Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Packed full of zingers and hilarious illustrations, if this doesn't put a smile on your face, nothing will. What's not to like:The other day someone left a piece of plasticine in my dressing room. I didn't know what to make of it. I'm against hunting. I'm actually a hunt saboteur. I go out the night before and shoot the fox. I saw this bloke chatting up a cheetah. He was trying to pull a fast one. Black holes. I don't know what people see in them. So I fancied a game of darts with my mate. He said, 'Nearest the bull goes first.' He went 'Baah' and I went 'Moo'. He said 'You're closest.' Velcro. What a rip-off. Black Beauty. He's a dark horse. I've got a sponge front door. Hey, don't knock it.

    Ready for it?"God is here."It may sound obvious at first, but truly understanding these three words is the key to more happiness, less boredom, more rest, less rush, more love, less drama, more peace, less fear.A deeply satisfying life doesn't require a sabbatical, a mission trip, or a New Year's resolution. As long as God is glorious enough and near enough, you can enjoy the life that is truly life--not just the cheap substitutes we've settled for.This book will help you move from just enjoying the good moments in life to worshiping the God who is right here, right now. This movement will exponentially increase your happiness, peace, and contentment. It will allow you to shake off the guilt and shame of sin and see yourself as God sees you. Learn how to recognize God's impact on your life and find the joy he's been waiting to give you.

    Bumper to Bumper is newer, longer, and better, touting mostly original stories that include the time Doug crashed his brand-new Porsche company car into a tree, the real story behind the time Doug crushed a Chrysler PT Cruiser, the time Doug bribed a government official in South Africa, the time Doug got detained at the Canadian border on an automotive press trip, and the story of Doug’s relationship with automakers. Also, Doug wrote this description himself in the third person.

    It is the follow-up book to Police, Crime & 999, a book which still remains hugely popular today, with over 250 5-star Amazon reviews, and which garnered positive feedback from a number of national publications:‘Everything is included in this warts-and-all account. Very funny’ The Sun‘A treasure trove of a book – a wonderfully informative and addictive read, full of belly laughs’ The Non-Fiction Book ClubWARNING: Contains Humour & Traces of Nuts

    Molly gives us his unforgettable encounters with The Beatles, Elton John, David Bowie, The Rolling Stones, Madonna, John Farnham, Bruce Springsteen, the Bee Gees, Rod Stewart, Russell Crowe, Oasis, Beyonce and Prince. As well as the tales that surround his other loves: the Australian cricket team, the St Kilda footy club and the Melbourne Storm."I have a lot of love for the great Ian 'Molly' Meldrum" - Shane WarneNo one has lived a life like Ian 'Molly' Meldrum. And no one can tell a story like Molly.

    Welshman has had a lifetime filled with exciting encounters with animals. As a lad in Nigeria, he is attacked by soldier ants and terrified by a snake in his treehouse. His treasured companion, Poucher, an African bush dog, prevents him and his mother from being savaged by baboons. Once qualified as a vet Malcolm has to attempt life-saving surgery on his beloved parrot. On a road trip across the Sahara, there is a tussle with a lame camel and the operation on an Ostrich gored by an antelope. Settling back in West Sussex in England, he tackles a cow that’s got stuck in a tree, wily cats and battles with cunning badgers and baby bats. He shares all these fascinating experiences in this gently humorous memoir that will guarantee to tug at the heart strings while bringing a smile to your face. Anyone who loves animals will be enchanted and enthralled.‘A witty take on a young vet’s life that pet lovers will find endearing.’ – Bel Mooney, Daily Mail.‘A joyful read full of animals and fun.’ – Celia Haddon, author and former Daily Telegraph columnist.‘Bursting with exotic creatures and eccentric characters, this touching memoir makes for a spellbinding read where the author’s love of animals shines through.’ – Jenny Itzcovitz, editor of Sixtyplussurfers.co.uk.

