Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    As a witch, albeit a weak example, it's a pleasure to reconnect with my mother's old coven. Unfortunately, the welcome home sours when we find a body in the woods behind my house.With a newly appointed supreme keen to avoid the attention of the governing national coven, I volunteer to uncover the culprit behind the despicable crime. A decision made before my oversized familiar and a handsome paranormal investigator start to trample all over the crime scene.As the case widens, and leads tangle, I must call on all the powers at my disposal to rid the coven of a threat worse than any sanction the national coven could apply. I mean, everything will probably work out okay… then again, pigs might fly.

     In this collection of nine short stories, Nightingale matches wits against haunted houses, serial killers back from the dead, disturbed spirits, demon dolls and monsters from Hell. The stories are – Knock Knock, Watery Grave, The Cards, Possession, Claws, The Asylum, The Doll, The Mansion, and Wrong Turn. PRAISE FOR THE JACK NIGHTINGALE SERIES ‘A wicked read’ Anthony Horowitz 'Another great thriller from Stephen Leather but this time with a devilish twist!' James Herbert 'Written with panache, and a fine ear for dialogue, Leather manages the collision between the real and the occult with exceptional skill' Daily Mail ‘A stunning masterclass in darkness from a ferocious talent who excels in putting the devil in the details’ Daily Record

    The bookstore or library is half full of that kind of crap. What you're holding here is a collection of quips and observations with a refreshingly gloomy, sometimes twisted, always funny take on life. Or lack thereof.With illustrations by renowned artist Brian Andreas, this book is a glimpse inside the humorously askew mind of a writer whose witticisms have been featured on NPR, printed onto t-shirts, performed on stage in Germany, and posted online at the Washington Post, Wall Street Journal, and New York Times. He's been named one of the top funniest people on Twitter by the likes of Maxim, MSNBC and Mashable.

    Magic’s memory is longer, and far more dangerous. After a century spent as a tree, Finn awakens into a world she barely recognizes. Whispers of the Faie, long thought destroyed, are spreading across the countryside, bringing fears that they are returning to wreak havoc amongst the mortals once again. Dark shapes lurk just out of sight, watching Finn’s every move as she tries to regain the memories of her past. As if by fate, travelers are drawn to her side. Scholars, thieves, and Iseult, a sellsword who seems to know more about her than he’s letting on. When one of Finn’s companions is taken by the Faie, she will be forced to make a choice: rescue a woman she barely knows, or leave with Iseult in search of an ancient relic that may hold the answers she so desperately seeks. Her decision means more than she realizes, for with her return, an ancient evil has been released. In order to survive, Finn must rediscover the hidden magics she doesn’t want. She must unearth her deepest roots to expose the phantoms of her past, and to face the ancient prophecy slowly tightening its noose around her neck. Enter a world of Enchantment, filled with Celtic lore, magic, and just a touch of romance in Tree of Ages, the first book in a series sure to please fans of Lord of the Rings, The Dragonriders of Pern, and Sword of Shannara. This set includes: -Tree of Ages -The Melted Sea -The Blood Forest Other books in this series: -Queen of Wands -The Oaken Throne -Dawn of Magic: Forest of Embers

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    A scientific look at zombies-the ultimate guide to how the other half lives (or not)How fast and far would a zombie infection spread? What would a nutritionist say about an all-brain diet? Why are the undead so pissed off? Here are the answers to all of your essential zombie questions (you know you've asked them), with a lively, science-based exploration of every aspect of the undead.First book to examine the possible science of our undead brethren, from what a zombie brain looks like to why zombies don't get fatFact-based approach-looks at zombies through the lens of real sciencePerfect gift for zombies (assuming they could read) and zombie-philesDripping with great zombie factoids and insights, The Proper Care and Feeding of Zombies will flesh out your understanding of the living dead.

     Agatha Blackmore has grown. She finished her internship with the Magical Crimes Division of the FBI with flying colors. Now her and her team are on their own fighting magical creatures across the nation. Witches, Wizards and Dragons had better beware because nobody touches the witch! This volume contains three individual books: Special Agent in charge Witness Enchantment Night of the Unicorn

    Slump and one of the strangest places on Earth!

    However, one new job appeared that was humans-only; gold farming in VRMMOs (Virtual Reality MMO). Ken worked as a gold farmer in the popular fantasy VRMMO Avantheim Online. However one day, while gold farming in AO, he was suddenly teleported into another VR world, where he soon realizes that he and his NPC allies are far stronger than anyone else in this new world. 2nd Edition, first published November 15th, 2016.

