Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
Shep Hyken - 2017
In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:
Showing up ready to amazing
Being proactive
Craving feedback
Taking responsibility
Embracing authenticity
Focusing on excellence
Turning misery into magic
Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
Favre for the Record
Brett Favre - 1997
Born the son of an indomitable high school football coach in hardscrabble Kiln, Mississippi, Favre has gone on to become the NFL's most valuable player two years running (a feat equaled only by the legendary Joe Montana) and, after twenty-nine years, has brought the Lombardi Trophy back to Green Bay, Wisconsin. Favre has also paid dearly for his devotion to the brutal game of professional football. Priding himself on his ability to withstand incredible levels of physical pain and to continue playing when most players would head to the sidelines, Favre admitted last year to a dependency on Vicodin pain killers. But he faced his problem like he faces opposing defensive linemen, head-on, and voluntarily admitted himself into the Menninger Clinic in Topeka, Kansas for drug counseling. In Favre, Brett shares portions of his daily journal written during treatment and will reveal just what it took to break a debilitating habit. In the end, readers will be inspired by this small town son's sacrifice and struggle to make it to the NFL, his unwavering commitment to honor his profession, and his perseverance to realize his dream on his own terms.
The Leadership Sutra: An Indian Approach to Power
Devdutt Pattanaik - 2016
Her name is derived from the word ‘fortress’ (durg). She is the goddess of kings. She rides a lion, the king of the jungle and a symbol of royalty everywhere from China to England. We tend to tiptoe around the role of power in management, and fail to openly acknowledge how the animal desire to dominate often destroys the best of organizations. Critics tend to see power as a negative thing. But power is a critical tool that affects the implementation of any idea. Any attempt to restrain it with rules results in domestication and resentment, and fails to energize the organization. Leaders often equate themselves with lions, and indulge their desire to dominate when, in fact, the point of leadership is to be secure enough to outgrow the lion within us, and enable and empower those around us. But this is not easy, as anxiety overpowers the best of leaders.Derived from Devdutt Pattanaik’s influential bestseller Business Sutra, this book offers startling and original insights into the exercise of power and leadership. It explores the human quest for significance, the power of rules to rob people of self-esteem, and the need for stability even at the cost of freedom.
Getting to Us: How Great Coaches Make Great Teams
Seth Davis - 2018
It's one of the things that drove him to write the definitive biography of college basketball's greatest coach, John Wooden, Wooden: A Coach's Life. But John Wooden coached a long time ago. The world has changed, and coaching has too, tremendously. Seth Davis decided to embark on a proper investigation to get to the root of the matter.In Getting to Us, Davis probes and prods the best of the best from the landscape of active coaches of football and basketball, college and pro--from Urban Meyer, Dabo Swinney, and Jim Harbaugh to Mike Krzyzewski, Tom Izzo, Jim Boeheim, Brad Stevens, Geno Auriemma, and Doc Rivers--to get at the fundamental ingredients of greatness in the coaching sphere. There's no single right way, of course--part of the great value of this book is Davis's distillation of what he has learned about different types of greatness in coaching, and what sort of leadership thrives in one kind of environment but not in others. Some coaches have thrived at the college level but not in the pros. Why? What's the difference? Some coaches are stern taskmasters, others are warm and cuddly; some are brilliant strategists but less emotionally involved with their players, and with others it's vice versa. In Getting to Us, we come to feel a deep connection with the most successful and iconic coaches in all of sports--big winners and big characters, whose stories offer much of enduring interest and value.
Monster of the Midway: Bronko Nagurski, the 1943 Chicago Bears, and the Greatest Comeback Ever
Jim Dent - 2003
From his discovery in the middle of a Minnesota field to his 1943 comeback season at Wrigley, from the University of Minnesota to the Hall of Fame, Bronko Nagurksi's life is a story of grit, hard work, passion, and, above all, an unstoppable drive to win.Monster of the Midway recounts Nagurski's unparalleled triumphs during the 1930s and '40s, when the Chicago Bears were the kings of professional football. From 1930, the Bronk's first year, through 1943, his last, the Bears won five NFL titles and played in four other NFL Championship Games. Focusing on Nagurski's 1943 comeback season, and how he miraculously led the Bears to their fourth NFL championship against the backdrop of World War II era Chicago, Jim Dent uncovers the riveting drama of Nagurski's playing days. His efforts were the stuff of legend, and his success in 1943 accomplished in spite of a battered frame, worn-out knees, multiple cracked ribs, and a broken bone in his lower back.While chronicling the drama of the '43 championship chase, Dent also tells of both the Bears' colorful early years and Bronko's improbable rise to fame from the backwoods of northern Minnesota. Woven into the narrative are the sights and smells and sounds of one of the most romantic, flavorful eras of the twentieth century. And laced through it all are stories of legend: Bronko rubbing shoulders with colorful characters like George Halas, Red Grange, Sid Luckman, and Sammy Baugh; Bronko running into (and breaking) the brick wall at Wrigley Field; Bronko winning All-American spots for two positions; Bronko knocking scores of opponents unconscious; and Bronko reaching the heights of football glory and, with rare grace, turning his back on the game after winning his last championship.Rich in unforgettable stories and scenes, this is Jim Dent's account of Bronko Nagurski-arguably the greatest football player who ever lived-and his teammates, the roughest, toughest, rowdiest group of players ever to don leather helmets, and the original Monsters of the Midway.
