Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    - KEITH HOUGHTON, international bestselling author of Killing Hope A clever, absorbing tale...The Templar Agenda grabs you right from the murderous beginning and takes you on a fast-paced, thoroughly researched thrill-ride... - DAVID LEADBEATER, UK #1 bestselling thriller author of The Bones of OdinFROM THE BACK PAGE     In Medieval England, the defence of the realm in times of need rested on the shoulders of twelve men - a secret brotherhood of knights, who answered only to the ruler of England. They were called The White Hart.As they are now...When a series of explosions rock the Scottish capital, The White Hart is once again called into action. While the attackers flee Edinburgh with a hoard of priceless historical manuscripts, in a lonely village in England recent intelligence photographs suggest a potentially shocking connection between the suspected culprits and the wife of the Deputy Prime Minister...For White Hart agents Mike Hansen and Kit Masterson, the new lead is just the first piece of a potentially explosive puzzle that threatens to tear a hole in the heart of government. As a new threat soon reveals itself, their only chance to bring to an end the recent chain of ruthless activities is to follow the trail to the bitter end. Right to the heart of its deadly conspiracy...Part one of a brand new series...

    The Book of Craw -- comprised of poems and proverbs from Craw's own notebook -- is the companion volume to The Dirty Parts of the Bible: A Novel.

    A little caution never hurt anyone.But Maxwell Foxx isn't a man or a desire you can easily ignore. The man has sexy in his DNA.Falling in love with him was easy, inevitable. But keeping him would become a fight for my life.Young photographer, Vivienne Banks could never be accused of throwing caution to the wind. She's earned her nickname 'Cautious Viv'. A tragic childhood colours her future and her trust is something you have to earn.When her love life hits the rocks, Vivienne hits the bar with devastating consequences.In his sights already, gorgeous billionaire, Maxwell Foxx comes to her rescue. But who is rescuing whom? And at what price?Will Vivienne ever truly understand the significance of the M.F. tattoo over Max's heart?And will Max ever be able to break free from the ghosts in his past, and the bonds which tie him to another?

    The following day, millions of zombies who were being imprisoned in camps around the country were released into the general population.This is the story of the Quinn family of Boston, Massachusetts, an ordinary American family as they adjust to their new lives, living among zombies in their schools, hospitals, workplaces – Everywhere.

    She's found a new man and is finally happy once again. But when her ex comes back into town wanting her back, Rebecca will be forced to make a decision that will change her life forever. An Amish Widower's Heart Two years after Henry King loses his wife in a freak accident, he's still trying to cobble his life back together. But he knows that if he doesn't stop lingering on the past, he'll have no future. But can he love again? And just how far is the journey back to happiness? The Amish Late Bloomer Almost all of Elizabeth Stoltz's friends are married with kids. Elizabeth meanwhile finds herself back on the dating scene again after a crushing heartbreak. And she quickly finds out that being single at twenty-one year old leaves few options for finding the perfect guy. But Elizabeth is determined to find the love of her life. Will Elizabeth be able to find the love she's been looking her whole life for, is it already too little too late for her? This Side Of Heaven Mary Stoltz has a clear idea in her head of what she wants her dream man to be like. But her romantic reality has fallen far short of her dreams. Not to mention she is at the tail end of her rumspringa with seemingly not a single good suitor in sight. But when Mary finally meets a handsome and interesting man, will her love life finally live up to the dreams in her head? Amish Homecoming David Lapp has his rumspringa in the city cut short when he finds out that his mother has been in an accident. But when he returns to Lancaster to take care of her, secrets from the past come to light that will change the direction of his life forever. Also check out "Becca Fisher Amish Romance 40 Story Set," "Amish Faith Renewed," and "Yoder Family Amish Restaurant"

    Away in Medical School, Molly believed her life was on track. That was until she returned home for Christmas and learned her life was nothing she had always believed. As this surprising journey unfolds, Molly not only learns how to put aside the pain of her past but she finally learns how to say goodbye.

