Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    With a psychopath from his own time rising in the vile ranks of the Cable Street Unmentionables complicating things, Vimes has to ensure that history takes its course so that he will have the right future to go back to, and to keep his younger self alive."One of the funniest English authors alive" (Independent)

    

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    With peace in their lands, Levi and Reece have been living a life of serenity and peace, raising their three young children at Oxley Manor. Everything seems perfect and well until Levi realizes something: a holiday he knows his wife as always loved on her home planet of Earth has never been celebrated in his realm. In fact, Reece hasn't had the privilege of enjoying her favorite holiday in over six years, and Levi vows to change that. But can he? With his sister's wedding at hand, his own daughter professing her love for another as well, and wanting to have a new holiday introduced to Pemdas...Levi is determined to find a way to make all of this work no matter the sacrifices he must make.

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    Purchase includes a free trial membership in the publisher's book club where you can select from more than a million books without charge. Chapters: First Among Sequels, the Eyre Affair, Lost in a Good Book, the Well of Lost Plots, Something Rotten, the Big Over Easy, the Fourth Bear, Shades of Grey 1: the Road to High Saffron. Source: Wikipedia. Free updates online. Not illustrated. Excerpt: First Among Sequels is an alternate history, comic fantasy novel by the British author Jasper Fforde. It is the fifth Thursday Next novel, first published on 5 July 2007 in the UK, and on 24 July 2007 in the USA. The novel follows the continuing adventures of Thursday Next in her fictional version of Swindon and in the BookWorld, and is the first of a new four-part Nextian series. The title was originally announced, at the end of Fforde's novel The Fourth Bear, as The War of the Words. In order to save the future, undercover SpecOps investigator Thursday Next attempts to convince her son Friday to join the ChronoGuard. To complicate matters, she'll have to deal with renegade apprentices, ruthless corporations, and a sting operation from the Cheese Enforcement Agency. The title First Among Sequels was met with stiff resistance from Fforde's publishers because it had 'sequel' in the title, and it was felt that telegraphing the 'sequelness' of the book might be a bad move. It was decided, however, to capitalise on the fact that this was a series - a sort of 'Have you discovered Thursday Next yet?' approach to marketing. First Among Sequels is the first part of a new four-part Thursday Next series, which is reported to be continued with One of our Thursdays is Missing in 2009. The title is a parody of First Among Equals, which is the title of a best-selling Jeffrey Archer novel, but also comes from the English translation of the Latin phrase primus inter pares. It is traditionally used to describe the position...More: http: //booksllc.net/?id=602795

    He describes parenting as “a million different gears turning in a million different directions, all of them covered in sour milk.” In this inspiring and unconventional book of essays, he sheds light on the darker yet hilarious side of domestic life.Owning up to all his mishaps and dumbassery, Edwards shares essays on just about every topic fellow spouses and parents can appreciate, including: stupid things he’s said to his pregnant wife, the trauma of taking a toddler shopping, revelations on buying a minivan and the struggle to not fight the nosy neighbor (who is five years old).Clint’s funny, heartwarming account of the terrifying yet completely rewarding life of a parent is a breath of fresh air. Each essay in I’m Sorry...Love, Your Husband will have you thinking finally, someone gets it.

    (Do-it-yourself secret initiation rites included.)Master the secrets of designing adventures that tell stories.Create magic illusions that can even make your players disappear!Use actual fire in your game properly.Hijack the game as a player, and how to deal with a player revolution as an XDM.Plus loads more!If I could go back in time and rewrite Dragonlance, it would be this book...only with more dragons in it. --Tracy HickmanI can say without any shame or bias, that this is one of the best books ever written and should be in every hotel room next to the bible. --Curtis HickmanPossessed by the spirits of Da Vinci, Van Gogh, and Jack Fred, I illustrated a book that you should buy two of...one to read and one to hang on your wall.--Howard Tayler

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

    It is his first job in general practice; his first brave excursion into the dangerous world where patients walk round in their clothes. Dr Vernon soon finds himself bemused, fascinated and exhausted as he copes with the procession of ailing humanity that streams into his surgery and awaits his visits. A confused old lady, timid vet, puzzled diabetic, lonely housewife, hypochondriac, tipster with an ulcer, nun with dandruff and a persistent young lady with abundant charms and nothing wrong with her. Just published as an e book, exclusive to Amazon, this book was a huge hit in England and America when first published in the 1970s. Edward Vernon is a pen name of a well known British doctor/author.Here's what the critics said about the series:Thoroughly delightful - Fresno BeeHilarious - TitbitsA delightfully funny book that keeps the reader laughing and appeals to one's sense of the ridiculous - Sunday Advocate, Baton RougeFor entertainment, a chapter or two before bedtime is just what the doctor ordered - Sacramento BeeDoes for British GPs what Herriot has done for vets - BooklistHilarious, written with skill and zest - Grimsby Evening TelegraphVery funny - Citizen, GloucesterThoroughly enjoyable, genuinely funny - South Wales EchoWise, funny, sad and heartwarming - Chattanooga TimesGood fun - Homes and GardensMost of his adventures are funny, some hilarious; but he has the good sense to leven the comedy lump with some that are sad, some touching. All are written lightly, easily, entertainingly - Oxford TimesThe funniest of the funny doctor books - Richard GordonJolly good reading - Publishers WeeklyViews the human species he treats with much the same affection, compassion and humour as Herriot brings to the animal world - Cleveland Plain DealerSometimes serious, sometimes hilarious - Lancashire Evening PostTruthful, well observed and consistently readable - Daily TelegraphPerceptive and witty - Surrey AdvertiserWill amuse, amaze and entertain - Yorkshire Postetc etc

    Because even though it sounds like you're calling your friend a weirdo, this book is in fact a wonderfully astute and affectionate look at the female psyche, and perfect for any girl with a sense of humor (and a desire to know what boys think of girls). With his unique Homer-Simpson-channeled-through-Jessica-Simpson sensibility, Todd Harris Goldman—that Todd Harris Goldman, the funny, crude, un-PC, very savvy author of Boys Are Stupid, Throw Rocks at Them!—explains why boys think the opposite sex is weird. Narrated by a boy who's sort of a moron, it questions all the things that are completely alien to boys, but with a surprisingly sweet insight and great good spirit. Waxing vs. shaving. The color pink. Shoe obsessions. The everyday dilemma: "Does this dress make me look fat?" The appeal of tiny little dogs. Fake boobs. The mysteries of PMS. In the end he can only conclude that girls are weirdos and leave it at that—a conclusion that girls will not only understand but own up to proudly.

    Laugh out loud as they encounter ‘crocodiles’ on the wall, strange African customs and unintelligible Afrikaans accents. Cringe with them as their visiting in-laws embarrass them in front of their new SA friends.If you enjoyed Educating Rita and Shirley Valentine you will recognise Mavis Turner.Set in the 1970s, But Can You Drink The Water? uses subtle observational humour with an underlying pathos to portray the upsets, hurt and changing family dynamics that emigration brings. (The story is based on a 13-part sitcom) ReviewWith a droll, witty, utterly British voice, this manuscript tackles playfully and sincerely the age-old fish out of water tale. What sustains this book, however, is the narrative voice, the dry and self-deprecating humor, and the ability of this author to tell a story simply and well. Publisher’s Weekly reviewer for the ABNA semi-finals.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.