Book picks similar to
Listening with Empathy: Creating Genuine Connections with Customers and Colleagues by John Selby


communication
entrepreneurial-education
nonfiction
a-healing-life-skills-empowerment

The Secret of Divine Civilization


Abdu'l-Bahá - 1970
    It contains an appealing and universal message inspiring world-mindedness and soliciting the highest human motives and attributes for the establishment of a spiritual society. Written by Abdu'l-Baha in the late nineteenth century as a letter to the rulers and people of Persia, it is still profoundly relevant today as a guide to creating a peaceful and productive world.

Code Blue: A Katrina Physician's Memoir


Richard E. Deichmann - 2006
    Over two thousand people were trapped in the squalid conditions without security as the death toll steadily rose inside. Bodies stacked up in the chapel as the temperature soared in the overcrowded hospital and the situation became increasingly desperate. Doctors, nurses, and staff worked around the clock, caring for those inside and trying to evacuate the facility, also known as Baptist Hospital. Allegations of euthanasia would later make headlines across the country and be investigated by state and local officials. Code Blue: A Katrina Physician's Memoir finally tells the inside story of the hellish nightmare those who struggled to survive the ordeal were cast into. Dr. Richard Deichmann, the hospital's chief of medicine and one of the leaders of the evacuation, gives his compelling account of the rapidly deteriorating state of affairs at the hospital. He takes us through the daily horrors and numbing disappointments. This gripping tale of survival, despite betrayal and abandonment by the authorities, may change forever the way you view the threat of a mass disaster.

Negotiate to Win: The 21 Rules for Successful Negotiating


Jim Thomas - 2005
    Discover the PowerOf Better NegotiatingNegotiation is one skill everyone needs in order to get more of what they want -- to sell more, to keep costs down, to manage better, to strengthen relationships -- to win! Thomas shows you exactly how the best negotiators reach long-lasting positive solutions that build profits, performance, and relationships.This indispensable guide covers all you'll ever need to know about negotiating, including:The 21 rules of successful negotiating -- and how to defend against them!"Quickies" -- specific tips on how to successfully negotiate with bosses, children, car dealers, contractors, auto mechanics, and many othersWhy Americans are among the worst negotiators on EarthHow to overcome your natural reluctance to bargainWhy win-win negotiating is so vitalHow to thoroughly prepare for your negotiationsHow to deal with counterparts who intimidate or harass youHow to negotiate ethically -- and deal with those who don'tHow to negotiate more successfully across cultural linesThomas's Truisms -- 50 memorable negotiating maxims The psychology of negotiating, historical illustrations, day-to-day applications, and much, much more!

A CEO Only Does Three Things: Finding Your Focus in the C-Suite


Trey Taylor - 2020
    Many owners and CEOs think they have to be involved in every aspect of their business. They spend valuable brainpower on low-priority decisions. Before long, they're overworked and burned out.Instead of doing everything, it's time to focus on the right things.A CEO Only Does Three Things zeroes in on the three pillars of business: culture, people, and numbers. Steeped in twenty-plus years of practical knowledge, training, and consulting with some of the world's largest companies, this indispensable guide shows how to articulate the right culture for your business, hire people with the right mindsets, and inspire your teams to produce optimal results.Hundreds of CEOs have used Taylor's methods to create fulfilled, efficient, professional lives, and you can join them. Learn how to focus on the work you love-and avoid CEO burnout.

