Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Peter Serafinowicz's Questions and Answers is a showcase for the razor wit and joyful nonsense of one of Britain's cleverest comedians, firing back genuinely funny instant replies to a stream of questions from the general public. This book collects together several hundred jokes from Peter's store of one-liners in a stylish, faux-Victorian, gifty hardback, just in time for Christmas. 'Peter Serafinowicz is hilarious' David Walliams' 'It's funny, but Peter Serafinowicz is the kind of funny person that funny people find funny' Simon Pegg 'Peter Serafinowicz is one of the funniest women in the world' Derren Brown

    Join the O'Reilly family once again as they meet around the Jack O'Lantern on Halloween night and share ghost stories that will make you shiver and have you looking over your shoulder to see if there is "a little something extra" wandering through your home tonight.

    Children Of The Dark is a fast-paced supernatural story about 10,000 words long. Stephen Leather is one of the UK's most successful thriller writers, an ebook and Sunday Times bestseller and author of the critically acclaimed Dan “Spider’ Shepherd series and the Jack Nightingale supernatural detective novels. You can find out more from his website www.stephenleather.com and Jack Nightingale has his own website at www.jacknightingale.com

    Nothing but retreat. Nothing but run. But when worst comes to worst, and the entire force of evil and death itself comes crashing down, one little monster has to do everything she can to become the hero she'd only dreamed of being. But for each monster slain, another must rise.

    Be careful what you put in your ears...In this humorous short story, a trip to the pawnshop sends Bob Hanks on an unexpected adventure.Also from this author: The World of Godsland fantasy seriesThe Dawning of Power trilogy (Omnibus Edition available)Call of the HeraldInherited DangerDragon OreThe Balance of Power trilogy (Omnibus Edition available)RegentFeralRegal

    This plant is used exclusively to comply with the extremely complicated ritual laws set down in the Tablets of Enku.

    With a psychopath from his own time rising in the vile ranks of the Cable Street Unmentionables complicating things, Vimes has to ensure that history takes its course so that he will have the right future to go back to, and to keep his younger self alive."One of the funniest English authors alive" (Independent)

    The only catch is that she has to look after a pet dog in exchange for board.She soon finds herself trying to juggle auditions, the demise of a long-term relationship and a blossoming fling, all whist hiding a sinister secret concealed within her suitcase.

    

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    But when Grayson Park's bride leaves him at the altar, a solo trip to paradise seems like just the thing to take him far from his troubles. Then he meets the beautiful and enigmatic Hi'iaka, and his troubles just begin--because when she's abducted by the sinister Kamapua'a, a savage creature bent on draining her life by the light of the full moon, she calls on Grayson to rescue her. With his loyal, new-found Hawaiian friend Polunu as his steadfast guide, Grayson sets out on an incredible adventure that pits him against the very gods of Hawaiian mythology and leads him to the heart of Pele's volcano, into the ocean to find the mythical Hook of Maui, and through the strange and brutal upcountry fleeing from demonic mo'o sent to destroy him. But there are only two nights left before the moon becomes full, and Grayson is running out of time to save Hi'iaka...and himself.

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    Killed the Mad King and defeated the Demon Lord.Now that I'm mortal again, all I'd like to do is to brew some tasty ales and serve my regulars at the Tipsy Pelican Tavern.Most of all, I'd like to avoid any trouble involving the church or the nobility.That's not too much to ask right? ....Right?This light novel contains...- Fantasy & Action- An unconventional op mc- A unique magic system- Slice of life arcs- A beautiful cast- Loads of humor- Several pages of original art- A heartwarming moment or two

    The only things I’ve wanted from life are happiness and prosperity, and a little bit of love mixed in. The simple pleasures have always been enough for me. My life changed the night I went to help my friend. Misty was always getting into trouble, and I was always the one to save her. Dependable Danni was what she called me, but she was the closest I had to a family and I had to help her. Turns out I needed some help too, from a man who would go on to change my life. Some people won’t believe this story. Some will think it too strange. I’m not a princess, nor a knight, but I’ve seen a dragon live in the flesh. They’re beautiful, wonderful creatures, but there’s also a man behind the monster.