Although Kathleen Norris’s best-selling Dakota: A Spiritual Geography has brought her to the attention of many thousands of readers, she is first and last a poet.  Like Robert Frost, another poet identified with a particular landscape, she can reveal the miraculous in the ordinary, and she writes with clarity, humor, and deep sympathy for her subjects.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Complemented with more than 40 full-colour personal illustrations of the Captain, Life in the Skies will be a valuable and useful guide for air travellers and budding-pilots alike!Captain Lim Khoy Hing is an ex-airline pilot who is passionate about flying, having worked all his life high above the clouds since leaving college. Prior to his retirement from flag-carrier Malaysia Airlines, he was fortunate enough to fly the latest fly-by-wire planes such as the Boeing 777 and Airbus A320, A330 and A340. He has logged a total of 25,500 flying hours, or about 20 trips to the moon and back. Capt. Lim started his flying career in the Royal Malaysian Air Force, having been trained by the Royal Air Force in the United Kingdom in 1967. He served for about 12 years in the service before joining Malaysia Airlines and finished his career with the carrier AirAsia before retiring in 2011.

    Now he shares what he's seen and heard on the Other Side.In this book, John shares with us fifteen fascinating stories of what happens when clients ask him to contact their dead friends and relatives. Included here are the story of a 30-something New Yorker who was unable to stop fantasizing about suicide until he conveys healing words from her dead fiancé; an account of an encounter with a grieving young woman in a drugstore--and the message he conveys from her dead six-year-old son; and a disturbing story of an unsolved murder case solved by information he received from the other side.Above all, this is a book filled with comfort, love, forgiveness, and hope. For Thomas John, death is not the end, it is just the beginning. Our friends and relatives are still with us. They care for us. They watch over us. And, in times of particular need, they offer us their help.