The Secret to Everything: How to Live More and Suffer Less


Neel Burton - 2020
    Socrates certainly knew it, as did the Buddha, and more recently, Albert Einstein, Carl Jung, and Emily Dickinson. It is a secret not because it is hidden as such, but because it is so difficult to see, running counter to so many of our most basic assumptions.Each of the book’s ten chapters exposes a particular aspect and practical application of the secret, while also keeping it carefully under wraps. On the surface, the chapters may seem to have little in common, but they are all built around the same wisdom. Your challenge, as you read, is to find the common thread that runs through all the chapters. The secret is discussed at the end, but don’t peek or you’ll spoil the fun.ContentsIntroduction1. How to see2. How to dream3. How to be religious4. How to be wise5. How to be fearless6. How to live7. How to love8. How to win9. How to party10. How to thinkThe Secret to EverythingAbout the authorDr Neel Burton is a psychiatrist, philosopher, and wine-lover who lives and teaches in Oxford, England. He is a Fellow of Green-Templeton College in the University of Oxford, and the recipient of the Society of Authors’ Richard Asher Prize, the British Medical Association’s Young Authors’ Award, the Medical Journalists’ Association Open Book Award, and a Best in the World Gourmand Award. His work has featured in the likes of Aeon, the Spectator, and the Times, and been translated into several languages.

Business Chemistry: Practical Magic for Crafting Powerful Work Relationships


Kim Christfort - 2018
    Based on extensive research and analytics, plus years of proven success in the field, the Business Chemistry framework provides a simple yet powerful way to identify meaningful differences between people’s working styles. Who seeks possibilities and who seeks stability? Who values challenge and who values connection? Business Chemistry will help you grasp where others are coming from, appreciate the value they bring, and determine what they need in order to excel. It offers practical ways to be more effective as an individual and as a leader. Imagine you had a more in-depth understanding of yourself and why you thrive in some work environments and flounder in others. Suppose you had a clearer view on what to do about it so that you could always perform at your best. Imagine you had more insight into what makes people tick and what ticks them off, how some interactions unlock potential while others shut people down. Suppose you could gain people’s trust, influence them, motivate them, and get the very most out of your work relationships. Imagine you knew how to create a work environment where all types of people excel, even if they have conflicting perspectives, preferences and needs. Suppose you could activate the potential benefits of diversity on your teams and in your organizations, improving collaboration to achieve the group’s collective potential. Business Chemistry offers all of this--you don’t have to leave it up to chance, and you shouldn’t. Let this book guide you in creating great chemistry!

EMT: Beyond the Lights and Sirens


Pat Ivey - 1990
    You'll experience the rush of adrenaline and the pain of loss. You'll go beyond the lights and sirens to witness the instinct of intelligence, the courage and commitment that makes the EMT an unsung hero in one of the most vital and compelling medical dramas of our time.

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance


Gerald J. Langley - 1996
    The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

How to Talk So People Will Listen


Steve Brown - 1993
    Provides a step-by-step, practical explanation of how to talk so people listen, whether in church, with family, at work, or with friends.

Helping Children Succeed: What Works and Why


Paul Tough - 2016
          Now, in Helping Children Succeed, Tough takes on a new set of pressing questions: What does growing up with economic and other stress do to children’s mental and physical development? How does adversity at home affect their success in the classroom, from preschool to high school? And what practical steps can the adults who are responsible for them take to improve their chances for a positive future?       Tough once again encourages us to think in a new way about the challenges of childhood. Mining the latest research in psychology and neuroscience, he provides us with insights and strategies for a new approach to childhood adversity, one designed to help many more children succeed.

The Enlightened Gardener


Sydney Banks - 1991
    So, too, do the characters in this wonderful story by Sydney Banks. In this simple but profound tale, four colleagues meet a remarkable gardener whose unique philosophy will forever change their lives. That philosophy is equally powerful for the reader. The wisdom within these pages comes in the form of a straightforward message that is accessible to all who open their hearts to it.

Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World


Gary Vaynerchuk - 2013
    Even companies committed to jabbing-patiently engaging with customers to build the relationships so crucial to successful social media campaigns-still yearn to land the powerful, bruising swing that will knock out their opponent or their customer's resistance in one tooth-spritzing, killer blow. Right hooks, after all, convert traffic to sales. They easily show results and ROI. Except when they don't.In the same passionate, street-wise style readers have come to expect, Gary Vaynerchuk is on a mission to improve marketers' right hooks by changing the way they fight to make their customers happy, and ultimately to compete. Thanks to the massive change and proliferation in social media platforms in the last four years, the winning combination of jabs and right hooks is different now. Communication is still key, but context matters more than ever. It's not just about developing high-quality content, but developing high-quality content perfectly adapted to specific social media platforms and mobile devices-content tailor-made for Facebook, YouTube, Instagram, Pinterest, Twitter, and Tumblr. A mash-up of the best elements of Crush It! and The Thank You Economy with a 2013 spin, here is a blueprint to social media marketing strategies that really works.

