But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    A fascinating mix of established master draftsmen and neophytes, working in a vast range of techniques, Illustration Now! Vol. 3 features illustrators from 30 countries, including  information about their career paths, and lists of selected exhibitions. Also included is an introduction by specialist Steven Heller on current trends in the field. This book is perfect for graphic artists, creative professionals and illustration students, as well as anyone with an appreciation for draftsmanship and visual language.

    Thomas, the style and cultural reporter for Newsweek, takes a hard-hitting look at the world of new luxury, and argues that globalization and corporate greed have ensured that old-time manufacturing has bowed to sweatshops and wild profits to produce mediocre merchandise.

    The show celebrates design and architecture in all of its functional glory and accidental absurdity, with intriguing tales of both designers and the people impacted by their designs.Now, in The 99% Invisible City: A Field Guide to Hidden World of Everyday Design, host Roman Mars and coauthor Kurt Kohlstedt zoom in on the various elements that make our cities work, exploring the origins and other fascinating stories behind everything from power grids and fire escapes to drinking fountains and street signs. With deeply researched entries and beautiful line drawings throughout, The 99% Invisible City will captivate devoted fans of the show and anyone curious about design, urban environments, and the unsung marvels of the world around them.

    It is essentially a conversation among hundreds of women of all nationalities—famous, anonymous, religious, secular, married, single, young, old—on the subject of clothing, and how the garments we put on every day define and shape our lives. It began with a survey. The editors composed a list of more than fifty questions designed to prompt women to think more deeply about their personal style. Writers, activists, and artists including Cindy Sherman, Kim Gordon, Kalpona Akter, Sarah Nicole Prickett, Tavi Gevinson, Miranda July, Roxane Gay, Lena Dunham, and Molly Ringwald answered these questions with photographs, interviews, personal testimonies, and illustrations. Even our most basic clothing choices can give us confidence, show the connection between our appearance and our habits of mind, express our values and our politics, bond us with our friends, or function as armor or disguise. They are the tools we use to reinvent ourselves and to transform how others see us. Women in Clothes embraces the complexity of women’s style decisions, revealing the sometimes funny, sometimes strange, always thoughtful impulses that influence our daily ritual of getting dressed.

    Three modern day Tom Sawyers, with no caving expertise but an abundance of bravado, made Hannibal ground zero for a terrifying calamity that would leave its traumatic mark for half a century. Joel Hoag, his brother Billy, and their friend Craig Dowell vanished after exploring a vast and complex maze cave system that had been exposed by highway construction. Fifty years later, their fate remains the ultimate unsolved mystery.

    Collected here for the first time in one deluxe volume are over 100 of these vintage educational posters now important relics in the history of science, art, and design. From the anatomy of a tulip or an apple tree to that of a hedgehog or starfish, the botanical and zoological images in this collection are captivating with their curious visuals and intricate details. With a compelling introduction about the history of educational charts and their production, The Art of Instruction provides a glimpse into a rich, significant heritage and will enlighten those with an interest in art, design, science, or natural history.

    She puts the English national character under her anthropological microscope, and finds a strange and fascinating culture, governed by complex sets of unspoken rules and byzantine codes of behaviour. The rules of weather-speak. The ironic-gnome rule. The reflex apology rule. The paranoid-pantomime rule. Class indicators and class anxiety tests. The money-talk taboo and many more ...Through a mixture of anthropological analysis and her own unorthodox experiments (using herself as a reluctant guinea-pig), Kate Fox discovers what these unwritten behaviour codes tell us about Englishness.

    A ground-breaking book that sets out to demonstrate that Japanese is “simple, logical and beautiful” and that most of the apparently “arbitrary rules” that you “just have to learn” can be reduced to simple, easily intuitive patterns if you just understand how the language really works.

    There is comprehensive coverage of all the major sights - and many off the beaten track - from the northern tip of Hokkaido down to the islands of Okinawa, closer to Taiwan than Tokyo. Full-colour sections introduce manga and anime, arguably Japan's most successful cultural export, its rich variety of festivals and its stunning traditional gardens. All this is accompanied by in-depth coverage of Japan's history, religions, arts, movies and music plus a discussion of environmental issues. There are maps of all the main towns and tourist destinations, together with separate colour maps of the Tokyo subway system and the rail network in Osaka.

    Julie Otsuka’s long-awaited follow-up to When the Emperor Was Divine is a tour de force of economy and precision, a novel that tells the story of a group of young women brought from Japan to San Francisco as “picture brides” nearly a century ago.In eight incantatory sections, The Buddha in the Attic traces the picture brides’ extraordinary lives, from their arduous journey by boat, where they exchange photographs of their husbands, imagining uncertain futures in an unknown land; to their arrival in San Francisco and their tremulous first nights as new wives; to their backbreaking work picking fruit in the fields and scrubbing the floors of white women; to their struggles to master a new language and a new culture; to their experiences in childbirth, and then as mothers, raising children who will ultimately reject their heritage and their history; to the deracinating arrival of war.