     When the head of Nick Rohmer’s Miami accounting firm is found dead after a suspicious accident, Nick finds his quiet, comfortable, boring life slipping out of his control. With most of the firm’s management either on vacation, sick, or dead, Nick is thrust into the unfamiliar position of actually having some responsibility. The weight does not sit easily on his shoulders. He’s relieved when the instructions from the Chicago head office are – don’t do anything until we get there. This he can do. He tries to stick to his ‘do nothing’ instructions even as the firm’s largest client threatens to jump ship. But Nick’s plan of inaction is short-lived when he is convinced to try to save the business. He secures an invitation to dinner on the private island of the mega-wealthy, and highly dysfunctional, Keene family. Things quickly go from bad to disastrous when another dead body shows up, and Nick finds he's the prime suspect. As he gets sucked into the mystery, Nick’s focus quickly changes from trying to save the business to trying to save his skin.

    Nine years. Nine years since she stepped over her mother’s drunken body and into a cold Alaska night running south, lost to her mother forever. How did she find me? She hesitates, not wanting to open the envelope, knowing the letter inside will drag her home; back into the bleakness of a life with no exit. Kris Gabriel, twenty-four, Alaska Native, and fierce like a wolverine, returns to Alaska—to find her mother murdered; shot in the face by the double-barreled blast of a shotgun. Angry her mother is pushed around even in death, guilty she abandoned her in life, Kris only knows to fight. Relentlessly, she tracks a trail of pain, of lost love, of lives ripped apart by the frozen north’s unyielding law of survival, never suspecting it’s not what her mother would have wanted. Never suspecting that she has far more at stake than finding her mother’s killer. Broken Angels is fast-paced Alaskan noir filled with richly drawn characters struggling to survive in a hostile country where there are no second chances.

    As seen on the Tonight Show with Jay Leno (twice!) as well as 2 dozen other TV programs, Brian's now the host of the popular online series "Scam School," (downloaded over 1 million times a month, and named by iTunes as a "top video podcast" of 2008 and 2009). ...And THIS is the book that started it all.With 57 killer tricks (and 8 bonus scams), any one of these tricks could win you the cost of a free drink or more... and yet your investment will be LESS THAN 2 CENTS PER TRICK!Short enough to digest in an evening, yet powerful enough to score you free drinks for the rest of your life... "Cheats, Cons, Swindles and Tricks" could be the single best investment of 99 cents you'll ever make.

    After about 4 months upped the dose to 50,000 IU a day or 150X the old recommended “safe” dose I then boosted it to 100,000 IU a day or 300 x TIMES the old maximum safe dose!What happened over these last 10 months? Did I die? get sick? No! Just the opposite!! High dose Vitamin D3 therapy over the last year-CURED ALL MY CHRONIC CONDITIONS-SOME THAT I'D HAD FOR 20+ YEARS!1.A painful snapping hip syndrome which I had been suffering from for 23 years and no Dr could help me-It is now 100% gone. No pain and NO SNAPPING!!2.Yellow fungus infected toenails (under the nail)- I tried everything over 20 years and nothing worked-10 months of high dose Vitamin D3 and they are clear as a bell! 100% cured.3.A knobby bone spur on my elbow that made me look like Popeye the sailor man-It has now 100% dissolved and my elbow is back to the way it used to be 20 years ago.4.Painful , clicking, popping, stiff Arthritic shoulders that prevented me from even throwing a ball from home plate past the infield. A condition I’ve had for 15 years. Gone. No more popping snapping or clicking and I can throw the ball twice as far .5.A ganglion cyst that persisted on my wrist for over 5 years has shrunk from the size of half a golf ball to the size of a pea and now it is rock hard ,painless, and shrinking.6.A small subcutaneous cyst on my face that had not gone away for 20 years –now gone!7.AND-Without even trying my weight has dropped by 25 pounds from 204 to 179.This book tells you detailed results of my experiment, dangers to avoid, and also discusses a simple and elegant new theory that suggests how High Dose Vitamin D3 therapy Should help PREVENT OR CURE all the epidemics of disease and health issues that have been plaguing us since the 1980’s when Doctors started warning us to stay out of the sun and always use sunscreen. This has created the huge epidemics we see today of Obesity, Autism, Asthma, and many others!The theory is simple-Vitamin D3 is a hormone that your skin makes when you sit in the sun, it is not a vitamin it was just mislabeled when it was discovered. When your Vitamin D3 levels are low, your body gets you to prepare for winter by overeating, slowing you down to conserve energy, and even making you depressed to keep you housebound. Interestingly it is this same drop in Vitamin D3 levels that signals a bear to start hibernating!If your body expects famine-like conditions caused by winter to be likely- it will conserve your critical resources for the future. This leads to what I call the Incomplete Repair Syndrome which in turn causes most of the diseases humans face other than spontaneous gene mutations that cause syndromes and diseases caused exclusively by aging. High D3 can be used to prevent or treat a huge number of diseases MS, asthma, 17 kinds of cancer, lupus, arthritis, heart disease, obesity, depression, Parkinsons+many more...This IS the better mousetrap! Most MD's get just a basic 4 years in Med School, then work to earn not learn.

