Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    He returned from his near-death experience with new eyes to see the kingdom of heaven in this life. Now he wants to help you experience heaven on earth today. For years Steve Musick kept his amazing story to himself, afraid no one would believe or understand it. A major allergic reaction had stopped his heart, hurling him into a five-week coma and powerful experience of heaven. After returning to life, he couldn't forget the memory of that vibrant place--and, most of all, the loving words and touch of Jesus. But that was only the beginning. An amazing series of miracles, dreams, and other supernatural events had been set in motion, showing Steve that heaven was close, even in this life. God was calling him to discover echoes of heaven in the here and now--echoes that can happen at any moment, to anyone--that bring overwhelming joy. At last Steve is ready to tell the story of his journey of a lifetime--two lifetimes. In it you'll learn the secret of bringing heaven to earth in your everyday world, and how to nurture a relationship with God so real and intimate that you'll feel his nearness as strongly as Steven did. Experience one man's incredible vision of heaven--and learn how to live in God's presence and power in your own life now.

    We always seem to thirst for more. We think if we could only work harder or be better, we could be enough. But the truth is, we will never be enough. And thankfully, we don't have to be.In this 8-session study, Jennie Allen walks through key passages in the Book of John to demonstrate how only Jesus is enough. We don't have to prove anything because Jesus has already proven everything. Discover how our thirsty hearts can only be quenched by the living water.Features: Leader helps to guide questions and discussions within small groupsSeven weeks of personal study segments to complete between eight weeks of group sessionsFive days of study within each week of personal studyBenefits: Learn to take hold of what has already been given to you in ChristStop trying to prove yourself because Jesus has already proven everythingLook to Jesus for your satisfactionOverflow with Christ's abundance, and bring life to othersRemind yourself of who you are in Christ with ScriptureGrow in biblical literacy with this exploration of the Gospel of John

    You've stumped us all."They didn't see it coming.They would never be the same.You'll find their story...AuthenticPowerfulHumorousMovingInsightfulRivetingYou may even find it intersecting with your own story.John and Joanna Stumbo have been married twenty-eight years--some great, some not so great. They have three grown children--all great. Joanna grew up in Ohio and Florida and a few other places; John in Minnesota and Montana. They have spent their adult lives figuring out what it means to be pastor and wife in churches from Pennsylvania to Oregon. John has a lifetime love for most anything outdoors and athletic. Joanna loves family and home. John never planned on spending seventy-seven days in the hospital. Joanna never had aspirations of being a caregiver. Neither of them ever planned on writing a book such as this. They are both the better for the journey they've been on, confusing though it be.

    But what do we do when challenges stop our forward momentum? What’s the next step when we fall into a pit of despair with the determination knocked right out of us? On his way from Judea to Galilee, Jesus traveled through Samaria, a broken place everyone knew to avoid. In Samaria he stopped in Shechem, where evil had gained such a foothold of power that it eventually reigned. Yet the place once condemned as somewhere no one wanted to visit—let alone hang out in for a while—was the location of one Samaritan woman’s most hope-filled encounter with the Savior. The In-Between Place offers deeply important insights to anyone who feels stuck and can’t see a way forward. It is for the person who feels that if she looks left, her face will be scraped by an immovable boulder, and if she looks right, she’ll see nothing but hard to handle. It’s for the person who feels lost and is not sure she is worth the effort to be found, for the person who feels overlooked and unfulfilled. Because sometimes Jesus saves our greatest spiritual breakthroughs for our in-between places.

    In the critically acclaimed prayer memoir from Patricia Raybon, the award-winning author and journalist sets out to learn the secrets of mountain-moving prayer. But will her broken marriage, a dying husband and her determination to pray for her household lead to a healed family and a renewed faith? In the page-turning depths of I Told the Mountain to Move, Raybon wrestles with her upbringing in a strict, churchgoing family, her departure from her childhood faith, and her struggle to return to God in adulthood. This wonderfully written book reaches across racial, denominational, and cultural lines, as Raybon discovers that prayer is a deliberate discipline that draws the prayer warrior into a life-changing relationship with God.

    You can read it in an hour or two, but its goal is the transformation of the rest of your life.--Sinclair B. Ferguson, Chancellor's Professor of Systematic Theology, Reformed Theological Seminary; Teaching Fellow, Ligonier MinistriesAmong all the things that a pastor will do on any given day, he must not lose sight of his one ultimate goal: the sanctification of God's people. This is the heart of God's purpose for Christians.John MacArthur calls pastors to remember what all the countless hours preparing sermons, visiting hospitals, counseling, conducting weddings, and more are all about, even when the finish line seems so far in the distance that they're tempted to give up. He encourages pastors with the power God gives them to place the sanctification of God's people at the center of their ministry.

     There is a Voice calling us as a species back to the Blueprint of our Design. A Voice calling us out of ignorance into an expansive future beyond our wildest dreams. A future beyond the limitations of space and time, the mind and the physical body. A future “Beyond Human”.

