Packed full of hilariously stories, exclusive anecdotes and refreshing appraisals, in The Greatest Games Jamie Carragher takes you into the heart of these matches, revealing new insights into the teams, players and coaches that have shaped football.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    In this accessible and stimulating Very Short Introduction, Martin Bunton illuminates the history of the problem, reducing it to its very essence. Adopting a fresh and original approach, Bunton explores the Palestinian-Israeli dispute in twenty-year segments, to highlight the historical complexity of the conflict throughout successive decades. Each chapter starts with an examination of the relationships among people and events that marked particular years as historical stepping stones in the evolution of the conflict, including the 1897 Basle Congress, the 1917 Balfour Declaration and British occupation of Palestine, and the 1947 UN Partition Plan and the war for Palestine.Providing a clear and fair exploration of the main issues, Bunton explores not only the historical basis of the conflict, but also looks at how and why partition has been so difficult and how efforts to restore peace continue today.About the Series:Oxford's Very Short Introductions series offers concise and original introductions to a wide range of subjects--from Islam to Sociology, Politics to Classics, Literary Theory to History, and Archaeology to the Bible. Not simply a textbook of definitions, each volume in this series provides trenchant and provocative--yet always balanced and complete--discussions of the central issues in a given discipline or field. Every Very Short Introduction gives a readable evolution of the subject in question, demonstrating how the subject has developed and how it has influenced society. Eventually, the series will encompass every major academic discipline, offering all students an accessible and abundant reference library. Whatever the area of study that one deems important or appealing, whatever the topic that fascinates the general reader, the Very Short Introductions series has a handy and affordable guide that will likely prove indispensable.

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    This is the story of how Israelis are helping to feed the hungry, cure the sick, protect the defenseless, and make the desert bloom. Israel is playing a disproportionate role in helping solve some of the world s biggest challenges by tapping into the nation's soul: the spirit of tikkun olam the Jewish concept of repairing the world. Following Start-Up Nation's account of Israel's incredibly prolific start-up scene, Thou Shalt Innovate tells the story of how Israeli innovation is making the whole world a better place. Israel has extraordinary innovators who are bound together by their desire to save lives and find higher purpose. In a part of the world that has more than its share of darkness, these stories are rays of light. What people are saying about Thou Shalt Innovate: Thou Shalt Innovate gives the reader a refreshing glimpse at Israel's greatest natural resource, her people. It is no coincidence that the Hebrew prophet Isaiah prophesied they would be a light unto the nations. Susan M. Michael, US Director, International Christian Embassy Jerusalem Want to understand the Israel of today, the nation that leads the world in problem solving? Thou shalt read Thou Shalt Innovate! Seth M. Siegel, author, New York Times best seller Let There Be Water Thou Shalt Innovate is a book the world needs to pay attention to. In a rich and exhilarating narrative, Avi Jorisch outlines the roadmap for how Israelis innovate while making the world a better place, and how other countries and people can follow suit. Yaakov Katz, Editor in Chief, Jerusalem Post; co-author, The Weapon Wizards

    Indeed, both internationally and within Israel, support for the occupation of Palestinian territory rests on the belief that the army's actions and presence in the West Bank and Gaza are essentially defensive and responsive, aimed at protecting the country from terror.But Israeli soldiers themselves tell a profoundly different story. In this landmark work, which includes hundreds of soldiers' testimonies collected over a decade, what emerges is a broad policy that is anything but defensive. In their own words, the soldiers reveal in human and vivid detail how the key planks of the army's ostensibly protective program—"prevention of terror," "separation of populations," "preservation of the fabric of life," and "law enforcement"—have in fact served to accelerate acquisition of Palestinian land, cripple all normal political and social life, and ultimately thwart the possibility of independence. The many soldiers who have spoken out have taken aim at a silence of complicity, both within Israel and in the wider world, that perpetuates the justification for occupation. In the process, they have created a gripping and immediate record of oppression. Powerful and incontrovertible, Our Harsh Logic is a supremely significant contribution to one of the world's most vexed conflicts.

