Its combination of up-to-date research and examples, gives students theoretical as well as a practical foundation in conflict management.

    Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible -- or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

    Strunk and White's guidelines for good grammar and style have been discussed, debated, and occasionally even debunked...but they cannot be dismissed.A Strunk and White devotee since high school, writer and editor Mark Garvey has long appreciated Elements for its character, its attitude, and its bracing good sense. The book is not only a helpful guide to creating better prose, it is also a compelling reminder of the virtues of clarity, simplicity, and truth in writing -- and an inspiring celebration of the individual voice. To tell the story of this timeless, beloved, sometimes controversial book, and the men behind it, Garvey digs deep into the Cornell University archives and the personal letters of E. B. White and his professor William Strunk Jr.Stylized is a lovingly crafted history that explores Elements' staying power and takes us from the hallowed halls of academia to the bustling offices of The New Yorker magazine to the dazzling days of old Hollywood -- and into the hearts and minds of some of the most respected writers working today.

    you can persuade anyone. This is the essential guide to getting your way. Jay Heinrichs, award-winning author of Thank You for Arguing and advisor to the Pentagon, NASA and Fortune 500 companies, distils a lifetime of negotiating and rhetoric to show you how to win over anyone - from colleagues and bosses, to friends and partners at home (and even the most stubborn of feline adversaries).You'll learn to:Perfect your timing - learn exactly when to pounceGet your body language, tone and gesture just rightThink about what your opponent wants - always offer a comfy lapLure them in by making them think they have the powerThe result? A happy, hopefully scratch-free, resolution.'Jay Heinrichs knows a thing or two about arguing' The Times'A master rhetorician and persuasion guru' Salon'You got a bunch of logical engineers to inject pathosinto their arguments ... it works!' NASA engineer

    Coverage includes writing college-level essays, source-based arguments, and research papers; thinking and reading critically; using documentation style correctly; designing documents; writing for the Web; writing about literature; writing for business; creating oral presentations; taking essay tests; and using correct grammar, punctuation, and mechanics correctly. Anyone looking to succeed and fulfill their potential in writing.

    Author Mike Rohde shows you how to incorporate sketchnoting techniques into your note-taking process--regardless of your artistic abilities--to help you better process the information that you are hearing and seeing through drawing, and to actually have fun taking notes. The Sketchnote Handbook explains and illustrates practical sketchnote techniques for taking visual notes at your own pace as well as in real time during meetings and events. Rhode also addresses most people's fear of drawing by showing, step-by-step, how to quickly draw people, faces, type, and simple objects for effective and fast sketchnoting. The book looks like a peek into the author's private sketchnote journal, but it functions like a beginner's guide to sketchnoting with easy-to-follow instructions for drawing out your notes that will leave you itching to attend a meeting just so you can draw about it.

    Writers from Shakespeare to Ray Bradbury and librarians from John Cotton Dana to Nancy Pearl are gathered together to sing the praises of librarians' skills, values, and the amazing institutions they support. Citations are provided to the original source material, and a handy biographical dictionary provides background on individuals who may not be household names. With its broad selection of sayings that pay honor to their work and commitment, "The Librarian's Book of Quotes" is a perfect gift for information professionals and lovers of libraries.

    His first of the day was a small businessman, followed by a high schoolteacher.""Betty was 100% percent wrong." Pat yourself on the back if you found issues in every one of these sentences, but remember: There is a world out there beyond the stylebooks, beyond Strunk and White, beyond Lynne Truss and Failblogs. Part usage manual, part confessional and part manifesto, Yes, I Could Care Less bounces from sadomasochism to weather geekery, Top Chef to Monty Python. It is a lively and often personal look at one man’s continuing journey through the obstacle course that some refer to, far too simply, as “grammar.”

    You're trying to make a point. But the only way to make a point is to have a point. And the surprising truth is, very few communicators know their points or even understand what a point is, rendering them pointless.Communications expert Joel Schwartzberg says a point is not just a topic, an idea, or a theme. A real point is a proposition of value. It's a contention you can propose, argue, illustrate, and prove. In this concise and practical book, you'll learn to identify your point, strengthen it, stick to it, and sell it. Whether you want to improve your impact in speeches, staff meetings, pitches, emails, PowerPoint presentations, or any other communication setting, Schwartzberg's novel approach teaches you how to go from simply sharing a thought to making a difference. Which would you rather do?

