It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    The Web is awash in Ruby code that is now virtually impossible to change or extend. This text helps you solve that problem by using powerful real-world object-oriented design techniques, which it thoroughly explains using simple and practical Ruby examples. Sandi Metz has distilled a lifetime of conversations and presentations about object-oriented design into a set of Ruby-focused practices for crafting manageable, extensible, and pleasing code. She shows you how to build new applications that can survive success and repair existing applications that have become impossible to change. Each technique is illustrated with extended examples, all downloadable from the companion Web site, poodr.info. The first title to focus squarely on object-oriented Ruby application design, Practical Object-Oriented Design in Ruby will guide you to superior outcomes, whatever your previous Ruby experience. Novice Ruby programmers will find specific rules to live by; intermediate Ruby programmers will find valuable principles they can flexibly interpret and apply; and advanced Ruby programmers will find a common language they can use to lead development and guide their colleagues. This guide will help you Understand how object-oriented programming can help you craft Ruby code that is easier to maintain and upgrade Decide what belongs in a single Ruby class Avoid entangling objects that should be kept separate Define flexible interfaces among objects Reduce programming overhead costs with duck typing Successfully apply inheritance Build objects via composition Design cost-effective tests Solve common problems associated with poorly designed Ruby code

    When Ruby first burst onto the scene in the Western world, the Pragmatic Programmers were there with the definitive reference manual, Programming Ruby: The Pragmatic Programmer's Guide.Now in its second edition, author Dave Thomas has expanded the famous Pickaxe book with over 200 pages of new content, covering all the improved language features of Ruby 1.8 and standard library modules. The Pickaxe contains four major sections:An acclaimed tutorial on using Ruby.The definitive reference to the language.Complete documentation on all built-in classes, modules, and methodsComplete descriptions of all 98 standard libraries.If you enjoyed the First Edition, you'll appreciate the expanded content, including enhanced coverage of installation, packaging, documenting Ruby source code, threading and synchronization, and enhancing Ruby's capabilities using C-language extensions. Programming for the World Wide Web is easy in Ruby, with new chapters on XML/RPC, SOAP, distributed Ruby, templating systems, and other web services. There's even a new chapter on unit testing.This is the definitive reference manual for Ruby, including a description of all the standard library modules, a complete reference to all built-in classes and modules (including more than 250 significant changes since the First Edition). Coverage of other features has grown tremendously, including details on how to harness the sophisticated capabilities of irb, so you can dynamically examine and experiment with your running code. Ruby is a wonderfully powerful and useful language, and whenever I'm working with it this book is at my side --Martin Fowler, Chief Scientist, ThoughtWorks

    Microsoft's new F# is a true functional language and C# uses functional language features for LINQ and other recent advances.Real-World Functional Programming is a unique tutorial that explores the functional programming model through the F# and C# languages. The clearly presented ideas and examples teach readers how functional programming differs from other approaches. It explains how ideas look in F#-a functional language-as well as how they can be successfully used to solve programming problems in C#. Readers build on what they know about .NET and learn where a functional approach makes the most sense and how to apply it effectively in those cases.The reader should have a good working knowledge of C#. No prior exposure to F# or functional programming is required.Purchase of the print book comes with an offer of a free PDF, ePub, and Kindle eBook from Manning. Also available is all code from the book.

    But you don't need to commit every XML syntax, API, or XSLT transformation to memory; you only need to know where to find it. And if it's a detail that has to do with XML or its companion standards, you'll find it--clear, concise, useful, and well-organized--in the updated third edition of XML in a Nutshell.With XML in a Nutshell beside your keyboard, you'll be able to: Quick-reference syntax rules and usage examples for the core XML technologies, including XML, DTDs, Xpath, XSLT, SAX, and DOM Develop an understanding of well-formed XML, DTDs, namespaces, Unicode, and W3C XML Schema Gain a working knowledge of key technologies used for narrative XML documents such as web pages, books, and articles technologies like XSLT, Xpath, Xlink, Xpointer, CSS, and XSL-FO Build data-intensive XML applications Understand the tools and APIs necessary to build data-intensive XML applications and process XML documents, including the event-based Simple API for XML (SAX2) and the tree-oriented Document Object Model (DOM) This powerful new edition is the comprehensive XML reference. Serious users of XML will find coverage on just about everything they need, from fundamental syntax rules, to details of DTD and XML Schema creation, to XSLT transformations, to APIs used for processing XML documents. XML in a Nutshell also covers XML 1.1, as well as updates to SAX2 and DOM Level 3 coverage. If you need explanation of how a technology works, or just need to quickly find the precise syntax for a particular piece, XML in a Nutshell puts the information at your fingertips.Simply put, XML in a Nutshell is the critical, must-have reference for any XML developer.

