But they’re single-minded and very, very hungry. On land, they take the form of bosses, businesspeople, colleagues, family, and sociopathic neighbors. In the world of former governor of New Mexico and US ambassador to the United Nations Bill Richardson, they have taken the form of the most powerful people in the world. He’s engaged in high-stakes, face-to-face negotiations with Castro, Saddam, the Taliban, two generations of North Korean leadership, and many more of the world’s most infamous dictators—and done it so well he was known as the "Undersecretary of Thugs" while with the Clinton administration. Now the 5-time Nobel Peace Prize nominee tells these stories—from Washington, DC, to the Middle East to Pyongyang—in all their intense and sometimes absurd glory.How to Sweet-Talk a Shark is a rare, candid, and entertaining glimpse into an insider’s world of high-stakes negotiation – showing Richardson’s successes and failures in some of the world’s least friendly places. Meanwhile, readers get frank lessons in the art of negotiation: how to prepare, how to size up your opponent, how to understand the nature of power in a standoff, how to give up only what is necessary while getting what you want, and many other strategies Richardson has mastered through at-the-table experience – and from working with other master negotiators like Presidents Obama and Clinton, and Nelson Mandela. These are takeawayas that anyone can use to negotiate with the power brokers, dealmakers, and, yes, the hungry sharks in their own lives.

    Well, you’d think it’s this witch’s lucky day, but nope. Not even close. In fact, this day has been disastrous so far. But let me rewind the story for you. Hi, my name’s Aubrey, and I own Lavender & Cinnamon, the award-winning pastry shop conveniently located in one of the coziest neighborhoods in Seattle. My life’s filled with cupcake and hexes, and I like it exactly the way it is. Yesterday, I received ominous news from Mr. Stuart, my landlord—you guessed correctly, he’s the owner of the junk mentioned before. Anyway, he wants to evict my shop to build a high-rise on top of it. The last thing I need is a domineering billionaire who thinks he can do whatever he wants because he's rich. Sure, the man is unbearably handsome, generously endowed (I took a good look at it) and makes me weak in the knees... but rest assured I won't give up my shop without a fight. PS If you want to know more about the junk incident, you really need to read the book…

    By going step-by-step from the holistic to the detailed, you'll quickly discover when body language indicates something significant, and when an itch is just an itch. You'll learn how to: -- Identify the basic mechanics of human communication. -- Observe what is culturally normal…and when ""abnormal" matters. -- Read changes in body language. -- Avoid misunderstandings. -- Project the right message. -- Protect yourself from manipulation. The Body Language Handbook will not only teach you how to read the body language of others, it will also make sure you send the signals you want to send. Increase your power of communication at the office, in a courtroom or classroom, at home, and in any social setting, even the poker table!

    Perfect for new dog owners, and the perfect addition to puppy packets or puppy socialization classes. This small, reader-friendly dog training booklet will help any dog and dog lover get off on the right paw.

    While most warriors shed blood on the battlefield for one clan or another, Okko the Ronin travels elsewhere on a more personal mission, hunting demons across the land. In his company are Noburo, an enigmatic giant who hides his face behind a red mask; Noshin, a whimsical monk and lover of saké with the power to commune with the spirits of nature; and the young fisherman Tikku, learning his way in the world.  From master storyteller Hub, The Complete Okko contains all five volumes of his ambitious fantasy series that explores one ronin’s journey of redemption across a world that is as beautful as it is violent. In addition, this completed collection includes over 120 pages of previously unreleased Okko story material.

    Industry's Mr. Fix It." From his very first crisis assignment as point man for Lee Iaccoca's rescue team at Chrysler, Miller built an international reputation while fixing major problems in such varied industries as steel, construction, and health care. Most recently, as chairman and CEO of the bankrupt automotive parts manufacturer Delphi Corporation, he has confronted head-on the major issues threatening the survival of Detroit's Big Three.A battle is being fought in the heart of industrial America—or what is left of it—Miller observes. In the auto industry as well as every manufacturing corporation, management and labor are at loggerheads over wages and the skyrocketing costs of employee benefits. The way out of this battle is often painful and Miller is deeply aware of the high price individual workers and many communities have had to pay as a result.In this frank and unsparing memoir, Miller reveals a rarely seen side of American management. Miller recounts the inside story of the many turnaround jobs that have led to his renown as Mr. Fix It. But he also paints an intimate picture of his relationship with Maggie Miller, his wife of forty years, with whom Miller shares the credit for his success. Described by Miller as "my mentor and tormentor," Maggie served as his most trusted adviser and kept him focused on what truly matters until her death from brain cancer in 2006.A deeply moving personal story and timely snapshot of the state of American manufacturing and what it will take to restore it to profitability, The Turnaround Kid is Steve Miller's fascinating look at his education as an American executive.

    But finding the dead body of one of her guests sprawled in her garden complicates things!

    Henry, throughout its history this annual collection has consistently offered a remarkable sampling of contemporary short stories. Each year, stories are chosen from large and small literary magazines, and a panel of distinguished writers is enlisted to make the final selection. The result is a superb collection of inventive, full-bodied stories representing the very best in American and Canadian fiction.

    Quality assurance was conducted on each of these books in an attempt to remove books with imperfections introduced by the digitization process. Though we have made best efforts - the books may have occasional errors that do not impede the reading experience. We believe this work is culturally important and have elected to bring the book back into print as part of our continuing commitment to the preservation of printed works worldwide.

