It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    There was a time when the stock market was a mechanism for growing businesses to raise money, playing a large role in the industrial revolution-boosting America to a global superpower. Today the stock market has morphed into a high-tech system of fluctuating arbitrary numbers which are used by individuals and industries alike to find profit opportunities by placing bets, masqueraded as sophisticated financial maneuvers with fancy labels and acronyms. Nowhere is this more evident than with the tendencies observed today. There is a shocking trend by today's Millennial generation to shamelessly and unapologetically find ways to use the stock market to place very high-risk bets. And unlike formal Wall Street investment institutions, these gamblers, of sorts, don't attempt to disguise the game: they are proud to call Wall Street a casino. Jaime Rogozinski combs through various elements of how reckless investors play Wall Street similar to a casino. He illustrates these often in playful ways, using entertaining and compelling real-world anecdotes. His stories are taken straight from Reddit's r/wallstreetbets community which Jaime founded in 2012, and currently has more than 800,000 followers in addition to 3 million unique visitors a month. WallStreetBets is a forum based gathering where people are notoriously known for taking a brazen and public approach at gambling with the stock market.

    She's got problems though when bits of her ex-husband turn up in different places and the slimy DI Savage seems to be bending the evidence to link her to the death. Add the fact that she's being pressured into taking a ‘job’ by hard-nosed Vera Devlin from the estate and having to work in a topless bar to make ends meet and you can see she's up against it. Desperate to extricate herself from the mess she breaks into her old marital home to find the diary of her dead husband, except that his mother has taken up residence and arrives back early from bingo… Set against a backdrop of Northern council estate life, this fast paced, humorous novel exemplifies the problems caused by poverty, piles and unruly children, think Jeremy Kyle meets the Thorn Birds and you won't be far wrong!

    The book focuses on culture, family politics, ego battles, business rivalries and a lot more. And then, of course, there are the inheritors themselves-some take the businesses to even greater heights while others lead them to doom.

    Can a couple of rural coppers and a demoralised ragbag of accountant soldiers intercept the two boys, before they blunder into an old firing range infested with unexploded ordnance?Moira can at least rely on two unlikely allies; her estranged African friend Dahlila, and Social Worker Mildred Pierce. Even so, the beast has picked up her trail; as the double pursuit races toward a terrifying climax, Hardcastle will have to tap every ounce of his wavering resolve in order to halt an unstoppable madman. Yet even murderers have mothers, and ultimately, it is love that must prevail; thanks in no small part to the inexhaustible optimism and humanity of four remarkable women...

    Dubey slogs his way through the corridors of Delhi’s trial courts and realizes that the legal system is anything but fair. He stumbles upon a strange world of corruption, sleaze, adultery, eloping couples and clients willing to pay for legal services ‘in kind’. He survives the ‘killing field’ of litigation for twelve long years, biding his time. When he gets an offer to join a law firm, Dubey believes he has finally arrived. But has he? The world of Indian corporate law is one of intense power-play and the merciless pursuit of revenue. In this sinister world of destructive politicking, Ranjeev becomes enemies with the big sharks who own the law firm. What follows is an explosive showdown. In this dark, racy memoir, the now-well-known corporate lawyer exposes the world of the black robes with his trademark wit and leaves you wanting more. If you had to read only one book about the world of lawyers and the Indian legal system, Legal Confidential would have to be it!

    Strapped-for-cash beginnings motivated her to strive for abundance and financial independence-goals she exceeded by age thirty as the founder of a multimillion-dollar business.Now she reveals the lessons she learned and the savvy strategies of other amazing women like designer Diane von Furstenberg and Congresswoman Marsha Blackburn. She shows how to: Say Yes to Yourself: Turn toward people and situations that enhance your well-being, and away from those that don't. Fall in Love with Your Money: When you treat your money with respect, keep track of it, and spend and save wisely, your money will always love you back. Act as If: Start your transformation by acting as if you already are as successful, intelligent, and prosperous as you want to be.

    Leanne rescues him from a rooftop in a floodplain and it is clear there is much more to the story. Can their love redeem the hurts of the past to rescue their future?Laughing All the Way by Lesley Ann McDanielWhen Jessica's friends put her up to "fixing" their commitment-phobic co-worker, Conner, she doesn't take them very seriously. Conner doesn't know whether to laugh at Jessica or tell her to mind her own business.Ghosted at the Altar by Chautona HavigAfter his fiancée, Brenna, abandons Mitchell on their wedding day, she insists she loves him and still wants to marry him. As truths come to light, her little sister, Lauren, turns sleuth to solve the mystery of why Brenna ghosted Mitchell at the altar.Five Gold Rings by Amanda TruWhen three relationship-challenged couples wish for Christmas weddings, commitment coach, Oliver, teams up with a wedding planner, TeraLyn, to help make their marriage dreams come true.

