He spoke to his pregnant wife on the telephone before he began his evacuation after the South Tower fell. Sensing something ominous, Pasquale crouched down and huddled into a corner of the stairwell as the 110-story tower came crashing down around him. He survived the tower collapse and woke up in the open air hours later on The Pile, a stack of debris seven stories high. The firemen who rescued Pasquale shared his remarkable story of survival with the media, as did others who cared for him that day. His story became a myth, an urban legend, and an enigma that gave rise to much speculation. Here he tells his story in captivating detail of falling and "surfing' the collapse of the North Tower.Visit www.911surfer.com for more details.

    She began her nursing career as a tuberculosis nurse in Baltimore and then served as an army nurse in Europe during World War I. After that she traveled to Asia where she saw the effects of opium addiction. The Backwash of War (1934) was based on her diaries kept during her time at the front. La Motte speaks of her time in an army hospital in France as periods of boredom interspersed with moments of fright. The Backwash of War is an excellent memoir of war from the viewpoint of a woman army nurse.

    military decoration, from the Civil War through the Vietnam War, and examines what drove them to go so far above and beyond the call of duty. Among the stories is an account of the life of the only woman ever to receive the medal; of an officer who staged a daring escape from a German POW camp in WWI; and of a soldier from the legendary WWII Japanese-American 442nd, who went on to earn the medal in the Korean War. The book tells not only of astonishing military actions but also, significantly, of the recipients' lives before and after their wartime experiences.In his moving commentary, acclaimed 60 Minutes reporter Mike Wallace places these actions in historical context and relates his own personal experiences in WWII and as a journalist covering recent wars. He also meditates on the meaning of courage and shows what we can all learn from these extraordinary individuals."The President may award, and present in the name of Congress, a medal of honor of appropriate design, with ribbons and appurtenances, to a person who, while a member of the Army, Navy, or Air Force distinguished himself conspicuously by gallantry and intrepidity at the risk of his life above and beyond the call of duty." --The United States Congress

    

    The Doctors Mayo (Minnesota)

    Mary Roach dodges hostile fire with the U.S. Marine Corps Paintball Team as part of a study on hearing loss and survivability in combat. She visits the fashion design studio of U.S. Army Natick Labs and learns why a zipper is a problem for a sniper. She visits a repurposed movie studio where amputee actors help prepare Marine Corps medics for the shock and gore of combat wounds. At Camp Lemmonier, Djibouti, in east Africa, we learn how diarrhea can be a threat to national security. Roach samples caffeinated meat, sniffs an archival sample of a World War II stink bomb, and stays up all night with the crew tending the missiles on the nuclear submarine USS Tennessee. She answers questions not found in any other book on the military: Why is DARPA interested in ducks? How is a wedding gown like a bomb suit? Why are shrimp more dangerous to sailors than sharks? Take a tour of duty with Roach, and you’ll never see our nation’s defenders in the same way again.

    Army’s 240th Assault Helicopter Company and Green Beret staff sergeant Roy Benavidez, who risked everything to rescue a Special Forces team trapped behind enemy linesIn Legend, acclaimed bestselling author Eric Blehm takes as his canvas the Vietnam War, as seen through a single mission that occurred on May 2, 1968. A twelve-man Special Forces team had been covertly inserted into a small clearing in the jungles of neutral Cambodia—where U.S. forces were forbidden to operate. Their objective, just miles over the Vietnam border, was to collect evidence that proved the North Vietnamese Army was using the Cambodian sanctuary as a major conduit for supplying troops and materiel to the south via the Ho Chi Minh Trail. What the team didn’t know was that they had infiltrated a section of jungle that concealed a major enemy base. Soon they found them¬selves surrounded by hundreds of NVA troops, under attack, low on ammunition, and stacking the bodies of the dead as cover in a desperate attempt to survive the onslaught.When Special Forces staff sergeant Roy Benavidez heard the distress call, he jumped aboard the next helicopter bound for the combat zone without hesitation. Orphaned at the age of seven, Benavidez had picked cotton alongside his family as a child and dropped out of school as a teen before joining the Army. Although he was grievously wounded during his first tour of duty in Vietnam and told he would never walk again, Benavidez fought his way back—ultimately earning his green beret.What followed would become legend in the Special Operations community. Flown into the foray of battle by the courageous pilots and crew of the 240th Assault Helicopter Company, Benavidez jumped from the hovering aircraft and ran nearly 100 yards through withering enemy fire. Despite being immediately and severely wounded, Benavidez reached the perimeter of the decimated team, provided medical care, and proceed¬ed to organize an extraordinary defense and rescue. During the hours-long battle, he was bayoneted, shot, and hit by grenade shrapnel more than thirty times, yet he refused to abandon his efforts until every survivor was out of harm’s way.

