Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    But did she really feed one of her victims to unsuspecting neighbors? Larissa Schuster: Larissa wanted her husband to disappear. And with her knowledge of biochemistry, she knew exactly how to make it happen.Inessa Tarverdiyeva: Nursery school teacher by day, home-invading serial killer by night, Tarverdiyeva turned murder into an activity for the whole family to participate in.Karla Faye Tucker: A controversial case from Texas. Nobody doubted that Karla Faye had committed the brutal double homicide. But did she really deserve the death penalty?Martha Rendell: The archetypal wicked stepmother, Rendell murdered her stepchildren in the most horrific way possible.Martha Marek: Known as the “Devil in Petticoats,” Marek went to extraordinary lengths to maintain her standard of living, lengths that included murder.Audrey Marie Hilley: A suburban housewife with a deadly quirk. She enjoyed feeding poison to her nearest and dearest. Katherine Knight: A shocking case of love, murder, and cannibalism from Australia. Plus 10 more horrific true murder cases. Scroll up to grab a copy of Deadly Women Volume 3. Book Series by Robert Keller Most of my works cover serial killers, while the “Murder Most Vile” series covers individual true crime stories. These are the main collections; American Monsters 50 American Serial Killers You’ve Probably Never Heard Of Murder Most Vile Human Monsters British Monsters Australian Monsters Canadian Monsters German Monsters Cannibal Killers Plus various other standalone books, including the The Deadly Dozen, which is available as a free download on Amazon, and Serial Killers Unsolved, which you can get for free when signing up to my mailing list. Robert Keller’s True Crime eBook Categories: Serial Killers True Crime Serial Killer Biographies Murder and Mayhem True Murder Cases Serial Killer Case Files True Crime Short Stories

    Eyes fixed on a mysterious point in the air, they were mesmerized by something which was invisible to everyone else. What the girls said they saw--and heard--sent shock waves that are still reverberating today. The messages the four girls claimed to receive revealed a picture of a Catholic church in crisis and a world that faced an earth-shattering future that would unfold in their lifetime. The girls’ pronouncements about coming trouble in the church and world were met with fierce skepticism from the first. Some charged the girls with being possessed by demons (based on the girls’ strange physical poses and apparent levitation), and others claimed the girls were putting on an act (revealing their true colors when they chose ordinary married lives instead of the convent). There was also a third body of critics: those who believed that a group of girls on the cusp of adolescence in a remote and insular society conjured up a psychodrama which, fueled by the spotlight and mounting frenzy, gained a frightening life of its own. There was one other possibility--that the strange events in Garabandal, Spain actually did occur, and the girls received an apocalyptic warning for both the church and the modern world. The warning to the world included a prediction that a newly militant Russia would rise again. The prophecies of Garabandal also foretell a World-Wide Warning and a Global Miracle, whose purpose is to convince a world reeling from one catastrophe to the next that God exists. But the Warning and Miracle, dramatic as they sound, are not even the most unsettling of the messages. One night, the young girls dissolved into screams. During this so-called “Night of the Screams,” the girls say they were shown a tragic chastisement that would befall the entire world if the Warning and Miracle failed to trigger global change. As disquieting as those messages were, the most shocking message at Garabandal was for the hierarchy of the Roman Catholic Church. Why were the messages of Garabandal so effectively suppressed? Did it have to do with the fact that the messages presciently warned of coming scandal and turmoil in the Roman Catholic Church itself? Did a portal open between worlds on a Spanish mountaintop in that summer of 1961? And if so, who opened the door--an angel of God or an angel of darkness? Did a young girl's flight of fancy one summer night spin wildly out of control? Or was it a visitation from God? Now that the “girls” at the center of this drama are 60-year-old women, should their claims be discredited or re-examined? Are the apparitions bogus or fast-approaching their fulfillment? If the events are false, Garabandal is a fascinating and perhaps tragic human interest story with several explanations. If the events and warnings are true--then what do we do? By the end of this book, readers can judge whether the visions of four young seers on a mountaintop in Spain were historical fact, a devilish fraud, or the creative confusion of four girls who would spend the rest of their lives trying to escape a human tragicomedy that they themselves had produced.