    This revision includes the full texts of Part I of the original, on the Las Vegas strip, and Part II, "Ugly and Ordinary Architecture, or the Decorated Shed," a generalization from the findings of the first part on symbolism in architecture and the iconography of urban sprawl. (The final part of the first edition, on the architectural work of the firm Venturi and Rauch, is not included in the revision.) The new paperback edition has a smaller format, fewer pictures, and a considerably lower price than the original. There are an added preface by Scott Brown and a bibliography of writings by the members of Venturi and Rauch and about the firm's work. Synopsis Learning from Las Vegas created a healthy controversy on its appearance in 1972, calling for architects to be more receptive to the tastes and values of "common" people and less immodest in their erections of "heroic," self-aggrandizing monuments. This revision includes the full texts of Part I of the original, on the Las Vegas strip, and Part II, "Ugly and Ordinary Architecture, or the Decorated Shed," a generalization from the findings of the first part on symbolism in architecture and the iconography of urban sprawl. (The final part of the first edition, on the architectural work of the firm Venturi and Rauch, is not included in the revision.) The new paperback edition has a smaller format, fewer pictures, and a considerably lower price than the original. There are an added preface by Scott Brown and a bibliography of writings by the members of Venturi and Rauch and about the firm's work. About Author: Biography Steven Izenour (1940-2001)

    From morpho butterflies in the rain forest to the blue jay flitting past your window, vanishingly few living things are blue—and most that appear so are doing sleight of hand with physics or complex chemistry. Flowers modify the red pigment anthocyanin to achieve their blue hue. Even the blue sky above us is a trick of the light. Yet this hard-to-spot accent color in our surroundings looms large in our affections. Science journalist Kai Kupferschmidt has been fascinated by blue since childhood. His quest to find and understand his favorite color and its hallowed place in our culture takes him to a gene-splicing laboratory in Japan, a volcanic lake in Oregon, and to Brandenburg, Germany—home of the last Spix’s macaws. From deep underground where blue minerals grow into crystals to miles away in space where satellites gaze down at our “blue marble” planet, wherever we do find blue, it always has a story to tell.

    Are You Up to the Challenge? With just watercolors, colored pencils, and white gouache, artist Mark Crilley takes you step-by-step through his process for producing stunning, hyperrealistic recreations of everyday items. Based on Crilley’s mega-popular “Realism Challenge” YouTube videos, The Realism Challenge contains thirty lessons demonstrating how to render mirror-like duplicates in the trompe l’oeil tradition of everything from shells, leaves, and candy bars to your very own still life arrangements. Each lesson builds off the previous one, as you’ll master essential artistic techniques like creating drop shadows, adding highlights, and building from light to dark. Learn the secrets of one of hyperrealism’s biggest stars. Come take . . . The Realism Challenge!

    Stephen's account of his adventures is filled with his unique humour, insight and warmth in this beautifully illustrated book that accompanies his journey for the BBC1 series.'Stephen Fry is a treasure of the British Empire.' - The GuardianStephen Fry has always loved America, in fact he came very close to being born there. Here, his fascination for the country and its people sees him embarking on an epic journey across America, visiting each of its 50 states to discover how such a huge diversity of people, cultures, languages, beliefs and landscapes combine to create such a remarkable nation.Starting on the eastern seaboard, Stephen zig-zags across the country in his London taxicab, talking to its hospitable citizens, listening to its music, visiting its landmarks, viewing small-town life and America's breath-taking landscapes - following wherever his curiosity leads him.Stephen meets a collection of remarkable individuals - American icons and unsung local heroes alike. Stephen starts his epic journey on the east coast and zig-zags across America, stopping in every state from Maine to Hawaii. En route he discovers the South Side of Chicago with blues legend Buddy Guy, catches up with Morgan Freeman in Mississippi, strides around with Ted Turner on his Montana ranch, marches with Zulus in New Orleans' Mardi Gras, and drums with the Sioux Nation in South Dakota; joins a Georgia family for thanksgiving, 'picks' with Bluegrass hillbillies, and finds himself in a Tennessee garden full of dead bodies.Whether in a club for failed gangsters (yes, those are real bullet holes) or celebrating Halloween in Salem (is there anywhere better?), Stephen is welcomed by the people of America - mayors, sheriffs, newspaper editors, park rangers, teachers and hobos, bringing to life the oddities and splendours of each locale.A celebration of the magnificent and the eccentric, the beautiful and the strange, Stephen Fry in America is our author's homage to this extraordinary country.