Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    And The Grand Tour has seen some of them. That’s why few people are better placed to lead you around this vast planet of ours than Jeremy Clarkson, Richard Hammond and James May. As long as you don’t mind getting hot and lost. Welcome, everyone, to The Grand Tour Guide to The World.In this indispensable guide, you will find an abundance of information, most of which is probably wrong and possibly dangerous. As well as occasionally accurate guides to the places visited on the show, you’ll find exclusive interviews with the presenters and discover their favourite locations for car-based cocking about.As well as being a factually dubious encyclopaedia, The Grand Tour Guide to the World is also a travel companion for those of you who have been inspired by the Grand Tour circus. You’ll find tips on how to sing like a native in the Bahamas, how to speak Welsh (wrongly), and how to navigate the magic roundabout in Swindon. On top of all this, we reveal the world’s fastest cop cars and the greatest car makers. And there’s a picture of James May in an anorak.

    The themes of betrayal, romance, love and mystery underpin this epic drama - the bewitching plantation owner, Annie Palmer, the beautiful and determined slave girl, Millie, the handsome and sophisticated John Rutherford caught in the middle - a torrid love story set in the steamy climate of the tropics.

    In his search for American myths and realities - along with comfort, cable TV and good, reasonably priced coffee - Sean Condon paints a hilarious road-portrait of the USA.

    Recently he set out to travel through Pakistan, revisiting those places that meant most to him along the great Indus river, from its delta on the Arabian Sea to its headwaters in the Himalayas, by way of the mysterious ruins at Mohenjodaro, the plains of Sind and the Punjab, the Khyber Pass, and his home town of Lahore. Imran’s amusing anecdotes and acute observations provide a unique insight into the richly varied life of Pakistan’s past and present; a life vividly portrayed by the superb colour photographs of Mike Goldwater. The result is a sumptuous personal view of Pakistan seen through the eyes of one of its most illustrious countrymen.

     I Wouldn't Start From Here is his random history of the 21st century so far, and all its attendant absurdities, intermittent horrors and occasional glimmers of hope. It features gunfights, car chases and gaol cells, any number of exotic locations, and a cast which includes revolutionaries, rock stars, politicians, hitmen, warmongers and peacemakers.Whether ducking for cover in Gaza, running roadblocks in Iraq, attempting to have fun in Luxembourg, or trying to buy Colonel Gadaffi T-shirts in Tripoli, Mueller is a man in search of an answer to perhaps the crucial question of our time: "What is it with these people?""Mueller's prose is as spectacular as a Taliban attack on Lollapalooza" (PJ O'Rourke)

    The Drive-By Truckers, as they named themselves, grew into one of the best and most consequential rock bands of the twenty-first century, a great live act whose songs deliver the truth and nuance rarely bestowed on Southerners, so often reduced to stereotypes.Where the Devil Don’t Stay tells the band’s unlikely story not chronologically but geographically. Seeing the Truckers’ albums as roadmaps through a landscape that is half-real, half-imagined, their fellow Southerner Stephen Deusner travels to the places the band’s members have lived in and written about. Tracking the band from Muscle Shoals, Alabama, to Richmond, Virginia, to the author’s hometown in McNairy County, Tennessee, Deusner explores the Truckers’ complex relationship to the South and the issues of class, race, history, and religion that run through their music. Drawing on new interviews with past and present band members, including Jason Isbell, Where the Devil Don’t Stay is more than the story of a great American band; it’s a reflection on the power of music and how it can frame and shape a larger culture.

    French ladies slender and chic, French men wearing berets and riding bicycles with baguettes clamped under their arms when they are not flirting outrageously, and all the while the sun shines down benevolently upon uniform rows of ripening vegetables. Dreams are strange and unpredictable, and sometime so is la vie en rose. A pick from some of the best bits of the popular travel author's blog diaries reveal the minutiae of expat day to day life in rural France. A must-read for Susie Kelly fans and anybody thinking of, or dreaming of, moving to France.

    Armed with a newfound swagger, the author transforms a much anticipated, romantic holiday with his wife into a decidedly unromantic, though highly romanticized roots tour with comic results. Crammed into their tiny rental car (a Fiat Crumb or some such model), the couple scour the countryside, from castles to trailer parks, looking for something more to commemorate Crawford history than a family crest refrigerator magnet - and ultimately discover something altogether richer: a thriving country with the most beautiful and haunting scenery imaginable, a romantic history full of blood, intrigue and heroism, and some of the friendliest and most fiercely loyal people in the world. Award-winning travel writer Scott Crawford resides in the British Virgin Islands. A professional educator, he has a keen interest in travel and history, which infuse his writings. Where's Me Plaid is his first book.

    From France (dogged by rail worker strikes), through Belgium, the Netherlands, Germany and Poland he goes, travelling as far east as Odessa by the Black Sea in Ukraine. With no set plans, simply a desire to let the trains lead the way, his trip takes him onwards via Hungary, the Balkans and Austria. Along the way he enjoys many an encounter, befriending fellow travellers as well as a conductor or two.This is a love letter to Europe, written from the trackside.

    But ambition quickly took wing. The house swelled to 225 rooms and became - until 2012 when it was topped by the home of a billionaire in Mumbai, India – the world’s largest residence ever built for a private citizen. Here’s the story of the house that Vanderbilt built - from the gardens by Frederick Law Olmsted to the John Singer Sargent portraits that adorn its walls.

    'Karamojo Bell, ' as he became known, devised many original techniques to seek out and capture his quarry, including a difficult rifle shot from a diagonal angle, later dubbed the Bell Shot. 'Wanderings' details Bell's ingenious ivory-hunting methodology, as well as his many memorable encounters on safari. This revised digital edition of Bell's bestselling book includes footnotes and images showing the ivory trade in East Africa. *Annotated edition with footnotes. *Includes images.

    The book also includes some of her best fiction pieces.

    That quixotic quest for understanding has drawn much of the world’s population eastward ever since Buddha first assumed the lotus position, and writer Mara Altman needed to know why. So she flew around the world in search of an answer not only to that mystery, but also to the deeper questions that plague all who yearn to define the meaning of life. What Altman found in her wild, comic 18-day reporting trek across India – a journey that took her on a laborious, 37-hour cross-country train trip, onto a mystical flat rock by the ocean in Pondicherry, and eventually into the emergency room of a cut-rate Bangalore hospital – will make you laugh, learn and ponder. By the end of her epic odyssey, it will also take you unexpectedly and thrillingly close to the pulsing heart of human existence. After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published seven bestselling Kindle Singles, including the #1 bestseller Bearded Lady, and has also written for New York Magazine and The New York Times. Cover design by Adil Dara

    Gill is probably the most widely read columnist in Britain. His books The Angry Island and A.A. Gill is away have found delighted fans in America as well, and sparked a loyal following. His new book of travel essays, Previous Convictions, ranges from Gill's nearby domestic locales of Glastonbury and the English countryside to Haiti, Guatemala, Pakistan and exotic, dangerous, downtown Manhattan. In this collection of notes from the corners of the globe, and sometimes from the edge of sanity, he confesses about his travels far and wide, "The more I see of the world, the less I think I understand. Familiarity breeds even more astonishment. The world just gets wider and deeper and weirder." These pieces are wickedly funny, sometimes pointedly — even purposely — critical of many cultures and traditions, and always edifying and enchanting. As an adventurer and as a writer, Gill never disappoints; while he may take others to task for their customs, habits, idiosyncrasies and plain bad taste, his own indefatigable curiosity keeps him going back again and again for more, and provides us with spectacular entertainment along the way.