Quick Cheats for Writing With Dragon: Hidden Tricks to Help You Dictate Your Book, Work Anywhere and Set Your Words Free with Speech Recognition (Dictation Mastery for PC and Mac)
Scott Baker - 2016
No confusion. Just solid, fail-safe tips for writers to take their dictation to the next level. From the author of "The Writer's Guide to Training Your Dragon", this mini-guide will help you choose the right microphone, transcribe on-the-go with Dragon and put you on the path to sky-high word counts. You will also learn little-known tricks, such as:- Dictating into programs Dragon doesn't support - such as Scrivener;- Preventing a crash from taking your dictated text with it;- Creating a "Quiet Profile" for when you need to dictate without disturbing others;- Using the same profile on multiple computers - and keeping it updated;- Running your desktop Dragon app on an iPad or Android tablet - anywhere, anytime.Designed to get you up-and-running with this powerful software in no time, "Quick Cheats for Writing with Dragon" may make you want to never look at a keyboard again!
The Glory Game
Frank Gifford - 2008
When his New York Giants played the Baltimore Colts for the league championship that year, it became the single most memorable contest in the history of professional football. Broadcast to an audience of millions, it was the first title game ever to go into sudden-death overtime. Its drama, excitement, and controversy riveted the nation and helped propel football to the forefront of the American sports landscape.Now, to mark the fiftieth anniversary of "The Greatest Game Ever Played," New York Giants Hall of Famer and longtime television analyst Frank Gifford provides an inside-the-helmet account that will take its place in the annals of sports literature. Drawing on the poignant and humorous memories of every living player from the game -- including fellow Hall of Famers Sam Huff, Andy Robustelli, Art Donovan, Lenny Moore, and Raymond Berry -- as well as the author's own experiences and reflections, The Glory Game captures a magnificent moment in American sports history. It is the story of two very different cities and teams, filled with the joy, the disappointment, and the eternal pride of a day that will forever symbolize all that is great about sports.Told with gripping immediacy, The Glory Game is an indelible portrait of the NFL's most transcendent hours -- a winter version of The Boys of Summer, told by one of football's true legends.
On Rocky Top: A Front-Row Seat to the End of an Era
Clay Travis - 2009
The book chronicles the 2008 season, during which the team suffered its second worst record ever and Head Coach Phil Fulmer, the most beloved and recognized man in Tennessee, was fired. Author of Dixieland Delight, Clay Travis offers a fascinating inside look at the inner workings of a major college sports program, and chronicles a season of promise that went terribly wrong, ending a long, fabled era.
Resolving Conflicts at Work: Ten Strategies for Everyone on the Job
Kenneth Cloke - 2011
In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the bookIncludes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Wellpreneur: The Ultimate Guide for Wellness Entrepreneurs to Nail Your Niche and Find Clients Online
Amanda Cook - 2017
The secret is in the system. Wellpreneurs who find clients online have a system in place that failing wellpreneurs don’t. This system brings more of the right people to your website, and turns them into paying clients. It’s this proven, step-by-step system you’ll learn in this book. Wellpreneur is a guide to nailing your niche and finding more clients online, written just for wellness entrepreneurs. If you’re a health coach, yoga teacher, personal trainer, nutritionist or other wellness professional, you’ll: - Get total clarity on your target market, so you know exactly who you’re serving (and why). - Learn the proven five-step Organic Growth System to attract ideal prospects to your website and turn them into paying clients. - Peek inside the businesses of successful wellpreneurs, to learn how they grew profitable wellness businesses online. - Streamline your online marketing, so you can spend less time marketing, and more time doing work you love! About the Author Amanda Cook is a digital marketer, award winning health coach, and host of The Wellpreneur Podcast, one of the top business podcasts on iTunes, reaching over 10,000 wellness entrepreneurs each month. She has interviewed more than 100 successful wellness entrepreneurs about how they built healthy businesses online, and has spoken at events on five continents. Her work has appeared in The Huffington Post UK, The Sunday Telegraph, Natural Health Magazine, MindBodyGreen, TinyBuddha and Copyblogger. Amanda teaches wellness entrepreneurs around the world to grow their business through digital marketing in her Wellpreneur Marketing Bootcamp, and lives in London and Hong Kong.
We All Live In a Perry Groves World: My Story
Perry Groves - 2006
Perry Groves spent over a decade in the footballing spotlight. Sometimes he was at the top, often he was at the bottom and that's half the reason the fans loved him so much--and still do. This is the most truthful and hilarious book about professional football you will ever read. Perry Groves was the first signing by the legendary Arsenal manager George Graham, and that unmistakeable figure with his Tin-Tin haircut and cheeky grin was a player in one of the Gunners' greatest sides. Now he has decided to tell all about his rollercoaster years of booze binges, girl-chasing and gambling sprees. He's a nonstop fund of of hilarious anecdotes, recounting top-flight games played with a hangover, 125 mph motorway chases with international stars, visits to a brothel with an England World Cup hero and revealing how one drunken escapade ended with a group of internationals beting questioned over an attempted murder charge. This is a unique chance to find out what top-flight footballers really get up to off the field and how they behave when the dressing room door is closed.
