One of a manager's toughest--and most important--responsibilities is to evaluate an employee's performance, providing honest feedback and clarifying what they've done well and where they need to improve. In How to Be Good at Performance Appraisals, Dick Grote provides a concise, hands-on guide to succeeding at every step of the performance appraisal process--no matter what performance management system your organization uses. Through step-by-step instructions, examples, do-and-don't bullet lists, sample dialogues, and suggested scripts, he shows you how to handle every appraisal activity from setting goals and defining job responsibilities to evaluating performance quality and discussing the performance evaluation face-to-face. Based on decades of experience guiding managers through their biggest challenges, Grote helps answer the questions he hears most often: -How do I set goals effectively? How many goals should someone set?-How do I evaluate a person's behaviors? Which counts more, behaviors or results? -How do I determine the right performance appraisal rating? How do I explain my rating to a skeptical employee?-How do I tell someone she's not meeting my expectations? How do I deliver bad news? Grote also explains how to tackle other thorny performance management tasks, including determining compensation and terminating poor performers. In accessible and useful language, How to Be Good at Performance Appraisals will help you handle performance appraisals confidently and successfully, no matter the size or culture of your organization. It's the one book you need to excel at this daunting yet critical task.

    The beginning chapters introduce basic chemical and biological concepts to provide students with the framework they need to comprehend physiological principles. The chapters that follow promote conceptual understanding rather than rote memorization of facts. Health applications are included throughout the book to heighten interest, deepen understanding of physiological concepts, and help students relate the material to their individual career goals. Every effort has been made to help students integrate related concepts and understand the relationships between anatomical structures and their functions.

    You’re unlikely to forget the experiences or regret the sharing.

    I call your doctors office and am put on hold for 5 minutes, then informed that your prescription was phoned in to my competitor on the other side of town. Phoning the competitor, I am immediately put on hold for 5 minutes before speaking to a clerk, who puts me back on hold to wait for the pharmacist. Your prescription is then transferred to me, and now I have to get the 2 phone calls that have been put on hold while this was being done. Now I return to the counter to ask if we've ever filled prescriptions for you before. For some reason, you think that "for you" means "for your cousin" and you answer my question with a "yes", whereupon I go the computer and see you are not on file. The phone rings..." That's part of the reason why your prescription takes so long to fill, and after almost 20 years of this, a question I was never quite able to answer loomed larger and larger each day: "Why did I get into this profession?" Cranky customers whose only questions seem to involve their insurance co-pays. Pointless paperwork. People begging for early narcotic refills. Staff cuts. That was my workday. The struggle to get people the medicine and information they needed seemed almost futile at times. Then one day I got the answer. It hit me like a ton of bricks while driving home one spring evening along the California coast. I was born again, but it had nothing to do with Jesus. It did have a lot to do with a little plastic motorcycle. And I did become the pharmacist who saved Christmas. I absolutely know now why I became a pharmacist. I still don't know why your co-pay is so high.

    the completely revised, bestselling, trusted Mosby's Dictionary is the all-in-one reference you need to help you make sense of the complex world of health care. It features superior-quality definitions plus 2,400 full-color illustrations -- nearly three times more than any other dictionary available But that's only the beginning. Mosby's Dictionary also includes encyclopedic entries to explain more difficult concepts in depth, 12 appendixes with practical quick-reference information, plus the Mosby's Medical Spellchecker CD. It's the ONE reference you'll turn to from beginning to end

    He had violent hallucinations based on the Iraq war and the reports of terrorism and violence constantly playing on his hospital TV tuned into CNN. He believed his family to be in danger, but he had no way to communicate with them. For a long time after the whole ordeal, he had trouble knowing what had happened. What was real and what wasn't. If part of the core of who we are is our memory, what does it mean when the memory is still there, but false?

     Dr Mike Donovan doesn’t believe in love at first sight – until he meets midwife Jenny Carson for the first time and is instantly hooked. He knows she’s the woman he’s been searching for, and won’t stop until he gets what he wants. Jenny isn’t so convinced; nicknamed “The Ice Woman”, she won’t let any man close to her after being burned by love in the past. Mike is determined to win over Jenny, and eventually they grow closer. But a devastating accident could threaten everything they’ve built together – can Mike thaw Jenny’s heart and keep the woman of his dreams?

    Howard Farran shows that running a business isn’t all that complicated—if, you’re focusing on the right three areas: •People: maximizing the potential of employees, customers, and yourself.•Time: mastering the efficiency that helps a business turn the biggest profit possible.•Money: learning to love the numbers that function as the business’s scorecard.With simplicity, good humor, and plenty of stories Dr. Farran reveals the actions that can lead anyone to bigger profits, happier people, and a more fulfilling life.

