Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    After 22 years, spent across four continents, with two children – Louis and Marcel – in 1990 Anne and Paul Theroux decided to separate.For that year, Anne – later a professional relationship therapist herself – kept a diary, noting not only her day-to day experiences as a busy freelance journalist and broadcaster, but the contrasts in her feelings between despairing grief and hope for a new future.With reflections on truth and fiction, literature and art and the nature of marriage, alongside commentary on notable political and cultural events, and interviews with prominent writers of the time, including Kingsley Amis and Barbara Cartland, The Year of the End offers a unique insight into the unravelling of a relationship and the attempts to rebuild a life.

    Just lots of pot and cheap beer and a half-baked desire to become a hippie. Welcome to the end of the 60’s era. In 1972, David Noonan dropped out of college for no good reason, worked nights in a gas station and days in a cemetery, then quit both jobs to hitchhike west and meet up with his brother John, a natural-born rambler and a certified member of the counterculture. Attempted Hippie is Noonan’s vivid account of his odyssey from New Jersey to California and back again. It’s a funny, un-romanticized tale of a young man with the wrong glasses and the wrong hair searching for himself …and his next ride.

    Are you gutsy enough to try it? Rouse your inner gypsy/rebel with this intimate introduction to van dwelling. It’s stocked with DIY tips and tricks for turning a vehicle into a home (on any budget) and emotional resources to gracefully sidestep the psychological pitfalls of such an unconventional lifestyle. With concrete advice and personal reflection from an experienced solo van dweller, this guide thoroughly covers the basics of everyday life in a van with a refreshing twist of self-empowerment and a whole lotta sass.Topics covered inside: -- vehicle selection-- DIY ideas for customizing your mobile abode-- ventilation-- parking tips-- showering and toilet needs-- safety for solos-- earning an income-- mental health as a van dweller...and much more!

     The true story of how mildly successful guitarist and New York Times writer Dan Crane relinquished his instrument and became Björn Türoque (pronounced "b-yorn too-RAWK"), the second greatest air guitarist in the nation. This exploration of the international air guitar sub-culture addresses the issue of dedicating oneself to an invisible art in order to achieve the ultimate goal of "airness"-that is, when air guitar transcends the "real" art that it imitates and becomes an art form in and of itself.

    One rainy, miserable Monday he resolves to grab life with both hands and embark on an adventure: the first entirely human-powered journey around the world. Although he had never been on an expedition of any kind and had no money, Stevie and his friend Jason dreamed up a voyage that would take them from England to Hawaii by bicycle, inline skates and ocean-going pedal boat. For 111 days, they pedalled 7,500 kilometers across the Atlantic, and then crossed the United States to take on the challenge of the Pacific. Pedalling to Hawaii is hilarious, entertaining and refreshingly non-heroic, packed with thrills and spills as the intrepid and sometimes blundering duo make their way around the world. It is also a meditative account of a search for simplicity and integrity.

    . .' Alison Hammond loves to laugh. And the nation laughs with her. Her sunny personality and zest for life have brought joy to millions and made her one of the UK's best-loved television presenters. Known for her hilarious and unforgettable interviews with Hollywood A-listers, Alison is also responsible for countless classic moments of broadcasting gold - from getting stuck on a caravan door to delivering Christmas cash dressed as an elf. But who is Alison Hammond really, and how did she become the personality we know and love? Shaped by the influence of her incredible mum, Alison went from small roles on television shows as a youngster to that life-changing appearance on Big Brother, before landing her dream job on This Morning. And through it all, she found the joy in every day, the positives in any situation. You've Got to Laugh gives a never-before-seen insight into Alison's life: her loves, her losses - with a side order of gossip. As well as being a hugely entertaining and uplifting read, Alison's story will inspire you to grab life with both hands and make the most of every single moment. 'Interviewer extraordinaire, reigning queen of the huns, and an out-and-out national treasure' Bustle

    Commissioned to write a guidebook about France (despite not speaking any French) he sets off with visions of relaxing chateaux and refined dining. Ten thousand miles later his family's been attacked by a donkey, had a run-in with a death-cult and, after a near drowning and a calamitous wedding experience involving a British spy, his own marriage is in jeopardy. A combination of obsessions about mosquitoes, French gravel and vegetable theme parks mean it's a bumpy ride as Ben takes a stand against tyrannical French pool attendants, finds himself running with the bulls in Pamplona and almost starring in a snuff movie after a near fatal decision to climb into a millionaire's Chevrolet Blazer.Funny and poignant, Road to Rouen asks important questions about life, marriage and whether it's ever acceptable to tape baguette to your children's legs to smuggle lunch into Disneyland Paris.