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    They spend most of their time watching and playing the sport they love. They dream of making their living in the sport.When they are not playing the game, they put on their thinking cap and come up with alternate versions of important matches or provide parodic answers to questions that have plagued cricket fans over the years.However, fate intervenes in their idyllic life. On 18th April 1986, Javed Miandad hits Chetan Sharma for a six in Sharjah and leaves their cricket viewing life in tatters. The after-effects of this fateful event, continue to haunt them for many years.Their problems don’t end there. Sat fails to graduate from school level cricket to state level cricket. He is heartbroken by the loss of his dreams and faces a mini identity crisis.How do the boys solve their problems?Will the boys ever recover from that Javed Miandad incident?Will Sat get his mojo back? Come, join the heartwarming ride and find out the answers, as Sat takes you through his nostalgic memories of the sport and narrates his coming of age story, which is deeply influenced by the sport!

    But we did it.In Upturn Tanya Plibersek brings together some of the country's most interesting thinkers who are ready to imagine a better Australia, and to fight for it. It is a compelling vision for a stronger economy, a fairer society and a more environmentally sustainable future.

    So do cats, bunnies and every other creature that must temporarily call it home. Running an animal shelter is hell, but Lucy knew that coming in. Dealing with the constant stream of homeless animals, tight budget and tighter Board of Directors, while maintaining a 20 year marriage, is exhausting. But it's all worth it each and every time an animal gets adopted. What Lucy could not foresee is that an unknown enemy would declare war on Mercy. Disturbing notes, nasty pranks and the horrible murder of a beloved co-worker threatens Mercy's very existence. Ferocious in the defense of her employees and the animals they care for, Lucy must identify and stop this enemy, or die trying.

    "Compelling...a real page-turner." Damon Owens "Wholeheartedly recommend," Catholic Insight Magazine. Emily's Hope is the gripping story of one young woman's physical, emotional, spiritual journey from high school to adulthood. Interspersed throughout the story are flashbacks to Emily's great-grandmother's troubled life, with a climax culminating in the surprising revelation that Emily and her great-grandmother are connected more deeply than by ancestral ties alone. Based on a true story.

     But I could be your ambassador, and I will present you in my book - 10 of the world greatest living visionaries of our time, people who have truly changed the way we live and think, the way we work and play, the way we now see the world itself. Some might even be controversial and present us with some bad examples. The book includes a collection of 10 books. Each book has 50 Life and Business lessons from a very famous and successful person. One thing I’ve learned over the years of being an entrepreneur is that if you don't have passion for the business you are doing, then the probability of not making it is very high. I'm here to fuel that passion by giving you some great ideas you can depend on. The goal is to get the reader motivated and inspired to take action and succeed in life. I was really inspired to start working for myself and be my own boss when I read Richard Branson’s biography, and the one on Steve Jobs really made me want to be the best at what I do, but reading these long books more than 500 pages each, is really time consuming, so I put the most important information about each person into a short and digestible form so that you can get the most value from the book in the shortest period of time. In summary, you will learn the most important things about each person; they will get you motivated, and they will save your time!

    Experience her anxiety; feel her fear. Watch her survive by her wits. Connie has recruited her friend, Paul Russo, to serve as cook and first mate. Paul can't join her on her maiden voyage, so Connie is forced to rely on pick-up crew for her first two weeks at sea. Trouble erupts aboard Diamantista as soon as she leaves shore. Anticipating that Paul will join her in the Virgin Islands before their first guests arrive, Connie stays in touch with him during her voyage. As they converse, neither one will acknowledge that their growing attraction is deeper than friendship. Love for Sail is the first book in the Connie Barrera Thrillers, a romantic thriller series from the author of the best-selling Bluewater Thrillers. The next Connie Barrera Thriller will be published in the fourth quarter of 2014. If you enjoyed the Bluewater Thrillers, you'll see a different side of some of your favorite characters when they appear in the Connie Barrera Thrillers. Connie Barrera first appeared in C.L.R. Dougherty's Deception in Savannah. She discovered her Love for Sail in Bluewater Ice and Bluewater Betrayal. Now she has her own stories to tell. Welcome aboard!