Above All Else


Dan Brodsky-Chenfeld - 2011
    Dan survived a plane crash from which sixteen of the twenty-two people on board were killed. He was left critically injured and woke up from a six-week-long coma with a broken neck, broken skull, severe head trauma, a collapsed lung, and other serious internal injuries. Against all odds, Dan recovered and went on to become one of the greatest competitive skydiver in the world. With the love and support of friends and family, Dan was able not only to resurrect his life but return to skydiving to achieve greater heights than he could have ever imagined. His techniques and methods for excelling are applicable to all people, no matter their goals. Dan uses his experiences to teach the lessons he's learned--as a competitor, coach, business owner, father, and husband--to help others achieve their dreams, overcome obstacles, and reach their peak performance.

Emotional Intelligence Mastery Bible: 7 BOOKS IN 1 - Emotional Intelligence, Self-Discipline, Cognitive Behavioral Therapy, How to Analyze People, Manipulation, Persuasion, Anger Management


Brandon Cooper - 2018
    It will quickly lead you to more rewarding and fulfilling relationships, as well as a more successful and enriching professional life. Included in this book collection are: Emotional Intelligence: The Complete Psychologist’s Guide to Mastering Social Skills, Improve Your Relationships, Boost Your EQ and Self MasterySelf-Discipline: The Complete Mindset Guide to Hacking and Stacking Habits of Mental Toughness - Stop Procrastination, Increase Willpower and Maximize ProductivityCognitive Behavioral Therapy: The Complete Psychologist's Guide to Rewiring Your Brain - Overcome Anxiety, Depression and Phobias using Highly Effective Psychological TechniquesHow to Analyze People: The Complete Psychologist’s Guide to Speed Reading People – Analyze and Influence Anyone through Human Behavior Psychology, Analysis of Body Language and Personality TypesManipulation: The Complete Psychologist’s Guide to Highly Effective Manipulation and Deception Techniques – Influence People with NLP, Mind Control and PersuasionPersuasion: The Complete Psychologist’s Guide to Highly Effective Persuasion and Manipulation Techniques – Influence People with NLP, Mind Control and Human Behavior PsychologyAnger Management: The Complete Psychologist’s Guide to Recognizing and Controlling Anger - Develop Emotional Self-Awareness and Eliminate Anxiety, Stress and Depression

Find Out Who's Normal and Who's Not: Proven Techniques to Quickly Uncover Anyone's Degree of Emotional Stability


David J. Lieberman - 2010
    In these ever-chaotic times, you need to protect yourself from those who are a few cards short of a full deck. Unstable people are more likely to try take advantage of you, lie, cheat, abuse, or just plain make your life miserable. Find out if anyone from your date, nanny, coworker, neighbor, potential employee, client, or fiancé-is normal, neurotic, or worse! In person, on line, or over the phone, discover near fool-proof tactics that quickly disclose to you, whether someone in your life is a few fries short of a Happy Meal, or worse and your seemingly normal Dr. Jekyll is really a Mr. Hyde.How close to snapping is she? How will he perform in a crisis? Is she a danger to herself or to others? Am I in a relationship with a stable person? Can she handle this news? Is he going to turn violent? Can I trust her with my kids? Will he make an unfit guardian? Is he unstable or just a bit eccentric? Is he joking or he's serious about the idea? What is she capable of? Is my coworker troubled or just plain moody? Is my friend in danger of hurting herself, or others? Is my date stable? How delicate do I need to be in firing this employee?