    But did they have to send him disguised as a nerd to a wacko island community off the coast of Maine? What’s a celebrity like him to do? Get out, of course. But then why then did he so oddly free, now that he’d escaped fame and fortune?Roslyn McGuiver, the young mayor of the island, knows that nerds are safe. After all, they’re like a third sex! Yet why does she have to fight off this weird attraction to her geeky, uncooperative summer student employee? Meanwhile, she has a community in desperate need of a new direction that needs her attention. And as annoying as he is, Jaro has an even more annoying habit of becoming very useful—and very smooth— he wants to. They’re not exactly fighting but not exactly getting along. He’s not being honest, and she’s not being open-minded. But thanks to the intervention of the island’s cult, biker gang, and pirates, the Women’s Muffin League, the town council, and of course, Hurricane Hubert, both learn to let go of the past.

    When she says yes to Arthur Carrington II’s marriage proposal, her life is suddenly turned upside down. Not only is Emily a target of an unrelenting paparazzi, but she feels the pressure to live up to the Carrington name and all of the expectations it carries with it, especially those set by her soon-to-be mother-in-law and renown socialite, Dolores Carrington. But when a disastrous turn of events causes her life to fall apart at the seams, Emily finds herself traveling to Lancaster, Pennsylvania to visit her long-lost Amish cousins and put some distance between herself and the life she thought she wanted. It is there among the Amish where Emily discovers what’s really important and the power of family, faith and following one’s dreams. With the help of a handsome stranger, Jonah Miller, Emily finds herself at a crossroads and knows she must make a decision that will ultimately change the course of her life.

    Calvin has everything that he could possible want, but soon realizes that giving his wife Katrina the child that she so desperately wants would be harder than he ever imagine. Pastor and Lady Snow try to be there for them, but struggle with their own problems and martial secrets. Lady Snow starts to see her family crumble before her own eyes and tries to hold everyone together, but the truth hurts. Will this family be able to handle their own "Meltdown?"

     Book 1 Cat has spent years trying to leave the disappearance of her fiancé in the past when out on a date with a new man, she receives a message that can only be from her former love. Jay immediately falls for a girl like Cat, but how can he win her over with the ghosts of the past still lingering? Moving on isn't easy and even those closest to you may not be who they seem. But through it all, love can always find a way. Book 2 Ethan’s spent his entire adult life haunted by his past. A new cold case file is pulled from the box and Ethan is shocked to see almost the exact same murder scene that he witnessed when he walked into his sister’s murder years before. Certain there’s a connection, Ethan begins to dig deeper into the murders in the hopes of finally putting his horrific memories to rest. Book 3 Another young babysitter had been murdered, that made three in only a short amount of time. Though no one seems to believe there’s a connection, Angie is certain that it can’t be coincidence. Only person she wishes she could confide in is her partner and boyfriend, Ethan, but he’s still working out his own demons. Striking out on her own is the only way Angie believes she can provide justice for these murdered girls. Book 4 Angie had been waiting patiently for her daddy to be released from prison, but not under the terms that he must help Jay in breaking up the mob. Sampson must go undercover to dig up as much as he can in order to send his old bosses to jail. But Angie isn’t going to let that happen without some major precautions.