This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    It is a remarkable story of extremes, and a no-holds barred account of Rollermania.From the Trade Paperback edition.

    Made with love. By fans. For fans. “Delightful...A rich and exhaustive production...Swifties have gotten their bible.” —The New YorkerTen years ago, an unknown sixteen-year-old released a self-titled debut country album. A decade later, Taylor Swift has reached record-breaking, chart-topping heights. A ten-time Grammy winner, Swift has been hailed for her songwriting talent, crossed effortlessly from country to pop, and established herself as a musician who can surprise, delight, and inspire, all while connecting with her fans in a way that only she can. Amazingly, after all these years, there is no great, comprehensive book about Swift for her fans. Until now. This book, a fan-generated celebration of Swift’s first decade as an artist, collects the best writing and images from the past ten years in one gorgeous volume. From prefame interviews with Swift in local Pennsylvania newspapers to major profiles in The New Yorker and Rolling Stone; from album reviews by top critics such as Robert Christgau, Sasha Frere-Jones, and Ann Powers to essays by beloved novelists like Maggie Shipstead; from Tavi Gevinson’s classic ode to Swift in The Believer to Q&As with Chuck Klosterman and humorous analysis from McSweeney’s and The Hairpin; from album-themed crossword puzzles and adult coloring pages to profiles of Taylor’s biggest fans; from an excerpt of the soon-to-be-published novel Taylor Swift: Girl Detective to a “book within a book” of Swift’s most inspiring quotations titled (naturally) The Tao of Tay, this book is the vital collection of all things Taylor. Here, finally, is the must-have book for every Swiftie and every music lover. For, as Klosterman wrote in GQ, “If you don’t take Swift seriously, you don’t take contemporary music seriously.” * This book is a tribute to Taylor Swift, but she was not involved in its creation. *

    Combining muscular guitars and driving rhythms with an irresistible pop sensibility, their blistering live show and endlessly dynamic front woman Hayley Williams has taken them from club shows in their hometown to sell-out arena dates across the world - and earned them a fiercely dedicated fan-base along the way. But with their success has come the pressure of growing up under the media's scrutiny. Small-town kids from Tennessee thrust into international stardom, they have had to negotiate their adolescence alongside the demands of a gruelling tour schedule and numerous line-up changes. This test of character brought them to the brink of collapse. And yet, from this adversity Paramore returned with their most confident, accomplished and deeply personal album to date - Brand New Eyes. This unauthorised book is the first to tell their story and details the early years forming the band, their explosive debut record, the strident, platinum-selling follow-up Riot! and their status in late 2009 as the 'next major rock act' in the world.

    In both subject and sound, it was like nothing else on the radio. It defied the cynicism and apathy of Generation X; it challenged the aesthetic expectations for a "pop song" (or even a "protest song"), fusing blues, opera, rock and gospel; and it demanded accountability in an era of corporate greed, globalization and environmental indifference. A massive hit globally (reaching #1 in over fifteen countries), it wasn't even offered as a single in the United States. Yet nearly two decades later, it stands as one of Jackson's greatest artistic achievements. In this groundbreaking monograph, author Joseph Vogel details the song's context and evolution from its inception in Vienna in 1988, to its release and reception in 1995, to Jackson's final live performance in Munich in 1999. Based on original research, including interviews with the song's key participants, Earth Song: Inside Michael Jackson's Magnum Opus offers a fascinating reassessment of this prophetic musical statement.

    Strummer, Jones, Simonon and Headon tell it like it was. Accept no substitutes.The unique story of the Clash, by the Clash. The Clash were a band like no other. Pioneers of punk rock, their incendiary gigs, intelligent songwriting, definitive style and passionate idealism caught the spirit of the times and made them a worldwide phenomenon. Rolling Stone magazine declared London Calling one of the greatest albums of all time, their autobiographical documentary Westway to the World won a Grammy, and their music lives on, influencing emerging bands and exciting new audiences today.This is the only book to be created by the band and is now available as an eBook. The Clash: trendsetters, icons, revolutionaries. One of the most influential bands of their time, they have inspired bookshelves of commentary, but this is the only book to be created by the band themselves. With unprecedented access to the Clash archives and original interviews with band, this publication tells it like it was. The full story from the last gang in town. Strummer, Jones, Simonon and Headon in their own words.Reviews‘One of the greatest bands of all time.' The Edge, U2 'A massive inspiration for me.' Bernard Sumner, Joy Division and New Order 'I adore The Clash.' Pete Townshend, The Who'One of England's greatest bands.' Nick Hornby ‘What could be more fun than a book about The Clash written by The Clash - What makes this tome more worthy than the reams of unofficial Clash literature available is that in it, the band tells their story in their own words - it's packed with little secrets and playful digs - Brilliant.' Short List 'Thrilling - This is a treasure trove of hitherto undiscovered gems. Long overdue.' Classic Rock ''This book is a cracker - crammed with Clash bits and bobs.' The Sunday Times

