Book annotation not available for this title.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    (doubling possible.) / 5 ints. or unit set. Recently revived on Broadway to great acclaim, this is the rollicking tale of three down and out troupers who decide to head for Hollywood and try their luck with the newly invented talkies. Due to a series of consistent blunders, the most stupid of the three is carried to pinnacles of fame and fortune until he's literally made a god of the industry. It's a fast paced and wild romp and a marvelous spoof of tinsel land.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

    A satirical poem that intentionally over-dramatizes an incident in which a lock of a woman's hair is cut without her permission.

    13 selections from one of the most popular musicals ever. Includes: All Good Gifts * Bless the Lord * By My Side * Day by Day * Prepare Ye (The Way of the Lord) * and more.

    A composer coming to terms with his genius. And, even though they're separated by 200 years, these two people share an obsession that might, even just for a moment, make time stand still. Drama, memory and music combine to transport you from present-day New York to nineteenth-century Austria in this extraordinary American play about passion, parenthood and the moments of beauty that can transform a life.

    Lyly’s Endymion (1588) represents his famous Euphuistic style at its best and also gives us vintage Lyly as courtier and dramatist. In this love comedy, Lyly retells an ancient legend of the prolonged sleep of the man with whom the moon (Cynthia) fell in love. The fable is piquantly relevant to Queen Elizabeth and her exasperated if adoring courtiers. This edition makes a new and compelling argument for the relevance of Endymion to the threat of the Spanish Armada invasion of 1588 and to the role of the Earl of Oxford in England’s politics of that troubled decade. Full commentary is provided on every aspect of the play, including its philosophical allegory about the relation of the moon to mortal life on earth.

    This foul-mouthed, R&B-singing carnivore promises unending fame and fortune to the down and out Krelborn as long as he keeps feeding it, BLOOD. Over time, though, Seymour discovers Audrey II's out of this world origins and intent towards global domination!

    Having run out of options, former YouTube star Dax Flame must get a job at an ice cream shop in order to make ends meet.

    The public not only found Laurel's serene simpleton and Hardy's pompous buffoon hilarious, but they also thought of them as friends. Laurel and Hardy may have been nitwits, but they were loveable nitwits.Another Nice Mess: The Laurel and Hardy Story explores the lives and careers of Laurel and Hardy. The book examines how the comedians teamed up and it explains why, nearly half a century after their deaths, their films continue to enchant people all over the world.Raymond Valinoti, Jr.. is a resident of Berkeley Heights, NJ. He has a Master's in Library Science from Rutgers University and is a freelance researcher. His articles on film have been published in the magazines Midnight Marquee and Films of the Golden Age. He also writes film reviews for an online news publication, The Alternative Press.

    One act play, Drama. Two wanna-be rock stars await their takeout delivery--or is it their rock-n-roll messiah? An early work by "True West" playwright and actor Sam Shepard. Librarian's Note: No separate publication found at this time. Generally published in collections of Shepard works.