    The bookstore or library is half full of that kind of crap. What you're holding here is a collection of quips and observations with a refreshingly gloomy, sometimes twisted, always funny take on life. Or lack thereof.With illustrations by renowned artist Brian Andreas, this book is a glimpse inside the humorously askew mind of a writer whose witticisms have been featured on NPR, printed onto t-shirts, performed on stage in Germany, and posted online at the Washington Post, Wall Street Journal, and New York Times. He's been named one of the top funniest people on Twitter by the likes of Maxim, MSNBC and Mashable.

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

    But long before he put on the deputy's star, he grew up in Nigeria, where his experiences were equally unforgettable. In THE LAWDOG FILES: AFRICAN ADVENTURES, LawDog chronicles his encounters with everything from bush pilots, 15-foot pythons, pygmy mongooses, brigadier-captains, and Peace Corp hippies to the Nigerian space program. THE LAWDOG FILES: AFRICAN ADVENTURES are every bit as hilarious as the previous volume, as LawDog relates his unforgettable experiences in a laconic, self-deprecating manner that is funny in its own right. Africa wins again, and again, and again, but, so too does the reader in this sobering, but hilarious collection of true tales from the Dark Continent.

    That quixotic quest for understanding has drawn much of the world’s population eastward ever since Buddha first assumed the lotus position, and writer Mara Altman needed to know why. So she flew around the world in search of an answer not only to that mystery, but also to the deeper questions that plague all who yearn to define the meaning of life. What Altman found in her wild, comic 18-day reporting trek across India – a journey that took her on a laborious, 37-hour cross-country train trip, onto a mystical flat rock by the ocean in Pondicherry, and eventually into the emergency room of a cut-rate Bangalore hospital – will make you laugh, learn and ponder. By the end of her epic odyssey, it will also take you unexpectedly and thrillingly close to the pulsing heart of human existence. After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published seven bestselling Kindle Singles, including the #1 bestseller Bearded Lady, and has also written for New York Magazine and The New York Times. Cover design by Adil Dara

    The book describes the visit,the Shantiniketan,its people,their lifestyle,work of Ravindranath Tagore,his philosophy and above all, the intense effect this world casts on author,in an encounter with his own ideology and philosophy of life...!

    "This is the book everyone needs to read when life takes an unexpected turn." - Mia Freedman, MamaMia Not all storms come to disrupt your life. Some come to clear your path. Viral video producer Briony Benjamin was a few months into a new job when she started feeling crappy... All. The. Time. Doctors told her she was just stressed and should rest more and learn to meditate. But it turns out she had cancer all through her body. Turning the camera on herself, Briony started documenting her journey in the short video You Only Get One Life. Its raw portrayal of her experience went viral, touching millions. Here Briony shares some of the important lessons learnt through her illness and recovery - everything from how to assemble your A Team in times of crisis and learning to make friends with the pain, to happy hacks for cutting yourself some slack and some great tips on being a kick-arse support human when a friend is going through the rough stuff. If you want to live the richest version of your life, bring some more joy into your day-to-day existence and have some tools up your sleeve for when things get tricksy, this book is for you. Because - spoiler alert - we all have to deal with our fair share of tough times sooner or later. It's how we handle them and bounce back afterwards that really matters.

    A collection of 45 ridiculous 911 emergency calls, submitted by 911 Call Center Operators across the U.S.Dedicated to you, the Taxpayer who funded these calls.Note: A quick 10-minute read of humorous quotes from real calls.Just enough for a grin of the day!

    With leaky tents, little experience, and no TV cameras or big-time sponsors, the lads set out in 1979 to paddle 1,400 miles north to Hudson Bay. Why? Why not! Driven by a youthful sense of adventure, they took the chance of a lifetime just to see what lay around the next turn. Sit in their canoe as they glide through smooth waters and survive rushing rivers. Experience with them the desolation of true wilderness and go on humorous escapades with local characters. With graceful storytelling, Dennis Weidemann weaves this richly diverse tale of near disasters, splendid sunsets, bootleggers, Mounties, polar bears, and the indomitable spirit of youth. Share the dream that still lives, and that will surely inspire others.