Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    One day… I wanted to explore the US in an RV. One day… I wanted to backpack in a foreign country. None of these things were happening because it seemed impossible to fit big adventures into a nine-to-five life. Until one day it hit me. One day was not just going to happen. I had to start taking the steps to make it happen and figure out how to fit it in. I got on the internet and searched for something to inspire me. I found the Becoming Ultra project. And thus began my journey to running a 50 mile race.

    Packed full of hilariously stories, exclusive anecdotes and refreshing appraisals, in The Greatest Games Jamie Carragher takes you into the heart of these matches, revealing new insights into the teams, players and coaches that have shaped football.

    Complemented with more than 40 full-colour personal illustrations of the Captain, Life in the Skies will be a valuable and useful guide for air travellers and budding-pilots alike!Captain Lim Khoy Hing is an ex-airline pilot who is passionate about flying, having worked all his life high above the clouds since leaving college. Prior to his retirement from flag-carrier Malaysia Airlines, he was fortunate enough to fly the latest fly-by-wire planes such as the Boeing 777 and Airbus A320, A330 and A340. He has logged a total of 25,500 flying hours, or about 20 trips to the moon and back. Capt. Lim started his flying career in the Royal Malaysian Air Force, having been trained by the Royal Air Force in the United Kingdom in 1967. He served for about 12 years in the service before joining Malaysia Airlines and finished his career with the carrier AirAsia before retiring in 2011.

    I'll show you where to find the best materials from the best suppliers to fuel your Etsy selling success.After getting more than 1 million views on YouTube with over 100,000 follow up questions answered for handmade businesses since 2012, Renae Christine has learned that 90% of handmade businesses fail within the first 5 years due to lack of proper suppliers or the know-how to find those suppliers of the best materials.Read this resource guide to learn:Why every Etsy seller and handmade business owner needs a supplier.Why you should avoid your local craft store's clearance section like the plague.Common mistakes that you could be making.How much money you need to place an initial order, which might surprise you.Where to find tens of thousands of proper material suppliers.The questions to ask before taking on a supplier and placing an order so you don't waste your money.15 of Renae Christine's favorite suppliers from a convention she scoured just for handmade businesses.Additional bonus suppliers listed from different handmade industries.Is this resource guide for you?You need this guide if you:You're in the 'Etsy business for beginners' phase of businessYou feel like your business or Etsy shop just can't get off the ground and you don't know whyYou want to learn how to sell on Etsy through proper strategies and avoid making mistakesRenae Christine has been featured in Yahoo Finance, ABC, CBS, Reuters, Bloomberg Business Week and in thousands of other publications worldwide. She is the worldwide known business coach for everything handmade. Renae is even more rare because she built a six-figure stationery business herself.

    En route, he travels through Spain’s most picturesque towns. And Benidorm.Along the way he learns about the region’s history, from the time four hydrogen bombs fell over Spain, to the politician who shot General Franco’s daughter in the bottom yet rose to become one of the country’s most powerful men. While riding across Spain, Chris also meets an array of eccentric characters such as the man who lives in a cave and the Airbnb host who admitted strangling her previous guest.People told him he was crazy to leave his job and his girlfriend behind to jump on the cheapest bike he could find. After a series of mishaps including one that almost sparked a mountain rescue mission, it would appear they were right.

    K. Rowling wrote her first story at age six. From then on, writing was her passion. In 1990, an idea popped into her head that changed her life. She envisioned an orphaned Harry Potter, who learns he is a wizard. Rowling began to write amazing tales and became one of the world's most famous authors.

    The novel draws on the author’s trademark staples of humor and wit, supplying readers with honest and at times, shockingly embarrassing tales. The novel provides a been-there-done-that perspective, offering the insights of one who has spent much of her life dealing with the issues she details.Whitney Cummings presents “I’m Fine…And Other Lies” with a strikingly witty and self-deprecating tone, reflecting on her past mistakes and presenting them for the reader to learn and benefit from. Praised for its sincerity and humorous quality, this book aims to entertain as much as it aims to comfort.A Brief Look Inside:EVERY GOOD BOOK CONTAINS A WORLD FAR DEEPER than the surface of its pages. The characters and their world come alive, and the characters and its world still live on. Conversation Starters is peppered with questions designed to bring us beneath the surface of the page and invite us into the world that lives on.These questions can be used to...Create Hours of Conversation:• Promote an atmosphere of discussion for groups• Foster a deeper understanding of the book• Assist in the study of the book, either individually or corporately• Explore unseen realms of the book as never seen beforeDisclaimer: This book you are about to enjoy is an independent resource meant to supplement the original book. If you have not yet read the original book, we encourage doing before purchasing this unofficial Conversation Starters.

    It is also a book they may want to keep out of view of their professors, for it expresses in clear and simple language things that tend to be murky and abstruse in the classroom. These 101 concise lessons in design, drawing, the creative process, and presentation--from the basics of "How to Draw a Line" to the complexities of color theory--provide a much-needed primer in architectural literacy, making concrete what too often is left nebulous or open-ended in the architecture curriculum. Each lesson utilizes a two-page format, with a brief explanation and an illustration that can range from diagrammatic to whimsical. The lesson on "How to Draw a Line" is illustrated by examples of good and bad lines; a lesson on the dangers of awkward floor level changes shows the television actor Dick Van Dyke in the midst of a pratfall; a discussion of the proportional differences between traditional and modern buildings features a drawing of a building split neatly in half between the two. Written by an architect and instructor who remembers well the fog of his own student days, 101 Things I Learned in Architecture School provides valuable guideposts for navigating the design studio and other classes in the architecture curriculum. Architecture graduates--from young designers to experienced practitioners--will turn to the book as well, for inspiration and a guide back to basics when solving a complex design problem.

