“Can a doctor put this back on?” one patient asked a befuddled registration clerk. A nurse recalls in another submission, "He came rushing out of the vehicle and practically mowed my patient and me down as he rushed to the center of the lobby and screamed, “I need help!”"First responders share what prompted them to enter the healthcare field. It's undeniable that some of you have saving lives in your blood.Medical professionals share submissions that will make your blood boil, but there are no shortages of laughs to create the balance you've all come to love.

    They want more. But no matter what they do, those sales remain elusive. Worse, the publishing environment is getting harder every year, crushing their dreams day by day.But somehow, some authors succeed. How do they do it? Is there a secret? Is it blind luck? Do they all have teams of ghostwriters behind them churning out novels while one person claims the glory?It’s none of those things. It’s a combination of hard work and correct knowledge.This book gives you that knowledge. You’ll learn things like: How professional marketers write blurbs How to decode Amazon webpages for clues to buyer behavior Why great books sink into oblivion and ordinary books sell How to go beyond accepted practice and find best practice This book gives you the knowledge to sell, and to sell at a high scale. Much of it will surprise you, even if you’re a veteran of indie publishing.You’ll never look at publishing the same way again. Are you ready to unleash your author career?

    "A thought-provoking and practical new vision for inclusion built on five disruptions to the status quo necessary to move inclusive schooling practices to the next level and realize the promise of meaningful educational experience for all students, including students with disabilities"--

    Ken O'Connor updates eight guidelines for good grading, provides practical applications, and examines a number of additional grading issues, including grade point average calculation and computer grading programs. Thoroughly revised, this edition includes:A greater emphasis on standards-based grading practices Updated research and additional information on feedback and homework New sections on academic dishonesty, extra credit, and bonus points Additional information on utilizing level scores Reflective exercises

    In it, you'll learn how Pat: went from being a raging workaholic to taking 153 days off each year raised his average sales price from $92,000 to over $450,000 in four simple steps went from $13,000 in yearly commissions to over $5 million yearly went from zero foreclosure listings to over 325 in twenty-four months got his team revved up by humiliating himself on YouTube landed more customers by dressing up as Dracula turned the worst market in decades into profit in new areas learned some of his best tactics through authorized stealing from his competitors Including a 7-Figure Game Plan at the end of each chapter and an appendix of helpful forms and worksheets, 6 Steps to 7 Figures contains all the tactics that the best real estate agents use to build and promote their businesses--and live the life of their dreams.

    The generation that was raised in an age of instant communication, questioning authority and traditions, and Ritalin has begun tearing down the corporate ladder, communicating on the fly, and bringing play to work. But even with all the exciting potential that lies ahead for these creative, bold thinkers, it will all be for not if they cannot effectively bridge the gap between the hierarchical management style of senior executives and the casual, more collaborative approach of their peers.In Manager 3.0, the first-ever management guide written exclusively for the Millennial generation, readers will learn how to master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions--while gaining insight into the four generations--yes, four!--currently in the workplace and how they can successfully bring out the best in each.Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, this invaluable, one-of-a-kind resource will help these promising new managers connect with and encourage the unique talents of the generations around them, while also developing an effective leadership style of their own.

    <br><br>Part Tuscan idyll and part cautionary tale, Wendy Laird’s latest Kindle Single tells the flip-side story of expat existence, what it takes to make it happen, and how a life on a well-mapped trajectory can veer off course in the process. Laird’s beautiful prose and acerbic wit keep the book, if not her own agenda, on the right track.

    In addition to 12 comprehensive lessons, this innovative book includes games, exercises, Tricks of the Trade and common pitfalls and mistakes well as enough sample test questions for nearly a full CAPM exam. This book contains over 400 pages of material, including new exercises and sample questions never before in print. With critical time-saving tips, plus games and activities available nowhere else, this book will help you pass the CAPM exam on your FIRST try.

