Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    This smart and funny book includes tales from many of these much-loved comics, and will appeal to their broad audience, while revealing the history, context and wider culture of Jewish joking.The Jewish joke is as old as Abraham, and like the Jews themselves it has wandered over the world, learned countless new languages, worked with a range of different materials, been performed in front of some pretty hostile crowds, and yet still retained its own distinctive identity. So what is it that animates the Jewish joke? Why are Jews so often thought of as ‘funny’? And how old can a joke get?The Jewish Joke is a brilliant—and laugh-out-loud funny—riff on about what marks Jewish jokes apart from other jokes, why they are important to Jewish identity and how they work. Ranging from self-deprecation to anti-Semitism, politics to sex, Devorah Baum looks at the history of Jewish joking and asks whether the Jewish joke has a future. With jokes from Lena Dunham to Woody Allen, as well as Freud and Marx (Groucho, mostly), Baum balances serious research with light-hearted humor and provides fascinating insight into this well-known and much loved cultural phenomenon.

    George Saunders's first foray into nonfiction is composed of essays on literature, travel, and politics. At the core of this unique collection are Saunders's travel essays based on his trips to seek out the mysteries of the "Buddha Boy" of Nepal; to attempt to indulge in the extravagant pleasures of Dubai; and to join the exploits of the minutemen at the Mexican border. Saunders expertly navigates the works of Mark Twain, Kurt Vonnegut, and Esther Forbes, and leads the reader across the rocky political landscape of modern America. Emblazoned with his trademark wit and singular vision, Saunders's endeavor into the art of the essay is testament to his exceptional range and ability as a writer and thinker.

    Yes, you totally recognize her. And, odds are, you already feel like she’s your friend. In her first book of essays, I Don’t Know What You Know Me From, Greer writes about everything you would hope to hear from your best friend: how a midnight shopping trip to Walgreens can cure all; what it’s like to wake up one day with stepchildren; and how she really feels about fans telling her that she’s prettier in person. Yes, it’s all here—from the hilarious moments to the intimate confessions.But Judy Greer isn’t just a regular friend—she’s a celebrity friend. Want to know which celebs she’s peed next to? Or what the Academy Awards are actually like? Or which hot actor gave her father a Harley-Davidson? Don’t worry; Greer reveals all of that, too. You’ll love her because, besides being laugh-out-loud funny, she makes us genuinely feel like she’s one of us. Because even though she sometimes has a stylist and a makeup artist, she still wears (and hates!) Spanx. Because even after almost twenty years in Hollywood, she still hasn’t figured everything out—except that you should always wash your face before bed. Always.

    In reality, mythology is more screwed up than a schizophrenic shaman doing hits of unidentified. Wait, it all makes sense now. In Zeus Grants Stupid Wishes, Cory O’Brien, creator of Myths RETOLD!, sets the stories straight. These are rude, crude, totally sacred texts told the way they were meant to be told: loudly, and with lots of four-letter words. Skeptical? Here are just a few gems to consider: � Zeus once stuffed an unborn fetus inside his thigh to save its life after he exploded its mother by being too good in bed. � The entire Egyptian universe was saved because Sekhmet just got too hammered to keep murdering everyone. � The Hindu universe is run by a married couple who only stop murdering in order to throw sweet dance parties…on the corpses of their enemies. � The Norse goddess Freyja once consented to a four-dwarf gangbang in exchange for one shiny necklace. And there’s more dysfunctional goodness where that came from.

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    In his desperate search for a small town dying in America, intrepid journalist Russell Hokes stumbles upon a quarter-mile stretch of concrete and gravel dotted with strip clubs and used auto parts shops. Welcome to Wigfield. Population: vague. Upon his arrival, Russell Hokes wanders the streets searching for the salt of the earth. Instead he finds a town in crisis. Why State Representative Bill Farber wants to tear down the Bulkwaller Dam, thereby flooding the town. Will Russell Hokes save the town? Is Wigfield merely posing as a town to collect federal disaster relief? Won't you please buy this book?

    It wasn’t drugs, alcohol, or sex: it was film. After moving to Los Angeles, Oswalt became a huge film buff (or as he calls it, a sprocket fiend), absorbing classics, cult hits, and new releases at the famous New Beverly Cinema. Silver screen celluloid became Patton’s life schoolbook, informing his notion of acting, writing, comedy, and relationships.Set in the nascent days of LA’s alternative comedy scene, Silver Screen Fiend chronicles Oswalt’s journey from fledgling stand-up comedian to self-assured sitcom actor, with the colorful New Beverly collective and a cast of now-notable young comedians supporting him all along the way.