    In each case, the words were "infused" into her by her spirit guide Francine, and of course, by God. Granted, these words are a passive mode of prayer, yet the goal is to recharge your spiritual battery so that you'll be able to go out into the world and do God's work. "Over many years of public work, people have often asked me how to pray. My answer is simple, 'Just talk to God, and make your life a living prayer." "These prayers will lift your soul and let you magnify the Lord. They have done so for me and thousands of others. Many miracles have occurred by the power of prayer, and now I want to share these commanding words with you."

    Called to Adoption offers tips, and up-to-date, relevant information every parent considering adoption should know. Readers will identify with author Mardie Caldwell s personal and professional experiences, making this resource a vital handbook as parents take steps to adopt. This book allows hopeful adoptive parents to discover: -The single most important decision to make before beginning any path to adoption. -How to select the right adoption professional. -Creative ideas to fund your adoption. -The proven formula for adoption success. -The shocking need for Christian Adoption. -Encouragement from God s word throughout the adoption process. -How to quickly get started toward adoption. Called to Adoption also outlines the differences between types of adoption and offers step-by-step guidance to adopt safely and successfully. Featuring stories from Caldwell s own adoption experience, as well as from other adoptive parents, this book will prepare adopting parents for the logistic and emotional sides of adoption. This book is recommended for Christians interested in becoming adoptive parents, or who may support those facing an adoption journey, as well as for those who want to understand the need for Christian adoption. As founder and CEO of Lifetime Adoption Center, Caldwell has assisted thousands of families find answers to questions regarding the decision to adopt. This book also includes a special section for families considering the decision about moving from fertility treatments to adoption."

    A simple but powerful book that helps readers develop the faith to see these trials as blessings, rather than curses, ministered by God.

    Yet what happens if we continue to be plagued with spiritual and emotional problems, and the intimacy we long for with Christ seems elusive?What we need, says inner healing expert Charles H. Kraft, is deep-level healing: healing for our whole person--spirit, body, mind, emotions and will. Using a simple, proven process, refined through 25 years of successful ministry, Kraft leads readers step by step through deep-level healing.Once you experience true freedom, you will find the intimacy with Jesus that you desire, and you'll be equipped to help others find this freedom as well.

     *Don't Miss Cherie Hill's latest release: "empty." (Living Full of Faith When Life Drains You Dry) ************************************************************************************** When the storms of life threaten to overcome us, we find ourselves crying out to the heavens, "Lord, don't You care?" As our soul is capsized with heavy silence and we continue to pray for a miracle, God's answer comes in the form of a question, "Where is your faith?" "Be Still" uncovers the profound life-applicable meaning of the miracle, "Jesus Calms the Storm." Through this powerful message, your spirit will be submerged with hope, peace, and comfort, as you find your way to the back of the boat...resting with Jesus. Just like the Disciples, many times you find yourself so overwhelmed by your storm that you look right past the only One who can save you and who is always beside you-Jesus. As you gain a deeper understanding of this great miracle, you will find that when God allows a storm in your life...it comes with great purpose; if you miss the purpose, you may miss God's will for your life. So, let go of your fear by grabbing hold of your faith...let the storms come, and let the waters rise-God is taking you deeper. "Be Still" reveals that there is victorious calming in all of your storms of life, when you learn how to have faith in the One that controls them. "'Be Still' is a healing balm to the soul. My best advice-get this book, use it, and buy another one for your best friend!" -Jim Thomson, M.A., LCPC, author and speaker. "'Be Still' is not a book that you read once, put on your bookshelf, and then forget about. It's a book that doesn't promise quick fixes, or endless sunshine. Instead, it is a lifeline attached to God's Word, designed to help the reader find peace in the midst of each and every storm that comes their way." -Deborah Porter, writer, editor, and radio talk show host. ****BONUS FEATURE**** Read the 1st Chapter of "Beginning at the End" (Finding God When Your World Falls Apart) by Cherie Hill

    The higher we go, the smaller our problems seem. Tenney also teaches the Principle of Magnification: The closer you get to something, the bigger it appears. In other words, worship not only "shrinks" our problems; it also magnifies God in our lives and to others.Worship doesn't really change our problems; it just minimizes their influence over us as we focus on God. He doesn't promise to remove all of our circumstances, but God does assure us that in His presence and from His perspective--we can see things as they really are and not how they appear to be.In the book of Revelation John was instructed to "behold the Lion," but from an earthly perspective John saw only the Lamb. The heavenly perspective reveals that the Lamb is the Lion, the babe of Bethlehem is the "ancient of days," and the dragon is really a weakened lizard. God's eye view is higher than man's.Higher than a bird's eye view, higher than a man's eye view is God's eye view.

    At the end of her life, the reasons for many of her own trials have become clear and joy comes easily. But Roseveare prods herself and her reader to learn to be obedient in the midst of a trial by rejoicing in faith, even if we never understand why God has allowed us to suffer. I am glad that Roseveare left this brief final testament to God's goodness when providence appears to frown. To borrow from the writer of Hebrews: by her faith, she still speaks, even though she is dead.Betsy Childs Howard, Editor at the Gospel Coalition (from book notes)