    This plant is used exclusively to comply with the extremely complicated ritual laws set down in the Tablets of Enku.

    If you are born different than other Paranormal beings, you are very welcome here. There are only two rules here. Rule 1: Half-breeds do not use magik. Rule 2: Do as you are told and keep your head down. Rule 3: When they try to kill you…die. Too bad I have always been very bad at following the rules. They have beaten me and stripped me of my magik. But when they try to kill the only person I love; All bets are off. I will make them regret the day they tried to turn me into their prey.

    Cherry Paget's is a Chihuahua.Cherry was young, beautiful and rich-just golden enough to imagine that she had the world by the balls. Death was the furthest thing from her mind. But even a morbid obsession with the afterlife could not have prepared her for what happened.Chihuahua Karma chronicles the horrendous consequences of Cherry's bad choices. She trades love for a Black American Express card. She dumps veterinarian, Richard Preston, to marry gangster, Larry Finkelstein. And, when a smudge of magenta lipstick confirms that Larry is cheating she washes down a fist-full of Vicoden with a bottle of wine for breakfast. That mistake is the beginning of her problems.In an inebriated attempt at tanning, Cherry plunges from the terrace of her penthouse to the street below. She escapes extinction only to encounter a more complicated fate. Cherry regains consciousness trapped inside the body of a very tiny dog.Cherry's diminutive prison is a mini Chi named Sugar. The Lucky Dream Dry Cleaners is her dismal new home. With the unwitting assistance of her former housekeeper, Cherry escapes the dirty clothes and cotton dust. Once again ensconced in Larry's luxurious penthouse, she becomes his girlfriend's prized purse-buddy.In her diminished state, Cherry finds new perspective. She yearns for Richard. And she forms an unlikely alliance with Don Paco Fernandez, a temperamental ghost with a taste for tequila and pretty ladies. Through Don Paco, Cherry discovers that only she can save an orphaned child from her impending adoption by a sinister couple. The cast of off-beat characters collides, and Cherry meets her destiny at a casino night Christmas party.Chihuahua Karma could easily share a shelf with humorous fiction like the Devil Wears Prada and the Nanny Diaries. Sugars fans include women who love fashion, passion and small dogs and any reader who enjoys unraveling a quirky plot to its surprising conclusion.Debby Rice is a writer from Chicago. She has spent time in Mexico City, San Miguel Allende, New Orleans and San Francisco, and her experiences in those cities color her work. Rice blurs the distinctions between fantasy and reality and immerses her readers in a vividly imagined new world.

     Lily Locke has never believed in witches and wizards, ghosts and magic, shifters and vampires—especially cute blonde vamps with blood-intolerance issues. A rising star at a hotshot marketing agency in Minneapolis, Minnesota, all Lily knows is that she’s a PowerPoint guru, an Excel ninja, and a coffee-maker extraordinaire. Not to mention she’s next in line for a huge promotion. All that changes when Lily’s assistant delivers a strange quiz to her, one titled A Magical Assessment for Normal Folks. With it comes the promise of a land she's never known existed. A land where Lily not only discovers her biological family for the first time, but a place where she can make a difference, change lives, and step into the role she’s destined to fulfill. But first, Lily must admit she’s a witch. Then, she has to acknowledge that the tall, dark, and mysterious man who offers his help is strictly focused on business...at least, for now. When a body turns up dead and the next target is Lily, she must trust her powers and accept the help of her newfound friends. Otherwise, she'll never survive the trials of the magical island tucked far, far away in the frigid waters of Lake Superior. Welcome to The Isle. ** ** This novel is a full-length, humorous cozy mystery featuring a splash of magic, a handful of witches, and a dash of romance. It's rated PG-13 due to mild language and some romance.

    Not exactly the life Harper planned in her 40s, but her gift couldn't have come at a better time.A missing photographer, a murdered patriarch, and a young woman who disappeared in the 1920s all have ties to the historic Willow House and the mysterious family who lives inside.Harper must use her newfound gift with the help of her Aunt Hattie - who recently discovered she can communicate with more than her deceased husband on the other side - to uncover the long-buried secrets of Willow House and lay to rest its ghosts before the house claims another victim. Can Harper & Hattie stop a killer intent on keeping the secrets of Willow House buried forever?If you like charming characters, an entertaining blend of cozy mystery and paranormal women's fiction, and a hint of romance, you'll love Secrets to Tell. Read Book #2 in the Harper & Hattie Magical Mystery series as a standalone or part of the series.