Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Her latest memoir – the long-awaited sequel to Tout Soul – features more tales from the French countryside and takes the reader on a 3000-kilometre road trip from Paris to Spain and Portugal. Accompanied by her sixteen-year-old niece and her charismatic black dog Biff, the author mingles with surfers in Biarritz, upsets religious pilgrims in Fatima and learns never to argue with a Spanish waiter. She also discovers Lisbon’s best-kept secret and how to ‘be like a bee’ in Madeira. Meanwhile, back in France, a new expat is behaving very badly indeed… Featuring a quirky cast of characters in the French countryside, Sweet Encore is sprinkled with anecdotes form the author’s previous life as a fashion editor – meeting Carolyn Bessette-Kennedy in New York, incurring the wrath of a famous Italian fashion designer, and receiving an invitation to a private dinner with Madonna in Milan. So, pour yourself a glass of something chilled, sit back and enjoy a sparkling summer read.

    Over the course of two years, Dan's expedition spanned forty thousand miles through sixteen countries. Now he will never be the same. After years of saving, dreaming and planning, Dan wanted to find out if an ordinary guy can achieve the extraordinary. With no sponsorship, a modest savings account and a willingness to learn Spanish, Dan threw himself in. Going solo, with no GPS and sleeping in a ground tent, Dan wanted to experience everything the Americas have to offer. From poking lava with a stick and hiking among world-famous mountains to corrupt military and camping with Ecuadorian locals - every day provided something new. With his eyes and ears open to the world around him, Dan met many interesting and thought-provoking characters. With their guidance and prodding, and by using their unique perspective, Dan was able to learn many valuable life lessons. Running to the beat of a different drum, Latin America was the perfect classroom for Dan to view our modern work-a-day world through an entirely new lens.

    Hoping to escape her predictable American life in the States, she runs away in search of adventure and self-discovery.The story reveals daily life in France, and the encounters with wonderful and not so wonderful characters along the way.It is perfect reading for anyone tempted to run away and ideal for a book club.

    In this book, you'll learn just about everything you need to know to find the right motorhome at the right price and not get burned in the process.You'll learn about the kinds of motorhomes to look for, where to find the best deals and how to get the best prices, and how to avoid 'deal killers'.You'll find checklists to use when inspecting a motorhome, scripts to use when calling a seller, and tips on how to negotiate with sellers to get the price you want, and how to know when it's best to walk away from a deal.You'll also find recommended best buys in used motorhomes, photos of different motorhome types, and tips that can guide you through a fun and money saving motorhome buying experience.Some of things covered in this informative book include:* Understanding the different motorhome classes* Should you buy new or used?* The importance of getting seat time before you buy* Why finding the perfect seller can save you a lot of money* How to know when you're paying too much* How to effectively search for motorhomes online* How to respond to online motorhome ads* Pre purchase checklists* How to properly road test a motorhome* Friendly negotiating techniques that'll get you the best price* Deal Killers you'll want to avoid* Best Buy in Used Motorhomes* Motorhome fuel mileage – why it matters and how to maximize mpg* After the sale – what to do nextYou'll find all this plus a lot more in 'Buying a Used Motorhome - How to get the most for your money and not get burned'.It's a fun and fast paced read that can save you several thousand dollars on your next motorhome purchase!

    Who would have ever guessed that during his journey, “Loner” as he’s known in hiker circles, would be bitten by a dog (and a lobster), happen upon a plane crash, chat with a wanted fugitive, come face to face with a black bear, see a ghost, be in a car accident, run completely out of money (twice), spend the night under a jail, lose 80 pounds, and find the girl of his dreams. All to have the time of his life, feel the kindness of others, and ultimately learn, he’s not a loner after all. Documenting his trip on YouTube for friends and family, thousands more also followed along, vicariously. This story captures the excitement, sometimes sadness, and danger of a thru-hike with many added details, funny characters, and dozens of incidents never revealed before. More than just a memoir, aspiring thru-hikers will find “Hiker Tips” on ultralight backpacking (Loner’s pack weight was just 13 pounds), hammock camping, living on a budget, etc. Readers will also gain rare insight into a subculture with its own ethics, trail names, hostel system, language, and folklore. Happy hiking! And don’t forget… Find some adventure - in your adventure!

    With irrepressible humor he recounts the history of the waterways and stories of his encounters with characters along the way, and attempts to define the magic that makes England’s waterways so appealing.

    In this book the jungle scenario is crowded with a hyena, a jackal, a bear, a barking deer and a few snakes which the hunter-writer tamed and kept as pets around him.Kenneth Anderson (1910-74) hailed from a Scottish family settled in India for six generations. His love for the denizens of Indian jungle led him to big game hunting and eventually to writing real-life adventure stories. His books are hailed as classics of jungle lore.

    On playgrounds and in classrooms, there's always excited talk about who went to Walt Disney World and what they did each day-or minute. It has become almost a rite of passage to visit America's most popular travel destination, and kids can be wonderful sources of information.Every area and attraction of Walt Disney World is covered, with kids' honest reactions and impressions included. There is a whole chapter devoted to each of the theme parks: Magic Kingdom, Epcot, Disney's Hollywood Studios, and Disney's Animal Kingdom. Another chapter describes the rest of Walt Disney World, including Blizzard Beach, Typhoon Lagoon, Fort Wilderness, Downtown Disney, and dining spots with kid appeal. The book is updated annually, and the 2011 edition features new insights and tips from young Birnbaum readers-our esteemed junior Disney Experts. The book contains kid-focused descriptions of what's what at Walt Disney World, including theme parks, water parks, resorts, and sports; tips on how to find healthy meals and sweet treats-not to mention veggie burgers, caramel apples, and pizza. The younger set will also love "Magical Memories"-a scrapbook chapter devoted to preserving Disney memories that includes special pages meant for Disney characters to autograph. Now kids can help plan the family vacation!

    Bali: Heaven and Hellis a tale begging to be told - a story of survival in the face of genocide, natural disaster, terrorism, cultural imperialism and corruption on a grand scale. Go behind the smiling face presented to generations of tourists and expats with Phil Jarratt, the award-winning author of over 20 books including Surfing Australia: A Complete History of Surfboard Riding in Australia and That Summer at Boomerang. Phil has first-hand experience of the glorious island at the morning of the world, having spent the past 40 years falling in and out of love with our favourite holiday destination.Jarratt weaves a page-turning story of treachery, deceit, debauchery and wholesale slaughter, set against the idyllic backdrop of a paradise on Earth, then cleverly segues into a modern-day tale of jaw-dropping surf, karma, sexual abandon, and a fusion of East and West that created the modern tourist hot spot.David Hill, Chairman, National Geographic Channels US

    While preparing for my journey on the Appalachian Trail (AT), I often felt lost in a sea of information, usually overturning more questions than answers. The purpose of this guide is to help cut through the confusion, condense the information and present it in a straightforward and simple way. I want to leave you feeling more confident about your upcoming escapade, rather than intimidated by the thought of planning it. My first overnight backpacking trip was thru-hiking the Appalachian Trail, so I hope my perspective can be appreciated by novice and seasoned hikers alike. Some of the topics included in this ebook are: -Physical & Mental Prep -Gear List -Picking a Pack -Backpacking Stoves -Shelter Selection -Hygiene on Trail -Financial Breakdown (of my hike) -Etiquette -Safety & Wildlife -Hiking With a Dog ...and more! Download a free sample!

    If you or someone you know is discontented, distressed, or downright disturbed, maybe the Great White North is right for you, eh. But how much do you really know about Canada? Can you do a job that Canada needs (do you play hockey, drill for oil, or make poutine?)? Can you identify the best Canadian province for your lifestyle (lots of tundra or just some tundra?)? Can you master the proper pronunciation of "sorry"? What strange wizardry is the Canadian government? Is maple syrup acceptable substitution for currency? At long last, How to Move to Canada can help make your vague threat into a cold Canadian reality. This book is also full of activities such as: Color the flag of your new homeland Match the strange Canuck dialect with their local definitions And more! PLEASE NOTE: This is a humor book. It won't really help you emigrate. Rather, it's a subversive mix of real information on the Great White North plus a hilarious look at all the reasons why you won't like it there any better — and why they probably won't have you anyway.

    But ambition quickly took wing. The house swelled to 225 rooms and became - until 2012 when it was topped by the home of a billionaire in Mumbai, India – the world’s largest residence ever built for a private citizen. Here’s the story of the house that Vanderbilt built - from the gardens by Frederick Law Olmsted to the John Singer Sargent portraits that adorn its walls.

    People flock to locations who wish to have experiences of their own and delve into the exciting, quizzical and frightening world of those who have passed on. When speaking about haunted places there are more than a few that are surely recognizable to most people. However, for the avid ghost teller or hunter these long told tales have almost lost their ebullience and the romance is long gone. Discovering new haunts are like diamonds in the rough. Unchartered ghost stories and research are the crème de la crème for anyone who devours such tales. In this book, author and ghost hunter Sarah Ashley will take you on a new adventure of mysterious happenings, strange sights, horrific details of torture and torment and share with you some truly startling evidence from some of the most haunted, yet less glamorized locations across the United States.

    Starting with the island's founder Henry Flagler, and updated for Kindle, "Palm Beach Babylon" chronicles the Kennedys, the Trumps, the Dodges, Helmsleys, Pulitzers, Vanderbilts, Mizners and Madoffs, and many more "Titans of Industry" and "Royalty." "The history is solid, the writing stylish," wrote renowned author Pete Hamill. "Riveting," exclaimed Nicholas Pileggi, author of "Wiseguy" and "Casino." The New York Times declared "Palm Beach Babylon" the best book ever written on the storied tropical island, where the "Rich and Famous" flock every winter to indulge in a world that only money can pierce. "Murray Weiss and Bill Hoffmann have . . . produced an intriguing account of the wagers of too much wealth and too much leisure time," wrote Dominick Dunne, the best selling novelist and true-crime expert. And as one reader posted along with 5-Stars: A REAL PAGE TURNER: I loved this book because it had all the allure of great fiction, yet it was about real people who, although they live in a real place (Palm Beach, FL), seem more like Great Gatsby characters than anything else! It also provides a fascinating historical perspective of the glamorous Palm Beach, how it was built, the man who built it, and the wealthy who flocked to it.