    Now he shows managers how to use the Principle to achieve exceptional results at work - without stress or long hours.

    Essef - Fictional story about a rock superstar who has discovered his own astonishing Psychic powers, his out of body mind voyages have revealed rival Russian and American instalations for developing psychic weaponry.

     Eleanor of Aquitaine became the queen of both France and England, the wife of two kings, and later the mother of two kings. Heiress to the rich French provinces of Aquitaine and Poitou, she was undoubtedly one of medieval Europe’s most powerful and wealthy women. Inside you will read about... ✓ Duchess of Aquitaine, Queen of France ✓ Eleanor and King Louis Joins the Crusade ✓ The Royal Divorce ✓ Continuing Conflict and Courtly Love ✓ At the Center of Rebellion ✓ Fifteen Years of Captivity And much more! Eleanor of Aquitaine has, not surprisingly, captured many imaginations. From inciting her sons to rebel against their father to the tale of her “courts of love,” where she reportedly fostered the idea of courtly love and promoted the arts, to her captivity and later tireless work to rescue her son Richard the Lionheart from his imprisonment, Eleanor’s life is a tangle of legend mixed with the struggle to interpret the sometimes-scarce facts. This does not make it any less fascinating—or any less worthy of study. In this book, you will find a concise exploration of the life of one of the medieval world’s most memorable figures.

    Agreed on many fronts but I found his reinvention of these principles when applied to the service industry to be extremely insightful. The concept of a Minimum Valuable Service is unique, new and sets goals intended to deliver maximum value with measurable results. This is a must read for anyone in the global innovation economy." - Rick Rasmussen, NestGSV. International Business development.This book is a practical guide that explores how startup entrepreneurs and business leaders, who hold no Design degrees, can integrate Service Design into their development cycles in order to create sustainable, desirable and profitable new services. In the first part, Tenny explores the reasons why startups need to move away from the "make and sell" industrial logic we've been exploiting over the last century. To take its place he proposes a new service oriented mindset that carries the idea of "learn, use and remember" users' journeys. He also discusses the challenges our industrial society is facing and how the combination of design with a service oriented mentality can be key to help new and existent businesses make this shift. In the second part, he will take you on a journey through the MVS - Minimum Valuable Service - model. This model can seamlessly integrate Service Design into the Lean Startup or any Agile development cycle. It adds the human values needed to foster service innovations within the Lean's scientific approach. In this part of the book you will learn tools, methods and practices that will help you get your hands dirty with design.At some point every adventure requires a great guide, and this journey into the heart of the new is led impeccably by Tenny Pinheiro. Slyly sidestepping the pitfalls of the Lean Startup approach, he skillfully navigates us through to a deeper understanding of the forces shaping the evolving service economy. By trusting the wisdom of the many to help design the next phase of business, his approach taps into an inexhaustible source of creativity and innovation. The Service Startup is a trusty roadmap that you will long keep by your side. As Tenny might suggest: learn it, use it, and remember it. - Jamer Hunt, Parsons The New School for Design. Director for the graduate Program in Transdisciplinary Design."I'll admit it: I enjoy seeing someone who knows their stuff re-assemble and improve on the work of an adjacent profession. Tenny calls out what's lacking in the Lean Startup approach, in the most thorough and insightful ways. In the spirit of iteration, he's taken an existing approach and improved on it. If only all criticism were this good. I enjoyed his delightfully nuanced views on the world of services - how they're perceived, experienced, and remembered - as well as his historical perspectives on the worlds of design, business and marketing. Opinionated but also well-informed, this is a pragmatic, human-centric take on designing and delivering services that I'd recommend to anyone whose work affects other people. - Chad Thornton, Experience Designer, Airbnb"

    When Gabriel's company is ready to start beta testing, he invites his old crush to inspect its medical safety protocol.Curious about the revolutionary technology of the Perfect Match Virtual Fantasy-Fulfillment studios, Brenna agrees.Neither expects to end up partnering for its first fully immersive test run.Warning: This virtual fantasy contains a hot, dominating demon/vampire, steamy love scenes painted with light shades of gray, and a HEA in the real world.Perfect Match is a series of quick, stand-alone reads with a touch of sci-fi and a lot of sizzle.

    Portland is among the most unchurched and politically progressive cities in the nation. With its unique edge—from a popular television show dedicated to its eccentricity to hosting the country’s largest naked bike ride—you wouldn’t expect Portland to be home to one of the most successful partnerships between local government and area churches. But it is.In 2007, Kevin Palau and a few dozen pastors approached Portland’s mayor and posed the question: How can we serve you with no strings attached? Officials identified five initial areas of need—hunger, homelessness, healthcare, the environment, and public schools—and so began a partnership, CityServe, between the city and a band of churches seeking to live out the gospel message. Since then, the CityServe model has spread like wildfire, inspiring communities across the country to take up the cause in their own cities.Unlikely not only tells the story of the inception of CityServe, but also challenges readers to evaluate their understanding of the gospel. Today’s church finds itself torn between social justice and direct proclamation. Unlikely proposes a both/and scenario, showing how the gospel can truly penetrate a region—through word and deed.CityServe is proof that when differences can be put aside for a worthy cause, real change can be attained, and unlikely beauty is born.