    Now he's sharing his collection of antipatterns--the most common errors he's identified in those thousands of requests for help. Most developers aren't SQL experts, and most of the SQL that gets used is inefficient, hard to maintain, and sometimes just plain wrong. This book shows you all the common mistakes, and then leads you through the best fixes. What's more, it shows you what's behind these fixes, so you'll learn a lot about relational databases along the way. Each chapter in this book helps you identify, explain, and correct a unique and dangerous antipattern. The four parts of the book group the anti​patterns in terms of logical database design, physical database design, queries, and application development. The chances are good that your application's database layer already contains problems such as Index Shotgun, Keyless Entry, Fear of the Unknown, and Spaghetti Query. This book will help you and your team find them. Even better, it will also show you how to fix them, and how to avoid these and other problems in the future. SQL Antipatterns gives you a rare glimpse into an SQL expert's playbook. Now you can stamp out these common database errors once and for all. Whatever platform or programming language you use, whether you're a junior programmer or a Ph.D., SQL Antipatterns will show you how to design and build databases, how to write better database queries, and how to integrate SQL programming with your application like an expert. You'll also learn the best and most current technology for full-text search, how to design code that is resistant to SQL injection attacks, and other techniques for success.

    This includes further education, adult and community learning, work-based learning, the forces and offender learning and skills. It is easy to read with plenty of practical activities and examples throughout and the content is fully linked to the Teacher Training Standards. Please note: This book has since been updated to reflect the new title of the qualification: The Award in Education and Training.The qualification unit content contained in the appendices has since changed, and some legislation mentioned in the book has been updated.

    Thanks to it, you will be able to UNLEASH the full power of your Amazon Echo, Echo Dot and Amazon Tap. AND you will find my email address at the end of the book, so feel free to ask me any questions you might have about Alexa. What is Amazon Echo Dot and Alexa Let me help you figure out what this this exciting technology is all about, so you can enjoy it too! Amazon Echo is a speaker connected to the internet that you can control with your voice. Alexa is the built-in vocal assistant of Amazon Echo. Alexa lets you play music, control your lights, ask for the weather and more. What you will learn: Step-by-step instructions on how to set up your device Get to know about all the things that Amazon Echo can do Get customized News, Traffic and Weather updates Connect your Google Calendar to your device Everything you need to know about Alexa in a single HIGH-QUALITY book Stream music from your favorite audio sources: iPhone, Android, Spotify, Amazon Music, Pandora, iHeartRadio, TuneIn Get ACTIONABLE ADVICE on how to build your smart home Control your lights, TV and room temperature with your voice Explore the complete list of Alexa-enabled devices organized per category Have fun by playing with 500 Easter Eggs Learn How IFTTT and Yonomi help you to better control your home Get to know the 20 most useful Alexa Skills Learn how Amazon Echo was created Written By An Alexa Lover For (future) Alexa Lovers How to troubleshoot your Echo Learn how Alexa works behind the scenes Explore the future of Alexa And much, much more! This is the only Amazon Echo book you will ever need Get your copy today! This book will save you hours figuring out how Echo works. I am sharing all my hacks so you can go from Beginner to Expert in an hour. I wish that upon reading this book, you will realise this exciting times that we live in. That you will see all the possibilities that the Amazon Echo has to offer. The time for innovation is now, and it is up to you to enjoy it now. Through the book, you will come to see Echo for what it is and what it can be. I am exploring in depth numerous topics such as Playing Music, Building your Smart Home, Using Alexa Skills and more. This book will help save you many hours trying to figure out what the Echo can do. Bonus Sign up to my free weekly newsletter to get the best new Alexa Skills in your inbox. Table of Contents 1. Preface 2. The Genesis of Amazon Echo 3. How Does Alexa Work? 4.