    When is it still worth it? Law professor Paul Campos answers that question in this book, which gives prospective law students, their families, and current law students the tools they need to make a smart decision about applying to, enrolling in, and remaining in law school. Campos explains how the law school game is won and lost, from the perspective of an insider who has become the most prominent and widely cited critic of the deceptive tactics law schools use to convince the large majority of law students to pay far more for their law degrees than those degrees are worth.DON’T GO TO LAW SCHOOL (UNLESS) reveals which law schools are still worth attending, at what price, and what sorts of legal careers it makes sense to pursue today. It outlines the various economic and psychological traps law students and new lawyers fall into, and how to avoid them. This book is a must-read if you or someone you care about is considering law school, or wondering whether to stay enrolled in one now.

    When your heart breaks, there's nothing more comforting than realizing that you aren't alone—that others can relate to the gut-wrenching pain of saying good-bye to a relationship that once felt so right. Each of us is bound to enter into a relationship or two that doesn't work out, but that doesn't make those months or years spent caring for an ex a total failure. Every heartbreak is a chance to learn, grow, and heal.

    Chronicles the terrifying murder of newlyweds Nancy and Richard Langert, who were shot to death in their basement in April, 1990, and the investigation that lead to the identity of their killer--a man they both knew well.

    Raised in a poor South London family with a history of mental illness, David Robert Jones was to become an emblem of his time whose fame rivaled that of Elvis Presley and the Beatles. He sang some of the most haunting pop songs of the 1970s and starred in some of the strangest plays and films of the period (The Elephant Man, The Hunger, The Man Who Fell to Earth). Androgynous, Jekyll and Hyde by turns, susceptible to cocaine and paranoia, casting off a series of managers and involved in complex lawsuits, Bowie eventually deserted Britain and America and moved to a house near the Berlin Wall. The Gillmans' formidable research enables them to smash many Bowie myths, but their sympathy for him and his disturbed family is evident, and they deal fairly with his wife, agents and lovers. Still, only obsessed Bowie fans will have the stamina to get all the way through this depressing 500-page odyssey. Photos. Copyright 1987 Reed Business Information, Inc.

    Join the horn-honking, signal-flashing, wheelie-popping pair as they endure painful bee stings, painful snakebites and (when they talk to girls) painful humiliation.

    Everything but control over their careers. Author Eric Lefcowitz chronicles the kaleidoscopic journey of Micky Dolenz, Davy Jones, Michael Nesmith and Peter Tork, following each of the four Monkees, together and apart, from 1965 to the present day. A must-read for music fans, “Monkee Business" is the definitive biography of a rock and roll legend.

    So began their adventure into IVF, via blood tests, sperm tests, injections and probes, becoming involuntary experts on embryology through failure, despair, persistence and success.After 4 years, 3 different clinics, 2 positive pregnancy tests and 1 miscarriage, they finally had a successful pregnancy.GET A LIFE is the perfect down-to-earth guide for anyone thinking of embarking on fertility treatment. It's two books in one, a book of advice for women and a survival guide for men, each chapter mirrored but with very different experience and advice. IVF is terrifying, awful and extraordinary in equal measures for both partners. GET A LIFE shares Richard and Rosie's ride on the fertility roller coaster, bringing you the funny, emotional and physical sides of IVF. It is an invaluable guide from both perspectives on how to get through the process in one piece.

    Sir Ernest Shackleton had carefully picked crew and a stout, well-outfitted ship, the Endurance. But he had no radio, the world was at war, and at the edge of the Antarctic continent, the ship froze in the sea ice. After months of immobility, it was crushed. Then began an impossible journey. With three tiny boats, the crew worked their way across frozen the Antarctic Sea. This vivid book recounts the story of Shackleton's heroic voyage from South Georgia Island to Antarctica then back to South Georgia. It is a tribute to Shackleton and his crew's ability to fight for survival and one of the most harrowing adventures in history.