    A prominent bank CEO seems on the verge of a nervous breakdown.In Washington D.C., a former Wall Street regulator checks into a hotel using the name of a hedge fund manager for an illicit meeting with a prostitute. In a D.C. suburb, the CFO of a beleaguered mortgage giant chooses a drastic personal end to “relentless pressure”.In a picturesque suburb of Zug, Switzerland, the CFO of a major insurance company decides to end his life. In London, a financier kills himself in a way he once said he never would.In her new memoir, Janet Tavakoli shines a bright light on the money-driven culture of Wall Street and Washington, and the life and death consequences of our decisions that put profit above all.Approximately 16,000 words of text (not including front and back matter and references. 105 total pages)Praise for Decisions"Tavakoli takes us on a scenic tour of the recent lowlights of Wall Street and Washington...demystified and rendered tragically human. It's a compelling tale.” Jake Bernstein, winner of the Pulitzer Prize for National Reporting "Merrill Debauchery Only Begins This Woman's Tale... 'Neither Bill nor I believed Calvi committed suicide,' Tavakoli writes. 'Bill joked that he'd never hang himself. It was too gruesome.'"Bloomberg News "Janet Tavakoli is a born storyteller with an incredible tale to tell. She takes us on a br /isk journey from the depravity of 1980s Wall Street to the systemic recklessness that crushed the global economy.”Nomi Prins, author of All the Presidents' Bankers “An authority on credit derivatives, has written a reflective memoir about life in the world of finance. Tavakoli is not a woman who employs words carelessly, and when she says fraud she means ... fraud.” All About Alpha Praise for Janet M. Tavakoli“She knows her stuff, has strong opinions, and turns a colourful quote.” Financial Times “Janet Tavakoli knows more about the inside of the financial world than nearly anyone else!”Jim Rogers, Author of Street Smarts - Adventures on the Road and in the Markets“Intelligent analyst whose command of the arcane world...mixed with a brutally honest analytical framework makes it a pleasure to read her work.” Asia Times Online

    There were three extraordinary children in the Tenenbaum family; Chas Tenenbaum (Ben Stiller) was a financial expert and started buying real estate in his early teens; Margot Tenenbaum (Gwyneth Paltrow) was an acclaimed playwright and won a Pulitzer Prize in the 9th grade; Richie Tenenbaum (Luke Wilson) was a champion tennis player ranked 2nd in the world by the age 17. They were brilliant. They were famous. They were unlucky enough to be the children of a man named Royal Tenenbaum (Gene Hackman). Now for the first time in 25 years, they're all living together under the same roof. After having largely gone their separate ways they're looking to mend fences--and themselves in the process.

    Ron Hubbard—begins in Brooklyn's working-class Bensonhurst neighborhood, where she was introduced to the religion by her mom. More than three decades later, Leah summoned the courage to leave the church—something few celebrities at her level of fame have ever done before and almost none have ever talked about. This People Spotlight Story explores Leah Remini and her escape from Scientology.

    He has proudly told "dick jokes for cash" in pretty much every comedy club and festival in Australia, and taken his knob gags international at all the major festivals from Edinburgh to Auckland to Montreal, and graced some of the most famous stages in the world in New York and LA.In 2008 Wil was named GQ's Comedic Talent of the Year, and given an excellent trophy which he immediately misplaced while drunk at the after party.

    But in the end, it took a small, dedicated team of CIA operatives to track him down. Every aspect of their mission was shrouded in secrecy. Though some of the details have since been made public, many of the most significant parts of the intelligence operation—including the central role played by that team—are brought to the screen for the first time in a nuanced and gripping new film by the Oscar®-winning creative duo of Kathryn Bigelow and Mark Boal, starring Jessica Chastain, Jason Clarke, Joel Edgerton, Jennifer Ehle, Mark Strong, Kyle Chandler, and Edgar Ramirez.The Newmarket Shooting Script Book includes: Introduction by Kathryn Bigelow Complete shooting script Q&A with Mark Boal by Rob Feld Production notes Storyboards Complete cast and crew credits

    Dear, simple mother, in her terrible clothes, and the twins, got up with more thought for economy than for beauty! I shopped extravagantly with them. The youngsters wanted to see everything in New York; but mother, despite all of those hard, lonely years in our rough country and the many interesting things for her to do and see in New York-- mother wanted nothing better than to stay with the baby.

    Z came to expect a certain alchemical, trademark blend: words which were caustic and wry, at times self-deprecating or even puzzling, but always devilishly smart with arresting honesty. A complex package, that's the Doctor.  The one-time sparring partner of Ernest Hemingway, Paul Zimmerman is one of the modern era's groundbreaking football minds, a man who methodically charted every play while generating copious notes, a human precursor to the data analytics websites of today. In 2008, Zimmerman had nearly completed work on his personal memoirs when a series of strokes left him largely unable to speak, read, or write. Compiled and edited by longtime SI colleague Peter King, these are the stories he still wants to see told.  Dr. Z’s memoir is a rich package of personalities, stories never shared about such characters as Vince Lombardi, Walter Payton, Lawrence Taylor, and Johnny Unitas. Even Joe Namath, with whom Zimmerman had a legendary and well-documented 23-year feud, saw fit to eventually unburden himself to the remarkable scribe.  Also included are Zimmerman's encounters with luminaries and larger-than-life figures outside of sports, notably Donald Trump, Rupert Murdoch, and Hunter S. Thompson. But not to be missed are Zimmerman's quieter observations on his own life and writing, witticisms and anecdotes which sway between the poignant and hilarious. No matter the topic, Dr. Z: the Lost Memoirs of an Irreverent Football Writer proves essential, compelling reading for sports fans old and new.

