Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    

    Men will enjoy the heartfelt reminders of the memories they made with their children. Inside this keepsake, you’ll find:short stories with a meaningful message that acknowledges God’s role in each eventadvice and reflection on how to raise loving and God-honoring childrenbeautiful quote callouts that offer practical help and insight on fatherhoodDad Time is a perfect gift for first-time dads, Valentine’s Day, Father’s Day, and Christmas.

    Siracusa's overview, wrap-up, and critique of everything new in OS X 10.10 Yosemite.

    Take in the spectacle of Machu Picchu at sunrise, treat your taste buds to Lima's famous ceviche, or try to solve the mystery of the Nazca Lines; all with your trusted travel companion. Discover the best of Peru and begin your journey now!Inside Lonely Planet Discover Peru: Full-color maps and images throughoutHighlights and itineraries show you the simplest way to tailor your trip to your own personal needs and interestsInsider tips save you time and money and help you get around like a local, avoiding crowds and trouble spotsEssential info at your fingertips - including hours of operation, phone numbers, websites, transit tips, and pricesHonest reviews for all budgets - including eating, sleeping, sight-seeing, going out, shopping, and hidden gems that most guidebooks missCultural insights give you a richer and more rewarding travel experience - including customs, history, art, literature, music, landscapes, outdoor activities, wildlife, food, drink, and moreOver 50 color local mapsUseful features - including Walking Tours, Month-by-Month (annual festival calendar), and Travel with KidsCoverage of Iquitos, the Amazon, Huaraz, Trujillo, the North, Cuzco, Machu Picchu, Lima, Lake Titicaca, Nazca, Arequipa, the South, and moreThe Perfect Choice: Lonely Planet Discover Peru, our easy-to-use guide, is perfect for travelers who seek the most popular attractions a destination has to offer. Filled with inspiring and colorful photos, this guide focuses on the best of the best.Looking for a comprehensive guide that recommends a wide range of experiences, both popular and offbeat, and extensively covers all the country has to offer? Check out Lonely Planet's Peru guide. Authors: Written and researched by Lonely Planet, Carolina A Miranda, Carolyn McCarthy, Kevin Raub, Brendan Sainsbury, and Luke Waterson.About Lonely Planet: Started in 1973, Lonely Planet has become the world's leading travel guide publisher with guidebooks to every destination on the planet, as well as an award-winning website, a suite of mobile and digital travel products, and a dedicated traveler community. Lonely Planet's mission is to enable curious travelers to experience the world and to truly get to the heart of the places they find themselves in.TripAdvisor Travelers' Choice Awards 2012 and 2013 winner in Favorite Travel Guide category'Lonely Planet guides are, quite simply, like no other.' - New York Times'Lonely Planet. It's on everyone's bookshelves; it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' - Fairfax Media (Australia)

    The collection exhibits the madness that engulfs those who descend into cycling obsession, celebrating the average cyclist living in a world defined by the pros. The writings range from fanciful musings concerning the Tao of singlespeeding to lengthy descriptions of end-to-end rides in Britain and Ireland. Mountain biking, road cycling, classic alpine climbs and all sorts of other cycling events are chronicled along the way. Each is written in a lighthearted style designed to bring the reader into the author’s world which is often littered with incident and humour. Within the pages the reader will find a loose ticklist of events to ride, bikes to own and challenges to take on. Each described in the author’s own inimitable style. This latest version comes with added "much better proofreading than last published edition" About the Author Dave Barter is a British cyclist. Excellent we’ve got that out of the way. A non-cycling author of a series of bicycle based reflections would have a hint of incongruity about it. He likes to think of himself as an all rounder having tried many two wheeled disciplines and fallen off most of them. In 2001 he chucked in his job and went cycling. In 2010 he did exactly the same thing again. In between times he’s written a few articles about cycling and a few of them have even made it into print. Dave was born in Ely Hospital in 1966 after his Dad raced floodwater to get his Mum to the ward before the river Ouse burst. This explains why he is always in a rush. Dave lives in deepest Wiltshire with his wife Helen and his children Jake and Holly. Wembley the cat used to reside within the family as well but sadly snuffed it a few years ago. Dave’s fiscal profession is Information Technology. He writes articles to fund bike parts and is currently attempting to finish a number of books. Once he has read them, he’ll turn his attention to his half completed writing projects. Like all good IT practitioners he rarely finishes anything. Obsessive Compulsive Cycling Disorder is the rare exception. Dave has recently published a road cycling route guide to the UK. Great British British Rides is also available from Amazon in paperback format.