The Domino Effect
E. Russell Braziel - 2016
This book presents a unique, integrated perspective on natural gas, crude oil and natural gas liquids that is vital to understanding energy prices, product flows, infrastructure, equity values and the global energy economy.Innovative analysis provides energy producers, marketers, end users, financiers, and investors with a framework for understanding the tectonic shift in global supply and demand that will continue to drive energy markets for decades to come. The Domino Effect also delivers high-level insights into exploiting the extraordinary investment, trade and career opportunities that will continue to be opened by the shale revolution.
Breaker Boys: The NFL's Greatest Team and the Stolen 1925 Championship
David Fleming - 2007
Built by an eccentric owner, molded by a visionary coach and loaded with hardscrabble miners, college All Americans and the sky's the limit ethos of the Roaring Twentys, the Maroons did the unthinkable and dominated the NFL in their rookie season. (Their improbable rise was chronicled each week in the local paper by a rookie Pottsville sportswriter named John OOHara.)Little Pottsville outscored its first seven opponents 162-6. The boys so thoroughly pummeled one opponent, angry fans shot up their train car as the Maroons rode out of town. In the final game of that first season the Maroons traveled to the Midwest to face the league-leading Chicago Cardinals in what was viewed as the championship game for 1925. The Maroons overcame a Windy City snowstorm and an injury to their best player to defeat the Cardinals 21-7.But the fans wanted more.College ball was still king. And as news of PottsvilleOs success was splashed across the news reels and headlines throughout the country, a movement began to have the Maroons face a team of college All-Stars from the University of Notre Dame, featuring the legendary Four Horsemen, the finest collection of talent the game had ever known. Experts believed the NFL was still decades away from competing with college football. But on a neutral field in Philadelphia, in a battle described as The Greatest Football Game Ever Seen, the Maroons shocked the world and turned the football establishment upside-down, defeating Notre Dame 9-7 on a last-second field goal by their captain Charlie Berry who had his kicking cleat bronzed for eternity.The championship was theirs. The NFL was finally on the map. The Maroons victory over Notre Dame had legitimized the league. It also destroyed the town and the team that made it all possible.Claiming the upstart Maroons had violated the territory of another franchise by playing Notre Dame in Philadelphia, the NFL suspended Pottsville and awarded the 1925 NFL championship to the Chicago Cardinals. The Cardinals refused to accept the bogus title and the 1925 crown was never officially awarded. For more than 80 years, fans of the Pottsville MaroonsNthe team Red Grange said was the greatest he ever facedNhave fought to have the 1925 title returned to its rightful owners.With Breaker Boys their remarkable story is told at last.
Belonging: The Ancient Code of Togetherness: The book that inspired the England football team
Owen Eastwood - 2021
You belong here.Whakapapa is a Maori idea which embodies our universal human need to belong. It represents a powerful spiritual belief - that each of us is part of an unbroken and unbreakable chain of people who share a sacred identity and culture.Owen Eastwood places this concept at the core of his methods to maximize a team's performance. In this book he reveals, for the first time, the ethos that has made him one of the most in-demand Performance Coaches in the world.In Belonging, Owen weaves together insights from homo sapiens' evolutionary story and ancestral wisdom. He shines a light on where these powerful ideas are applied around our world in high-performing settings encompassing sport, business, the arts and military.Aspects of Owen's unique approach include: finding your identity story; defining a shared purpose; visioning future success; sharing ownership with others; understanding the 'silent dance' that plays out in groups; setting the conditions to unleash talent; and converting our diversity into a competitive advantage.
Learning from Lincoln: Leadership Practices for School Success
Harvey B. Alvy - 2010
The authors identify 10 qualities, attributes, and skills that help to explain Lincoln's effectiveness, despite seemingly insurmountable odds:1. Implementing and sustaining a mission and vision with focused and profound clarity2. Communicating ideas effectively with precise and straightforward language3. Building a diverse and competent team to successfully address the mission4. Engendering trust, loyalty, and respect through humility, humor, and personal example5. Leading and serving with emotional intelligence and empathy6. Exercising situational competence and responding appropriately to implement effective change7. Rising beyond personal and professional trials through tenacity, persistence, resilience, and courage8. Exercising purposeful visibility9. Demonstrating personal growth and enhanced competence as a lifetime learner, willing to reflect on and expand ideas10. Believing that hope can become a realityChapters devoted to each element explore the historical record of Lincoln's life and actions, then discuss the implications for modern educators. End-of-chapter exercises provide a structure for reflection, analysis of current behaviors, and guidance for future work, so that readers can create their own path to success--inspired by the example of one of the greatest leaders of all time.