Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Why would a man, married to an attractive young woman, want to sexually assault and murder innocent little girls?In the late 1960s, Cannock Chase in Staffordshire became the centre of the biggest murder hunt in Britain.The bodies of five year old Diane Tift, six year old Margaret Reynolds, and seven year old Christine Darby were found dumped there.The killer thought he was cleverer than the police and slipped through the net four times.He would have continued with the killings but he made a big mistake.Find out what happened and how the police eventually caught up with him.

    At first I tried to deny my condition (trying to treat a tumor with hot baths and ice packs). Eventually, I decided I would learn as much about my illness as possible while trying to keep my emotions on hold.What followed was an experience that finally forced me to deal with issues about my body that I had tried to ignore for decades. Along the way I dealt with a physician who gave me ridiculous advice and acquaintances who asked unbelievable questions. But I was also fortunate to be surrounded by people who supported me and doctors who helped me through the process.

    This book not only teaches you how to drop unwanted pounds while enjoying your favorite foods, it also teaches you how to live longer and stay healthy by applying the power of intermittent fasting to your life today! Stop torturing yourself with grueling diets that restrict you from eating your favorite foods! The 5:2 diet makes losing weight easier and tastier than ever! Though the 5:2 diet itself is fairly new, the concept of fasting and the study of the benefits of intermittent fasting on human health are not. Leading scientists have been studying the amazing health benefits of fasting for over 20 years. Dr. Michael Mosley, founder of the 5:2 fast diet, popularized the fast diet months after he had gone to see his doctor for a routine checkup and was unexpectedly diagnosed with diabetes, high cholesterol and metabolic syndrome. Refusing to be treated with drugs, Dr. Michael Mosley set out to find a way to heal himself naturally. After not seeing any success with traditional dieting he decided to explore intermittent fasting. The 5:2 diet and intermittent fasting work! After only 3 months on the 5:2 diet he lost 20 pounds of fat, normalized his blood glucose and lowered his cholesterol and blood pressure. The fast diet also allowed him to maintain his ideal weight. Research professor of medicine at Washington University, Dr. Luigi Fontana proved through his studies on various organisms that a 25-30% reduction in calories could increase lifespan by 50% and prevent disease. With the 5:2 diet you can expect to lose 1 to 2 pounds of fat every week. On fast days, both women and men are encouraged to cut their calorie intake to about one quarter of what it normally is. Women should eat 500 calories on fast days and men should eat 600 calories. In a step by step way The 5:2 Diet for Beginners - How the 5:2 Diet Can Make Your Body a Fat-Burning Machine and Help You Live Longer will teach you everything you need to know about how to successfully apply the 5:2 diet to your life today for fast weight loss and better health. The 5:2 Diet for Beginners teaches you: What is the 5:2 diet? Why was the 5:2 diet created? Why fasting is so effective for weight loss and longevity How the 5:2 diet works What to eat on fast days 11 Quick tips to help you succeed on the 5:2 diet What to expect on the 5:2 diet Fast day 30 MINUTE recipes under 500 calories .....and more Here's a preview of what you'll learn: Why the 5:2 diet works The benefits of intermittent fasting How to make your fast days easy The 5:2 diet and high intensity training Exactly how your fast days and feed days will work How to maintain your ideal weight .....and much more! Dieting shouldn't be drudgery! You were meant to enjoy your life at your ideal wight with fabulous health! The 5:2 fast diet will keep you living happy and healthy for a really long time! D

    From perverse acts of cannibalism and dark sexual fantasies to vicious acts motivated by greed and a simple lust for blood, this book reveals the methods and motivations of some of the world's most notorious serial killers, including Juan Corona, Ian Brady and Myra Hindley, Pee Wee Gaskins, and Ivan Milat.

    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

    As seen on the Tonight Show with Jay Leno (twice!) as well as 2 dozen other TV programs, Brian's now the host of the popular online series "Scam School," (downloaded over 1 million times a month, and named by iTunes as a "top video podcast" of 2008 and 2009). ...And THIS is the book that started it all.With 57 killer tricks (and 8 bonus scams), any one of these tricks could win you the cost of a free drink or more... and yet your investment will be LESS THAN 2 CENTS PER TRICK!Short enough to digest in an evening, yet powerful enough to score you free drinks for the rest of your life... "Cheats, Cons, Swindles and Tricks" could be the single best investment of 99 cents you'll ever make.

     When Derrick Wolf and Kent Campbell were wounded in battle, they thought the war was over for them. And while the war may have been done with them, the army was not. Of No Value is an unvarnished depiction of the absurdity of war and army life in the early 1970s. From the pitiful treatment received at the army's hospitals to the completion of their service, they were scorned and insulted by the military. The contempt continued at home, this time at the hands of their fellow Americans, who spat and called them "baby killers." Of No Value is a memoir spanning the experiences of two soldiers from the time of their combat injuries to their discharge. It not only captures the ludicrous machinations of the military but also depicts the colorful counterculture life of the United States in the early 70s. Both Wolf and Campbell are Bronze Star and Purple Heart recipients. Wolf is also the author of Boys for Men, a best-selling Vietnam memoir.

    #1 New York Times bestselling author Douglas Preston takes readers on an adventure deep into the Honduran jungle in this riveting, danger-filled true story about the discovery of an ancient lost civilization.

    You’ll find detailed chapters about primers, cartridge cases, gun powder, and bullets, explaining in layman’s terms what they are, variations you’ll encounter and the characteristics of each. You’ll also learn the different facets of case preparation: which are necessary and which are optional, and how to do them. You’ll learn some characteristics of gunpowder and which types work best with bulk measurements. There’ll be detailed photos and explanations teaching the process of reloading ammunition. From there you’ll be shown how you can gear up to reload your own ammunition even if you don’t have much money or space.Although most of the book is geared toward metallic cartridge reloading there’s also a chapter on reloading shotgun ammunition. It too, will show you the steps involved and how to become operational with very little money and minimal space requirements.After reading this book the novice reloader will: (a) be capable of making informed choices when purchasing their equipment and components; (b) be able to understand the reloading process and why certain steps are taken or omitted; (c) have a safe, profitable and enjoyable experience from the very beginning.

    

    Chock full of easy to understand instructions and full color pictures for the 24 recipes included, you are sure to succeed with this book, regardless of your skill level. With a few simple ingredients, and a little bit of time, you’ll be making bath bombs in an afternoon. You’re in good hands with this quick and easy guide to showing you not only the basics, but also more fun and challenging recipes like the Fizzy Pops, designed to look like tasty cake pop treats. Taking it a step further she has also included cupcake bath bombs with a sugar scrub topping. Who wouldn't love to make these? This book can be a project for yourself, a gift for a friend, or an enhancement to your knowledge in the world of bath and body crafts. Whatever the purpose, the reader will enjoy!

    

    With the help of his MC Brothers, their old ladies and kids, will he make Dorrie realize that she's the one for him?

    When the notoriety that came along with fame was too much for her to bear, she seeks refuge in the luscious green Panchgani.Advait Rana was a workaholic and a single dad. Balancing the two roles was not easy. The guilt of neglecting his ten-year-old motherless daughter made him decide to become a better father than he was. He takes a leave and heads toward Panchgani, little knowing that fate had other plans.A chance accident changes their lives forever.Born in simplicity, shunned for her ambition by her family, and shamed for her choice in men, Lolita was everything Advait wanted to avoid--for his and his daughter's sake. Little did he know that it was this attitude that made him a target of the diva of the silver screen. For Lolita was born to win over hearts.Disclaimer: This book is for the matured audience.