    Taking listeners behind the scenes of his research, Swanson discusses the origins of his boyhood passion for Lincoln, including his first visits to Springfield, Illinois, and Ford’s Theatre as a high school student; accounts for Booth’s movements during the manhunt; reveals how he authenticates Lincoln blood relics; and offers details about historic sites that remain little-known or obscure. Swanson describes the intrigue he continues to pursue - the women who aided Booth, lingering questions regarding other conspirators, and a timeline for both Lincoln and the conspirators on the night of April 14, 1865. The Lincoln Obsession is a uniquely personal look at how historical places and relics will forever shed new light on the first presidential assassination in America.

    Threatened by the draft in the late sixties, he enlisted in the Army to avoid becoming a grunt, yet ended up one anyway. He endured a grueling war in Vietnam and then returned to a country too angry to care. While his journey took unexpected turns, his choices got him there, so he did his best to react positively and keep moving forward.Udden delivers his story in a comfortable, friendly style. He conveys the experiences of basic training, advanced infantry training, and what it was like to live, work, guard, patrol, and fight in the jungle. The reader will feel the adrenalin rush of a firefight, the thrill of a wild ride dangling below a helicopter, and the humor in celebrating his 21st birthday on a firebase.Through his words and personal photographs, you will live through his journey exactly as he experienced it.

    But home poker games shouldn't just be about winning: they're about stripping your opponents bare without their ever suspecting a thing. Teaming up with Mickey Lynn, Penn Jillette gives a home poker player everything he needs to know in one tidy volume. Lousy with attitude, stylish with swagger, How to Cheat Your Friends at Poker delivers a lifetime's worth of card-shark knowledge, including how to:--pick your marks--mark cards--use "shiners" to keep track of other player's hands--cut cards--stash holdoutsThis is not a book about how to play poker-the shelves are already full of those-it's about how to cheat, make money, and win big. If you're in the game, you're either a fish or a shark. How to Cheat Your Friends at Poker is the ultimate shark's playbook.

    Evocative and vivid descriptions of the early stages of the conflict populate these pages, from which the reader can gain lessons of the conditions of the stagnant front.Originally published in 1915, the set of tales within this book offer sobering accounts from various battlefields which took place during the early stages of the war. Although the war was not even halfway over by the time these stories found publication, the horrors of the conflict were already a fact of life, with casualties rapidly mounting on both sides.At that time public opinion hadn’t yet fully turned against the war, and in Britain – the nationality of all the soldiers here – the need for showing progress was essential to sustain civilian and military morale. All of the soldiers in these pages were already serving in their regiments, or had volunteered for service, when the war commenced. They were commonly professional soldiers, possessed of a natural – even ingrained - patriotism, and more accepting of the official narrative than the increasingly sceptical and fearful citizenry back home. There is however no doubt that many were already disillusioned, and that the stories here are taken from an already thinning group of soldiers still possessed of some shred of belief in the war as a noble, or even glorious, conflict.Despite the mood which underpins the pages here, one can read between the lines for a picture. The stories are honest: thing got worse between those elated first weeks wherein the French welcomed their allies so gladly, and the war that was to be over by Christmas 1914 was nowhere near ending, and it is in these stories that we witness the germinal seeds of disillusion and hatred of conflict. The majority of the illustrations which originally accompanied these accounts prioritise the heroism of their subjects, while a few offer a toned down presentation of the horrific battlefields. In this modern edition, we include a number of relevant photographic illustrations alongside the original drawings which accompanied the stories when they were first published. While the imagery of World War I is generally quite ingrained in our minds, these supplementary pictures are designed as on-the-spot reminders of how war was more than a century ago, as well as to provide demonstration of the weapons and technology of the era.

    Webster as he explores the fascinating and complex history of the Philadelphia State Hospital at Byberry.The Quaker City and its hospitals were pioneers in the field of mental health. Yet by the end of the nineteenth century, its institutions were crowded and patients lived in shocking conditions. The mentally ill were quartered with the dangerously criminal. By 1906, the city had purchased a vast acreage of farmland incorporated into the city, and the Philadelphia Hospital dubbed its new venture Byberry City Farms. From the start, its history was riddled with corruption and committees, investigations and inquests, appropriations and abuse. Yet it is also a story of reform and redemption, of heroes and human dignity--many dedicated staff members did their best to help patients whose mental illnesses were little understood and were stigmatized by society.