    Apple products, indie music, food co-ops, and vintage T-shirts make them weak in the knees. They believe they’re unique, yet somehow they’re all exactly the same, talking about how they “get” Sarah Silverman’s “subversive” comedy and Wes Anderson’s “droll” films. They’re also down with diversity and up on all the best microbrews, breakfast spots, foreign cinema, and authentic sushi. They’re organic, ironic, and do not own TVs. You know who they are: They’re white people. And they’re here, and you’re gonna have to deal. Fortunately, here’s a book that investigates, explains, and offers advice for finding social success with the Caucasian persuasion. So kick back on your IKEA couch and lose yourself in the ultimate guide to the unbearable whiteness of being.

    I loved everything about it.” —Jim Gaffigan We all know how Darth Vader shared his big secret with Luke Skywalker, but what if he had delivered the news in a handwritten note instead? And what if someone found that letter, as well as all of the drafts that landed in the Dark Lord’s trash can? In the riotously funny collection Dear Luke, We Need to Talk. Darth, John Moe finally reveals these lost notes alongside all the imagined letters, e-mails, text messages, and other correspondences your favorite pop culture icons never meant for you to see. From The Walking Dead to The Wizard of Oz, from Billy Joel to Breaking Bad, no reference escapes Moe’s imaginative wit and keen sense of nostalgia. Read Captain James T. Kirk’s lost log entries and Yelp reviews of The Bates Motel and Cheers. Peruse top secret British intelligence files revealing the fates of Agents 001–006, or Don Draper’s cocktail recipe cards. Learn all of Jay-Z’s 99 problems, as well as the complete rules of Fight Club, and then discover an all-points bulletin concerning Bon Jovi, wanted dead or alive—and much more. Like a like a bonus track to a favorite CD or a deleted scene from a cult movie, Dear Luke, We Need to Talk Darth offer a fresh twist on the pop culture classics we thought we knew by heart. You already know part of their story. Now find out the rest.

    Through humor and sarcasm (and a handy meter to rank your "holiness" as you progress through the book), readers will be called to find a more biblical understanding of the Christian faith, all while poking fun at the quirks of the modern, American Christian community.

    Greg's rugby-playing days are well and truly behind him, thanks to countless pints of beer and chicken curry.When Elise, a radio DJ and Zoe's best friend, tells them about a new competition, it seems like the perfect opportunity to turn their lives around. Fat Chance will pit six hefty couples against one another to see who can collectively lose the most weight and walk away with a £50,000 prize.So begins six months of abject misery, tears, and frustration--that just might turn out to be the best thing that ever happened to them--in another laugh-out-loud look at the way we live now from bestselling author Nick Spalding.

    Who Stole My Spandex? is a witty selection of stories from Doyle’s madcap world of menopausal pitfalls, wardrobe malfunctions, and a family full of pranksters. This clever compilation includes laugh-out-loud pieces like "Queen of Klutz,” "One Size Fits None," and "Hands off my Egg Roll!" From couples' colonoscopies to nightmare holidays to disappearing spandex, no topic—no matter how crazy or unimaginable—is too taboo. With a heavy dose of self-deprecating humor, and a dash of sentiment, this marvelous collection of anecdotes will resonate with anyone who’s ever felt the call of nature at exactly the wrong time. Welcome to the nuthouse that Marcia Kester Doyle calls home.

    Andy and Elizabeth Farmer exchange New York for a rural paradise but find that the pond next to their new house has snakes, the house is infested with mosquitoes, and the former owner is buried in the yard

    Now the bestselling author of Darth Vader and Son and Vader's Little Princess brings his witty comic observations to terrestrial parenting in this perceptive book celebrating the more surreal moments of raising a child. In charming colorful panels, Brown wryly illustrates his fiveyear- old son's take on the world around him, from watching TV ("Elton John looks pretty in that shirt") to playing with toys ("This truck can survive on very little water") to odd requests ("Don't feel happy at me"), capturing the sweetly weird times that mothers and fathers everywhere experience with their own curious, pure-minded kids.