    Whose Land? Whose Promise? is Burge's personal exploration of his feelings about the crisis in the Middle East, put on paper to communicate with other Christians who share the same opinions he does and seek answers to the same questions he does; questions such as: How do I embrace my commitment to Judaism, a commitment to which I am bound by the Bible, when I sense in my deepest being that there is a profound injustice afoot in Israel? How do I celebrate the birth of this nation Israel when I also mourn the suffering of Arab Christians who are equally my brothers and sisters in Christ? How do I love those Palestinian Muslims who are deeply misunderstood by all parties in this conflict?

    The web of murder and greed is clearly explained in this book that was the first to reveal the strong ties that developed from Malcolm Wallace all the way to the Johnson White House - encircling the richest and most influential men in Texas - oil barons, weapons manufacturers, and businessmen who would consider the removal of John Kennedy an act of patriotism.

    Gabriels transformation from devout Muslim is a powerful reminder of how love can indeed conquer hate. His bold change of heart prompts him to bless the Jewish people rather than curse and hate them.” -Rabbi Yechiel Eckstein “Islam and the Jews reveals the secret agenda that is not being told by the media. I wish U.S. government officials would read this book.” -Sid Roth, President, Messianic Vision

    

    Set to inspire, this book includes some of the most stirring and eloquent addresses by Rabindranath Tagore, Swami Vivekananda, Sardar Vallabhbhai Patel, Mother Teresa, JRD Tata, Abdul Kalam, Nardendra Modi and other influential Indian leaders.This impelling selection of expressive moments of oratory would provide the reader a fresh perspective; evoke feelings of patriotism, inspiration and unbounded motivation. Nitin Aggarwal introduces each speech with relevant information, providing valuable insight.

    

    Gordon Thomas's 1999 publication of Gideon's Spies, resulting from closed-door interviews with Mossad agents, informants, and spymasters as well as from classified documents and top-secret sources, revealed previously untold truths about the Israeli intelligence agency. And now, in this edition, Thomas updates his classic text and shows the Mossad as it truly is: brilliant, ruthless, and flawed, but ultimately awesome.Three all-new chapters cover topics including:- How the Mossad planned to assassinate Saddam Hussein- Saddam's food-testing ritual, and the surprising "source" within his government- China's U.S.-based front-companies, and its relationship with bin Laden- Mossad's untold role in the events before and after 9/11- Mossad and revelations about Princess Diana's death- The disappearance of the millions transferred from the Vatican Bank to the Polish Solidarity movement- How extremists recruit suicide bombers, including women- Mossad's untold role in the Iraq war and the hunts for Saddam and bin Laden- Saddam's plans for trial

    Following his escape from two American POW camps, his retreat into the mountains and out of Europe, and his path to an anonymous life in Buenos Aires, his pursuers are a bulldog West German prosecutor, a blind Argentinean Jew and his beautiful daughter, and a budding, ragtag spy agency called the Mossad, whose operatives have their own scores to settle (and whose rare surveillance photographs are published here for the first time). The capture of Eichmann and the efforts by Israeli agents to secret him out of Argentina to stand trial is the stunning conclusion to this thrilling historical account, told with the kind of pulse-pounding detail that rivals anything you'd find in great spy fiction.

    With the same commitment to objectivity that has consistently characterized his approach, Morris now turns his attention to the present-day legacy of the events of 1948 and the concrete options for the future of Palestine and Israel.The book scrutinizes the history of the goals of the Palestinian national movement and the Zionist movement, then considers the various one- and two-state proposals made by different streams within the two movements. It also looks at the willingness or unwillingness of each movement to find an accommodation based on compromise. Morris assesses the viability and practicality of proposed solutions in the light of complicated and acrimonious realities. Throughout his groundbreaking career, Morris has reshaped understanding of the Israeli-Arab conflict. Here, once again, he arrives at a new way of thinking about the discord, injecting a ray of hope in a region where it is most sorely needed.