that night, I knew it.Cherished (Book 2) I had always dreamed of falling in love. I was ready and eager to find my happily ever after, but there was just one problem. The man I so desperately wanted to fall for was not available. He was taken—spoken for. He wasn't married, but he had been with someone for a long time. It didn’t help matters that she happened to be my friend.Some would say that's how it works, that I really only wanted him because I couldn't have him. That couldn't be farther from the truth. I had fallen for this man years ago, and he had won my heart for so many different reasons. The fact that he was off-the-market had nothing to do with my feelings for him.Did I mention that he was one of the Blair brothers? This made him even more unobtainable. Everyone in Astoria knew and loved the Blair brothers. There were four of them, and they were handsome, kind, driven, and successful. Any of them would have been a great catch. Too bad my heart already belonged to the one I couldn't have.The Whole Story (Book 3)I wasn't the only woman in the world who had been cheated on. I certainly wasn't the only woman who had sworn off men because of it. I was, however, one of the few who was willing to stick to my guns about it. Men would sometimes see that as a challenge, but before too long they would realize I wasn't interested.I planned on staying single forever, and nothing, absolutely nothing could possibly change my mind. Even a chance meeting with someone as wonderful and gorgeous as Max Blair didn't faze me. I wasn't attracted to his looks, fame, skill, or ambition. I was perfectly fine getting to know Max as a person without adding all the complications of dating. Sure, I was a little starstruck at times, but I had that under control. And then again, maybe I was a little attracted to him, too. But who wouldn't be? The problem was that he seemed to like me.Even still, I would stay single forever.Forgetting about Max Blair would be a piece of cake.Dream Chaser (Book 4)I was all set to embark on the most epic adventure of my life. I was ready for anything. My life had been filled with predictability since the day I was born, but that was about to change. I had devised a plan. Over the course of the next five years, I would live in five different cities. I would get to see, taste, and experience things I had previously only read about. I had been preparing for this moment for nearly a decade, and now it was time.Then something happened. A sweet, innocent little old lady said a few words that changed everything. She was aware of my travel plans and she urged me to make a detour. She was convinced there was something and someone waiting for me elsewhere. I thought that was nice and all… but I already a plan, and it did not include a twin named Jasper in Astoria.

    It reduces design debt, accelerates the design process, and builds bridges between teams working in concert to bring products to life. Learn how you can create your design system and help your team improve product quality while reducing design debt.

    With this practical book, you'll explore the often-misunderstood practice of user story mapping, and learn how it can help keep your team stay focused on users and their experience throughout the development process.You and your team will learn that user stories aren't a way to write better specifications, but a way to organize and have better conversations. This book will help you understand what kinds of conversations you should be having, when to have them, and what to keep track of when you do. Learn the key concepts used to create a great story map. Understand how user stories really work, and how to make good use of them in agile and lean projects. Examine the nuts and bolts of managing stories through the development cycle. Use strategies that help you continue to learn before and after the product's release to customers and usersUser Story Mapping is ideal for agile and lean software development team members, product managers and UX practitioners in commercial product companies, and business analysts and project managers in IT organizations—whether you're new to this approach or want to understand more about it.

    She’s not sure what drew her here. Maybe because it’s far away from the man that tried to kill her? Or because she’s longed to be back in the wilderness once again? Or the fact that her long-lost friend, has suddenly appeared back in her life? There’s something about Rowan that shakes her to the core, especially when he touches her for the first time. She knows there’s an animal inside of him, but can she handle his incredible thirst to mate with her? Shadow Of The Wolf (Wolf Pack Chronicles #2) A wolf with a bad temper…A woman with unexplainable power... Ryland... This girl drives me wild. She’s not afraid of me, not like the others. I’ve never tried to find a mate. A dark shadow has such a hold on me. I want to get a hand on her, show her what it’s like to be with an alpha. But what if I’m a little too rough? Krista... The visions are getting stronger lately. Who is this shadow that haunts me in my dreams? Then, there’s this alpha. His temper is wicked, and his strength unmatched. I want him to put his hands on me, But with a curse unleashed, can our love even find a way? Secrets Of The Alpha (Wolf Pack Chronicles #3) “Do you know the secrets lurking in the shadows?” For Danielle, she never believed in the supernatural; that is until she found herself face to face with a real live werewolf. Now, she must make a hard choice, one that is sure to change her life forever. But as Danielle discovers that her best friend Alice, has been keeping this dark secret from her, loyalties are put to the test and lives are at stake. Time is ticking. Will Alice reach Danielle before she is bitten? Or will she become distracted by the cute park ranger Bash?

    

    At extreme personal risk, Shirazi undertakes his assignment. A native Farsi speaker whose family escaped from Iran in 1979, he couldn’t be better prepared for the mission. But none of his training has prepared Shirazi for what will happen next. An obscure religious cleric is suddenly hailed throughout the region as the Islamic messiah known as the Mahdi or the Twelfth Imam. News of his miracles, healings, signs, and wonders, spread like wildfire, as do rumors of a new and horrific war. With the prophecy of the Twelfth Imam seemingly fulfilled, Iran’s leaders prepare to strike Israel and bring about the End of Days. Shirazi must take action, but the clock is ticking.The Tehran Initiative: The world is on the brink of disaster, and the clock is ticking. Iran has just conducted its first atomic weapons test. Millions of Muslims around the world are convinced their messiah—known as the Twelfth Imam—has just arrived on earth. Israeli leaders fear Tehran, under the Twelfth Imam’s spell, will soon launch a nuclear attack that could bring about a second Holocaust and the annihilation of Israel. The White House fears Jerusalem will strike first, launching a preemptive attack against Iran’s nuclear facilities that could cause the entire Middle East to go up in flames, oil prices to skyrocket, and the global economy to collapse. With the stakes high and few viable options left, the president of the United States orders CIA operative David Shirazi and his team to track down and sabotage Iran’s nuclear warheads before Iran or Israel can launch a devastating first strike.Damascus Countdown: 2014 “Christian Retailing’s Best” award finalist!All eyes are on the Middle East. Israel has successfully launched a first strike on Iran, taking out all of their nuclear sites and six of their nuclear warheads—and causing The Twelfth Imam to order a full-scale retaliation. U.S. President William Jackson threatens to support a U.N. Security Council resolution condemning the Jewish State for unprovoked and unwarranted acts of aggression. Meanwhile, CIA operative David Shirazi has infiltrated the Iranian regime and intercepted information indicating that two Iranian nuclear warheads survived the attack and have been moved to a secure and undisclosed location. In danger not only from the ongoing missile strikes on Iran but also from the increasingly hostile and suspicious governments of multiple countries, David and his team are in a race against time to find the remaining nuclear warheads before disaster strikes.