Meet Karl (the Joker), Boris (the Gladiator), Miss Winnifred Hardbottle, Buddy (the Little Whittler) and many more.

    Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's * Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members * Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library * Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance

    We do this so often that we have made the most famous search engine a verb: we Google it—“Japan population” or “Nobel Peace Prize” or “poison ivy” or whatever we want to know. But knowing how to Google something doesn't make us search experts; there's much more we can do to access the massive collective knowledge available online. In The Joy of Search, Daniel Russell shows us how to be great online researchers. We don't have to be computer geeks or a scholar searching out obscure facts; we just need to know some basic methods. Russell demonstrates these methods with step-by-step searches for answers to a series of intriguing questions—from “what is the wrong side of a towel?” to “what is the most likely way you will die?” Along the way, readers will discover essential tools for effective online searches—and learn some fascinating facts and interesting stories.Russell explains how to frame search queries so they will yield information and describes the best ways to use such resources as Google Earth, Google Scholar, Wikipedia, and Wikimedia. He shows when to put search terms in double quotes, how to use the operator (*), why metadata is important, and how to triangulate information from multiple sources. By the end of this engaging journey of discovering, readers will have the definitive answer to why the best online searches involve more than typing a few words into Google.

    In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. Empathy and understanding, along with specific actionable advice that's drawn from experience, makes all the difference in working with this group.In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials. Filled with to-the-point guidance that will help front line public library staff and managers understand and serve this population better, this resource:• includes facts about homelessness every librarian should know;• debunks widespread myths about these individuals, explaining how they see themselves, what issues they struggle with, and how libraries can shift towards supporting them;• shares de-escalation techniques like showing respect, ways to avoid making things personal, and using proper body language;• walks readers through dealing with common issues like a sleeping patron, questionable hygiene, offensive behavior, and asking a patron to leave; and• advises on how to provide backup to a colleague and when to call the police.Filled with real life stories that illustrate the effectiveness of Dowd's approach, this one-of-a-kind guide will empower library staff to treat homeless individuals with dignity.

    Drawing heavily upon the women's studies literature where the concept first appears, Accardi defines and describes recurring themes for feminist teachers: envisioning the classroom as a collaborative, democratic, transformative site; consciousness raising about sexism and oppression; ethics of care in the classroom; and the value of personal testimony and lived experience as valid ways of knowing. Framing these concepts in the context of the limits of library instruction--so often a 50 minute one-shot bound by ACRL-approved cognitive learning outcomes--Accardi invites a critical examination of the potential for feminist liberatory teaching methods in the library instruction classroom. This book is Number 3 in the Litwin Books Series on Gender and Sexuality in Information Studies, Emily Drabinski, Series Editor.

    Long before the advent of computers, human beings were collecting, storing, and organizing information: from Ice Age taxonomies to Sumerian archives, Greek libraries to Dark Age monasteries.Today, we stand at a precipice, as our old systems struggle to cope with what designer Richard Saul Wurman called a "tsunami of data." With some historical perspective, however, we can begin to understand our predicament not just as the result of technological change, but as the latest chapter in an ancient story that we are only beginning to understand.Spanning disciplines from evolutionary theory and cultural anthropology to the history of books, libraries, and computer science, writer and information architect Alex Wright weaves an intriguing narrative that connects such seemingly far-flung topics as insect colonies, Stone Age jewelry, medieval monasteries, Renaissance encyclopedias, early computer networks, and the World Wide Web. Finally, he pulls these threads together to reach a surprising conclusion, suggesting that the future of the information age may lie deep in our cultural past.

    It has been expanded and improved with: - Easy ways to create "read alike" lists, identifying what else is "like" a favorite book- Practical guidelines for conducting the advisory interview so it's a comfortable exchange- Confidence-boosting tactics for drawing on reviews to make recommendations- Methods for incorporating nonfiction into the discussion- More resources and online tools

    This new edition has been completely updated ad expanded to include crucial new information on digital records, encoded arcival description (EAD), copyright issues, post-9/11 security concerns, international perspectives on tuse issues--content that makes this manual essential for archivists of all backgrounds. Setting up archives, appraisal and accessioning, acquisition strategies and policies, arrangement description, reference and access, preservation, and electronic records are just some of the topics covered in both theory and practice in this clear, comprehensive, ad practial guide.

    John Seely Brown and Paul Duguid argue that the gap between digerati hype and end-user gloom is largely due to the "tunnel vision" that information-driven technologies breed. We've become so focused on where we think we ought to be--a place where technology empowers individuals and obliterates social organizations--that we often fail to see where we're really going.The Social Life of Information shows us how to look beyond our obsession with information and individuals to include the critical social networks of which these are always a part.