    In this entertaining and frequently hilarious book, Mark takes us on a journey not only of 1111 miles, but of the highs and lows of long-distance walking.'I read the entire journey cover to cover in a couple of days. Totally fascinating, very amusing.' - Howard J'I highly recommend that people read it from start to finish. It is a great tale ' - Peter K'Thank you for being so enthusiastic about travelling and revealing your passion in such a constructive way ' - Jenny S'A certain cure for a jaded outlook.' - Marilyn S'You can't put it down.' - Frank W'A great job ' - Kevin P

    

    Purchase includes a free trial membership in the publisher's book club where you can select from more than a million books without charge. Chapters: A Short History of Nearly Everything, the Life and Times of the Thunderbolt Kid, a Walk in the Woods, Notes From a Small Island, Neither Here nor There: Travels in Europe, Shakespeare: the World as Stage, the Lost Continent: Travels in Small-Town America, the Mother Tongue, Notes From a Big Country, Bryson's Dictionary of Troublesome Words, Down Under, Made in America, Bill Bryson's African Diary. Source: Wikipedia. Free updates online. Not illustrated. Excerpt: A Short History of Nearly Everything (ISBN 0-7679-0817-1) is a general science book by Bill Bryson, which explains some areas of science, using a style of language more accessible to the general public than many other books dedicated to the subject. It was the bestselling popular science book of 2005 in the UK, selling over 300,000 copies. A Short History deviates from Bryson's popular travel book genre, instead describing general sciences such as chemistry, paleontology, astronomy, and particle physics. In it, he explores time from the Big Bang to the discovery of quantum mechanics, via evolution and geology. Bryson tells the story of science through the stories of the people who made the discoveries, such as Edwin Hubble, Isaac Newton, and Albert Einstein. Bill Bryson wrote this book because he was dissatisfied with his scientific knowledge that was, not much at all. He writes that science was a distant, unexplained subject at school. Textbooks and teachers alike did not ignite the passion for knowledge in him, mainly because they never delved in the whys, hows, and whens. "It was as if wanted to keep the good stuff secret by making all of it soberly unfathomable." Bryson, on the state of science books used within his school. It was in his later years that he realized with stunning shame ...More: http: //booksllc.net/?id=101240

    Also featured are fold-out park maps, handy ToddlerTips, KidTips, TweenTips, and TeenTips, and 14 organizer "PassPockets" to make planning the perfect vacation a breeze.

    With the help of full-color photography and illustrated cutaways, floor plans, and reconstructions of the stunning architecture of both cities, "DK Eyewitness Travel Guide: Beijing & Shanghai" allows you to visualize your destinations. Insider travel tips and DK's indispensable maps and street views of key areas will ensure that you can find your way through the hustle and bustle of these cultural hubs with ease.Detailed listings include the best hotels, restaurants, bars, and shops for all budgets.

    Dozens of Top 10 lists provide vital information on each destination, as well as insider tips, from avoiding the crowds to finding out the freebies, The DK Top 10 Guides take the work out of planning any trip.

    It re-creates the legary big-game safaris led by Selous and Bell and the daring ventures of early hunters into unexplored territories, and brings to life such romantic figures as Cape-to-Cairo Grogan, who walked 4,000 miles for the love of a woman, and Dinesen's dashing lover, Denys Finch. Witnesses to the richest wildlife spectacle on the earth, these hunters were the first conservationists. Hard-drinking, infatuated with risk, and careless in love, they inspired Hemingway's stories and movies with Clark Gable and Gregory Peck.

    Chock full of easy to understand instructions and full color pictures for the 24 recipes included, you are sure to succeed with this book, regardless of your skill level. With a few simple ingredients, and a little bit of time, you’ll be making bath bombs in an afternoon. You’re in good hands with this quick and easy guide to showing you not only the basics, but also more fun and challenging recipes like the Fizzy Pops, designed to look like tasty cake pop treats. Taking it a step further she has also included cupcake bath bombs with a sugar scrub topping. Who wouldn't love to make these? This book can be a project for yourself, a gift for a friend, or an enhancement to your knowledge in the world of bath and body crafts. Whatever the purpose, the reader will enjoy!

    The Obree Way, A Training Guide for Cyclists is the one stop shop for aspiring cyclists, full of insight and ideas from a legend of cycling Graeme Obree. Graeme has a life time's experience in cycling, working every dimension in his quest to understand how to go faster on a bike.The Obree Way is exactly that, a synopsis of the ideas and thoughts on training from Graeme with a unique insight into the focus and passion he has for his sport. The Obree Way is written to provide a practical guide to cyclists and is ideal for those new or returning to the sport.Written like a novel, The Obree Way is easily readable and covers all the main subject matters necessary to allow readers to make the most from any training time and effort. Psychology, bike set up, breathing, nutrition and more, The Obree Way is a comprehensive guide, a one stop shop minus the jargon to help cyclists get more from their investment in the sport.