    Simpson trial brought the L.A.P.D. national notoriety as a corrupt force out of synch with the city it polices. But is this force of 8,000 men and women really made up of mavericks, racists, and rogues? In Boot, rookie police William Dinn takes readers inside that other L.A.P.D., where hardworking cops struggle to understand citizens' concerns and dodge criminals' bullets. National & L.A.

    But who was the real Enid Blyton? Was it the driving force who wrote 600 books in her 40-year career and yet found time to be a devoted mother and a friend to countless young readers? Or the cold self-absorbed woman described by her younger daughter? Or perhaps a mixture of both? This biography describes her life and background, her two marriages, the development of her career and her writing methods - sitting hunched over a manual typewriter, supported by a plank on her knees, her inspiration, style and characterization. It also deals with the multi-million pound business that the Enid Blyton industry has become since her death in 1968.

     Told in his own inimitable style, Noddy shares insider accounts of his days on the road, along with a healthy dose of celebrity gossip, and leaves no stone unturned as he expounds on some of his favourite subjects – fame, friendship and fatherhood, the perils of social media and the modern age, not to mention what it would be like if he ruled the world . . . From his early days on the West Midlands beat scene, including a stint as a roadie for Robert Plant, Noddy charts his rise from skinhead stomper to international pop-star, statesman, playboy, male model and philosopher, and of course one of the most integral parts of a Great British Christmas. Witty, wise and tremendously funny, this is Noddy Holder at his glittering best.

    Her new autobiography holds nothing back.     In it she will talk about:   • Her controversial marriage to stripper Kieran;    • Their very public split after he slept with one of her oldest friends;    • Her difficult pregnancy and the fear she felt giving birth to her fifth child prematurely;    • The continued joy and challenges of looking after her severely disabled son, Harvey;    • Her public battle with Peter Andre, and the truth behind his allegations;    • Why she forgave her third husband Kieran Hayler, and the truth behind his affair with Jane Pountney; And much, much more.

    Each single-sided page includes such agression-relieving words as 'Shitballs', 'Twat Waffle' and 'Asshat' laid over therapeutic, mandala and nature inspired patterns. The #1 Gag Gift for Friends with a Sense of Humor! Introducing the world's first swear word coloring book printed on black paper. You've never experienced anything like this before. This bestselling adult coloring book features 40 classic swear words. Using this beautiful midnight edition will make your designs vibrant with color. Never again worry about coloring inside the lines... let the black paper take care of it! Unwind and relax with this beautiful coloring book... let your steam loose! What's Inside - 40 Classic Swear Words to Color (see list below) - Beautiful Abstract Designs with Intricate Details - Each Swear Word Is Printed on Black Paper - Includes Free PDF Bonus Inside! Sometimes, you just need to SWEAR at someone... List of Words - Bullshit - Fuck - Piss Off - Asshole - Bitch - Slut - Whore - Cunt - Bastard - Douche - Shit - Damn - Shitballs - Sugartits - Twat Waffle - Baggy Vag - Piss Flaps - Bollocks - Crap - Fuckwit - Fucktard - Dipshit - Shit-a-brick - Wanker - Beaver Dam - Cum Guzzler - Cuntcake - Asshat - Gutter Slut - Skank - Prick - Slutbag - Moron - Fuck Off - Idiot - Twunt - Dickhead - Cockbag - Fucknugget - Cunt Muffin Join the foulmouthed masses and unwind with Release Your Anger. Color designs featuring both classic swear words like -Bullshit- and more creative ones like -Cum Guzzler-. Each page is designed with beautiful patterns, swirls, paisleys, mandalas, flowers, and leaves... color away while letting the steam out. Simply sit back, relax, and choose the swear word that connects with you. Then color in the swear word with your choice of color pencil, pen, marker, and/or crayon. Enjoy mindfulness and relaxation with this brilliant anti-stress therapy, also the perfect gag-gift! This beautiful coloring book features: - 40 Classic and Angry Swear Words to Color - Beautiful Designs with Intricate Details - Designs Printed on Black Paper - 40 Single-Sided Pages at 8.5 x 11- - Includes Digital PDF Bonus Inside the Book Order now and get started. Your inner peace is waiting, and it has some choice words for you. Preview the book at swearybook.com/midnight TAGS: black coloring book, midnight coloring book, black adult coloring book, midnight adult coloring book, sweary coloring book, swear word coloring book, swear words adult coloring book, bullshit book, bullshit coloring book, james alexander, memos to shitty people, calm the fuck down, chill the fuck out, sasha o'hara, james alexander, donald trump

    You are the home lover and memory keeper of the zodiac. The signs of the zodiac can give us great insight into our day-to-day living as well as the many talents and qualities we possess.But in an increasingly unpredictable world, how can we make sense of them? And what do they mean?This insightful and introductory guide delves deep into your star sign, revealing unique traits and meanings which you didn't know. Along the way, you will discover how your sign defies your compatibility, how to improve your health and what your gifts are.The Pocket Astrology series will teach you how to live well and enhance every aspect of your life. From friendship to compatibility, careers to finance, you will discover new elements to your sign and learn about the ancient art of astrology.Other books in the series include: Aries, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius,Capricorn, Aquarius, Pisces