    Kennedy of Massachusetts. Through ability, hard work, and dedication, Burke rose in the next four years to become one of the Senator's closest staff members. In 1977 he was made Kennedy's personal assistant; after his appointment in 1978 as administrative assistant - the youngest in the Senate - he came to know Edward M. Kennedy perhaps more intimately than anyone outside the closed circle of the Senator's family. He was often the last to see the Senator at night and the first to see him in the morning. This book is the account of what Richard Burke witnessed and experienced during his decade at the Senator's right hand. It is neither a full biography nor an examination of Kennedy's long career in government. Rather, it is the history of a young man who shared the Senator's professional and personal lives during a time marked by exhilarating public achievements and tragic secret misconduct. His story is not only the chronicle of a shattered idol, but of Richard Burke's own fall from grace, and eventual recovery. Burke does not shrink from confronting his own faults, and he agrees with the Senator: It is time for him to confront his.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    Buell examines three pairs of commanders from the North and South, who met each other in battle. Following each pair through the entire war, the author reveals the human dimensions of the drama and brings the battles to life. 38 b&w photos.From the Hardcover edition.

     When the marines -- or "jarheads," as they call themselves -- were sent in 1990 to Saudi Arabia to fight the Iraqis, Swofford was there, with a hundred-pound pack on his shoulders and a sniper's rifle in his hands. It was one misery upon another. He lived in sand for six months, his girlfriend back home betrayed him for a scrawny hotel clerk, he was punished by boredom and fear, he considered suicide, he pulled a gun on one of his fellow marines, and he was shot at by both Iraqis and Americans. At the end of the war, Swofford hiked for miles through a landscape of incinerated Iraqi soldiers and later was nearly killed in a booby-trapped Iraqi bunker. Swofford weaves this experience of war with vivid accounts of boot camp (which included physical abuse by his drill instructor), reflections on the mythos of the marines, and remembrances of battles with lovers and family. As engagement with the Iraqis draws closer, he is forced to consider what it is to be an American, a soldier, a son of a soldier, and a man. Unlike the real-time print and television coverage of the Gulf War, which was highly scripted by the Pentagon, Swofford's account subverts the conventional wisdom that U.S. military interventions are now merely surgical insertions of superior forces that result in few American casualties. Jarhead insists we remember the Americans who are in fact wounded or killed, the fields of smoking enemy corpses left behind, and the continuing difficulty that American soldiers have reentering civilian life. A harrowing yet inspiring portrait of a tormented consciousness struggling for inner peace, Jarhead will elbow for room on that short shelf of American war classics that includes Philip Caputo's A Rumor of War and Tim O'Brien's The Things They Carried, and be admired not only for the raw beauty of its prose but also for the depth of its pained heart.

    As corporations seek to save money and government agencies aim to increase constituent access, minimum qualifications for the guardians of our nation’s healthcare continue to decline—with deadly consequences. This is a story that has not yet been told, and one that has dangerous repercussions for all Americans.

    on November 21, 1970, more than one hundred U.S. war planes shattered the dark calm of the skies over Hanoi. Their mission: rescue sixty-one American POWs from Son Tay prison. Less than thirty minutes later, the raid was over, but no Americans had been rescued. The prisoners had been moved from Son Tay four and a half months earlier and that wasn’t all. Part of the raiding force landed at the wrong compound, a “school” bristling with enemy soldiers, but the soldiers weren’t Vietnamese . . . Replete with fascinating insights into the workings of high-level intelligence and military command, The Raid is Benjamin Schemmer’s unvarnished account of the courageous mission that was quickly labeled an intelligence failure by Congress and a Pentagon blunder by the world press. Determined to ferret out the truth, Schemmer uncovers one of the CIA’s most carefully guarded secrets. From the planning and live-fire rehearsals to the explosive reactions of the Joint Chiefs of Staff watching the drama unfold to the aftermath as the White House and Pentagon struggled for damage control, Schemmer tackles the tough questions. What really happened during the twenty-seven minutes the raiders spent on the ground? Did the CIA know the whole time that the Americans were gone? Had the Agency in fact been responsible for the POWs being moved? And perhaps most intriguing, why was the rescue—though it never freed a single prisoner—not a failure after all?

    It was a battle that pitted Five hundred 1st Infantry Division soldiers against 800 to 2000 Viet Cong from the 271st Regiment. The bloody clash took the lives of 39 Americans and seriously wounded 150 more. It is the minute by minute story of what happened that day in the steamy jungle and the story of the men who fought so valiantly to survive the ambush. It is the story of the loved ones left behind and the wounded who struggled to become whole again. It's a story that is the result of talking to many of the survivors of the battle and the wives, brothers, sisters, or friends of those who were there when over 8000 artillery rounds rained down around LZ X-Ray to dislodge the entrenched Viet Cong. June 17, 1967 is a story of war, men, and the loved ones. It is the story of the youth, culture and happenings that made the battle of Xom Bo II such an enigma for the summer of love in 1967. It is an angry story and a healing story that will bring feelings to the surface and tear at your heart.

    In this volume Chomsky convincingly argues that humanitarianism was not the moving force behind NATO's intervention in Yugoslavia, and that there, as in East Timor, strategic concerns were dominant and the fate of civilian populations incidental.Author Biography: Noam Chomsky is Institute Professor in the Department of Linguistics and Philosophy at the Massachusetts Institute of Technology. He is the author of many books including American Power and the New Mandarins, Manufacturing Consent (with Ed Herman), Deterring Democracy, Year 501, World Orders Old and New, Powers and Prospects, Profits over People, and The New Military Humanism: Lessons of Kosovo.