    Doing something that’s genuinely better is very hard.” —Jony IveIn 1997, Steve Jobs returned to Apple as CEO with the unenviable task of turning around the company he had founded. One night, Jobs discovered a scruffy British designer toiling away at Apple’s corporate headquarters, surrounded by hundreds of sketches and prototypes. It was then that Jobs realized he had found a talent who could reverse the company’s long decline.That young designer was Jony Ive. Jony Ive’s collaboration with Jobs would produce some of the world’s most iconic technology products, including the iMac, iPod, iPad, and iPhone. The designs have not only made Apple a hugely valuable company, they’ve overturned entire industries, built a loyal fan base, and created a globally powerful brand. Along the way, Jony Ive has become the world’s leading technology innovator, won countless design awards, earned a place on the 2013 Time 100 list, and was even knighted for his “services to design and enterprise.”Yet despite his triumphs, little is known about the shy and soft-spoken whiz whom Jobs referred to as his “spiritual partner” at Apple. Jony Ive reveals the true story of Apple’s real innovator-in-chief.Leander Kahney, the bestselling author of Inside Steve’s Brain, offers a detailed portrait of a creative genius. He shows us how Jony Ive went from an English art school student with dyslexia to the man whose immense insights have altered the pattern of our lives. From his early interest in industrial design, fostered by his designer father, through his education at Newcastle Polytechnic and meteoric rise at Apple, we discover the principles and practices that he developed to become the designer of his generation.Based on interviews with Jony Ive’s former colleagues and Kahney’s own familiarity with the world of Apple, this book gives insight into how Jony Ive (now senior vice president of design) has redefined the ways in which we work, entertain, and communicate with one another.

    Instead of hard-coding dependencies, such as specifying a database driver, you inject a list of services that a component may need. The services are then connected by a third party. This technique enables you to better manage future changes and other complexity in your software.About this BookDependency Injection in .NET introduces DI and provides a practical guide for applying it in .NET applications. The book presents the core patterns in plain C#, so you'll fully understand how DI works. Then you'll learn to integrate DI with standard Microsoft technologies like ASP.NET MVC, and to use DI frameworks like StructureMap, Castle Windsor, and Unity. By the end of the book, you'll be comfortable applying this powerful technique in your everyday .NET development.This book is written for C# developers. No previous experience with DI or DI frameworks is required. Purchase of the print book comes with an offer of a free PDF, ePub, and Kindle eBook from Manning. Also available is all code from the book. Winner of 2013 Jolt Awards: The Best Books—one of five notable books every serious programmer should read.What's InsideMany C#-based examplesA catalog of DI patterns and anti-patternsUsing both Microsoft and open source DI frameworksTabel of ContentsPART 1 PUTTING DEPENDENCY INJECTION ON THE MAPA Dependency Injection tasting menuA comprehensive exampleDI ContainersPART 2 DI CATALOGDI patternsDI anti-patternsDI refactoringsPART 3 DIY DIObject CompositionObject LifetimeInterceptionPART 4 DI CONTAINERSCastle WindsorStructureMapSpring.NETAutofacUnityMEF

    It is also a crucial discipline to help you get the most out of in-person events such as conferences and networking opportunities where the key to a successful outcome often lies in your personal brand standing out.Given the explosion in use of digital and social media over the past few years, the internet has presented professionals with a magnificent opportunity to help their expertise become more discoverable, sharable and memorable through their personal brands.Personal Branding Benefits Your Business by:Establishing Credibility & Thought LeadershipGrowing Your NetworkAttracting New OpportunitiesIncreasing SalesHelping You Reach Your Business GoalsWho is this book for?CEOs, Executives, and Business Owners who want to position themselves as industry thought leaders and stand out from the competition.Individual Contributors & Academics who want to get ahead in their careers and want to understand how to have their expertise and experience be more discoverable.HR & Training Managers who want to understand personal branding to help train employees on social media branding and social selling.PR Agencies & Exec Comms Managers who need inspiration and training on personal branding strategies for their clients, CEOs, or themselves.About Mel CarsonMel Carson is Founder of Delightful Communications and former Digital Marketing Evangelist at Microsoft. He speaks and writes about personal branding at conferences and for publications all over the world. He previously co-wrote Pioneers of Digital: Success Stories from Leaders in Advertising, Marketing, Search and Social and has had his wisdom featured in Forbes, Fast Company, GQ, QZ.com, USA Today and he regularly writes as a business columnist for Entrepreneur.com.For more on Mel Carson visit http://www.MelCarson.com and http://www.DelightfulCommunications.com