    John Bichelmeyer dispensed much more than ground beef and bacon to his customers. A man with only an eighth-grade education and father of 10 children, he offered rare wisdom and compassion to his clientele, friends and family that came from the heart.Now his daughter, Mary B. Lucas, B.D., tells the story of how she earned her B.D. (which stands for "butcher's daughter") by spending hours at the butcher-block table in the family kitchen, listening to her father's stories about how he achieved success by making deep connections with the people around him. In turn, Mary used her father's advice to find the passion and perseverance to rise to the top of the staffing industry.As John used to say, "Remember to put the `comeback sauce' on everyone you meet." In Lunch Meat & Life Lessons: Sharing a Butcher's Wisdom, Mary offers a healthy dose of that sauce, which will empower everyone who reads this book to reach their full potential.

    Acknowledged by the publishing industry, authors and would-be writers as the indispensable companion to navigating the world of publishing.The 80+ articles provide inspirational and how-to guidance on writing for newspapers, magazines, scripts for film, radio and TV; advice on writing and submitting plays, poetry, non-fiction and fiction of all genres - from fantasy to thrillers to romance; how to contact publishers and agents; managing finances as a writer; negotiating legal issues, such as copyright; understanding the editing process; self-publishing and conventional routes; digital and print.NEW articles in the 2016 edition include:Alison Weir Historical fictionBen Schott On writingRose Prince Writing about foodSara Wheeler Travel WritingDanny Hahn Literary translationNick Spalding Being a hybrid authorMel Sherratt Successful self-publishing Mike Poulton Adapting works for the stageJulia Copus Being a published poetand pieces on: Writing theatre reviews, Graphic novels, Getting poetry published, Literary festivals, Greetings cardsEvery one of over 4,500 listings of who to contact, where and for which disciplines across the media, are reviewed and most updated, with new listings added every year.The combination of up-to-date listings information and expert advice, make the Yearbook a topical and reliable resource; the perfect gift for every writer every year.

    Benson’s goal with this memoir is to help patients and their loved ones get through surgery and recovery with knowledge and humor. Robby Benson wrote the book to “help readers and their families deal with all kinds of illnesses – it’s not heart specific. As baby boomers, our parents, and now our friends, loved ones and contemporaries are dealing with life-changing diagnoses – it’s a new chaos in our lives that we have to deal with. I hope to make readers laugh when at times it seems the events in our lives are overwhelming.”

    Taffy Douglas, the real bitch in charge, is the mama of three sexy, smart and highly creative daughters who use their skills with Internet video porn to make paper. Chyna, Karrine and Simone have a hands-off approach when it comes to men, and they prefer to handle their business with high-dollar Ballers who are willing to pay up for a sneak peek at the sisters from the other side. Whenever the rules are broken and their true identities are revealed, the sisters find themselves in many sticky situations that have consequences. But if Mama has to come to the rescue, shit will hit the fan and the bond they all have will come tumbling down.

    In addition to explaining the basic moves, this book provides writing templates that show students explicitly how to make these moves in their own writing.

    He gave up a six-figure income as a lawyer to make $12 an hour as a personal trainer. Then, married with a 3-month old baby, he signed a lease to launch a yoga center in the heart of New York City. . . the day before 9/11. But he survived, and along the way he developed a fresh approach to transforming uncertainty, risk of loss, and exposure to judgment into catalysts for innovation, creation, and achievement.Properly understood and harnessed, fear and uncertainty can become fuel for creative genius rather than sources of pain, anxiety, and suffering. In business, art, and life, creating on a world-class level demands bold action and leaps of faith in the face of great uncertainty. But that uncertainty can lead to fear, anxiety, paralysis, and destruction. It can gut creativity and stifle innovation. It can keep you from taking the risks necessary to do great work and craft a deeply-rewarding life. And it can bring companies that rely on innovation grinding to a halt.That is, unless you know how to use it to your advantage. Fields draws on leading-edge technology, cognitive-science and ancient awareness-focusing techniques in a fresh, practical, non-dogmatic way. His approach enables creativity and productivity on an entirely different level and can turn the once-tortuous journey into a more enjoyable quest. Fields will reveal how to:Make changes to your workflow that unlock buried creative potential. Build "creation hives" -- supportive groups that can supercharge and humanize the process. Tap social technology and user co-creation to add clarity, certainty, and sanity, even if you're an artist or solo-creator. Develop a set of personal practices and mindset shifts that let you not just tolerate, but invite and even amplify, uncertainty as a catalyst for genius.Drawing on extensive case studies and research, Fields shares a set of detailed personal practices and environmental changes that can not only humanize the creative process, but also allow individuals and teams to stay more open to opportunity and play a bigger creative game.