    Buffington, tells of his personal adventure into the world of aviation to achieve a professional airline pilot career. He provides riveting details of daily operations within the aviation industry, and the struggles flight crew members face to maintain their lifestyles.Buckle your seatbelt and prepare for an eye-opening, turbulent ride into the world of aviation from the pilot's seat. From student pilot at age 15, to flight instructor, to nighttime cargo pilot, and finally to first officer aboard the ATR 42 and ATR 72 turboprop airliners, island hopping across the Caribbean, Buffington relates his personal experiences. He explains why recent accidents, like Colgan Air Flight 3407, in Buffalo, NY, and Comair Flight 5191, in Lexington, KY, can occur.My personal experiences as an airline pilot and as acting first officer aboard US Airways Flight 1549 that ditched into the Hudson River, I recommend Squawk 7700 for anyone interested in an aviation career, and mandatory reading for those who fly on our national airline system. - Jeff Skiles, First Officer US Airways Flight 1549A few more reviews...An honest, inside look at the aviation industry from someone who lived it.- A.S., Former regional airline captainI finished your book a few weeks ago...I could not put it down. It was like I was living it all right beside you. I ached in agony while reading about some of your experiences, and then thinking about how you are probably the most naturally blessed pilot with great flying abilities that I ever flew with.- K.S., American Airlines First OfficerI have just finished reading your book. I read it cover to cover in two days! Thanks for an exciting and informative story! I am impressed by the openness with which you describe your personal story....anyway, thanks again for "the book that was missing" and the best of luck to you. I will spread the word of your book among my aviation friends."-Tom P., Commercial Pilot, Danderyd, SwedenThe industry has changed much since I flew in the hay day of the airline boom. 1963 -> 1993 - retired TWA, 30 years. This young lad has written a solid tale about how things have changed in today's airline career. Outstanding book about an often overlooked niche of the aviation industry - The 1st 10 years. Sacrifices abound and soul searching within, I look back at my own sacrifice, for each of us was created to die, and within, Peter is a lad of integrity, nicely done.- TARPAAlthough two decades separate his trials and tribulations from mine to obtain federal licensing permitting us to fly commercially in an effort to build the experience necessary become employed by a major airline, the insufferable challenges remain unchanged. Peter’s descriptions of the existence of dangerously poor maintenance and unscrupulous pressure to ignore Federal Aviation Regulations at entry level air freight and air taxi charter operations were chillingly reminiscent of my experiences in the 1970s. The actions, or perhaps more accurately reactions, taken by Congress to supplant the “invisible hand” with a “visible hammer” only validate the voracity of Peter’s accounts of his experiences while attempting to pursue a career as a professional pilot. Television shows such as the PBS series Flying Cheap very adroitly lift Peter’s words from the pages of his book, and provide audio visual validation to his experiences. Squawk 7700 provides the reader with an excellent insight as to the coming shortage of qualified pilots this country will experience during the second decade of the 21st century.

    An improvised game of cricket was often the circuit-breaker Harry and his team needed after the tension of operations. He began a tradition of organising matches wherever he was sent, whether it was in the mountains of East Timor with a fugitive rebel leader, or on the dusty streets of Baghdad, or in exposed Forward Operating Bases in the hills of Afghanistan. Soldiers, locals and even visiting politicians played in these spontaneous yet often bridge-building games.As part of the tradition, Harry also started to take a cricket bat with him on operational tours, eleven of them in total. They'd often go outside the wire with him and end up signed by those he met or fought alongside. These eleven bats form the basis for Harry's extraordinary memoir. It's a book about combat, and what it takes to serve in one of the world's most elite formations. It's a book about the toll that war takes on soldiers and their loved ones. And it's a book about the healing power of cricket, and how a game can break down borders in even the most desperate of circumstances.

    The 16 project-based lessons show readers step-by-step the key techniques for working with InDesign CS6. Readers learn what they need to know to create engaging page layouts using InDesign CS6. This completely revised CS6 edition covers the new tools for adding PDF form fields, linking content, and creating alternative layouts for digital publishing. The companion CD includes all the lesson files that readers need to work along with the book. This thorough, self-paced guide to Adobe InDesign CS6 is ideal for beginning users who want to master the key features of this program. Readers who already have some experience with InDesign can improve their skills and learn InDesign's newest features. "The Classroom in a Book series is by far the best training material on the market. Everything you need to master the software is included: clear explanations of each lesson, step-by-step instructions, and the project files for the students." -Barbara Binder, Adobe Certified Instructor, Rocky Mountain Training Classroom in a Book(R), the best-selling series of hands-on software training workbooks, helps you learn the features of Adobe software quickly and easily. Classroom in a Book offers what no other book or training program does-an official training series from Adobe Systems Incorporated, developed with the support of Adobe product experts. All of Peachpit's eBooks contain the same content as the print edition. You will find a link in the last few pages of your eBook that directs you to the media files.Helpful tips:If you are able to search the book, search for "Where are the lesson files?"Go to the very last page of the book and scroll backwards.You will need a web-enabled device or computer in order to access the media files that accompany this ebook. Entering the URL supplied into a computer with web access will allow you to get to the files.Depending on your device, it is possible that your display settings will cut off part of the URL. To make sure this is not the case, try reducing your font size and turning your device to a landscape view. This should cause the full URL to appear.

    Using graphics, checklists, and sample forms, this guide readies you for each step of the process, including selecting the committee, getting acclimated to academic writing, preparing for your oral defense, and publishing your research. New features include:A chapter on ethical considerations Expanded coverage of digital data collection and the Internet More detailed information on conducting the literature review A discussion of how to develop a theoretical or conceptual framework

    The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

    Engine of Impact provides actionable guidance for increasing impact in the social sector-a must-read for all donors, nonprofit board members, executives and staff who seek to achieve extraordinary results for their organization.

    How can students with widely varied levels of literary experience learn to write poetry, fiction, creative nonfiction, and drama — over the course of only one semester? In Creative Writing: Four Genres in Brief, David Starkey offers some solutions to the challenges of teaching the introductory creative writing course: (1) concise, accessible instruction in literary basics; (2) short models of literature to analyze, admire and emulate; (3) inventive and imaginative assignments that inspire and motivate.