    If 10% Happier made you more mindful, and Wild more adventuresome, Take Off Your Shoes will ground you and help you find your soul. "The magic of Ben Feder's narrative is that we see our own lives unfold as we travel alongside him on his journey. His poignant inner monologue touches us and emboldens us to make braver choices in our own lives. We are left richer for the voyage."―Eric Langshur, author of the New York Times bestseller Start Here A hard-charging CEO of a large enterprise, Ben Feder discovers that he is losing the very things that sustained him over his years of business success. Unsettled by his insight and determined to rebuild family relationships and rejuvenate his sense of purpose, he risks his career on a life-altering physical and emotional journey. Together with his wife and children, Feder sets off for an exotic island on a self-prescribed sabbatical year. That experience transforms them all. The writing is honest and moving, baring the author's innermost struggles and fears, and enticing the reader to share his quest. As Feder navigates the thrills and pitfalls of his time away, he draws us into remarkable examinations of values and priorities in adult life.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    He was in his seventies, hadn’t been on a bike for years, and had never ridden more than a few miles at a time. But, in May 2002, putting doubters—and self-doubt—behind him, Petterson headed west. Laboring against strong headwinds, struggling up steep hills, or coping with extreme weather, he sometimes wondered what in the world he was doing. But he kept going—the lure of riding his bike across the Golden Gate a compelling incentive. Ahead of him lay many challenges—among them, riding his loaded bike over the Rocky Mountains and Sierra Nevada, crossing the Great Plains in brutal summer heat, dealing with the aftermath of a collision with a car, and traversing Nevada’s basin and range country and the Great Salt Lake’s desert. His rewards included passing through spectacular mountain forests, experiencing the aching beauty of the lonely plains, and viewing the grandeur of the West’s sculpted canyons and mesas. In Old Man on a Bicycle, the author relates how he prepared for the 3,600-mile journey and what he saw and did during the two months he was on the road. In addition he rebuts the misconception that aging invariably means debilitating decline and, drawing on certain events of his ride, offers research-based advice on how to ease the physical aspects of aging. It’s an inspirational account, emphasizing the importance of exercise to physical and mental well-being.

    A Ranger's Guide to Yellowstone Day Hikes features 29 day hikes of different lengths and levels of difficulty. Each hike in the book has a GPS-compatible map, color photograph, narrative about natural and human history, botany, geology, and other highlights along the trail. Visit FarcountryPress.com for more information.

    That is what troubles animal-phobic, robotics engineer Smith who just got married. He learns that his bride’s dream is to have a farm where there are lots of animals and she can rescue ex-race horses to retrain and find them new homes. But according to a Meyers-Briggs Personality Test that they took for fun, their marriage is doomed. There is only one problem: the newlyweds took the test after the wedding. Whether Smith is chasing a cow named Pork Chop through the woods with a rope, getting locked in a tack room by the family pony, being snubbed by his wife’s dog, or unsuccessfully trying to modernize their barn using the latest technology, the odds are stacked against him. It seems like everything with four legs is out to get him. Will the animals win, forcing Smith to admit defeat, or will he fight to keep his family and the farm together? Enjoy the true, warm, and frequently hilarious stories of Smith’s journey along the bumpy road from his urban robotics lab to a new life on a rural Virginia farm.

    It is a comedic, self-deprecating, look into the harsh, scary, and often sad world of infertility. Hilariously Infertile will make you laugh out loud while wishing you could have a glass of wine with the author and discuss how you relate to her story is. The author pokes fun at the infertility world, with jokes, such as, equating the constant gynecological exams to her sluttiest days in college, and wondering if her husband will be home in time to stick it (the IVF ass shot) into her butt.We follow the author's journey from trying to conceive on her own, discovering she is infertile, getting pregnant, and then doing it all again for her second child. The entire journey is marked with uproarious scenes that any woman who has ever been to the gynecologist can identify with. At times, the author's candor will surely lead the reader to conclude that the outlandish stories cannot be true. But they are, all of them.Included in the journey is a chapter on being a new mom. This chapter is funny and real. It does not boast about being a parent, to those who still may be on that path; rather, it speaks candidly about the adjustment to a new life that the author worked hard to achieve, via fertility treatments, and yet still was not ready for.There is no filter for the author of Hilariously Infertile. This book tells it like it is, from sex, to infertility, to being a mother and a wife. If you have thought it somewhere deep down inside, this book says it aloud.

    At the time, and for more than a decade after, Greiling was a Minnesota state legislator who struggled, along with her husband, to navigate and improve the state’s inadequate mental health system. Fix What You Can is an illuminating and frank account of caring for a person with a mental illness, told by a parent and advocate.   Greiling describes challenges shared by many families, ranging from the practical (medication compliance, housing, employment) to the heartbreaking—suicide attempts, victimization, and illicit drug use. Greiling confronts the reality that some people with serious mental illness may be dangerous and reminds us that medication works—if taken.  The book chronicles her efforts to pass legislation to address problems in the mental health system, including obstacles to parental access to information and insufficient funding for care and research. It also recounts Greiling’s painful memories of her grandmother, who was confined in an institution for twenty-three years—recollections that strengthen her determination that Jim’s treatment be more humane. Written with her son’s cooperation, Fix What You Can offers hard-won perspective, practical advice, and useful resources through a brave and personal story that takes the long view of what success means when coping with mental illness.