    Lots of suspense, mystery, and romance. No cliffhangers! Protecting Faun When Faun moves away from the big city to start up her very own cafe in the middle of nowhere, she thinks she's left her stalker behind her. Her sister doesn't think so and employs the local security firm to watch over things. When thinks start getting broken and Faun believes she is being watched, she becomes grateful for the steady, confident presence of Randal Brookland, owner of Brookland security. Randal becomes sure that what is hunting Faun isn't human. It's a good thing that he isn't human either. Can this cowboy werewolf protect the woman that he comes to love? Bear Dreams Growing up, Tiffany Bowman wanted for nothing. But she desperately wanted to make a name for herself outside of her father's business of selling artifacts as unique as they are rare. When her father recieves a blackmail note that shows Tiffany is in the cross hairs Orson has to take on the job of keeping her safe. Orson, werebear and former military, can't keep memories of his old unit being taken out at bay. Can he keep the woman he doesn't want to like safe? Can he admit to himself that he is falling for this princess of fashion? In the Eye of the Tiger Leon Nmir loves women, and they love him too, but when prickly detective Eloise Barlow gets under his skin he realizes that no one but her will do. Eloise has no interest in repeating a one night incident with Leon, even when it becomes clear that single night is going to give her nine months of problems, nameless becoming princess of the Nmir Tiger Clan. When a vengeful Oni targets Eloise Leon must put every skill he has as an agent of security to work to keep the woman he is falling in love with safe. Siren's Song All Serena has ever wanted to do was sing. She knows that being a hopeful star comes with risks, and even takes the weird messages she gets after achieving some social media notoriety in stride. But can she handle it when her own strange musical gifts start to awaken? Uther has spent a millennia as a dragon trapped in a human body, with his gifts limited by a witches curse. Will being half the dragon he was be enough to keep the naggingly charming Serena safe while a super fan becomes criminally obsessed? The Raven's Heart When Adelle Harper loses her job as the top CEO of Harper Industries she thinks it's the worst thing that could happen. That is, of course, until someone starts writing strange symbols and leaving dead animals in her upper New York home. Adelle has to turn to biker bad boy Bran Quinn to keep her safe when her life turns from the mundane to the magical. Who is trying to kill her? And can they stop it in time?

    Written and designed to reflect the way people read today, this book is structured to quickly impart simple and cost-effective ideas on marketing your library.

    Written as a comprehensive, facts-only approach for students and their instructors, this lucid text offers an abundance of examples to illustrate how to use children's literature in the classroom, providing a sound foundation for beginning survey courses at the undergraduate and graduate levels. The Sixth Edition of this best-selling book by well-known authors Carol Lynch-Brown and Carl Tomlinson has been heavily reorganized and includes three parts to allow flexibility and ease of use to professors and students--the organization is perfectly tailored to college courses. The chapters in Part One cover current trends and the introductory material students need in order to begin selecting, reading, and evaluating children's trade books. Part Two defines and describes specific genres of literature and discusses the types of books that fall within the categories. The chapters comprising Part Three present curriculum and teaching strategies.

    But climate change accelerates out of control. As her old world disintegrates, Dee teams up to help build a new one."Climate change. Government surveillance. Societal breakdown. Sounds like a real downer, right? It's not, thanks to its determined, witty narrator. She's instantly relatable." - Amazon reviewBook 1: End GameAs the U.S. unravels, media and corporation offer a shining grail of salvation: to be one of the select few to secure safety in an ark. Dee Baker's Fortune 100 media job promises her an ark berth, and for backup she's dating fun and wealthy ark-itect Adam. But fellow gardener and neighbor Zack plans to make his stand outside the arks. Dee needs to choose whether to protect herself, or risk it all to help others. Trying to have it both ways could be the riskiest gambit of all.Book 2: Project ReunionWhen Ebola strikes, the Calm Act surrounds New York City with armed borders. That assumes the rest of the Northeast is OK with letting millions die, in order to save themselves. Dee Baker and partner set out to prove otherwise and mobilize the Northeast to save New York, though the doing may tear them apart.Book 3: Martial LawlessWhen a martial law leader is murdered in Pittsburgh, Dee Baker and partner are dispatched to investigate. Plagued by tornados, and isolated under the Calm Act, Pittsburgh has gone rogue, its religious factions out of control, and it's up to Dee and crew what to do about it. But the forces afoot are darker than they imagined. And Dee's about to fall into their trap.If you enjoy vivid characters, compelling world-building, and page-turning action, you'll love Ginger Booth's day-after-tomorrow Calm Act series.

    Bowker and Susan Leigh Star explore the role of categories and standards in shaping the modern world. In a clear and lively style, they investigate a variety of classification systems, including the International Classification of Diseases, the Nursing Interventions Classification, race classification under apartheid in South Africa, and the classification of viruses and of tuberculosis.The authors emphasize the role of invisibility in the process by which classification orders human interaction. They examine how categories are made and kept invisible, and how people can change this invisibility when necessary. They also explore systems of classification as part of the built information environment. Much as an urban historian would review highway permits and zoning decisions to tell a city's story, the authors review archives of classification design to understand how decisions have been made. Sorting Things Out has a moral agenda, for each standard and category valorizes some point of view and silences another. Standards and classifications produce advantage or suffering. Jobs are made and lost; some regions benefit at the expense of others. How these choices are made and how we think about that process are at the moral and political core of this work. The book is an important empirical source for understanding the building of information infrastructures.

    * How to plan, implement, and analyze assessment projects. * Twelve case studies that detail the real-life classroomexperiences of teachers carrying out successful classroomassessment projects. * Fifty classroom assessment techniques * Step-by-step procedures for administering the techniques * Practical advice on how to analyze your data Order your copy today.