Jay Smith, a high school principal and her accused killer. The naked body of Susan Reinert, a suburban, Philadelphia school teacher was found jammed into the hatchback of a car. Her two young children were missing and never found.Thus began one of the most prominent murder cases Pennsylvania history, and one that would grip the nation. Now the defense attorney for the main suspect of the murders-- Jay Smith, the principal of the school where Reinert taught-- takes you inside the cover-ups and corruption that dramatically affected the outcome of the case. Did Jay Smith do it? Did he deserved the death penalty? it is you who must decide.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    In this book I have set out prove that statement is completely untrue and in fact with customers like these then maybe the opposite could be said. So sit back, grab your self a drink perhaps an alcoholic one if you feel that way inclined and enjoy some of the strangest, ridiculous and most outrageous complaints and statements from all walks of life. The second volume is out now and is much longer and in my opinion even better than the first, though i would say that.

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    'Guilty' he pronounced five times. The third most senior Catholic cleric in the world had been found guilty of sex crimes against children, bringing shame to the Church on a scale never seen before in its history. Investigative journalist Lucie Morris-Marr was the first to break the story that Cardinal George Pell was being investigated by the police. In this riveting dispatch, she recounts how the cleric was trailed by a cloud of scandal as he rose to the most senior ranks of the church in Australia, all the way to his appointment by Pope Francis to the position of treasurer in the Vatican.Despite anger and accusations, it seemed nothing could stop George Pell. Yet in 2017 he was charged by detectives, returning to Australia to face trial.Take a front row seat in court with the author as she reveals the many intriguing developments in the secret legal proceedings which the media could not report at the time. Fallen reveals the full story of the brutal battle waged by the prince of the church as he fought to clear his name, including a ferocious bid to be freed from jail. The author also shares her own compelling personal journey investigating the biggest story of her career and the frequent attacks she endured from powerful Pell supporters. This book also charts how Pell's shocking conviction plunged the Vatican into an unprecedented global crisis after decades of clergy abuse cases. It is a vitally important story that will fascinate anyone interested in the failure of the Catholic Church to address the canker in its heart.

    Born in 1908, in The Patch, Chicago, Giancana joined the Forty-Two gang of lawless juvenile punks in 1921 and quickly proved himself as a skilled 'wheel man' (or getaway driver), extortionist and vicious killer. Called up to the ranks of the Outfit, he reputedly held talks with the CIA about assassinating Fidel Castro, shared a girlfriend with John F. Kennedy and had friends in high places, including Sammy Davis Jr., Frank Sinatra, Shirley MacLaine, Marilyn Monroe and, some say, the Kennedys, although he fell out with them.The story of Sam Giancana will overturn many of your beliefs about America during the Kennedy era. If you want to know Giancana's role in the brother's deaths, and more of the intrigue surrounding that of Marilyn Monroe, this book will fill you in on the murky lives of many shady characters who really ruled the day, both in Chicago and elsewhere.

    He was drawn to trouble like water to a sponge.After experiencing a troubled childhood during which Alan was in and out of children's homes - after being put into care at the tender age of eighteen months old - Alan was a teenager in 1981 when he was sentenced to life in prison for murder during a robbery that had gone badly wrong. He served thirty-two years in various prisons throughout the United Kingdom. This book tells the truth of what goes on behind prison walls and exposes the level of inhumane treatment and brutality that Alan had to endure throughout his thirty-two year journey, during which he never stopped standing up for human rights.Fighting against the degrading prison system of the late twentieth century, Alan helped change the historical humiliating slop out and weekly shower that hundreds of thousands of prisoners had to adhere to throughout the centuries. The battle came at a cost though as it meant more time behind bars, time spent mainly in the segregation unit.Powerfully detailing the way prisoners are treated on a daily basis, Life in Strangeways is a gripping tale that will change the perception of Alan Lord: convicted murderer and riot leader.

    In this awesome follow-up to the hugely successful Hard Bastards and Hard Bastards 2, Kate Kray, who was married to Ronnie Kray, gets the answers to questions nobody else would dare to ask. We learn the truth about what drives some of these characters to live on the edge of the law, whether it be a matter of gaining respect or striving for survival.

    a remarkable story—Leeza Gibbons, NBC-TV • Grippingly told ... a wonderful, powerful book—David Berner, Radio CKNW Vancouver • Reads with the pace of a taut thriller—George Henderson, Gloucestershire Citizen • Mesmerizing—Bob Stall, Vancouver Province. Now revised and updated. The amazing, true story of how medical authorities allow a family doctor to continue practising even after he begins living with a 15-year-old patient—and allegedly has sex with another girl in exchange for giving drugs to her father. The notorious doctor still carries on as before and a third patient complains about infamous conduct—until he silences her by putting out a contract for murder.

    

    The laughter continues to flow in Gina Kirkham's brilliant sequel to the hilarious Handcuffs, Truncheon and a Polyester Thong.Our hapless heroine, Constable Mavis Upton, is preparing to walk down the aisle with her fianc� Joe, but has to deal with her temperamental teen daughter, as well as investigate a serial flasher on a push bike.Throw a diva drag queen into the mix and you can expect more marvellous Mavis mishaps...Revel in Gina Kirkham's humorous, poignant, and moving stories of an everyday girl who one day followed a dream.

    Cheryln Cadle contacted him and started visiting him in prison. Christopher started writing her letters from his prison cell in Wisconsin. These letters had his confessions of things he had never told anyone else. Now she shares the letters and the truth about what happened that fateful night in Frederick Colorado to Shanann, Nico, Bella and Celeste Watts at the hands of their father. Was he just a monster or was it truly his girlfriend that he wanted to start a life with the reason he was willing to kill his family?

    She came to foster carer Mia Marconi’s house when she was three; she’d already been in care for five months by then. But her mum Amy didn’t get on with her carer and threatened to kill her so India was moved.But no matter how inadequate parents are, children in care love them and want the world to love them too.Amy had had a hard life: she was one of seven siblings, all of who had been abused and ended up in care. She was an alcoholic and she phoned all times of day and night threatening suicide.When India finally settled in Mia’s happy household, Mia embarked on amazing journey to help Amy too.