    Author John Glatt tells the story of the Fillmores through the lives of Bill Graham, Janis Joplin, Grace Slick, Carlos Santana, and an all-star supporting cast. Joplin opened the Fillmore East and delivered some of her greatest performances there and at its San Francisco twin. Carlos Santana grew up as a performer at the Fillmore West after being discovered by Graham on audition night. Always unpredicatable, Grace Slick’s electrifying Jefferson Airplane was the de facto resident band at both Fillmores. Chronicling the East and West Coast cultures of the late ’60s and early '70s—New York City with its speed, heroin, and the Velvet Underground versus San Francisco with the LSD-drenched Summer of Love—Glatt reveals how Graham the made it all possible . . . that is, until August 1969 when Woodstock changed everything and musicians suddenly realized their power.     But why did Bill Graham shutter both Fillmores within weeks of each other in 1971, during the height of their popularity? Live at the Fillmore East and West reveals how Graham’s claim that “The flowers wilted and the scene changed,” was not quite the whole story.

    This is the story of a surgeon in training and his adventures during the years of his residency.

    The book presents sound nursing theory, therapeutic modalities, and clinical applications for the major DSM-IV-TR disorders across the treatment continuum, from hospital to home setting. The text uses the nursing process framework and emphasizes assessment, therapeutic communication, neurobiology, and psychopharmacologic intervention. Features focus on developing student self-awareness, communication skills, and utilizing family and community resources.A bound-in CD-ROM and companion Website offer numerous student and instructor resources, including Clinical Simulations, psychotropic drug monographs, and movie viewing guides.

    She knew instantly that her decision to work in general practice was the ‘biggest and worst mistake of her life’. Fortunately, however, this did not deter her from continuing in general practice, and this fascinating memoir (spanning half a century) is testament to her resilience and professionalism, as well as her pragmatic and charismatic personality. She shares real stories about real people in this intriguing book. Some stories are truly heart-breaking and will have you reaching for the tissues (such as the times when she has lost patients, and encountered and supported abused children and rape victims). But it isn’t all serious. There are lots of light-hearted and heart-warming moments too, such as the stories about Jessie-dog – her bodyguard when she made home visits, and the time when she helped a large (and desperately in need) family to get rehoused, and her time as a country GP. She also recalls with honesty and candidness, the prejudice and unimaginable pressure she had to contend with, as a young female GP in the 1960s. As well as a plethora of fascinating stories, experiences and case studies, this book also gives us, as 21st Century readers, a glimpse into the rapid changes in general practice and the NHS in general. Whether you’re in general practice, or you’re a medical professional, or you have a penchant for all kinds of autobiographies/memoirs, you will find this a thought-provoking and captivating book that’s impossible to put down. Take a peek at the ‘Look Inside’ feature now and be prepared to be instantly intrigued.

    The Blake Brothers are three brothers that know what they want and will do anything to get it! Each story is steamy, sweet, and short. Be ready! I'm sure you're going to find your next book boyfriend in either Jason, Jack, or Jared. If I Say YesAn Alpha Tattooed Man and Curvy Woman Romance ChelseyHe made me fall in love with him. I couldn't stop it.He's a professional baseball player, with women falling all over him... but he chose me, the plus-size woman in the stands.But the day of the wedding, his true colors come out and with my heart broke in two, I escape and leave him standing at the altar.JasonI knew the first time I saw her that she would be the woman I'd marry.In a whirlwind, we set the date.But with a case of misunderstandings and mistaken identity, she leaves for our honeymoon... single.I do what any man in love would do... I follow her - and make her mine. Love Like OursAn Alpha Older Man and Curvy Younger Woman Romance EmilyI met him for the first time and it felt like I've known him forever.When we're thrown together on vacation because of a misunderstanding, well, it just gives me more time to fall in love.Guarding my heart should be my number one priority... because he's leaving in a week.JackI never dreamed that I would want to settle down.But from the first moment I laid eyes on her, I knew she was special.It may take some convincing, and a change in my ways, But I'm going to make her mine. Never Been Kissed KrissyFour years ago, he was the nerd in high school. I was the captain of the cheerleading squad. I liked him then, but nothing ever came of it.When I see him again, all those old feelings come up and I know that I won't let him go again.JaredI've followed her for four years... from afar.I've taken care of her, even though she doesn't know it.When I need her help, I try to prove to her exactly how I feel about her.But when she finds out how hard I worked to make this happen, will she forgive me?

     Nothing tugs at the heartstrings more than the sight of a loving single dad caring for his child. Dependable, courageous, tenderhearted…and SEXY! Who could resist reading these eight sweet and sassy stories of single daddies finding love? Natalie Ann, USA Today Bestselling Author: Stacy Eaton, USA Today Bestselling Author: Mona Risk, New York Times and USA Today Bestselling Author: Mimi Barbour, New York Times and USA Today Bestselling Author: Jacquie Biggar, USA Today Bestselling Author: Jen Talty, USA Today Bestselling Author: Donna Fasano, USA Today Bestselling Author: Suzanne Jenkins, USA Today Bestselling Author: