Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    100% of author profits from this edition of the book will go to The Trussel Trust, a charity that supports 1,200 UK food banks and provides emergency food and support to people locked in poverty, people who need help more than ever at this time.

    A really good joke, like a great poem, memorable song lyric, razor-sharp anecdote, or Zen koan, is a portal of discovery—it can get a meaningful message across in a way that’s clear, humorous, and practical. It’s the secret weapon of every great comedian—there’s the joke, and then there’s the subtext of the joke, and that can mean serious business. A funny, funny joke about a therapist and his patient conveys, for example, an important lesson on the power of communication. A surprising joke about a tribal shaman and the weather service turns into a necessary critique on how we should view experts.

    Dedicating his life to bringing criminals to justice, he's on the trail of Tyler Boone, an escaped outlaw and killer.Jake and Maddie lock horns when Jake shows up at Maddie's homestead and announces he's staying until he captures Tyler. But living in close quarters exposes emotions and feelings they had both thought long dead, and brings danger, sorrow and love, forcing them both to question the past, and eventually, to trust in the future.

    Turns out three of the four women aren’t cowgirls at all, and their horses aren’t ranch horses either.And then there is the cheating husband that came along for the ride.The word ‘baggage’ just got a whole new meaning.If you think senior living means the party is over, then you haven’t spent a night at The Silver Spurs Home for Aging Cowgirls where romance is in the air and sleeping with another woman’s man can be murder. This politically incorrect black comedy is one part Murder She Wrote and one part Blazing Saddles for lovers of outrageous romantic comedies and cozy mysteries where spurs are jingling and mysteries are afoot. Oh, and we can't forget horse and dog lovers too. More information: When the Montana family decide to turn their struggling ranch into a senior’s home for retired cowgirls and their horses, they don’t realize how much baggage comes along with them, not to mention the fact that only one of the four ladies who move in is a ‘real’ cowgirl, and one of them also comes with a husband with a wandering eye.Sam Montana thinks he’s seen it all until the four ladies show up with four stallions, blankets for every season, more tack than the barn has room for, and a list of what to feed and what not to feed the horses that is longer than his arm.Young widow, Emma Montana, and her children all agreed that a group of retired cowgirls in the house would be fun…just like having four new cowgirl grandmas. They didn’t count on a cheating husband, his completely disabled wife left helpless after a massive stroke, his mistress of forty years, and the multi-divorcee deciding that Sam’s the new mount she wants to ride. And then there are the crude jokes and midnight capers. Throw in a love struck sheriff, a jealous Forest Ranger, a hot ATF agent, a plane crash, a fugitive on the loose, and a rogue mountain lion, and Emma is over her head in no time. This politically incorrect laugh-out-loud black comedy will leave you wondering just what your grandmother is up to when you aren’t around.

    It is his first job in general practice; his first brave excursion into the dangerous world where patients walk round in their clothes. Dr Vernon soon finds himself bemused, fascinated and exhausted as he copes with the procession of ailing humanity that streams into his surgery and awaits his visits. A confused old lady, timid vet, puzzled diabetic, lonely housewife, hypochondriac, tipster with an ulcer, nun with dandruff and a persistent young lady with abundant charms and nothing wrong with her. Just published as an e book, exclusive to Amazon, this book was a huge hit in England and America when first published in the 1970s. Edward Vernon is a pen name of a well known British doctor/author.Here's what the critics said about the series:Thoroughly delightful - Fresno BeeHilarious - TitbitsA delightfully funny book that keeps the reader laughing and appeals to one's sense of the ridiculous - Sunday Advocate, Baton RougeFor entertainment, a chapter or two before bedtime is just what the doctor ordered - Sacramento BeeDoes for British GPs what Herriot has done for vets - BooklistHilarious, written with skill and zest - Grimsby Evening TelegraphVery funny - Citizen, GloucesterThoroughly enjoyable, genuinely funny - South Wales EchoWise, funny, sad and heartwarming - Chattanooga TimesGood fun - Homes and GardensMost of his adventures are funny, some hilarious; but he has the good sense to leven the comedy lump with some that are sad, some touching. All are written lightly, easily, entertainingly - Oxford TimesThe funniest of the funny doctor books - Richard GordonJolly good reading - Publishers WeeklyViews the human species he treats with much the same affection, compassion and humour as Herriot brings to the animal world - Cleveland Plain DealerSometimes serious, sometimes hilarious - Lancashire Evening PostTruthful, well observed and consistently readable - Daily TelegraphPerceptive and witty - Surrey AdvertiserWill amuse, amaze and entertain - Yorkshire Postetc etc

    

    61 pages of summaries and analysis on Me Talk Pretty One Day by David Sedaris.This study guide includes the following sections: Plot Summary, Chapter Summaries & Analysis, Characters, Objects/Places, Themes, Style, Quotes, and Topics for Discussion.

    When Teddie Arizona, woman of mystery, crawls out of the wreckage of her plane and into their lives with a $5,000,000 secret, things start to get interesting.When T.A.’s “husband,” F. Rank Pantaker, dispatches his henchmen to retrieve the money—and the girl—Lick and Al find themselves trying to outrun the bad guys and protect a damsel in distress. Is T.A. out to cheat her cheatin’ husband, or is she really just trying to stop an illegal scheme cooked up by F. Rank and the infamous Ponce de Crayon, Vegas’s most glamorous tiger tamer? Is she playing Lick—or is it love? Will Al Bean’s cockeyed plan, an able assist from Cody, Lick’s cowboy sidekick, a brigade of old-time rodeo reunioneers, and twenty miles of duct tape be enough to stop F. Rank’s nefarious schemes, reform a career party girl, and change the hearts and minds of ten of the world’s most thrill-seeking billionaires? Can Cody keep Lick from climbing onto raging bull Kamikaze’s back one more time? Can true love triumph over shoot-outs at the not-so-okay corral and close encounters with white tigers? Hey, this is Baxter Black—what do you think? With its colorful cast of characters, rip-roaring humor, and inventive language, this caper will have you riding high long after it gallops to a thunderously satisfying conclusion.

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

    Here are more than 700 of Isaac Asimov's favorite jokes, cleverest limericks and funniest stories.

    History has no record of him. There is a moral in that, somewhere.""The problem with being a pain in the ass is that you never quite know who's trying to get you.""Why do people keep insisting that I join the 21st Century? I *LIVE* in the 21st Century! I just don't want to be bothered by the shitheads on the internet!""I have no mouth. And I must scream.""I think love and sex are separate and only vaguely similar."

    Join Ricky Gervais, Steve Merchant and Karl Pilkington as they probe the nature of human society.In this episode: Athenian democracy and arboreal investments; Karl on road safety; President Pilkington's pronouncements; Malthusian musings; Karl's adoption agency; the ins and outs of organ donation; social injustice on the busses; morality and entomology; Karl's Luddite attitude to plate sanitation; euthanized ensifera; social orthodoxy at the orthodontist's; and splenetic etiquette.

    One of the earliest creations from the master craftsman of Western fiction, Kilkenny featured prominently throughout the years in L’Amour’s work, his search for peace and quiet interrupted by one heart-stopping adventure after another. Now this rollicking eBook bundle collects the three full-length Kilkenny novels alongside three essential shorter pieces:   KILKENNY THE RIDER OF LOST CREEK THE MOUNTAIN VALLEY WAR WEST OF DODGE (SHORT STORY) MONUMENT ROCK (NOVELLA) A GUN FOR KILKENNY (SHORT STORY)   Kilkenny wasn’t looking for trouble when he entered the Clifton House stage station, but trouble found him when a reckless youngster named Tetlow challenged him, drew his gun, and paid for it with his life.   Looking to escape a reputation that he never wanted, Lance Kilkenny settles in the lonely mountain country of Utah, planning to ranch a high, lush valley. But the past is on his trail. Jared Tetlow is a powerful rancher determined to run his vast herd on the limited grasslands there—whether he has to buy out the local ranchers, run them out, or kill them. He’ll cut down anyone who stands in his way, especially a man he already despises: the gunman named Kilkenny—the man who killed his son.

    . .As Civil War bloodies the nation's ground, Texas Rangers Harp and Long John O'Malley patrol a vast, unguarded range, picking off the brutal Comanche while protecting the families of soldiers off fighting at the front.Bullet by bullet the O'Malleys distinguish themselves as two of the bravest gunfighters to ever wear the Ranger's star. At war's end, the Rangers are disbanded, but Harp and Long John are not through fighting yet. They sign on with a cattle drive that will take them across the most treacherous and deadly stretch of the American frontier: the long trail from Texas to Sedalia. Beset by ruthless enemies inside and outside the camp, Harp and Long John aim dead straight for the future--where a great ranching fortune awaits back in a Texas they will change forever.