    Victory, after all, could come down to choosing between the supposed sleeper and the overrated prospects who won't be able to fool people in the Show like they have down on the farm.    Nearly every major-league team has sought the advice of current or former Prospectus writers, and readers of Baseball Prospectus 2014 will understand what all those fans have been raving about. "If you're a baseball fan and you don't know what BP is, you're working in a mine without one of those helmets with the lights on it."—Keith Olbermann "The first time I saw the PECOTA projections, I realized that someone out there understood." —Jeff Luhnow, General Manager, Houston Astros "For me, every year baseball begins with the big, brilliant, beautiful book you are holding in your hands right now."—Joe PosnanskiBaseball Prospectus 2013 correctly predicted:*Disappointing performances by Albert Pujols, Dan Haren, Michael Bourn, Justin Upton, and Tommy Hanson.*Breakouts by Paul Goldschmidt, Freddie Freeman, Kyle Seager, Matt Moore, Shelby Miller, and Jason Kipnis, as well as bounceback seasons from Jayson Werth and Shin-Soo Choo.*That Max Scherzer would be a Cy Young contender and Michael Wacha ace-in-waiting for the Cardinals.*That Wil Myers would be a middle-of-the-order bat for Tampa Bay and Josh Donaldson would finally win the Rich Harden trade for the A's.*That CC Sabathia's velocity drop could be a problem, but Felix Hernandez's would not be. *That Joaquin Benoit, Kenley Jansen, and Koji Uehara were better bullpen bets than pre-season closer picks Bruce Rondon, Brandon League, and Joel Hanrahan.

    

    From teaching you the basics to exploring the stages of the cycle of photography, Silber makes it easy for you to master the art form and create stunning pictures.Valuable photography tips from thousands of hours of interviews with professional photography masters: "What makes this book so powerful is that I have been able to distill from my 1,000s of hours of interviews with top photographers high level knowledge, that would take decades to acquire ― but I have presented this knowledge in a way that even a new photographer can grasp and put right to work. If someone applies themselves and rolls up their sleeves, with this handbook, they can become an excellent photographer and make photographs that they and others will love." You will learn valuable insights from the professional photography masters: • beginner photography tips • amateur photography tips • landscape photography tips • wedding photography tips • lifestyle photography tips • sports photography tips • animal photography tips • portrait photography tips • still life photography tips • iPhone photography tips Photography and the technology associated with it is constantly evolving, but the fundamentals remain the same. Advancing Your Photography will help to bring you the joy and satisfaction of a lifetime of pursuing the art of photography.Advancing Your Photography features: • Top tips for making outstanding photographs from iconic photographers and many other leading professional photography masters of today. • Numerous step-by-step examples • Guidance on training your eye to see composition with emotional impact • Tips on mastering the key points of operating your camera like a pro • Secrets to processing your images to professional standards • Compact design that will easily fit in your camera bag

    This hands-on guide shows you how to get the most out of this free and powerful tool -- whether you're new to Google Analytics or have been using it for years.Google Analytics shows you how to track different market segments and analyze conversion rates, and reveals advanced techniques such as marketing-campaign tracking, a valuable feature that most people overlook. And this practical book not only provides complete code samples for web developers, it also explains the concepts behind the code to marketers, managers, and others on your team.Discover exactly how the Google Analytics system worksLearn how to configure the system to measure data most relevant to your business goalsTrack online marketing activities, including cost-per-click ads, email, and internal campaignsTrack events -- rather than page views -- on sites with features such as maps, embedded video, and widgetsConfigure Google Analytics to track enterprise data, including multiple domainsUse advanced techniques such as custom variables and CRM integration