Like a diamond in the rough, all of the kids who killed were tough and protected on the outside while hiding a glimmer of promise inside. For many of these children, the Thomases were their last hope. With the guidance of this courageous family, their stories of survival and victory break the unwritten code of silence about children without a conscience. Through therapeutic intervention comes the spellbinding metamorphosis of nine children. Although it stems from the deepest of human suffering, each shining triumph will leave you uplifted and celebrating life.

    The emotions of women from different places and their sentiments with these sentiments a new eras story is woven in vivid shades.

    These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences"

    The stories that make up Why Buildings Fall Down are in the end very human ones, tales of the interaction of people and nature, of architects, engineers, builders, materials, and natural forces all coming together in sometimes dramatic (and always instructive) ways.

    As cities begin thinking of themselves as engaged in a relationship with their citizens, and citizens begin to consider their emotional connections with their places, we open up new possibilities in community, social and economic development by including the most powerful of motivators-the human heart-in our toolkit of city-making. The book explores what makes cities lovable, what motivates ordinary citizens to do extraordinary things for their places and how some cities, such as New Orleans, Detroit, and Cleveland are using that energy to fill in the gaps that "official" city makers have left as resources have disappeared. Meet those amazing people who are truly "in love" with their cities and learn how they are key to the future development of our communities. Praise for the book: What Kageyama has done is to introduce the vital piece into the urban discussion-- the matter of love; the piece without which all city building must fail, for "love" the corner stone of civic citizenship. It takes some bravura and acumen to champion the subject of love in the urban forum that wants to quantify, when only love qualifies and justifies the discussion of cities. Mr. Kageyama goes one step further. He provides precious indicators. Many city thinkers will follow suit, but for the time being, this is the essential book.Pier Giorgio Di Cicco Poet Laureate Emeritus, Toronto, Ontario Author of Municipal Mind: Manifestos for The Creative CityFor the Love of Cities succeeds in putting an exclamation point on the exceptional value of deepening the relationship that city dwellers feel for their neighborhoods by adding amenities such as parks, outdoor cafes, art galleries, trees, flowers and even sidewalks to create a meaningful sense of place. It also explores the often hidden added value of creative entrepreneurs in creating a sense of place that attracts, nurtures and retains citizens.The book is a love note from Author Peter Kageyama to cities everywhere that will prompt you to more closely examine your own relationship with where you live, work and play.Diane Egner Publisher and Managing Editor, 83 Degrees Media Former Book Editor, The Tampa TribuneFor the Love of Cities is a must read for city changemakers. Jeff Slobotski Silicon Prairie News & Founder, Big OmahaPeter has captured something very important... love. When we love a city, we are committed to it, we engage with it, we care for it, we give our best to it. A city that is loved also gives back. It makes those who live there feel enriched. And so you have a virtuous cycle.Charles Landry Author of The Creative City: A Toolkit for Urban Innovators and The Art of City Making

    "Corporate Finance For Dummies" introduces you to the practices of determining an operating budget, calculating future cash flow, and scenario analysis in a friendly, un-intimidating way that makes comprehension easy."Corporate Finance For Dummies" covers everything you'll encounter in a course on corporate finance, including accounting statements, cash flow, raising and managing capital, choosing investments; managing risk; determining dividends; mergers and acquisitions; and valuation.Serves as an excellent resource to supplement coursework related to corporate financeGives you the tools and advice you need to understand corporate finance principles and strategiesProvides information on the risks and rewards associated with corporate finance and lendingWith easy-to-understand explanations and examples, "Corporate Finance For Dummies" is a helpful study guide to accompany your coursework, explaining the tough stuff in a way you can understand.